PDX British

★★★★★
With state-of-the-art service facilities in Portland and Bend, PDX British is the premiere independent Land Rover service center in Oregon
  • 6320 SW Macadam Ave.

    Portland, OR 97239

    Map & Directions
  • 503-595-6600

4.9649 57
Hi! Sign in to let us know how PDX British was?
Write a Review
  « Previous 1
.

This place is great! Honest and work to get things right. I have come to them with a number of issues with my 06LR3 and they always get the work done right! In the case of my new brake pads, this took a couple of tries, but they did not

3
★★★★★

This place is great! Honest and work to get things right. I have come to them with a number of issues with my 06LR3 and they always get the work done right! In the case of my new brake pads, this took a couple of tries, but they did not

.

Trustworthy, affordable, and quality Land Rover repair shop. If you want to be treated right, and have confidence that your getting results where it counts at a fair price, go here!

5
★★★★★

Trustworthy, affordable, and quality Land Rover repair shop. If you want to be treated right, and have confidence that your getting results where it counts at a fair price, go here!

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Many thanks for the kind words. We like to treat our customers as our friends & family - not only does it make your day but also ours so much better when the trust and respect is mutual. Take care and see you!
.

I'm a loyal customer of the Bend location of PDX Rovers, and have come in only once to the Portland one for service, and am pleased to say that it was as lovely an experience as the shop in Bend. I will only take my Land Rover to PDX/Bend Rovers, except for my 50000 mile warranty work, however one that up I'll never return to the dealership again!

5
★★★★★

I'm a loyal customer of the Bend location of PDX Rovers, and have come in only once to the Portland one for service, and am pleased to say that it was as lovely an experience as the shop in Bend. I will only take my Land Rover to PDX/Bend Rovers, except for my 50000 mile warranty work, however one that up I'll never return to the dealership again!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

PDX Rovers. Thank you for always treating me with such honesty and kindness. You always make me feel at home at your shop, and you make me feel confident in driving my old Classic into her old age. She's been on a bumpy road her and I, but I love her, and I wouldn't be able to keep her running so well if it wern't for your wonderful shop, and great staff. I've never once had a bad experience with you, even when my rig was nearly down for the count a few times, as I've trusted you to get it fixed right. And you always do. It's going on 4 years now, and I'm still your loyalist customer. Thank you for doing what you do and taking care of us.

5
★★★★★

PDX Rovers. Thank you for always treating me with such honesty and kindness. You always make me feel at home at your shop, and you make me feel confident in driving my old Classic into her old age. She's been on a bumpy road her and I, but I love her, and I wouldn't be able to keep her running so well if it wern't for your wonderful shop, and great staff. I've never once had a bad experience with you, even when my rig was nearly down for the count a few times, as I've trusted you to get it fixed right. And you always do. It's going on 4 years now, and I'm still your loyalist customer. Thank you for doing what you do and taking care of us.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I take my Land Rover to PDX Rovers, and I will always take my Rover there. You can't trust half the guys in town that claim to work on Rovers, unless you want to be ripped off or dissatisfied with the results. I've tried them all, and have receipts and stories to tell you about folks I won't mention here that downright bring shivers to the spine. Not the case with PDX. Francis, Terry, Andrew, Steve, these folks are down to earth people that genuinely care about keeping you loyal forever, and keeping your Rover running like it should! I'm proud to recommend PDX Rovers to everyone I know.

5
★★★★★

I take my Land Rover to PDX Rovers, and I will always take my Rover there. You can't trust half the guys in town that claim to work on Rovers, unless you want to be ripped off or dissatisfied with the results. I've tried them all, and have receipts and stories to tell you about folks I won't mention here that downright bring shivers to the spine. Not the case with PDX. Francis, Terry, Andrew, Steve, these folks are down to earth people that genuinely care about keeping you loyal forever, and keeping your Rover running like it should! I'm proud to recommend PDX Rovers to everyone I know.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

PDX Rovers. Thank you for always treating me with such honesty and kindness. You always make me feel at home at your shop, and you make me feel confident in driving my old Classic into her old age. She's been on a bumpy road her and I, but

3
★★★★★

PDX Rovers. Thank you for always treating me with such honesty and kindness. You always make me feel at home at your shop, and you make me feel confident in driving my old Classic into her old age. She's been on a bumpy road her and I, but

.

I take my Land Rover to PDX Rovers, and I will always take my Rover there. You can't trust half the guys in town that claim to work on Rovers, unless you want to be ripped off or dissatisfied with the results. I've tried them all, and have

3
★★★★★

I take my Land Rover to PDX Rovers, and I will always take my Rover there. You can't trust half the guys in town that claim to work on Rovers, unless you want to be ripped off or dissatisfied with the results. I've tried them all, and have

.

Hi, my name is Danielle, and I wanted to give a big THANK YOU to PDX ROVERS for everything theyve done for me. I first came to them with a 2002 Land Rover Freelander that the Dealership had said was a bad engine. Their second opinion confirmed what I suspected, that they were full of it at the overpriced dealership. They had even tried to convince me to trade my dead rover in for a new vehicle while I was there! pdx rovers found that while I did have a few problems in my motor, a manifold, and a few other items, it could be fixed for under $1500, and I had them go at it. It has been over a year now, and my Freelander still drives great! I??m actually getting a second rover now for the family, and I wouldn??t have dreamed it in a million years if I didn??t know I had a genuinely great repair shop in town to that could keep it running right.

5
★★★★★

Hi, my name is Danielle, and I wanted to give a big THANK YOU to PDX ROVERS for everything theyve done for me. I first came to them with a 2002 Land Rover Freelander that the Dealership had said was a bad engine. Their second opinion confirmed what I suspected, that they were full of it at the overpriced dealership. They had even tried to convince me to trade my dead rover in for a new vehicle while I was there! pdx rovers found that while I did have a few problems in my motor, a manifold, and a few other items, it could be fixed for under $1500, and I had them go at it. It has been over a year now, and my Freelander still drives great! I??m actually getting a second rover now for the family, and I wouldn??t have dreamed it in a million years if I didn??t know I had a genuinely great repair shop in town to that could keep it running right.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Over a year ago I brought a used Range Rover and entered the strange and esoteric world of Land Rover. The mechanic I had been using and to whom I took my car to check out gave it a hearty thumbs up, and proceeded to tackle the numerous problems my car would take to, but could never solve them.

In frustration I called the Land Rover dealership only to discover that they bill 160 an hour for their mechanics to look at my car, a hefty 50% increase over my usual hourly rate. I thus did a Google search and came upon PDX Rovers and made my call.

Francis Watson answered the phone and listened to my woes. My car didn??t seem to be running right - my current mechanic couldn??t figure out its woes, Could he help me? He told me to bring in my car and he would, free of charge, take a look at it. And so I did. Francis told me, with the gentle fortitude of a medical doctor telling their patient they are sick, that my car had several issues he had to fix, immediately. He was very forthright, and explained the numerous and various ways he would proceed to fix my car, which included shopping around for good used parts, something almost no mechanic would bother doing.

He called me with updates, and was always extremely caring and concerned, as though he shared my angst.

He fixed my car, and has ever since taken great pains to be available to me at anytime. Not only does he change the oil for the price of my other mechanic, he also tosses in things gratis (free); such as fixing a window that wouldn??t close.

Once I was driving home through the Redwoods from San Francisco and an emergency light went on. Francis took the time to call me on a weekend and step by step help me fix the problem on the road.

Not only is Francis Watson, and additionally his business, PDX Rovers, the best and most efficient auto shop around, there is a priceless quality to his service that transcends business relationships.

Francis Watson is a friend. A friend to me, and I know, friend to everyone who comes into his shop. He will give anyone not just stellar service and help, but a precious human touch, something both rare and beautiful.

5
★★★★★

Over a year ago I brought a used Range Rover and entered the strange and esoteric world of Land Rover. The mechanic I had been using and to whom I took my car to check out gave it a hearty thumbs up, and proceeded to tackle the numerous problems my car would take to, but could never solve them.

In frustration I called the Land Rover dealership only to discover that they bill 160 an hour for their mechanics to look at my car, a hefty 50% increase over my usual hourly rate. I thus did a Google search and came upon PDX Rovers and made my call.

Francis Watson answered the phone and listened to my woes. My car didn??t seem to be running right - my current mechanic couldn??t figure out its woes, Could he help me? He told me to bring in my car and he would, free of charge, take a look at it. And so I did. Francis told me, with the gentle fortitude of a medical doctor telling their patient they are sick, that my car had several issues he had to fix, immediately. He was very forthright, and explained the numerous and various ways he would proceed to fix my car, which included shopping around for good used parts, something almost no mechanic would bother doing.

