American Laser Center

★★★☆☆
American Laser Centers is the nation's largest and most experienced provider of aesthetic services. Call for a free consultation today.
  • 11125 Rockville Pike Ste 107

    Rockville, MD 20852

    Map & Directions
  • 866-632-7181

About American Laser Center

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American Laser Center associates and company are a bunch of liars. I have been treated for TWO years and yes SOME of my hair has lessened but I still have a lot of hair and some areas actually got worse. They tell you when you first sign up that they will make you 100% hairless which was a lie. They had a much better laser when the company was franchise owned that actually worked. Once the corporate company took over they changed the laser to a much weaker laser that does not work at all. I am convinced it actually makes your hair grow. I have purposely stayed out of the sun for 2 years and do not take anything to make my photo sensitive. I am extremely fair skin (I am almost borderline albino I am so white) and I have black course hair. According to their advertisements and "professionals" I should get the best results. Well not with the new laser. First off, they start you at the lowest possible setting ever. No results what so ever. They also have this stupid rule that they have to treat you on the same setting 3 times before they an increase the laser setting. Please remember that also have another policy that they space out your treatments by 6-10 weeks depending on the area. SO that means you will treated on the lowest setting that does not even work for three times before they increase it by 1 or 2 which will still not work. So basically you are half way through your package or already 3-5 months in with no results. Oh and the 1 year treatment or 6-8 sessions they offer you will not get you the results you think. I have been coming for 2 YEARS and I still have a lot of hair since they changed the laser to a weaker one.

The technicians change frequently and do not want to increase the laser settings to HELP you because they are afraid they will get fired. Some nurses space out the laser so much or rush your treatment that you end up with missed areas or large splotches.

Rockville ALWAYS overbooks and is ALWAYS short-staffed. They RUSH your appointments and can never schedule you in the time frame that you need to come in. They all refuse to help you so once they take your money they don't care anymore. They do not care if your hair is not gone or getting worse. They do not care if you complain and tell them you are not getting results. AND they do not want to accommodate your schedule to get you in for treatment.

So if you sign up for them you are WASTING your TIME and money. AND your HAIR will get worse in areas because you have to shave so often. It is very degrading when you have to shave so much.

I have been through 4 location managers since I first started there. Every time I have to explain my situation, settings, how the laser isn't working and still no accommodations.

SO DO NOT SIGN UP with american laser center. YOU WILL WASTE YOUR MONEY. Do not let the sales people lie to you. Again, I was the best candidate with black hair and the whitest skin ever and I do not see good results. I spent a lot of money and I only wish I was not so stupid to sign up in the first place.

Yes, their customer service will see this message and post a generic message saying to call them and they want to help me but I have called and complained and ever customer service does not help. Their regional managers and location mangers get fired so often there is no hope for them. They false advertise which is illegal.

1
★☆☆☆☆

American Laser Center associates and company are a bunch of liars. I have been treated for TWO years and yes SOME of my hair has lessened but I still have a lot of hair and some areas actually got worse. They tell you when you first sign up that they will make you 100% hairless which was a lie. They had a much better laser when the company was franchise owned that actually worked. Once the corporate company took over they changed the laser to a much weaker laser that does not work at all. I am convinced it actually makes your hair grow. I have purposely stayed out of the sun for 2 years and do not take anything to make my photo sensitive. I am extremely fair skin (I am almost borderline albino I am so white) and I have black course hair. According to their advertisements and "professionals" I should get the best results. Well not with the new laser. First off, they start you at the lowest possible setting ever. No results what so ever. They also have this stupid rule that they have to treat you on the same setting 3 times before they an increase the laser setting. Please remember that also have another policy that they space out your treatments by 6-10 weeks depending on the area. SO that means you will treated on the lowest setting that does not even work for three times before they increase it by 1 or 2 which will still not work. So basically you are half way through your package or already 3-5 months in with no results. Oh and the 1 year treatment or 6-8 sessions they offer you will not get you the results you think. I have been coming for 2 YEARS and I still have a lot of hair since they changed the laser to a weaker one.

The technicians change frequently and do not want to increase the laser settings to HELP you because they are afraid they will get fired. Some nurses space out the laser so much or rush your treatment that you end up with missed areas or large splotches.

