Seattle Locksmith 24/7

I locked my keys in my car and called these guys. The phone estimate was $39 for the service call and $29 for the work. When the guy got to my car, he took a look at the lock for about 2 seconds and turned to me and said, "the service charge is $39, and the work cost is $179." I had to have him repeat it three times before I could believe what he said. I explained that the quote was for $39 (service) and $29 for work (estimate). I get that it is an estimate, but $179 to unlock?! I told him I wouldn't pay that much money and he said "what are you going to do? your keys are still in the car?" I replied "I will pay your service fee and call another company, I don't care how much they charge, but I am not paying you $179 to unlock my car!" As it turns out, we negotiated to a $100 fee. [Note: I have had to call a locksmith a couple times in the past, but I have NEVER paid more than $50 total. I am stunned at what these locksmiths think they can get away with]

Pros: Got the car door open

Cons: the phone quote was $70/ the real price was $210

Posted 08/09/09

i confused this company with another and am not finding the way to delete this, so i'm just editing it to say I have no information on this business. not recommending because i have no knowledge re: their quality

Posted 11/22/08

Terrible terrible terrible.

This company is a scam. Besides the ridiculous hidden prices, the service was horrific. The 'technician' was aggressive and rude and embarrassed me in front of my company. He told me that the price would be $110 with credit card or $80 if I had cash. When I asked why the charge was higher than the $15.00 base estimate I had been given on the phone, he ridiculed me and said, "Did you not even hear what they said on the phone? They said 'And up. And UP!' "

My flimsy interior door lock was quickly opened with a plastic card swipe (why didn't I do that!?) and he left with a smile saying, "Well that was an expensive lesson for you."

I was so frazzled by the way he was treating me and the escalated price that by the end of his visit I was in tears. I've never felt so intimidated by a service person.

Calling customer service was no better. The supervisor was rude, blunt, and unhelpful. Everything was my fault, despite the misinformation more than one employee had given me. She actually put me on the phone with the nameless technician and I was asked to make him remember me by recounting the experience to him. He pretended not to remember and in the end I was only given $40 back from a total of $135 that I paid.

Tell your friends to stay away from this company. No one should have to pay $100+ to be treated that way.

Pros: NONE

Cons: Shameless behavior. No integrity.

Posted 09/30/08

after being told someone would show up within 25 minutes i finally called them back after an hour and was told the technician is 10 minutes away. The technician finally called. WhenI told him I need a new key for my car ignition he said he'll call me back in 1 minute. 20 minutes later no one had called. I called the office back and the guy on the phone was incredibly rude. When I told him I've been waiting for an hour and 20 minutes he accused me of lying and I had only called 10 minutes ago. After telling him again what I needed he said it would take another hour and would cost a minimum of 125 dollars. what a ripoff. rude, unreliable and expensive. don't call them.

Posted 07/11/08

145 dollars to get the keys out of my car. Breaking the window would have cost $200, and I wouldn't have had to wait for an hour and half for the repair man to show up. Break the window guys, break the window. I don't know how much this should cost, but this was absolutely rediculous.

Posted 10/23/07

I live in an older building with nice older fixtures, including locks. I locked myself out, and called the first number given to me by directory assistance. The first technician, who arrived over 1 hour after the promised time, worked on the lock for about an hour, including drilling, and jamming screwdrivers in the lock mechanism, then left saying he couldn't finish but would send a colleague in 15-20 minutes. His colleague arrived 5 hours later! and also worked for about an hour, and eventually got me into my place by drilling through another lock on a different door. I'm now going to have to replace my vintage locks, which I'm told aren't even readily available, at an additional expense of $500-$1,000!

Cons: Totally incompetent, Unresponsive

Posted 06/05/06

Make sure to ask for an estimate! I was completely stunned when presented with my bill. The work done to my door was awful.

Pros: Nice guy

Cons: Very overpriced, Poor work, No options

Posted 02/18/06