He called me with updates, and was always extremely caring and concerned, as though he shared my angst.

He fixed my car, and has ever since taken great pains to be available to me at anytime. Not only does he change the oil for the price of my other mechanic, he also tosses in things gratis (free); such as fixing a window that wouldn??t close.

Once I was driving home through the Redwoods from San Francisco and an emergency light went on. Francis took the time to call me on a weekend and step by step help me fix the problem on the road.

Not only is Francis Watson, and additionally his business, PDX Rovers, the best and most efficient auto shop around, there is a priceless quality to his service that transcends business relationships.

Francis Watson is a friend. A friend to me, and I know, friend to everyone who comes into his shop. He will give anyone not just stellar service and help, but a precious human touch, something both rare and beautiful.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

PDX ROVERS,

We are so grateful for the quality of service you have given us on multiple occasions. it is very nice having a reliable & trustworthy mechanic whom we can call on for any problem and know it will be handled quickly, fairly, and respectfully. Thank you!

5
★★★★★

PDX ROVERS,

We are so grateful for the quality of service you have given us on multiple occasions. it is very nice having a reliable & trustworthy mechanic whom we can call on for any problem and know it will be handled quickly, fairly, and respectfully. Thank you!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My family makes fun of me for how often our Land Rover is in repair, and I deserve it... I did buy it without inspecting it. That being said, I would have burned it for insurance money if it wernt for the awesome guys at PDX Rovers. Yes,

3
★★★★★

My family makes fun of me for how often our Land Rover is in repair, and I deserve it... I did buy it without inspecting it. That being said, I would have burned it for insurance money if it wernt for the awesome guys at PDX Rovers. Yes,

.

Over a year ago I brought a used Range Rover and entered the strange and esoteric world of Land Rover. The mechanic I had been using and to whom I took my car to check out gave it a hearty thumbs up, and proceeded to tackle the numerous

3
★★★★★

Over a year ago I brought a used Range Rover and entered the strange and esoteric world of Land Rover. The mechanic I had been using and to whom I took my car to check out gave it a hearty thumbs up, and proceeded to tackle the numerous

.

PDX ROVERS, We are so grateful for the quality of service you have given us on multiple occasions. it is very nice having a reliable & trustworthy mechanic whom we can call on for any problem and know it will be handled quickly, fairly,

3
★★★★★

PDX ROVERS, We are so grateful for the quality of service you have given us on multiple occasions. it is very nice having a reliable & trustworthy mechanic whom we can call on for any problem and know it will be handled quickly, fairly,

.

Wonderful family owned shop with great service!

I am a female college student who owns a 1998 range rover, so I don't know alot about car parts and my car needs routine maintenance. PDX rovers didn't make me feel intimidated to come into their shop, ask questions, and be honest with me about what my car absolutely needed and what it didn't necessarily need right away, no other car repair place has been able to do this for me.

They did a routine inspection for free, an oil change for $25 AND even fixed an annoying beep that came on every time I turned my car on, for free!! I will definitely be going back, and if you are wondering where to take your land rover...

THIS IS THE PLACE!

5
★★★★★

Wonderful family owned shop with great service!

I am a female college student who owns a 1998 range rover, so I don't know alot about car parts and my car needs routine maintenance. PDX rovers didn't make me feel intimidated to come into their shop, ask questions, and be honest with me about what my car absolutely needed and what it didn't necessarily need right away, no other car repair place has been able to do this for me.

They did a routine inspection for free, an oil change for $25 AND even fixed an annoying beep that came on every time I turned my car on, for free!! I will definitely be going back, and if you are wondering where to take your land rover...

THIS IS THE PLACE!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thank you PDX Rovers for servicing our Range Rover yesterday when you were already too busy to take me in. We had a family trip to undergo, and if you hadn't taken us in with open arms like you did... Our trip would have been canceled. The rover drives great now, and we're already back from the beach! Thanks PDX Rovers!

5
★★★★★

Thank you PDX Rovers for servicing our Range Rover yesterday when you were already too busy to take me in. We had a family trip to undergo, and if you hadn't taken us in with open arms like you did... Our trip would have been canceled. The rover drives great now, and we're already back from the beach! Thanks PDX Rovers!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Wonderful family owned shop with great service!

I am a female college student who owns a 1998 range rover, so I don't know alot about car parts and my car needs routine maintenance. PDX rovers didn't make me feel intimidated to come into

3
★★★★★

Wonderful family owned shop with great service!

I am a female college student who owns a 1998 range rover, so I don't know alot about car parts and my car needs routine maintenance. PDX rovers didn't make me feel intimidated to come into

.

Thank you PDX Rovers for servicing our Range Rover yesterday when you were already too busy to take me in. We had a family trip to undergo, and if you hadn't taken us in with open arms like you did... Our trip would have been canceled. The

3
★★★★★

Thank you PDX Rovers for servicing our Range Rover yesterday when you were already too busy to take me in. We had a family trip to undergo, and if you hadn't taken us in with open arms like you did... Our trip would have been canceled. The

.

I have been a customer of PDX Rovers for several years, and from the beginning I felt the love and professionalism in which their staff displays to all customers. My vehicle broke down last year and I wanted to have it towed to PDX Rover

3
★★★★★

I have been a customer of PDX Rovers for several years, and from the beginning I felt the love and professionalism in which their staff displays to all customers. My vehicle broke down last year and I wanted to have it towed to PDX Rover

.

Hi, I've owned a Freelander for many years, and have been utterly abused by the local dealership. I came here after finding a flyer on my car, and they told me an honest report about my car. It turns out it needed work immedietely, but it also needed at least 10 thousand dollars worth of work in the coming few years. They actually TALKED ME OUT OF SPENDING MONEY!!! They said it wasn't worth it on my car, and advised me to look at either a diffferent car or a different model of Land Rover.

Because I'd found a shop I can trust, I still wanted to stay land rover loyal and bought a Discovery in trade. I've been coming here now for 2 years, and this time, I chose right. Not only was the Discovery a much much much better vehicle, but PDX Rovers has been maintaining it like a champ, and it hasnt made me cry once, like the Freelander.

These people are honest and true, and would much rather keep you as a friend and customer in the end, than take your money today. What the hell. Why can't the rest do the same?

5
★★★★★

Hi, I've owned a Freelander for many years, and have been utterly abused by the local dealership. I came here after finding a flyer on my car, and they told me an honest report about my car. It turns out it needed work immedietely, but it also needed at least 10 thousand dollars worth of work in the coming few years. They actually TALKED ME OUT OF SPENDING MONEY!!! They said it wasn't worth it on my car, and advised me to look at either a diffferent car or a different model of Land Rover.

Because I'd found a shop I can trust, I still wanted to stay land rover loyal and bought a Discovery in trade. I've been coming here now for 2 years, and this time, I chose right. Not only was the Discovery a much much much better vehicle, but PDX Rovers has been maintaining it like a champ, and it hasnt made me cry once, like the Freelander.

These people are honest and true, and would much rather keep you as a friend and customer in the end, than take your money today. What the hell. Why can't the rest do the same?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Been coming here for years now, and have never received anything less than wonderful customer service and family care. My Land Rover repair costs have gone down dramatically since I left the Dealership, and I actually enjoy the experience.

3
★★★★★

Been coming here for years now, and have never received anything less than wonderful customer service and family care. My Land Rover repair costs have gone down dramatically since I left the Dealership, and I actually enjoy the experience.

.

Hi, I've owned a Freelander for many years, and have been utterly abused by the local dealership. I came here after finding a flyer on my car, and they told me an honest report about my car. It turns out it needed work immedietely, but it

3
★★★★★

Hi, I've owned a Freelander for many years, and have been utterly abused by the local dealership. I came here after finding a flyer on my car, and they told me an honest report about my car. It turns out it needed work immedietely, but it

.

PDX Rovers has been servicing my Land Rover Discovery since 1998, and it has been both a wonderful experience owning a Land Rover, as well as the best business relationship I've ever had. Since meeting them back then, we've been through a lot together. They see me, and instantly drop what they're doing to say hi, give me a hug, and ask me about my children, which all have been born after knowing them. I've never had a relationship like that with an auto shop, its like having a family doctor, that works exclusively on my Land Rover. I've forwarded many people to them over the years, and all of them have thanked me profusely. The Watson family is truly a good one. They've never done me wrong, have always been straight forward with me when I needed serious repairs, and they have always left me with a smile on my face after leaving them. The best part about doing business with them is how obsessed they are with retaining long term clients like me, vs getting you in the door and screwing you like the Dealer. I don't write reviews often, but I'm compelled to share my experience with people. You can't go wrong with PDX Rovers. They may not give you the news you were hoping for on your Rover, but they will tell you the truth, and they will devote themselves to your vehicle, and to you, as it you were just part of the family. That's the magic of PDX Rovers. Thank you!!!!!!!!!!