Rockville ALWAYS overbooks and is ALWAYS short-staffed. They RUSH your appointments and can never schedule you in the time frame that you need to come in. They all refuse to help you so once they take your money they don't care anymore. They do not care if your hair is not gone or getting worse. They do not care if you complain and tell them you are not getting results. AND they do not want to accommodate your schedule to get you in for treatment.

So if you sign up for them you are WASTING your TIME and money. AND your HAIR will get worse in areas because you have to shave so often. It is very degrading when you have to shave so much.

I have been through 4 location managers since I first started there. Every time I have to explain my situation, settings, how the laser isn't working and still no accommodations.

SO DO NOT SIGN UP with american laser center. YOU WILL WASTE YOUR MONEY. Do not let the sales people lie to you. Again, I was the best candidate with black hair and the whitest skin ever and I do not see good results. I spent a lot of money and I only wish I was not so stupid to sign up in the first place.

Yes, their customer service will see this message and post a generic message saying to call them and they want to help me but I have called and complained and ever customer service does not help. Their regional managers and location mangers get fired so often there is no hope for them. They false advertise which is illegal.

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I have never been happier with my skin!!!! I have had the best experience at ALC in Rockville. I am surprised to read the negative post below... My mother, myself, and both of my sisters are all patients at the Rockville location, and we just love the results. My mother started her upper lip and chin treatments almost one year ago, and all of her hair is gone. ( I think she paid something like $700ish for both) The consultant really walked me through step by step which treatments did what. I purchased the E-matrix treatment for my acne scars, and have never been more confident in my skin!!! It is 1000 times better! Anyways, just wanted to post my great experience for those of you who have dealt with acne scarring like me... E-matrix sublative rejuvenation is my HERO!!!
Oh, and one other thing... the woman below who mentioned how they do not validate parking... Well the parking is only ONE DOLLAR, most other places I go in Rockville or DC it is TEN dollars. So yeah it sucks they dont validate, but its ONE DOLLAR lady!!!

5
★★★★★

I have never been happier with my skin!!!! I have had the best experience at ALC in Rockville. I am surprised to read the negative post below... My mother, myself, and both of my sisters are all patients at the Rockville location, and we just love the results. My mother started her upper lip and chin treatments almost one year ago, and all of her hair is gone. ( I think she paid something like $700ish for both) The consultant really walked me through step by step which treatments did what. I purchased the E-matrix treatment for my acne scars, and have never been more confident in my skin!!! It is 1000 times better! Anyways, just wanted to post my great experience for those of you who have dealt with acne scarring like me... E-matrix sublative rejuvenation is my HERO!!!
Oh, and one other thing... the woman below who mentioned how they do not validate parking... Well the parking is only ONE DOLLAR, most other places I go in Rockville or DC it is TEN dollars. So yeah it sucks they dont validate, but its ONE DOLLAR lady!!!

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ROYAL WASTE OF TIME !! First they con me into coming into the clinic by saying that laser hair removal for upper lip will be $100-300. ANd they said that if you buy one area you get the other free. So i go in ......well the chin is $1500 and upper lip is $800. Who in their right mind can afford that price. KIMBERLY - they front person - didnt even try to bring the price down. They didnt even validate the parking ticket. Guys - PLS DO NOT WASTE your time.....just buy the laser hair remover from bed bath and beyond for $60.

1
★☆☆☆☆

ROYAL WASTE OF TIME !! First they con me into coming into the clinic by saying that laser hair removal for upper lip will be $100-300. ANd they said that if you buy one area you get the other free. So i go in ......well the chin is $1500 and upper lip is $800. Who in their right mind can afford that price. KIMBERLY - they front person - didnt even try to bring the price down. They didnt even validate the parking ticket. Guys - PLS DO NOT WASTE your time.....just buy the laser hair remover from bed bath and beyond for $60.

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0 out of 1 people found this review helpful.

