The Home Depot

★★☆☆☆
  • 9517 Strickland Rd

    Raleigh, NC 27615

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2.1667 6
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In late October 2010 I signed a contract with The Home Depot to install leaf protection on my home gutter system - I ask and was assured that Home Depot only sold ONE type of leaf protection system and it would not touch my roof - a clip -on gutter guard. On 11/18/10 Alpha Gutters - a Home Depot subcontractor - came and installed a "NON Hone Depot" product that did go under my shingles. To do the installation Alpha Gutters, Inc, the installer, CUT my shingles of my roof without my knowledge or consent. This installation invalidated both my installation and manufacturer warranties. More importantly the cutting resulted in shortening the shingle overhang to an extent that it has degraded my roofing system - fascia boards and decking protection - and made my roof ineffective to protect my home from potential water damage.

I have been working since that time to attempt and resolve this issue - there have been more than 20 persons involved from The Home Depot, Sedgwick (The Home Depot's insurance company) and American Claims Services (Alpha Gutter's insurance company). Alpha Gutter's insurance company denied the claim stating that it was a "work product" of the installer. Basically the insurance company is saying that Alpha Gutter's was fully aware of what they were doing when installing the incorrect product and the installation the "incorrect" product which resulted in the permanent damage to my roofing system is not covered. In addition the workmanship of Alpha Gutters, Inc. was extremely poor. The cutting of my shingles was done with an razor knife by hand without any sort of marking line and resulted in a very curvy and uneven cut line. This poor quality installation also resulted in the tearing of shingles too.

Bottom line, I wish that Alpha Gutters, Inc. had never come to my home and performed any sort of work - as a subcontractor of The Home Depot or not. To date this issue is not resolve and neither The Home Depot or Alpha Gutters, Inc. have take any actions to make this matter right to my satisfaction.

The real bottom line is I wish I had never gone in The Home Depot store - they are not your neighbors or your friends. I will never do business with them again.

1
★☆☆☆☆

In late October 2010 I signed a contract with The Home Depot to install leaf protection on my home gutter system - I ask and was assured that Home Depot only sold ONE type of leaf protection system and it would not touch my roof - a clip -on gutter guard. On 11/18/10 Alpha Gutters - a Home Depot subcontractor - came and installed a "NON Hone Depot" product that did go under my shingles. To do the installation Alpha Gutters, Inc, the installer, CUT my shingles of my roof without my knowledge or consent. This installation invalidated both my installation and manufacturer warranties. More importantly the cutting resulted in shortening the shingle overhang to an extent that it has degraded my roofing system - fascia boards and decking protection - and made my roof ineffective to protect my home from potential water damage.

I have been working since that time to attempt and resolve this issue - there have been more than 20 persons involved from The Home Depot, Sedgwick (The Home Depot's insurance company) and American Claims Services (Alpha Gutter's insurance company). Alpha Gutter's insurance company denied the claim stating that it was a "work product" of the installer. Basically the insurance company is saying that Alpha Gutter's was fully aware of what they were doing when installing the incorrect product and the installation the "incorrect" product which resulted in the permanent damage to my roofing system is not covered. In addition the workmanship of Alpha Gutters, Inc. was extremely poor. The cutting of my shingles was done with an razor knife by hand without any sort of marking line and resulted in a very curvy and uneven cut line. This poor quality installation also resulted in the tearing of shingles too.

Bottom line, I wish that Alpha Gutters, Inc. had never come to my home and performed any sort of work - as a subcontractor of The Home Depot or not. To date this issue is not resolve and neither The Home Depot or Alpha Gutters, Inc. have take any actions to make this matter right to my satisfaction.

The real bottom line is I wish I had never gone in The Home Depot store - they are not your neighbors or your friends. I will never do business with them again.

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Terrible customer service. Rude management who is completely unwilling to help. Store is easy to navigate and has great stock, but just hope you don't have any problems with your purchases!

1
★☆☆☆☆

Terrible customer service. Rude management who is completely unwilling to help. Store is easy to navigate and has great stock, but just hope you don't have any problems with your purchases!

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WHEN PURCHASING RIDGID TOOLS AND BATTERIES HOME DEPOT HAS A POLICY OF REPLACING THE BATTERIES AND TOOLS. EVEN WITHOUT A RECEIPT. THE RETAIL STORE WOULD NOT REPLACE THE ITEMS, BUT HOME DEPOT'S CORPORATE OFFICE AGREED THAT THE POLICY WAS TO REPLACE THEM AND ACTION IS BEING TAKEN. BE CAREFUL OF WHAT THE STORE MANAGERS TELL YOU. CALL THE HOME DEPOT CORPORATE OFFICE TO VERIFY ANY AND ALL CONCERNS REGARDING RETURNS OF RIDGID POWER TOOLS.

0
★☆☆☆☆

WHEN PURCHASING RIDGID TOOLS AND BATTERIES HOME DEPOT HAS A POLICY OF REPLACING THE BATTERIES AND TOOLS. EVEN WITHOUT A RECEIPT. THE RETAIL STORE WOULD NOT REPLACE THE ITEMS, BUT HOME DEPOT'S CORPORATE OFFICE AGREED THAT THE POLICY WAS TO REPLACE THEM AND ACTION IS BEING TAKEN. BE CAREFUL OF WHAT THE STORE MANAGERS TELL YOU. CALL THE HOME DEPOT CORPORATE OFFICE TO VERIFY ANY AND ALL CONCERNS REGARDING RETURNS OF RIDGID POWER TOOLS.

Pros: CORPORATE OFFICE WAS GREAT

Cons: RETAIL STORE WAS TERRIBLE AND WOULD NOT REPLACE TOOLS

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Poor customer service, and misleading statements concerning Ridgid power tool product replacement. They calimed to replace a Ridgid power tool if the tool or battery did not function properly. This did not happen. I had to call the Home Depot corporate office and report them to get action on replacing Ridgid tools.

1
★☆☆☆☆

Poor customer service, and misleading statements concerning Ridgid power tool product replacement. They calimed to replace a Ridgid power tool if the tool or battery did not function properly. This did not happen. I had to call the Home Depot corporate office and report them to get action on replacing Ridgid tools.

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This Home Depot is wonderful. They are a busy store yet plenty of parking. Their plants and flowers are at the front tempting you! Employees are helpful and plenty are available. The store is neat and in order. Deals can be found if you keep your eye on it, it will probably go on sale. Also they have an oops department for paint.

5
★★★★★

This Home Depot is wonderful. They are a busy store yet plenty of parking. Their plants and flowers are at the front tempting you! Employees are helpful and plenty are available. The store is neat and in order. Deals can be found if you keep your eye on it, it will probably go on sale. Also they have an oops department for paint.

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Home depot is the do it yourselfers paradise. Lots of wood, nails, and other type things to get your project going. So far my purcahses have included a shower rod, and some wall nails, but all of my experiences at this location have been pleasant, and I have easily found staff members eager to help me find what I needed.

Good parking and prices

4
★★★★☆

Home depot is the do it yourselfers paradise. Lots of wood, nails, and other type things to get your project going. So far my purcahses have included a shower rod, and some wall nails, but all of my experiences at this location have been pleasant, and I have easily found staff members eager to help me find what I needed.

Good parking and prices

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In Short
This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to professional builders. Browse aisles…

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