Glass Doctor

★★★★☆
35.8533 -78.6966
Map and Directions to Glass Doctor

877-791-8846

PO Box 52216

Raleigh, NC

27612

Get Directions

About Glass Doctor

Details

Home & Garden

Home & Garden
More choices in Raleigh:
Resultset_next

Blind & Decorating Ctr

3658 Capital Blvd Raleigh, NC

Resultset_next

THD: Installed Roofing, Siding, and Windows

4901 CAPITAL BLVD Raleigh, NC

3.5238 21
Hi! Sign in to let us know how Glass Doctor was?
Write a Review
Reviews 1 - 21 of 21.
.

The inside tempered pane of my triple pane front door glass insert broke. This required removal, ordering a new pane and replacement of the broken pane, re-assembly of the triple pane unit and reinstallation. GlassDoctor was prompt, the estimate was fair, and the service was good. We are pleased with the repair.

4
★★★★☆

The inside tempered pane of my triple pane front door glass insert broke. This required removal, ordering a new pane and replacement of the broken pane, re-assembly of the triple pane unit and reinstallation. GlassDoctor was prompt, the estimate was fair, and the service was good. We are pleased with the repair.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Glass Doctor has the best overall customer service that I have ever come in contact with. The office staff goes beyond there call of duty. It all starts with the 1st phone call when you hear a nice sounding voice on the other end of the phone that is willing an anxious to help no matter what kind of problem you may have. I have had Glass Doctor to come out to my home and to replace some screens. I was so impressed with the technician and how his people skills were and that I recommended my neighbor to them. At this point, I highly commend and praise the entire Glass Doctor team for there speed, accuracy, and a great job well done.

5
★★★★★

Glass Doctor has the best overall customer service that I have ever come in contact with. The office staff goes beyond there call of duty. It all starts with the 1st phone call when you hear a nice sounding voice on the other end of the phone that is willing an anxious to help no matter what kind of problem you may have. I have had Glass Doctor to come out to my home and to replace some screens. I was so impressed with the technician and how his people skills were and that I recommended my neighbor to them. At this point, I highly commend and praise the entire Glass Doctor team for there speed, accuracy, and a great job well done.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had my windshield replaced by Glass Doctor about a month ago and the customer service person who took my order was wonderful! She was very informative and professional.The scheduling department called me within an hour of placing my order and they arrived on time as promised by the scheduler. The work quality was also great and the technician was wonderful. Seemed to care about the quality of work he was performing. 1 hour later I had a new windshield and I must say I'm truly pleased with the entire establishment. I have and will continue to recommend to my friends and family

5
★★★★★

I had my windshield replaced by Glass Doctor about a month ago and the customer service person who took my order was wonderful! She was very informative and professional.The scheduling department called me within an hour of placing my order and they arrived on time as promised by the scheduler. The work quality was also great and the technician was wonderful. Seemed to care about the quality of work he was performing. 1 hour later I had a new windshield and I must say I'm truly pleased with the entire establishment. I have and will continue to recommend to my friends and family

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had Glass Doctor cut a piece of glass and polish the edges to replace a missing shelf in a china cabinet we bought at a closeout. The quoted price was fair, the completion time was within a week and when my wife went to pick up the shelf, the staff was courteous and very helpful. We readily recommend Glass Doctor to our friends.

5
★★★★★

We had Glass Doctor cut a piece of glass and polish the edges to replace a missing shelf in a china cabinet we bought at a closeout. The quoted price was fair, the completion time was within a week and when my wife went to pick up the shelf, the staff was courteous and very helpful. We readily recommend Glass Doctor to our friends.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I used Glass Doctor to have a windshield installed in my vehicle. The gentleman that did the work was fast, effiicient and friendly. He explained the warranty and it looks great! I have had no problems with leakage or anything. I also had several insulated windows installed. They came out and measured and within two weeks, the glass was installed. It looks great and I am so glad that I don't have foggy windows anymore! I am getting ready now to have some glass cut for my son's new bedroom furniture and desk.

5
★★★★★

I used Glass Doctor to have a windshield installed in my vehicle. The gentleman that did the work was fast, effiicient and friendly. He explained the warranty and it looks great! I have had no problems with leakage or anything. I also had several insulated windows installed. They came out and measured and within two weeks, the glass was installed. It looks great and I am so glad that I don't have foggy windows anymore! I am getting ready now to have some glass cut for my son's new bedroom furniture and desk.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have always used Glass Doctor and I will always use them. They have replaced and repaired numerous windshields in my vehicles over the years. They are very professional and treat the customer fair. Evan is really cute ladies.

5
★★★★★

I have always used Glass Doctor and I will always use them. They have replaced and repaired numerous windshields in my vehicles over the years. They are very professional and treat the customer fair. Evan is really cute ladies.

Was this review helpful to you?
Ratings_icons Ratings_icons

Latest reviews from Citysearch.

.