5
★★★★★

PDX Rovers has been servicing my Land Rover Discovery since 1998, and it has been both a wonderful experience owning a Land Rover, as well as the best business relationship I've ever had. Since meeting them back then, we've been through a lot together. They see me, and instantly drop what they're doing to say hi, give me a hug, and ask me about my children, which all have been born after knowing them. I've never had a relationship like that with an auto shop, its like having a family doctor, that works exclusively on my Land Rover. I've forwarded many people to them over the years, and all of them have thanked me profusely. The Watson family is truly a good one. They've never done me wrong, have always been straight forward with me when I needed serious repairs, and they have always left me with a smile on my face after leaving them. The best part about doing business with them is how obsessed they are with retaining long term clients like me, vs getting you in the door and screwing you like the Dealer. I don't write reviews often, but I'm compelled to share my experience with people. You can't go wrong with PDX Rovers. They may not give you the news you were hoping for on your Rover, but they will tell you the truth, and they will devote themselves to your vehicle, and to you, as it you were just part of the family. That's the magic of PDX Rovers. Thank you!!!!!!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

PDX Rovers has been servicing my Land Rover Discovery since 1998, and it has been both a wonderful experience owning a Land Rover, as well as the best business relationship I've ever had. Since meeting them back then, we've been through a

3
★★★★★

PDX Rovers has been servicing my Land Rover Discovery since 1998, and it has been both a wonderful experience owning a Land Rover, as well as the best business relationship I've ever had. Since meeting them back then, we've been through a

.

Here's my story:

I foolishly went to an auto shop in town that claimed to be a Land Rover specialist. The Dealer first, but I quickly got tired of their massively inflated prices and terrible customer service. But where I got really screwed was trying to get away from them and not doing my research. I ended up at Columbia, who claimed to be 10 years old, but later found that to be a lie. Actually, its 2 years. Do your research.

They tried to tell me that I had bad compression, and had a bad engine, that I should sell my car to them for $400 in parts, or spend up to $9000 replacing the engine. They claimed that happened all the time on Rovers and had a wall filled with dead engines to prove it.

Their reasoning behind my bad engine was unsatisfactory to me, and I began asking around for another opinion. I had enough to know they wern't being completely honest, and after a friend told me to try PDX, I brought my vehicle in 4 months ago.

Wow! The experience I had off the bat was completely different. Instead of being treated arrogantly, as if I was supposed to spend thousands of dollars to register on anyone's radar, I was greeted like family, and enjoyed several hours of great conversation with Steve, Andrew and the staff as they compression tested my engine and had it inspected.

Unlike Columbia, they allowed me to go see my vehicle and everything they were telling me with my own eyes, and I knew they were about keeping me as a customer in the long run, through honesty and good service, than taking my money and running.

These folks are legit, a family business, and they actually have been around since the early 90's. I feel foolish for having not found them first, and also, very lucky. As it turned out, my engine was ok, that it was displaying a few leaks yes, but ones that could be addressed for a reasonable price, and with warranty, and a long lifespan for the vehicle.

I trusted them, and they had my vehicle for several days, and in addition to fixing my car, they just took genuine care of me, giving me a ride home, calling me with every update I asked for, and not letting me push them in to cheapo-chinese fixes for the engine. Like a doctor they genuinely take pride in their results, and refuse to do less.

After my engine work, the vehicle ran like a dream, and I drove it for a month without issue. As luck would have it, I started leaking coolant again. My instincts tingled, as my experience with the Dealership and Columbia had me braced for yet another large dollar sign repair.

PDX Rovers had me rush in for a diagnosis, and found a coolant hose that had not needed to be replaced before was now leaking, unrelated to the previous work. They didn't have to, but they gave me the hose at no charge, as they could tell I was strapped for cash, and just wanted to... take care of me?

Ever since that hose, I haven't had a single incident, and have only had to come back in for an oil change. Now that my vehicle is in a clean state of happiness, I'm pondering vehicle modifications.

It's nice to take pride in my Rover, sit back, and feel confident that she's in actually good shape and isn't going to bleed me dry, just because its an expensive luxury vehicle.

PDX Rovers played a huge part in that confidence and contentedness with my vehicle, and if it weren't for them, I think I'd be selling me vehicle for less than its worth, or if I was really foolish, perhaps I would have already sold it to Columbia for $400... Thank God I checked around!

Thank you PDX Rovers.

5
★★★★★

Here's my story:

I foolishly went to an auto shop in town that claimed to be a Land Rover specialist. The Dealer first, but I quickly got tired of their massively inflated prices and terrible customer service. But where I got really screwed was trying to get away from them and not doing my research. I ended up at Columbia, who claimed to be 10 years old, but later found that to be a lie. Actually, its 2 years. Do your research.

They tried to tell me that I had bad compression, and had a bad engine, that I should sell my car to them for $400 in parts, or spend up to $9000 replacing the engine. They claimed that happened all the time on Rovers and had a wall filled with dead engines to prove it.

Their reasoning behind my bad engine was unsatisfactory to me, and I began asking around for another opinion. I had enough to know they wern't being completely honest, and after a friend told me to try PDX, I brought my vehicle in 4 months ago.

Wow! The experience I had off the bat was completely different. Instead of being treated arrogantly, as if I was supposed to spend thousands of dollars to register on anyone's radar, I was greeted like family, and enjoyed several hours of great conversation with Steve, Andrew and the staff as they compression tested my engine and had it inspected.

Unlike Columbia, they allowed me to go see my vehicle and everything they were telling me with my own eyes, and I knew they were about keeping me as a customer in the long run, through honesty and good service, than taking my money and running.

These folks are legit, a family business, and they actually have been around since the early 90's. I feel foolish for having not found them first, and also, very lucky. As it turned out, my engine was ok, that it was displaying a few leaks yes, but ones that could be addressed for a reasonable price, and with warranty, and a long lifespan for the vehicle.

I trusted them, and they had my vehicle for several days, and in addition to fixing my car, they just took genuine care of me, giving me a ride home, calling me with every update I asked for, and not letting me push them in to cheapo-chinese fixes for the engine. Like a doctor they genuinely take pride in their results, and refuse to do less.

After my engine work, the vehicle ran like a dream, and I drove it for a month without issue. As luck would have it, I started leaking coolant again. My instincts tingled, as my experience with the Dealership and Columbia had me braced for yet another large dollar sign repair.

PDX Rovers had me rush in for a diagnosis, and found a coolant hose that had not needed to be replaced before was now leaking, unrelated to the previous work. They didn't have to, but they gave me the hose at no charge, as they could tell I was strapped for cash, and just wanted to... take care of me?

Ever since that hose, I haven't had a single incident, and have only had to come back in for an oil change. Now that my vehicle is in a clean state of happiness, I'm pondering vehicle modifications.

It's nice to take pride in my Rover, sit back, and feel confident that she's in actually good shape and isn't going to bleed me dry, just because its an expensive luxury vehicle.

PDX Rovers played a huge part in that confidence and contentedness with my vehicle, and if it weren't for them, I think I'd be selling me vehicle for less than its worth, or if I was really foolish, perhaps I would have already sold it to Columbia for $400... Thank God I checked around!

Thank you PDX Rovers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Here's my story:

I foolishly went to an auto shop in town that claimed to be a Land Rover specialist. The Dealer first, but I quickly got tired of their massively inflated prices and terrible customer service. But where I got really

3
★★★★★

Here's my story:

I foolishly went to an auto shop in town that claimed to be a Land Rover specialist. The Dealer first, but I quickly got tired of their massively inflated prices and terrible customer service. But where I got really

.

When you own a speciality vehicle or any other vehicle for that matter you want your service to be done, and be done wright! After researching the best place to get those services done, It was not Portland Rover, certainly not Columbia

3
★★★★★

When you own a speciality vehicle or any other vehicle for that matter you want your service to be done, and be done wright! After researching the best place to get those services done, It was not Portland Rover, certainly not Columbia

.

It's not every day you encounter people with the work ethic and integrity you see in the commercials. All too often, life bites in you the butt with its reality, and the gloomy disappointment that everyone seems to be in it for themselves takes over. That's certainly how we felt after getting screwed over by the Portland Dealership again and again.