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I have been a client at American Laser Centers location in Rockville since July 2010, when I bought my package from the clinic manager, Kimberly. I absolutely LOVE IT, and I LOVE her!!! I was working with a budget, and she really helped me prioritize what I wanted done and make an informed decision! I myself have worked in the customer service industry for most of my life, and I am always so happy when I leave there!!! All of the staff members always greet me and are so pleasent to be around... like old friends!!!! The Nurse Practitioner who does my treatements really truly cares and ask me questions to understand how my treatments are going!!! I started with just an underarm and bikini brazilian package, and am going to purchase my full legs for myself for christmas next month!!! I recommend American Laser of Rockville to anyone out there who is looking to get rid of unwanted hair and fel pamapered and beautiful. Handsdown they have the best packages, best customer service, and they REALLY CARE and believe me.... I DID MY HOMEWORK to find the best center in the DC area! VERY SATISFIED :)

5
★★★★★

I have been a client at American Laser Centers location in Rockville since July 2010, when I bought my package from the clinic manager, Kimberly. I absolutely LOVE IT, and I LOVE her!!! I was working with a budget, and she really helped me prioritize what I wanted done and make an informed decision! I myself have worked in the customer service industry for most of my life, and I am always so happy when I leave there!!! All of the staff members always greet me and are so pleasent to be around... like old friends!!!! The Nurse Practitioner who does my treatements really truly cares and ask me questions to understand how my treatments are going!!! I started with just an underarm and bikini brazilian package, and am going to purchase my full legs for myself for christmas next month!!! I recommend American Laser of Rockville to anyone out there who is looking to get rid of unwanted hair and fel pamapered and beautiful. Handsdown they have the best packages, best customer service, and they REALLY CARE and believe me.... I DID MY HOMEWORK to find the best center in the DC area! VERY SATISFIED :)

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1 out of 1 people found this review helpful.

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I completely agree with most of the previous comments in reference to the American Laser Rockville staff's horrible customer service. I have been going to the American Laser at Rockville since August of 2009 and I still have 3 treatments left and it has not been the best experience. When I first went to this location I was helped wonderfully by the Office Receptionist at the time. She answered all of my questions accordingly and was very friendly. She was the main reason why I bought my Laser package from the Rockville location, but by my 2nd treatment she was no longer working there and it was like being in a completely different place. No one ever greets you i always speak first, there is nothing in the waiting room, the staff looks annoyed if you try to ask them questions, and it is just not a comfortable setting. Even when you get into your appointment they primary nurse that comes in to speak with you acts as if she is reading a script. I just can't wait until I am done with my treatments so I can go somewhere else when the time comes.

Also I am African-American with a dark complexion. My skin tone is not necessarily considered for these treatments but I figured that I will try anyways. I currently give my treatments a C. I have seen some improvement, but not as much as I would like. My skin complexion looks exactly the same even lighter because of the winter, but for some reason the machine that checks my skin tone for the laser treatment always tells them that my skin tone has become darker. I don't know how this is possible because I am barley ever exposed to the sun and I since my treatments I always wear Sunblock 35 an up. I think it can be a possible that the laser has burn a layers under my skin. It is horrible that I have to assume thought because there is no getting any additional information from that staff.

2
★★☆☆☆

I completely agree with most of the previous comments in reference to the American Laser Rockville staff's horrible customer service. I have been going to the American Laser at Rockville since August of 2009 and I still have 3 treatments left and it has not been the best experience. When I first went to this location I was helped wonderfully by the Office Receptionist at the time. She answered all of my questions accordingly and was very friendly. She was the main reason why I bought my Laser package from the Rockville location, but by my 2nd treatment she was no longer working there and it was like being in a completely different place. No one ever greets you i always speak first, there is nothing in the waiting room, the staff looks annoyed if you try to ask them questions, and it is just not a comfortable setting. Even when you get into your appointment they primary nurse that comes in to speak with you acts as if she is reading a script. I just can't wait until I am done with my treatments so I can go somewhere else when the time comes.

Also I am African-American with a dark complexion. My skin tone is not necessarily considered for these treatments but I figured that I will try anyways. I currently give my treatments a C. I have seen some improvement, but not as much as I would like. My skin complexion looks exactly the same even lighter because of the winter, but for some reason the machine that checks my skin tone for the laser treatment always tells them that my skin tone has become darker. I don't know how this is possible because I am barley ever exposed to the sun and I since my treatments I always wear Sunblock 35 an up. I think it can be a possible that the laser has burn a layers under my skin. It is horrible that I have to assume thought because there is no getting any additional information from that staff.