I woke up this morning to my car being vandalized outside the hotel I was staying at. I was in town for a few days from out of state. I called my insurance company and they referred me to a glass company that the use. I called them and I explained my situation and how I'm suppose to leave today to be at another meeting tomorrow. They were not understanding at all. Said that the soonest they could do the work would be tomorrow. I called a few more companies and they either couldn't do it or they were just rude. I called Glass Doctor and the girl I spoke to was great. They were very sympathetic with the entire situation. The price was reasonable compared to what all the other companies were quoting. They came out and replaced the glass with no problems. If I'm ever in need of any glass replacement I will call them first.

5
★★★★★

I woke up this morning to my car being vandalized outside the hotel I was staying at. I was in town for a few days from out of state. I called my insurance company and they referred me to a glass company that the use. I called them and I explained my situation and how I'm suppose to leave today to be at another meeting tomorrow. They were not understanding at all. Said that the soonest they could do the work would be tomorrow. I called a few more companies and they either couldn't do it or they were just rude. I called Glass Doctor and the girl I spoke to was great. They were very sympathetic with the entire situation. The price was reasonable compared to what all the other companies were quoting. They came out and replaced the glass with no problems. If I'm ever in need of any glass replacement I will call them first.

.

I borrowed my Dad's Cadillac STS for a week while my other vehicle was being worked on. He didn't bother to mention to me that the driver's side power window was working, and if you put it down you couldn't get it up. Of course I put it down, and when it wouldn't go up I tried to 'help it.' You know what happens next....kaboom. That's right. So in about a day, local Glass Doctor Manager Eric Bottomley had me a new window, power window mechanism and got it all working again at a fair price. Those guys really know their stuff. As far as I am concerned, I don't care if there is anyone else that does this kind of work. These guys will get my business.

4
★★★★☆

I borrowed my Dad's Cadillac STS for a week while my other vehicle was being worked on. He didn't bother to mention to me that the driver's side power window was working, and if you put it down you couldn't get it up. Of course I put it down, and when it wouldn't go up I tried to 'help it.' You know what happens next....kaboom. That's right. So in about a day, local Glass Doctor Manager Eric Bottomley had me a new window, power window mechanism and got it all working again at a fair price. Those guys really know their stuff. As far as I am concerned, I don't care if there is anyone else that does this kind of work. These guys will get my business.

.

My car was broken into, they even busted my windshield. I called around to several companies to get prices. When I called Glass Doctor, their prices seemed higher than the other companies. When I asked why they were higher they explained that they use original equipment glass, and also told me about their warranty. None of the other companies mentioned anything about original equipment or a warranty. I told the customer service girl that I would need to think about and call back. I again called the other companies and was not impressed. One in particular said that since my car was so old (1988) that they would not come out to me, I would have to go them and sit in their office for 2 hours (did I mention that my windshield was busted?). Not impressed at all, I called Glass Doctor back and scheduled my appointment. They came out and took care of my car. The rep I spoke to was great, and would use them again!

5
★★★★★

My car was broken into, they even busted my windshield. I called around to several companies to get prices. When I called Glass Doctor, their prices seemed higher than the other companies. When I asked why they were higher they explained that they use original equipment glass, and also told me about their warranty. None of the other companies mentioned anything about original equipment or a warranty. I told the customer service girl that I would need to think about and call back. I again called the other companies and was not impressed. One in particular said that since my car was so old (1988) that they would not come out to me, I would have to go them and sit in their office for 2 hours (did I mention that my windshield was busted?). Not impressed at all, I called Glass Doctor back and scheduled my appointment. They came out and took care of my car. The rep I spoke to was great, and would use them again!

.

I have used Glass Doctor on several occasions after getting good feedback from my neighbor about the customer services and job performances that she has received from Glass Doctor. They have been out to my home and replaced screens, patio door glass and the rollers, and most importantly, the took a plain mirror off my wall back to their shop and installed bevel strips on it and then re-installed the mirror. The look of the mirror with the bevel strips are simply amazing I could not believe the difference in the way it looks. I highly recommend this company to anyone that needs any type of glass repair/replacment. Kudo's go out to Glass Doctor Raleigh. \r
Thanks,\r
Sandra Hocutt\r

5
★★★★★

I have used Glass Doctor on several occasions after getting good feedback from my neighbor about the customer services and job performances that she has received from Glass Doctor. They have been out to my home and replaced screens, patio door glass and the rollers, and most importantly, the took a plain mirror off my wall back to their shop and installed bevel strips on it and then re-installed the mirror. The look of the mirror with the bevel strips are simply amazing I could not believe the difference in the way it looks. I highly recommend this company to anyone that needs any type of glass repair/replacment. Kudo's go out to Glass Doctor Raleigh. \r
Thanks,\r
Sandra Hocutt\r

.