PDX Rovers is different. We found them online, gave them a try, even bringing in a coupon for an oil change that rocked. As it turned out, we were some of the last lonely few off warranty that hadn't figured out their was a serious alternative... We'd never seen so many Land Rovers in one place at one time!

Obviously these guys were doing something right. In we went, and were greeted by their very kind and welcoming service managers and got to watch the whole process as our Rover went up in the air for its pre-oil change inspection.

We had a few leaks, which we'd been dreading to bring it back to the dealership for, and we scheduled a follow up appointment to have them repaired a week later.

When we came back, they had all our parts ready, a lift open, and a good natured technician ready to heal our Rover. We waited anxiously in their cozy waiting area as she got worked on, went around the block for coffee, and came back to a purring and happy Land Rover.

It's been several months now, and the engine runs like a champ without a single drop leaking. Not only that, but while they were in our engine, they ran one of their performance kits, the anti-carbon, and I swear, she responds more to the pedal than she has since we bought her!

We're so thankful to have finally gotten a clue and jumped ship from the Dealership, these guys have their act together, present a super professional clean environment with an extremely comfortable family environment for you and your Rover.

Thank you PDX Rovers.

5
★★★★★

It's not every day you encounter people with the work ethic and integrity you see in the commercials. All too often, life bites in you the butt with its reality, and the gloomy disappointment that everyone seems to be in it for themselves takes over. That's certainly how we felt after getting screwed over by the Portland Dealership again and again.

PDX Rovers is different. We found them online, gave them a try, even bringing in a coupon for an oil change that rocked. As it turned out, we were some of the last lonely few off warranty that hadn't figured out their was a serious alternative... We'd never seen so many Land Rovers in one place at one time!

Obviously these guys were doing something right. In we went, and were greeted by their very kind and welcoming service managers and got to watch the whole process as our Rover went up in the air for its pre-oil change inspection.

We had a few leaks, which we'd been dreading to bring it back to the dealership for, and we scheduled a follow up appointment to have them repaired a week later.

When we came back, they had all our parts ready, a lift open, and a good natured technician ready to heal our Rover. We waited anxiously in their cozy waiting area as she got worked on, went around the block for coffee, and came back to a purring and happy Land Rover.

It's been several months now, and the engine runs like a champ without a single drop leaking. Not only that, but while they were in our engine, they ran one of their performance kits, the anti-carbon, and I swear, she responds more to the pedal than she has since we bought her!

We're so thankful to have finally gotten a clue and jumped ship from the Dealership, these guys have their act together, present a super professional clean environment with an extremely comfortable family environment for you and your Rover.

Thank you PDX Rovers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It's not every day you encounter people with the work ethic and integrity you see in the commercials. All too often, life bites in you the butt with its reality, and the gloomy disappointment that everyone seems to be in it for themselves

3
★★★★★

It's not every day you encounter people with the work ethic and integrity you see in the commercials. All too often, life bites in you the butt with its reality, and the gloomy disappointment that everyone seems to be in it for themselves

.

My wife and I needed a new place to have our 2003 discovery serviced. We were extremely impressed on their knowledge about these vehicles. In addition we had our oil change and power steering leak fixed in 1.5 hours. You guys proved to us that you were faster, better quality of work and a heck of a lot more friendly than any other shop we've been to. I strongly recommend that anyone with a land rover should check these guys out first because they treat you like family and charge a very fair price. Two thumbs up from us, we??re definitely coming back, we never knew how much you can customize these rovers

-Kev & Julia

Thanks

5
★★★★★

My wife and I needed a new place to have our 2003 discovery serviced. We were extremely impressed on their knowledge about these vehicles. In addition we had our oil change and power steering leak fixed in 1.5 hours. You guys proved to us that you were faster, better quality of work and a heck of a lot more friendly than any other shop we've been to. I strongly recommend that anyone with a land rover should check these guys out first because they treat you like family and charge a very fair price. Two thumbs up from us, we??re definitely coming back, we never knew how much you can customize these rovers

-Kev & Julia

Thanks

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dear Terry,

I just wanted to write you and tell you how impressed I was with your caring attitude and fantastic service. Last Friday we spoke after you were able to diagnose the problem of my Land Rover. You informed me that an alternator fuse had burned out and it was very rare for that particular fuse to go out. You did not have any in stock and you had to order it from the dealer who also happened to be out of them. That meant the dealer had to order a new fuse and it may not be available to you until the following Tuesday. Since it was a Friday you said you didn't want to see me without transportation over the entire weekend so you swapped out my fuse with one from one of your own cars so that I could pick up my car the same day. Not having a car until more than likely the following Tuesday would have been a major inconvenience for my family and I really appreciated what you did because you didn't have to do it. You did it because you cared.

On top of that my radio had also stopped playing and after a few minutes you were able to diagnose the problem to be another blown fuse. You replaced it for free. You could have told me anything. You could have said that a dozen different things were wrong and charged me whatever you wanted to charge me and I would have had to believe you but instead you were honest. You said it was only a fuse. I say this in the hopes that other people can one day read this and know that in an industry where companies seem to be only concerned about how much money they can make there are still people like you and companies like PDX Rovers who actually want to help people and provide them with good, honest service. I hope that you keep up the good work and I will certainly recommend you to anyone I meet who owns a Rover.

Sincerely,

Michael

5
★★★★★

Dear Terry,

I just wanted to write you and tell you how impressed I was with your caring attitude and fantastic service. Last Friday we spoke after you were able to diagnose the problem of my Land Rover. You informed me that an alternator fuse had burned out and it was very rare for that particular fuse to go out. You did not have any in stock and you had to order it from the dealer who also happened to be out of them. That meant the dealer had to order a new fuse and it may not be available to you until the following Tuesday. Since it was a Friday you said you didn't want to see me without transportation over the entire weekend so you swapped out my fuse with one from one of your own cars so that I could pick up my car the same day. Not having a car until more than likely the following Tuesday would have been a major inconvenience for my family and I really appreciated what you did because you didn't have to do it. You did it because you cared.

On top of that my radio had also stopped playing and after a few minutes you were able to diagnose the problem to be another blown fuse. You replaced it for free. You could have told me anything. You could have said that a dozen different things were wrong and charged me whatever you wanted to charge me and I would have had to believe you but instead you were honest. You said it was only a fuse. I say this in the hopes that other people can one day read this and know that in an industry where companies seem to be only concerned about how much money they can make there are still people like you and companies like PDX Rovers who actually want to help people and provide them with good, honest service. I hope that you keep up the good work and I will certainly recommend you to anyone I meet who owns a Rover.

Sincerely,

Michael

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just wanted to write you and tell you how impressed I was with your caring attitude and fantastic service. Last Friday we spoke after you were able to diagnose the problem of my Land Rover. You informed me that an alternator fuse had

3
★★★★★

I just wanted to write you and tell you how impressed I was with your caring attitude and fantastic service. Last Friday we spoke after you were able to diagnose the problem of my Land Rover. You informed me that an alternator fuse had

.

At last - after almost 2 years - we would like to thank Francis and his perfect rescue team!
Quick recap (or introduction): we are the German couple from the 4x4 Adventures PDXRovers(dot)com website (www pdxrovers com/adventure.html). The

3
★★★★★

At last - after almost 2 years - we would like to thank Francis and his perfect rescue team!
Quick recap (or introduction): we are the German couple from the 4x4 Adventures PDXRovers(dot)com website (www pdxrovers com/adventure.html). The

.

I must say when it comes to take care of a Range Rover you really need to find the perfect consultant for it, and we finally did "PDX ROVER" was the solution, Terry has been the perfect doctor for Neil's Range R. and the entire team always ther to assist and the whole attitude is just great.
Thank you Terry and team for keeping Rangy running in optimal conditions.
No we wear our PDX T-shirts to promote a high quality!!! buiness and also they look cool

2
★★★★★

I must say when it comes to take care of a Range Rover you really need to find the perfect consultant for it, and we finally did "PDX ROVER" was the solution, Terry has been the perfect doctor for Neil's Range R. and the entire team always ther to assist and the whole attitude is just great.
Thank you Terry and team for keeping Rangy running in optimal conditions.
No we wear our PDX T-shirts to promote a high quality!!! buiness and also they look cool

.

My disco was once a cluster-#$%^.... or so I thought. Considering every bill at the dealer was over $1000!
Having switched to PDX, not only are my repairs manageable, but they think in the long term; resolving issues more permanently for you as a customer rather than patching up notorious problems that will only last SO long before your back in for the same repair. Having saved up on repair bills, I turned to customization, something Terry and the rest of the boys at PDX have an uncanny enthusiasm for.
6 months later, and my ROVER is an offroad MACHINE ready for the deserts of Africa and can make it up worse terrain than the humvees back in Iraq. On that note, all of the above has always been easier considering the military discounts they??ve given me. They take a refreshing pride in veterans that inspires this Marine.