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I think this is a great place and I would recommend it without reservation. I am half-way through my treatments for hair removal in the bikini area, underarms and legs. I love the results and I find the staff friendly and professional. I am not sure why there are so many negative comments. I have purchased packages for my daughters and although they find it painful, they are happy also.

4
★★★★☆

I think this is a great place and I would recommend it without reservation. I am half-way through my treatments for hair removal in the bikini area, underarms and legs. I love the results and I find the staff friendly and professional. I am not sure why there are so many negative comments. I have purchased packages for my daughters and although they find it painful, they are happy also.

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The treatment I got was laser hair removal for my underarms (aka armpits). My experience with ALC has been very positive.

I only had 3 treatments so far, but I have already seen improvements despite my being half African American (meaning my skin/hair type is harder to remove by laser).

1.) It takes longer for my hair to regrow.
2.) The hair is no longer coarse.
3.) Now after shaving my underarm feels really smooth.

*ADVICE*

If you decide to go to ALC, my advice is the following:

1.) COMMUNICATE WITH THE EMPLOYEES.
*Ask them questions!
*Let them know how your treatment is going.
*Tell them anything you noticed.
*If you feel the treatment isn't working, tell them. Maybe the laser setting is off.
*If you feel that you got burned, tell them. Make them aware of it the moment you notice. Speak with them.

2.) READ ALL THE PAPERS!
*If you get burned, you have like 6 weeks to schedule an appointment for them to fix it.
*They give you the papers for a reason. They aren't going to tell you what's in the paper because you already signed it.
*The papers include a few warnings to keep you safe.

3.) PAY ATTENTION TO YOUR SKIN
*Look at your treated area. Notice what's different. This is key to knowing whether your treatment is working or if something has gone wrong.

I honestly don't know why there were so many negative reviews. My assumption is that these people weren't communicating with the employees and/or that they didn't read the paperwork.

I give ALC 4/5 stars. The lack one star because of the expense. It's very expensive there, and even with discounts you're probably overpaying. But the same is true about cars, guitars, digital cable, internet, cellular phones, texting, and other things out there that people buy.

If you have the money and it's something you really want/need, I say go for it!

4
★★★★☆

The treatment I got was laser hair removal for my underarms (aka armpits). My experience with ALC has been very positive.

I only had 3 treatments so far, but I have already seen improvements despite my being half African American (meaning my skin/hair type is harder to remove by laser).

1.) It takes longer for my hair to regrow.
2.) The hair is no longer coarse.
3.) Now after shaving my underarm feels really smooth.

*ADVICE*

If you decide to go to ALC, my advice is the following:

1.) COMMUNICATE WITH THE EMPLOYEES.
*Ask them questions!
*Let them know how your treatment is going.
*Tell them anything you noticed.
*If you feel the treatment isn't working, tell them. Maybe the laser setting is off.
*If you feel that you got burned, tell them. Make them aware of it the moment you notice. Speak with them.

2.) READ ALL THE PAPERS!
*If you get burned, you have like 6 weeks to schedule an appointment for them to fix it.
*They give you the papers for a reason. They aren't going to tell you what's in the paper because you already signed it.
*The papers include a few warnings to keep you safe.

3.) PAY ATTENTION TO YOUR SKIN
*Look at your treated area. Notice what's different. This is key to knowing whether your treatment is working or if something has gone wrong.

I honestly don't know why there were so many negative reviews. My assumption is that these people weren't communicating with the employees and/or that they didn't read the paperwork.

I give ALC 4/5 stars. The lack one star because of the expense. It's very expensive there, and even with discounts you're probably overpaying. But the same is true about cars, guitars, digital cable, internet, cellular phones, texting, and other things out there that people buy.

If you have the money and it's something you really want/need, I say go for it!

