REI

★★★★☆
  • 402 Santa Monica Blvd

    Santa Monica, CA 90401

    Map & Directions
  • 310-458-4370

About REI

Categories
  • Camping Equipment
  • Bicycles
  • Shoe Stores
  • Clothing Stores
  • Winter Sports
  • Children's Clothing Stores
  • Bicycle Repair
Hours
M-Sa 10am-9pm, Su 11am-7pm
Special Offer
Call today!
Phones
  • Fax (310-458-1089)
  • Toll Free (800-426-4840)
Year Established
  • 1938
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • PayPal
  • Visa
Brands
  • The North Face
  • Patagonia
  • GoPro
  • Thule
  • Osprey
  • prAna
  • Arc'teryx
  • Columbia
  • Smith Optics

Sports & Recreation

Sports & Recreation
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3.8 5
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.

WARNING! Their return policy is a lie.

"100% Satisfaction Guarenteed" is plastered all over the store, behind the registers on a HUGE banner, on little cards by the registers, even on signs over the food products. No small print, just satisfaction guarenteed.

But they wouldn't accept a returned food item I didn't like. I had the receipt for the purchase I made nine days ago, but they said no. I even asked to talk to the manager, but he said no. Despite the fact the satisfaction guarentee has no small print anyware, apparently they don't take back food products.

The principle of it, even if the cost was modest, REALLY bothers me. They lie and can't be trusted, is the way I was made to feel. The manager was no help, and didn't appologize.

The return policy is untrue, and I never want to give them my money again.

BEWARE--they have top level prices and bottom level service! I say STAY AWAY.

I know I'm going to do everything I can do to take my business elsewhere. And I hope you, dear reader, do, too!

0
★☆☆☆☆

WARNING! Their return policy is a lie.

"100% Satisfaction Guarenteed" is plastered all over the store, behind the registers on a HUGE banner, on little cards by the registers, even on signs over the food products. No small print, just satisfaction guarenteed.

But they wouldn't accept a returned food item I didn't like. I had the receipt for the purchase I made nine days ago, but they said no. I even asked to talk to the manager, but he said no. Despite the fact the satisfaction guarentee has no small print anyware, apparently they don't take back food products.

The principle of it, even if the cost was modest, REALLY bothers me. They lie and can't be trusted, is the way I was made to feel. The manager was no help, and didn't appologize.

The return policy is untrue, and I never want to give them my money again.

BEWARE--they have top level prices and bottom level service! I say STAY AWAY.

I know I'm going to do everything I can do to take my business elsewhere. And I hope you, dear reader, do, too!

Pros: Nice atmosphere

Cons: Return policy is a lie; rediculously high prices

.

All their stores are very fun to shop and ogle at all the equipment you never even knew you needed - and the new Santa Monica location is nice and new feeling and spacious. I recommend becoming a member: you get 8-10% cash back on everything you buy, plus they have the most incredible return policy. You can bring anything back at any time, even years after you bought it, for a refund or replacement. My only gripe about this store is I wish they had cooler/trendier workout clothes.

2
★★★★☆

All their stores are very fun to shop and ogle at all the equipment you never even knew you needed - and the new Santa Monica location is nice and new feeling and spacious. I recommend becoming a member: you get 8-10% cash back on everything you buy, plus they have the most incredible return policy. You can bring anything back at any time, even years after you bought it, for a refund or replacement. My only gripe about this store is I wish they had cooler/trendier workout clothes.

.

I've been a member of the REI Co-Op for over a decade now and as far as I am concerned there is no better gear shop (backpack, climb, ski, paddle, etc) around. This new Santa Monica location definitely continues that tradition. On top of that it's the largest REI that I've been in in the LA area with two stories of outdoor toys! We were there gearing up for a family camping trip and the staff there were very friendly and actually knew about the gear they sell. They asked us all about the trip and seemed genuinely interested in our adventure.

2
★★★★★

I've been a member of the REI Co-Op for over a decade now and as far as I am concerned there is no better gear shop (backpack, climb, ski, paddle, etc) around. This new Santa Monica location definitely continues that tradition. On top of that it's the largest REI that I've been in in the LA area with two stories of outdoor toys! We were there gearing up for a family camping trip and the staff there were very friendly and actually knew about the gear they sell. They asked us all about the trip and seemed genuinely interested in our adventure.

Pros: Quality and selection of gear, service, optional membership = savings

.

I've been a member of the REI Co-Op for over a decade now and as far as I am concerned there is no better gear shop (backpack, climb, ski, paddle, etc) around. This new Santa Monica location definitely continues that tradition. On top of that it's the largest REI that I've been in in the LA area with two stories of outdoor toys!

We were there gearing up for a family camping trip and the staff there were very friendly and actually knew about the gear they sell. They asked us all about the trip and seemed genuinely interested in our adventure.

2
★★★★★

I've been a member of the REI Co-Op for over a decade now and as far as I am concerned there is no better gear shop (backpack, climb, ski, paddle, etc) around. This new Santa Monica location definitely continues that tradition. On top of that it's the largest REI that I've been in in the LA area with two stories of outdoor toys!

We were there gearing up for a family camping trip and the staff there were very friendly and actually knew about the gear they sell. They asked us all about the trip and seemed genuinely interested in our adventure.

Pros: Quality and selection of gear, service, optional membership savings

.

I love REI--its one of those stores that even when you don't need to buy anything, you still like to stop by and check out their top-of-the-line sleeping bags, any new outdoorsey-techno stuff, or just bc its been awhile since you've had freeze-dried ice-cream (yes, it's delicious and chewy). The salespeople are great--they live, work and breathe this stuff. And being good looking doesn't hurt.

I'm happy they opened this new location in San Mo, even if its a little small compared to other REIs. In some coffee shops (e.g., Infuzion on 2nd and Wilshire), I've seen lil coffee mitts with REI discounts on them, exclusively for the San Mo location.

2
★★★★☆

I love REI--its one of those stores that even when you don't need to buy anything, you still like to stop by and check out their top-of-the-line sleeping bags, any new outdoorsey-techno stuff, or just bc its been awhile since you've had freeze-dried ice-cream (yes, it's delicious and chewy). The salespeople are great--they live, work and breathe this stuff. And being good looking doesn't hurt.

I'm happy they opened this new location in San Mo, even if its a little small compared to other REIs. In some coffee shops (e.g., Infuzion on 2nd and Wilshire), I've seen lil coffee mitts with REI discounts on them, exclusively for the San Mo location.

Pros: quality goods, knowledgeable salespeople, yummy food (even if youre not going camping)

Cons: smaller compared to other REIs

Message from REI

Quality gear, clothing & footwear for any outdoor pursuit. Satisfaction is always 100% guaranteed.

More about REI

Santa Monica Outdoor Gear, Bikes, Camping Gear, Hiking, Bike Repair, Camping, Skiing, Skis

 

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