Semper fi PDX Rovers... and God bless...

Charlie

5
★★★★★

My disco was once a cluster-#$%^.... or so I thought. Considering every bill at the dealer was over $1000!
Having switched to PDX, not only are my repairs manageable, but they think in the long term; resolving issues more permanently for you as a customer rather than patching up notorious problems that will only last SO long before your back in for the same repair. Having saved up on repair bills, I turned to customization, something Terry and the rest of the boys at PDX have an uncanny enthusiasm for.
6 months later, and my ROVER is an offroad MACHINE ready for the deserts of Africa and can make it up worse terrain than the humvees back in Iraq. On that note, all of the above has always been easier considering the military discounts they??ve given me. They take a refreshing pride in veterans that inspires this Marine.

Semper fi PDX Rovers... and God bless...

Charlie

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My disco was once a cluster-#$%^.... or so I thought. Considering every bill at the dealer was over $1000!

Having switched to PDX, not only are my repairs manageable, but they think in the long term; resolving issues more permanently for you as a customer rather than patching up notorious problems that will only last SO long before your back in for the same repair. Having saved up on repair bills, I turned to customization, something Terry and the rest of the boys at PDX have an uncanny enthusiasm for.

6 months later, and my ROVER is an offroad MACHINE ready for the deserts of Africa and can make it up worse terrain than the humvees back in Iraq. On that note, all of the above has always been easier considering the military discounts they??ve given me. They take a refreshing pride in veterans that inspires this Marine.

Semper fi PDX Rovers... and God bless...

Charlie

2
★★★★★

My disco was once a cluster-#$%^.... or so I thought. Considering every bill at the dealer was over $1000!

Having switched to PDX, not only are my repairs manageable, but they think in the long term; resolving issues more permanently for you as a customer rather than patching up notorious problems that will only last SO long before your back in for the same repair. Having saved up on repair bills, I turned to customization, something Terry and the rest of the boys at PDX have an uncanny enthusiasm for.

6 months later, and my ROVER is an offroad MACHINE ready for the deserts of Africa and can make it up worse terrain than the humvees back in Iraq. On that note, all of the above has always been easier considering the military discounts they??ve given me. They take a refreshing pride in veterans that inspires this Marine.

Semper fi PDX Rovers... and God bless...

Charlie

.

HI my name is NASER would like to say THANK YOU for stoping by today to say hello.i know you are the son of the owner,i am so sorry did not want to write your name wrong.
very nice.
Naser
mnlmnl97@yahoo.com

4
★★★★☆

HI my name is NASER would like to say THANK YOU for stoping by today to say hello.i know you are the son of the owner,i am so sorry did not want to write your name wrong.
very nice.
Naser
mnlmnl97@yahoo.com

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Okay, My name is Scott Spaulding. I have been going to Francis long before the name PDX Rovers was associated with Francis. I am a HUGE fan. I have read these reviews and the negative ones also, I haven't experienced this from PDX Rovers, his staff of even Francis.
These issues may have happened, maybe not in the negative way that I just read them. So I looked up the authors of some of the reviews and noticed that the names that they used are phony. I followed the links to other reviews that some have written about. ( Oval Rover, Land Rover Portland, Columbia Rovers, Jag Shop) and it looks like all pretty much have negative reviews except one.. Columbia Rovers..Hmmm It looks like his are almost perfect in every way. I have never been to this shop, so I cant confirm if what I read about how awesome his shop really is.
When I read stuff like that" The shop is sooo perfect" It makes me wonder does this location exist? Even PDX Rovers isn't perfect. But they are honest! If any shop was so perfect. They should not be a independent land rover shop. They should just buy the dealership. Call Tah tah and order one. I still plan on going to PDX Rovers, why would I change. All I can say about the reviews " Good or Bad" Step up to the plate and use your real name.
It just makes the reviews more realistic to believe.
Scott

4
★★★★☆

Okay, My name is Scott Spaulding. I have been going to Francis long before the name PDX Rovers was associated with Francis. I am a HUGE fan. I have read these reviews and the negative ones also, I haven't experienced this from PDX Rovers, his staff of even Francis.
These issues may have happened, maybe not in the negative way that I just read them. So I looked up the authors of some of the reviews and noticed that the names that they used are phony. I followed the links to other reviews that some have written about. ( Oval Rover, Land Rover Portland, Columbia Rovers, Jag Shop) and it looks like all pretty much have negative reviews except one.. Columbia Rovers..Hmmm It looks like his are almost perfect in every way. I have never been to this shop, so I cant confirm if what I read about how awesome his shop really is.
When I read stuff like that" The shop is sooo perfect" It makes me wonder does this location exist? Even PDX Rovers isn't perfect. But they are honest! If any shop was so perfect. They should not be a independent land rover shop. They should just buy the dealership. Call Tah tah and order one. I still plan on going to PDX Rovers, why would I change. All I can say about the reviews " Good or Bad" Step up to the plate and use your real name.
It just makes the reviews more realistic to believe.
Scott

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have been taking our Land Rovers to PDX Rovers for 3 years now and they have always been honest in regards to the diagnosis of the problem. Their service has been excellent, and they are good people. It's a family owned business, and they treat the customer with respect. These cars are not cheap, Francis and his team are very thorough and make sure your problem is taken care of the first time. I have compared costs versus Land Rover Oregon and PDX is less expensive and provide full disclosure so there are no surprises.

2
★★★★★

We have been taking our Land Rovers to PDX Rovers for 3 years now and they have always been honest in regards to the diagnosis of the problem. Their service has been excellent, and they are good people. It's a family owned business, and they treat the customer with respect. These cars are not cheap, Francis and his team are very thorough and make sure your problem is taken care of the first time. I have compared costs versus Land Rover Oregon and PDX is less expensive and provide full disclosure so there are no surprises.

Pros: Honest diagnosis of problem, prompt service,

Cons: I have not encountered any yet

.

stay away from these guys. you will be ripped off. i was. i have heard this from many landrover owners....unsolicited.
i would guess all of the good reviews may have been posted by the owners.

0
★☆☆☆☆

stay away from these guys. you will be ripped off. i was. i have heard this from many landrover owners....unsolicited.
i would guess all of the good reviews may have been posted by the owners.

Cons: fast talking rip off artist

.

I've read a few negative reviews here and I'm surprised, because Francis is a very honest man. He's always told me what I needed to hear, even when I didn't want to hear it. And he's always gone out of his way to provide me with exceptional service. If he diagnosed something wrong, he'd be the first to make it right.

Once, my ABS brake pump went bad on me and Francis recommended a new one. They cost about $2,300 new and I told him I couldn't do it and that I would need to look for a used part. He still recommended against it, but then gave me the numbers of several salvage dealers and I made a few calls. One of the dealers near Los Angeles had what I needed and gave me a price of $550 for a used pump with new nitrogen ball. I called Francis and told him about it. He said, "That's too much. You can get it lower than that." I said that's about as low as they'll go and he said, let me work on it. Later that afternoon, he called me and told me he had found a pump with a new nitrogen ball for about $300. He only charged me $100 for labor, so I got the whole thing done for $400. That was over a year ago and the brakes in my Range Rover are excellent.

PDX Rovers has also replaced my head gaskets, because I was leaking oil and water. They replaced them with higher quality, aftermarket gaskets, replaced my spark plug wires, tuned me up, changed the oil and, while they were in there, Francis noted that the water pump was leaking as well and replaced it for no extra labor charge.

Time and time again, Francis and his son Teri have worked with me to keep my Range Rover running smoothly, despite how many problems these vehicles inevitably come with. I had been having problem after problem with my hydraulic suspension system and finally had to be towed from Mt. Hood back into town. Teri suggested I put in a heavy duty, aftermarket spring system, which would cost me only about $200 more than repairing my hydraulic system. I couldn??t really afford it at the time, so he let me pay half upon completion and half when I could. Teri said, "I know you're good for it" and handed me my keys.

That's the kind of service that keeps me coming back to PDX Rovers.

5
★★★★★

I've read a few negative reviews here and I'm surprised, because Francis is a very honest man. He's always told me what I needed to hear, even when I didn't want to hear it. And he's always gone out of his way to provide me with exceptional service. If he diagnosed something wrong, he'd be the first to make it right.

