From start to finish, this was the worst experience I've ever had at a spa. The staff was disorganized and rude, the property was dirty, and the massage was subpar at best.
After an awkward greeting, the receptionist left us in the lobby for a while, then took us downstairs to the waiting area. My husband and I had arrived early to use the jacuzzi before our massages. After waiting downstairs for 15 minutes, I went upstairs to see what was going on. The manager seemed confused about whether or not the receptionist had given us our robes, which had been downstairs the whole time. She told us we could change and go out to the jacuzzi.
The "changing room" is a miniscule bathroom which smelled like mildew. There are no lockers, either. You are expected to carry your clothes around the spa with you in one of their giant bags. By the way, the robes say "Cypress Hotel" on the label. Were these taken from another establishment?
We went outside to use the jacuzzi, which, it turned out, was completely filthy. The receptionist and a caretaker were quickly trying to clean it up when we went out there. There was dirt and leaves floating around in the water and mildew all around the edges. "CHANGE FILTER" was blinking on the digital display.
We changed back into our robes, were left downstairs for another 15 minutes until we asked someone about our massage therapists, and were finally told that our massages were in the building next door. We then had to walk down the sidewalk IN OUR ROBES to go to the other building. Completely embarassing.
Needless to say, the massage was not only lackluster, but we could hear the phone ringing, the music from the room next door, and people talking and doing dishes just outside the door. We asked for hot stone massages, but the hot stones were used for maybe 10 minutes during the 60 minute session.
In short, don't go to this spa unless you want to be grossed out, possibly humiliated, and completely disappointed.
Pros: NONE
Cons: Dirty, rude staff, disappointing massage, awkward layout.