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Do not waste your money here!! They act very professional until they have your money and then they don't care anymore. They act like they have limited appointments and are very busy but every time I have been to the office, all of the employees are sitting around gossiping and completely ignoring the customers. They are all incredibly rude and immature. I have never seen such poor customer service at any company. It takes me an hour to travel to their location and twice they have cancelled my appointment after I arrived. Unfortunately I didn't find out how horrible they are until after I paid my money and now I can't get it back. I can't wait until my treatments are complete. DO NOT EVER USE THEM OR ANY OF THEIR SISTER CENTERS!

1
★☆☆☆☆

Do not waste your money here!! They act very professional until they have your money and then they don't care anymore. They act like they have limited appointments and are very busy but every time I have been to the office, all of the employees are sitting around gossiping and completely ignoring the customers. They are all incredibly rude and immature. I have never seen such poor customer service at any company. It takes me an hour to travel to their location and twice they have cancelled my appointment after I arrived. Unfortunately I didn't find out how horrible they are until after I paid my money and now I can't get it back. I can't wait until my treatments are complete. DO NOT EVER USE THEM OR ANY OF THEIR SISTER CENTERS!

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1 out of 1 people found this review helpful.

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It seems as though American Laser Centers has forgotten to train their employees on being customer service oriented. Every time I have ever dealt with anyone at this office, they are beyond rude. They apparently are too busy to take the time to speak with customers and fully explain the procedures that they conduct in their office. They are always extremely curt and rude on the phone and in the office, once they have your business secured, their attitudes completely change. It is obvious that they receive benefits from pushing certain products or services. I paid almost 500 dollars for a package of 5 microdermabrasions- it was a joke at best. I have received better facials for much less. After an unfavorable experience in the Frederick location with an office manager who is probably 18 years old and acts like it when faced with an unsatisifed customer, I asked to have my chart moved to the Rockville location only to be met by another rude person. No one that I know that has ever gone to the Centers has enjoyed their experience and I highly question the individuals they have administering their more invasive procedures. If you are considering having something done- RUN (don't walk) away from the American Laser Centers. Extremely unsatisfied customer!

1
★☆☆☆☆

It seems as though American Laser Centers has forgotten to train their employees on being customer service oriented. Every time I have ever dealt with anyone at this office, they are beyond rude. They apparently are too busy to take the time to speak with customers and fully explain the procedures that they conduct in their office. They are always extremely curt and rude on the phone and in the office, once they have your business secured, their attitudes completely change. It is obvious that they receive benefits from pushing certain products or services. I paid almost 500 dollars for a package of 5 microdermabrasions- it was a joke at best. I have received better facials for much less. After an unfavorable experience in the Frederick location with an office manager who is probably 18 years old and acts like it when faced with an unsatisifed customer, I asked to have my chart moved to the Rockville location only to be met by another rude person. No one that I know that has ever gone to the Centers has enjoyed their experience and I highly question the individuals they have administering their more invasive procedures. If you are considering having something done- RUN (don't walk) away from the American Laser Centers. Extremely unsatisfied customer!

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These girls are great! I won a contest and decided to go ahead with it. I do not recommend going to the Centreville, VA location though! I moved from MD to VA so I switched ALC locations and she burned me so bad they took pictures then blamed it on me! I'm going back to the MD location. They're worth the drive.

4
★★★★☆

These girls are great! I won a contest and decided to go ahead with it. I do not recommend going to the Centreville, VA location though! I moved from MD to VA so I switched ALC locations and she burned me so bad they took pictures then blamed it on me! I'm going back to the MD location. They're worth the drive.

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I won $300 toward any packages, and I chose the laser hair removal. My experience was so bad that I did not even finish my 5th treatment. They burned my face and my neck. At first I thought that this was normal, but after researching and seeing a Dr. for a treatment,I found out they did burn my skin. I have still dark spot on my face and my neck. They are just a scam. Don't even thing about going there. "Very unprofesional"

1
★☆☆☆☆

I won $300 toward any packages, and I chose the laser hair removal. My experience was so bad that I did not even finish my 5th treatment. They burned my face and my neck. At first I thought that this was normal, but after researching and seeing a Dr. for a treatment,I found out they did burn my skin. I have still dark spot on my face and my neck. They are just a scam. Don't even thing about going there. "Very unprofesional"

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Offers laser hair removal and skin rejuvenation treatments which target pigmented lesions, spider veins and help to eliminate fine wrinkles.

 

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