Once, my ABS brake pump went bad on me and Francis recommended a new one. They cost about $2,300 new and I told him I couldn't do it and that I would need to look for a used part. He still recommended against it, but then gave me the numbers of several salvage dealers and I made a few calls. One of the dealers near Los Angeles had what I needed and gave me a price of $550 for a used pump with new nitrogen ball. I called Francis and told him about it. He said, "That's too much. You can get it lower than that." I said that's about as low as they'll go and he said, let me work on it. Later that afternoon, he called me and told me he had found a pump with a new nitrogen ball for about $300. He only charged me $100 for labor, so I got the whole thing done for $400. That was over a year ago and the brakes in my Range Rover are excellent.

PDX Rovers has also replaced my head gaskets, because I was leaking oil and water. They replaced them with higher quality, aftermarket gaskets, replaced my spark plug wires, tuned me up, changed the oil and, while they were in there, Francis noted that the water pump was leaking as well and replaced it for no extra labor charge.

Time and time again, Francis and his son Teri have worked with me to keep my Range Rover running smoothly, despite how many problems these vehicles inevitably come with. I had been having problem after problem with my hydraulic suspension system and finally had to be towed from Mt. Hood back into town. Teri suggested I put in a heavy duty, aftermarket spring system, which would cost me only about $200 more than repairing my hydraulic system. I couldn??t really afford it at the time, so he let me pay half upon completion and half when I could. Teri said, "I know you're good for it" and handed me my keys.

That's the kind of service that keeps me coming back to PDX Rovers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Francis has never let us down. He has always gone above and beyond to help us with our rovers. His staff is great, especially his son Teri. We have been with PDX Rovers for a decade now. Before that we were stuck with going to the overpriced dealer shop or going to a less knowledgeable shop. Francis is definitely the best and wont disappoint.

2
★★★★★

Francis has never let us down. He has always gone above and beyond to help us with our rovers. His staff is great, especially his son Teri. We have been with PDX Rovers for a decade now. Before that we were stuck with going to the overpriced dealer shop or going to a less knowledgeable shop. Francis is definitely the best and wont disappoint.

Pros: Friendly, Knowledgeable

Cons: Non

.

I am not at all impressed with PDX Rovers, and I'm convinced that all you who give them loving reviews are completely snowed by Francis, who is not an honest man.

Given the glowing online reviews I read (and foolishly ignoring the handful of angry ones as just a bad bit of luck), I took my '95 Range Rover Classic to PDX Rovers to take care of an electrical gremlin I had. Periodically (about one drive in three, sometimes more often), the engine would run very rough at stop signs, as if it were fouling spark plugs. Sometimes turning the headlights on would make the symptoms change, hinting strongly at an electrical problem.

Based on how many people claimed to trust Francis, I took my car there and told them to do what needed to be done to make the car right. My first frustration with them was that despite having the car for three days, they claimed not to be able to reproduce the problem. They charged me an hour of diagnosis time, and sent me on my way... and driving away from the shop, it was worse than ever. I took the truck back the next day.

I told them that I thought it was a corroded electrical lead and to please simply replace the positive and negative battery leads. They called me later and said they tested the leads and found them to be good, but that they found that my idle air controller was faulty, and insisted that I replace it with a genuine Land Rover part... $300 plus an hour labor. Hm. Ok, he's the expert with all the fans, so I believe him.

That didn't fix it. I took it back. Francis scratched his head and said his mechanic test drove the truck and couldn't find anything wrong (so why did they sell me a new IAC?), but that he'd run a full electrical diagnosis. Francis called me later, said he found for sure that the alternator was bad and was causing a misfire at low RPM. He told me that every single rebuilt alternator he installed had come back failed, so he insisted that anything other than a brand-new unit ($650 plus labor) was wasted money. Call me slow, but I bought his story one last time and he installed the new alternator.

The truck ran fine for two days (not unheard of, especially in warmer weather which it was then), then I had to leave on a business trip. Two weeks later, I came back to drive the truck... the old problem was back. I was furious. I called to talk to Francis... he was suddenly unavailable, and wouldn't return my calls.

Considering myself had, I took the truck to Land Rover Portland. I had a tip to ask for a specific tech who was a long-time RRC owner and specialist, and he was very helpful and didn't promise anything but offered to take a look. Short story: he called 3 hours after I dropped it off and said that the positive battery lead was corroded inside the terminators and that he replaced it and believed that everything would be good. Total cost: $200, mostly labor for taking apart the fuse box.

And yes, that was the final fix... the engine has run like a top since then, 10k miles ago. And yes, that was nearly the first thing I asked PDX Rovers to do, and they lied to me about having done it.

To add insult to injury, I noticed weeks later that PDX Rovers took off my high quality license plate frames and replaced them with their own ugly plastic frames advertising their own shop. Completely inexcusable.

If you are in Portland and need Rover work, go to Green Oval Motors. Other fine choices are The Jag Shop (not a Rover specialist but fair people and they do a decent job), or if you must, Land Rover Portland (they are honest, just too expensive). Ships Mechanical is also a very well-reputed shop, and the owner is very active in the local Rover community, but I don't have direct experience there, and I believe they have all the work they can handle, so you may wait quite a while for an appointment.

Just stay away from PDX Rovers unless you enjoy being lied to and spending money without results.

1
★☆☆☆☆

I am not at all impressed with PDX Rovers, and I'm convinced that all you who give them loving reviews are completely snowed by Francis, who is not an honest man.

Given the glowing online reviews I read (and foolishly ignoring the handful of angry ones as just a bad bit of luck), I took my '95 Range Rover Classic to PDX Rovers to take care of an electrical gremlin I had. Periodically (about one drive in three, sometimes more often), the engine would run very rough at stop signs, as if it were fouling spark plugs. Sometimes turning the headlights on would make the symptoms change, hinting strongly at an electrical problem.

Based on how many people claimed to trust Francis, I took my car there and told them to do what needed to be done to make the car right. My first frustration with them was that despite having the car for three days, they claimed not to be able to reproduce the problem. They charged me an hour of diagnosis time, and sent me on my way... and driving away from the shop, it was worse than ever. I took the truck back the next day.

I told them that I thought it was a corroded electrical lead and to please simply replace the positive and negative battery leads. They called me later and said they tested the leads and found them to be good, but that they found that my idle air controller was faulty, and insisted that I replace it with a genuine Land Rover part... $300 plus an hour labor. Hm. Ok, he's the expert with all the fans, so I believe him.

That didn't fix it. I took it back. Francis scratched his head and said his mechanic test drove the truck and couldn't find anything wrong (so why did they sell me a new IAC?), but that he'd run a full electrical diagnosis. Francis called me later, said he found for sure that the alternator was bad and was causing a misfire at low RPM. He told me that every single rebuilt alternator he installed had come back failed, so he insisted that anything other than a brand-new unit ($650 plus labor) was wasted money. Call me slow, but I bought his story one last time and he installed the new alternator.

The truck ran fine for two days (not unheard of, especially in warmer weather which it was then), then I had to leave on a business trip. Two weeks later, I came back to drive the truck... the old problem was back. I was furious. I called to talk to Francis... he was suddenly unavailable, and wouldn't return my calls.

Considering myself had, I took the truck to Land Rover Portland. I had a tip to ask for a specific tech who was a long-time RRC owner and specialist, and he was very helpful and didn't promise anything but offered to take a look. Short story: he called 3 hours after I dropped it off and said that the positive battery lead was corroded inside the terminators and that he replaced it and believed that everything would be good. Total cost: $200, mostly labor for taking apart the fuse box.

And yes, that was the final fix... the engine has run like a top since then, 10k miles ago. And yes, that was nearly the first thing I asked PDX Rovers to do, and they lied to me about having done it.

To add insult to injury, I noticed weeks later that PDX Rovers took off my high quality license plate frames and replaced them with their own ugly plastic frames advertising their own shop. Completely inexcusable.

If you are in Portland and need Rover work, go to Green Oval Motors. Other fine choices are The Jag Shop (not a Rover specialist but fair people and they do a decent job), or if you must, Land Rover Portland (they are honest, just too expensive). Ships Mechanical is also a very well-reputed shop, and the owner is very active in the local Rover community, but I don't have direct experience there, and I believe they have all the work they can handle, so you may wait quite a while for an appointment.

Just stay away from PDX Rovers unless you enjoy being lied to and spending money without results.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ??96 Disco a lot and also take it off-road once in a while and that means I need to take good care of truck; well, Francis does it for me. Him and his crew is honest, hard working people with great knowledge of cars and if you own a Rover, his shop is all you need. Trust me!

