The Home Depot

★☆☆☆☆
Licensed and insured independent contractors in partnership with The Home Depot provide customers with installation services for many home improvement jobs.
  • 10120 SE Washington St

    Portland, OR 97216

    Map & Directions
  • 503-261-8543

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I've been to this home depot many times unfortunately because it is near me but every time i go there the customer service is deplorable. Most of the time i can't find someone to help me and the few times i have been able to get someone i find out that i know more than them. I've even been told to try and come back the next day when so and so will be there and might be able to answer a basic roofing question which anyone working in the roofing section should have some grasp of. Unfortunately lowes is much further for me but for the time and frustrations spend here it is probably worth the drive.

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★☆☆☆☆

I've been to this home depot many times unfortunately because it is near me but every time i go there the customer service is deplorable. Most of the time i can't find someone to help me and the few times i have been able to get someone i find out that i know more than them. I've even been told to try and come back the next day when so and so will be there and might be able to answer a basic roofing question which anyone working in the roofing section should have some grasp of. Unfortunately lowes is much further for me but for the time and frustrations spend here it is probably worth the drive.

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I am so upset with Home Depot on how they handled my order. The bed that I ordered for my son came in a box that looked like it was crushed under a truck. It had big holes and tears in the box. You could see big scratches on the bed through these holes. The tape on the box was coming off like it had been repackaged. Once I opened the box the contents inside was a complete mess. The parts were not even wrapped or secured. There was dust everywhere and I found more scratches and dents on the bed. I called to return the bed and they told me I had to order and pay for another one then return the damaged bed. Talked to customer service supervisor and was no help. Just told me that was their policy. I think that policy stinks. It took two weeks to get the bed. It's going to take weeks to return the bed and get a refund. Then it's going to take another couple weeks to get a new bed. Who knows, I'll probably end up getting the exact same bed that I returned. I will not be reordering from Home Depot. I can't believe they would try to resell something that was damaged. My son loves cars and he is absolutely crushed he doesn't have his car bed. \r\n

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★☆☆☆☆

I am so upset with Home Depot on how they handled my order. The bed that I ordered for my son came in a box that looked like it was crushed under a truck. It had big holes and tears in the box. You could see big scratches on the bed through these holes. The tape on the box was coming off like it had been repackaged. Once I opened the box the contents inside was a complete mess. The parts were not even wrapped or secured. There was dust everywhere and I found more scratches and dents on the bed. I called to return the bed and they told me I had to order and pay for another one then return the damaged bed. Talked to customer service supervisor and was no help. Just told me that was their policy. I think that policy stinks. It took two weeks to get the bed. It's going to take weeks to return the bed and get a refund. Then it's going to take another couple weeks to get a new bed. Who knows, I'll probably end up getting the exact same bed that I returned. I will not be reordering from Home Depot. I can't believe they would try to resell something that was damaged. My son loves cars and he is absolutely crushed he doesn't have his car bed. \r\n

Cons: Poor customer service, poor delivery of items, poor return policy

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In Short
This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to professional builders. Browse aisles…

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