5
★★★★★

I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ??96 Disco a lot and also take it off-road once in a while and that means I need to take good care of truck; well, Francis does it for me. Him and his crew is honest, hard working people with great knowledge of cars and if you own a Rover, his shop is all you need. Trust me!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ??96 Disco a lot and also take it off-road once in a while and that means I need to take good care of truck; well, Francis does it for me. Him and his crew is honest, hard working people with great knowledge of cars and if you own a Rover, his shop is all you need. Trust me!

2
★★★★★

I have been a customer at PDX Rovers for a few years now and never had ANY problems with service. I drive my ??96 Disco a lot and also take it off-road once in a while and that means I need to take good care of truck; well, Francis does it for me. Him and his crew is honest, hard working people with great knowledge of cars and if you own a Rover, his shop is all you need. Trust me!

Pros: Great service

Cons: Nothing, really

.

On a recent "check engine" visit, which turned out to be a loose gas cap, and a fast oil change, it became clear again why I will trust ONLY PDX Rovers with my car. Francis, Terry and Stig are fair and honest and treat me like a sister, not an ATM machine. I can never say enough good about them! When your Land Rover needs servicing, see PDX Rovers...NO ONE else will care for you like them.

2
★★★★★

On a recent "check engine" visit, which turned out to be a loose gas cap, and a fast oil change, it became clear again why I will trust ONLY PDX Rovers with my car. Francis, Terry and Stig are fair and honest and treat me like a sister, not an ATM machine. I can never say enough good about them! When your Land Rover needs servicing, see PDX Rovers...NO ONE else will care for you like them.

Pros: Honesty. Integrity. Quality and Fast Service

Cons: I'm never there long enough for a coffee!

.

Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.

My wife took our Discovery II to PDX Rovers (an hour and a half from our home) for a major scheduled service in December. We had 75k on the clock and, other than plenty of brake jobs, we'd been pretty lucky with it. The crew at PDX Rovers took care of the service the day of our appointment and sent us on our way.

The next week we had some issues with codes indicating misfires on two cylinders. This was not a problem we had previously encountered. I switched plugs (from the irridiums they installed to NGK coppers) and the wires and we were back on the road without issue.

Yesterday, I went to change the oil for the first time since the service at PDX Rovers. I drained the pan and then tried to loosen the filter. I had no luck. So I tried a filter wrench (cap style and band style), still no luck. Through these attempts I had applied enough torque that it badly damaged the filter. At this point I was committed to finishing the job as I couldn't trust the filter to hold oil enough to drive it to a shop. I bought a plier style filter wrench and tried again... the filter was torqued on so tight that it actually broke the wrench. After about 4 hours of fiddling I had the filter off (in a dozen pieces).

Today I took the hour and a half drive to Portland to visit Francis at his shop. I brought the pieces of the filter with me in a bag to show him the level of difficulty I had removing it. I wanted to ask if he would be willing to reimburse me for the cost of the wrench I needed to remove the filter and that had subsequently broke. When he walked in the door, before I could say a word, he told me he wasn't giving me anything. He said his son (the receptionist) had called him and told him what I wanted and that there was no way. I tried to explain my story several times (calmly with plenty of sirs and pleases) and was told several times that he'd never seen anything like this "idiocy," wasn't going to give me anything, and couldn't believe that I would ask him for anything. All this while his receptionist stood by and recorded our conversation on his i-phone. Then Francis asked me to leave, which I did (still calmly).

This is my experience with PDX Rovers and Francis. Take from it what you like.

1
★☆☆☆☆

Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.

My wife took our Discovery II to PDX Rovers (an hour and a half from our home) for a major scheduled service in December. We had 75k on the clock and, other than plenty of brake jobs, we'd been pretty lucky with it. The crew at PDX Rovers took care of the service the day of our appointment and sent us on our way.

The next week we had some issues with codes indicating misfires on two cylinders. This was not a problem we had previously encountered. I switched plugs (from the irridiums they installed to NGK coppers) and the wires and we were back on the road without issue.

Yesterday, I went to change the oil for the first time since the service at PDX Rovers. I drained the pan and then tried to loosen the filter. I had no luck. So I tried a filter wrench (cap style and band style), still no luck. Through these attempts I had applied enough torque that it badly damaged the filter. At this point I was committed to finishing the job as I couldn't trust the filter to hold oil enough to drive it to a shop. I bought a plier style filter wrench and tried again... the filter was torqued on so tight that it actually broke the wrench. After about 4 hours of fiddling I had the filter off (in a dozen pieces).

Today I took the hour and a half drive to Portland to visit Francis at his shop. I brought the pieces of the filter with me in a bag to show him the level of difficulty I had removing it. I wanted to ask if he would be willing to reimburse me for the cost of the wrench I needed to remove the filter and that had subsequently broke. When he walked in the door, before I could say a word, he told me he wasn't giving me anything. He said his son (the receptionist) had called him and told him what I wanted and that there was no way. I tried to explain my story several times (calmly with plenty of sirs and pleases) and was told several times that he'd never seen anything like this "idiocy," wasn't going to give me anything, and couldn't believe that I would ask him for anything. All this while his receptionist stood by and recorded our conversation on his i-phone. Then Francis asked me to leave, which I did (still calmly).

This is my experience with PDX Rovers and Francis. Take from it what you like.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.

My wife took our Discovery II to PDX Rovers (an hour and a half from our home) for a major scheduled service in December. We had 75k on the clock and, other than plenty of brake jobs, we'd been pretty lucky with it. The crew at PDX Rovers took care of the service the day of our appointment and sent us on our way.

The next week we had some issues with codes indicating misfires on two cylinders. This was not a problem we had previously encountered. I switched plugs (from the irridiums they installed to NGKs) and the wires and we were back on the road without issue.

Yesterday, I went to change the oil for the first time since the service at PDX Rovers. I drained the pan and then tried to loosen the filter. I had no luck. So I tried a filter wrench (cap style and band style), still no luck. Through these attempts I had applied enough torque that it badly damaged the filter. At this point I was committed to finishing the job as I couldn't trust the filter to hold oil enough to drive it to a shop. I bought a plier style filter wrench and tried again... the filter was torqued on so tight that it actually broke the wrench. After about 4 hours of fiddling I had the filter off (in a dozen pieces).

Today I took the hour and a half drive to Portland to visit Francis at his shop. I brought the pieces of the filter with me in a bag to show him the level of difficulty I had removing it. I wanted to ask if he would be willing to reimburse me for the cost of the wrench I needed to remove the filter and that had subsequently broke. When he walked in the door, before I could say a word, he told me he wasn't giving me anything. He said his son (the receptionist) had called him and told him what I wanted and that there was no way. I tried to explain my story several times (calmly with plenty of sirs and pleases) and was told several times that he'd never seen anything like this "idiocy," wasn't going to give me anything, and couldn't believe that I would ask him for anything. All this while his receptionist stood by and recorded our conversation on his i-phone. Then Francis asked me to leave, which I did (still calmly).

This is my experience with PDX Rovers and Francis. Take from it what you like.

-Peter

0
★☆☆☆☆

Maybe my recent professional service experience can help someone else make an informed decision as to where to take their Land Rover in the NW.

My wife took our Discovery II to PDX Rovers (an hour and a half from our home) for a major scheduled service in December. We had 75k on the clock and, other than plenty of brake jobs, we'd been pretty lucky with it. The crew at PDX Rovers took care of the service the day of our appointment and sent us on our way.

The next week we had some issues with codes indicating misfires on two cylinders. This was not a problem we had previously encountered. I switched plugs (from the irridiums they installed to NGKs) and the wires and we were back on the road without issue.

Yesterday, I went to change the oil for the first time since the service at PDX Rovers. I drained the pan and then tried to loosen the filter. I had no luck. So I tried a filter wrench (cap style and band style), still no luck. Through these attempts I had applied enough torque that it badly damaged the filter. At this point I was committed to finishing the job as I couldn't trust the filter to hold oil enough to drive it to a shop. I bought a plier style filter wrench and tried again... the filter was torqued on so tight that it actually broke the wrench. After about 4 hours of fiddling I had the filter off (in a dozen pieces).

Today I took the hour and a half drive to Portland to visit Francis at his shop. I brought the pieces of the filter with me in a bag to show him the level of difficulty I had removing it. I wanted to ask if he would be willing to reimburse me for the cost of the wrench I needed to remove the filter and that had subsequently broke. When he walked in the door, before I could say a word, he told me he wasn't giving me anything. He said his son (the receptionist) had called him and told him what I wanted and that there was no way. I tried to explain my story several times (calmly with plenty of sirs and pleases) and was told several times that he'd never seen anything like this "idiocy," wasn't going to give me anything, and couldn't believe that I would ask him for anything. All this while his receptionist stood by and recorded our conversation on his i-phone. Then Francis asked me to leave, which I did (still calmly).

This is my experience with PDX Rovers and Francis. Take from it what you like.

-Peter

Pros: -

Cons: please read...

.

This shop is to be recommended to all Land Rover owners in the area! Francis Watson, along with his son Terry are to be recommended for their willingness to go out of their way to help out stranded customers!

On our last visit, we requested a brake job to be done. When they were finished and testing the vehicle, the mechanics heard another sound coming from the car. On close inspection they found that our front drive-line was close to breaking! They recommended we not drive the vehicle any further. However, we live 70 miles away, and it was 5pm, and the shop did not have a driveline on hand.

This is when Francis and Terry shined. Instead of turning us away and leaving us stranded, they ordered the recently installed, new, front drive-line off of the shop's project vehicle to be removed and installed on our vehicle so we could return home that evening.

This customer service goes above and beyond. Thank you for your professionalism! I will recommend you to everyone I know!

5
★★★★★

This shop is to be recommended to all Land Rover owners in the area! Francis Watson, along with his son Terry are to be recommended for their willingness to go out of their way to help out stranded customers!

On our last visit, we requested a brake job to be done. When they were finished and testing the vehicle, the mechanics heard another sound coming from the car. On close inspection they found that our front drive-line was close to breaking! They recommended we not drive the vehicle any further. However, we live 70 miles away, and it was 5pm, and the shop did not have a driveline on hand.

This is when Francis and Terry shined. Instead of turning us away and leaving us stranded, they ordered the recently installed, new, front drive-line off of the shop's project vehicle to be removed and installed on our vehicle so we could return home that evening.

This customer service goes above and beyond. Thank you for your professionalism! I will recommend you to everyone I know!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This shop is to be recommended to all Land Rover owners in the area! Francis Watson, along with his son Terry are to be recommended for their willingness to go out of their way to help out stranded customers!

On our last visit, we requested a brake job to be done. When they were finished and testing the vehicle, the mechanics heard another sound coming from the car. On close inspection they found that our front drive-line was close to breaking! They recommended we not drive the vehicle any further. However, we live 70 miles away, and it was 5pm, and the shop did not have a driveline on hand.

This is when Francis and Terry shined. Instead of turning us away and leaving us stranded, they ordered the recently installed, new, front drive-line off of the shop's project vehicle to be removed and installed on our vehicle so we could return home that evening.

This customer service goes above and beyond. Thank you for your professionalism! I will recommend you to everyone I know!

2
★★★★★

This shop is to be recommended to all Land Rover owners in the area! Francis Watson, along with his son Terry are to be recommended for their willingness to go out of their way to help out stranded customers!

On our last visit, we requested a brake job to be done. When they were finished and testing the vehicle, the mechanics heard another sound coming from the car. On close inspection they found that our front drive-line was close to breaking! They recommended we not drive the vehicle any further. However, we live 70 miles away, and it was 5pm, and the shop did not have a driveline on hand.

This is when Francis and Terry shined. Instead of turning us away and leaving us stranded, they ordered the recently installed, new, front drive-line off of the shop's project vehicle to be removed and installed on our vehicle so we could return home that evening.

This customer service goes above and beyond. Thank you for your professionalism! I will recommend you to everyone I know!

Pros: Excellent Customer Service

Cons: NONE

.

Land Rovers are temperamental creatures.

Treat them wrong, or take them to the wrong place, and like one of my teenagers, they often "act out".

Having had WAY too many bad experiences with Land Rover of Portland, we had nearly given up on our Freelander, having already replaced an engine at less than 30,000 miles, and seemingly everything else you can put in an engine, not too long after that, I needed to find another way, or move on to another vehicle entirely.

The rest of Portland had obviously found its alternative to the Dealership, and at the recommendation of friends, I was soon to join the club!

But where to go? There are not many options as far as Land Rovers go, most mechanics will scratch their heads at any Land Rover problem, or worse, try to "fix" it ignorantly.

So I was recommended to try PDX Rovers out.

People are what make or break an organization, the Dealership never figured that out, and from the moment I walked into this family business's doors, I knew I had found
what I had been searching for all this time.

I was greeted with genuine kindness only true old fashioned family values can instill, Francis, the owner and father of the business, started small here in Portland, and through integrity, strong personality, incomparable technical knowledge, and a very loving family helping him run the business (his inspiring co-managing son Terry, lovely baby daughters, and even his brothe rPeter can be seen on a normal day inside the shop, taking beautiful care of their customers.

PDX Rovers has grown to become THE exclusive LAND ROVER Service facility in the state of Oregon.

You can tell this by the sheer volume of Land Rovers parked in and around there shop on any given day, Recession or not, on my last visit, no less than 70 Land Rovers must have been in for service. Not that Rovers are breaking that often, but because OBVIOUSLY the entirety of Portland has found its alternative to the Dealership.

I've heard of others following in PDX Rovers footsteps, specialists in boast only, but nothing can compare to the value, honesty, and warm feeling you get visiting this wonderful family.

They've saved my family's butts (and budget) more times than I can count now, once even from the side of the Freeway with a fresh bottle of coolant and a three Rovers full of techs and family. Needless to say, we brought THEM a fresh bottle of wine on our next visit!

Francis, Terry, and PDX Rovers staff, bless your hearts, and thank you all from the bottom of my heart. I would not be a Land Rover owner still if it was not for you, and I wouldn't have the good friends I have in your family, if I hadn't walked into your open doors.

Karma goes both ways, and I will do anything I can to help any of you, should the opportunity present itself.

Once again, Portland couldn't count itself more blessed to have you taking care of so many, keeping us Rover owners on our lifelong Safari, on and off the road.

See you guys at our next oil change!

Your friend and loyal customer,

-Dereck Schmit-

5
★★★★★

Land Rovers are temperamental creatures.

Treat them wrong, or take them to the wrong place, and like one of my teenagers, they often "act out".

Having had WAY too many bad experiences with Land Rover of Portland, we had nearly given up on our Freelander, having already replaced an engine at less than 30,000 miles, and seemingly everything else you can put in an engine, not too long after that, I needed to find another way, or move on to another vehicle entirely.

The rest of Portland had obviously found its alternative to the Dealership, and at the recommendation of friends, I was soon to join the club!

But where to go? There are not many options as far as Land Rovers go, most mechanics will scratch their heads at any Land Rover problem, or worse, try to "fix" it ignorantly.

So I was recommended to try PDX Rovers out.

People are what make or break an organization, the Dealership never figured that out, and from the moment I walked into this family business's doors, I knew I had found
what I had been searching for all this time.

I was greeted with genuine kindness only true old fashioned family values can instill, Francis, the owner and father of the business, started small here in Portland, and through integrity, strong personality, incomparable technical knowledge, and a very loving family helping him run the business (his inspiring co-managing son Terry, lovely baby daughters, and even his brothe rPeter can be seen on a normal day inside the shop, taking beautiful care of their customers.

PDX Rovers has grown to become THE exclusive LAND ROVER Service facility in the state of Oregon.

You can tell this by the sheer volume of Land Rovers parked in and around there shop on any given day, Recession or not, on my last visit, no less than 70 Land Rovers must have been in for service. Not that Rovers are breaking that often, but because OBVIOUSLY the entirety of Portland has found its alternative to the Dealership.

I've heard of others following in PDX Rovers footsteps, specialists in boast only, but nothing can compare to the value, honesty, and warm feeling you get visiting this wonderful family.

They've saved my family's butts (and budget) more times than I can count now, once even from the side of the Freeway with a fresh bottle of coolant and a three Rovers full of techs and family. Needless to say, we brought THEM a fresh bottle of wine on our next visit!

Francis, Terry, and PDX Rovers staff, bless your hearts, and thank you all from the bottom of my heart. I would not be a Land Rover owner still if it was not for you, and I wouldn't have the good friends I have in your family, if I hadn't walked into your open doors.

Karma goes both ways, and I will do anything I can to help any of you, should the opportunity present itself.

Once again, Portland couldn't count itself more blessed to have you taking care of so many, keeping us Rover owners on our lifelong Safari, on and off the road.

See you guys at our next oil change!

Your friend and loyal customer,

-Dereck Schmit-

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from PDX British

Portland & Oregon's most trusted independent Land Rover care facility - with over 40% of our new customers coming to us via referrals. We aim at making your service visit a pleasant & informative dialogue!

More about PDX British

Professional independent Land Rover care, including warranty and insurance work.

Editorial from

Since 1991, independent Land Rover shop uses factory diagnostic computers and provides services for brakes, mufflers, transmissions and scheduled maintenance.

 

Wait, you're the expert.

If you've been to or used PDX British, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review