I called for a windshield quote. They priced me over 300$ to do it on the same day for mobile service. Slightly less to bring my car to the shop. \r
\r
Then they said they had an opening for today, and if I could take it they would charge a little less for both quotes. \r
\r
I kept shopping...and found the same warranties/service/promises with a smaller company for $100 less. And they give free mobile servicing...I didn't have to think about 4 different quotes.\r
\r
All I'm saying is - shop around.....Just because you have a big name doesn't mean you can charge ridiculous prices.

1
★☆☆☆☆

I called for a windshield quote. They priced me over 300$ to do it on the same day for mobile service. Slightly less to bring my car to the shop. \r
\r
Then they said they had an opening for today, and if I could take it they would charge a little less for both quotes. \r
\r
I kept shopping...and found the same warranties/service/promises with a smaller company for $100 less. And they give free mobile servicing...I didn't have to think about 4 different quotes.\r
\r
All I'm saying is - shop around.....Just because you have a big name doesn't mean you can charge ridiculous prices.

.

I had my windshield replaced by Glass Doctor about a month ago and the customer service person who took my order was wonderful! She was very informative and professional.The scheduling department called me within an hour of placing my order and they arrived on time as promised by the scheduler. The work quality was also great and the technician was wonderful. Seemed to care about the quality of work he was performing. 1 hour later I had a new windshield and I must say I'm truly pleased with the entire establishment. I have and will continue to recommend to my friends and family\r
\r

5
★★★★★

I had my windshield replaced by Glass Doctor about a month ago and the customer service person who took my order was wonderful! She was very informative and professional.The scheduling department called me within an hour of placing my order and they arrived on time as promised by the scheduler. The work quality was also great and the technician was wonderful. Seemed to care about the quality of work he was performing. 1 hour later I had a new windshield and I must say I'm truly pleased with the entire establishment. I have and will continue to recommend to my friends and family\r
\r

.

Glass Doctor installed a windshield in my truck and a couple of windows in my house. They filed the insurance claim for my windshield and were very quick to install the windows in my house. They did a great job and I will continue to use them for my glass needs.

5
★★★★★

Glass Doctor installed a windshield in my truck and a couple of windows in my house. They filed the insurance claim for my windshield and were very quick to install the windows in my house. They did a great job and I will continue to use them for my glass needs.

.

I called Glass Dr and it must have been after hours (5:30 pm) and I was told by an automated voice that all lines were busy and to remain on the line. So I did. Then after a few minutes of listening to the jingle my call was just ended. I then tried later (8:00 pm) same thing. I then went to the website and put in a request to be contacted, and big shock I was not contacted.

If you want help with a broken window call Raleigh Glass & Marrow Co., Inc.- 6305 Lake Wheeler Road, Raleigh, N.C.- 919-779- 5880, ask for Gerald. The phone rang once and I had a person on the line. Gerald then got someone to come to my house in a couple of hours.

1
★☆☆☆☆

I called Glass Dr and it must have been after hours (5:30 pm) and I was told by an automated voice that all lines were busy and to remain on the line. So I did. Then after a few minutes of listening to the jingle my call was just ended. I then tried later (8:00 pm) same thing. I then went to the website and put in a request to be contacted, and big shock I was not contacted.

If you want help with a broken window call Raleigh Glass & Marrow Co., Inc.- 6305 Lake Wheeler Road, Raleigh, N.C.- 919-779- 5880, ask for Gerald. The phone rang once and I had a person on the line. Gerald then got someone to come to my house in a couple of hours.

Pros: Non, they never called me back

Cons: They never called me back

.

I called the day my window broke. Said someone would call that afternoon. Nobody did. I called the next day,The operator could not give me a ballpark estimate on the phone. Really? you work for a glass company taking phone calls all day about replacing glass and you can't even give me a ballpark? Man comes out to measure and give quote, told me it would take 5-7 days to order glass for a bedroom window. Then once the piece is in, they will call to make an install date. Meanwhile my bedroom is freezing. They come to your home to give a high estimate thinking once they're in your house you will agree. No thanks I shopped somewhere else for half the price.

1
★☆☆☆☆

I called the day my window broke. Said someone would call that afternoon. Nobody did. I called the next day,The operator could not give me a ballpark estimate on the phone. Really? you work for a glass company taking phone calls all day about replacing glass and you can't even give me a ballpark? Man comes out to measure and give quote, told me it would take 5-7 days to order glass for a bedroom window. Then once the piece is in, they will call to make an install date. Meanwhile my bedroom is freezing. They come to your home to give a high estimate thinking once they're in your house you will agree. No thanks I shopped somewhere else for half the price.

Pros: Nice Van

Cons: Time it takes to fix a window

.

It was the middle of the night during a storm a garbage can lid came crashing through my front room window. We did manage to board it up so as the rain would not get in. I then started to call around to find someone who could fix it right away. After a # of calls with no luck I got a hold of The Glass Doctor and to my disbelief they were there right away and got the job done before I had to go to work. I would recommend them to any one that needs a window fixed and doesn't have the time to wait on the other companies.

5
★★★★★

It was the middle of the night during a storm a garbage can lid came crashing through my front room window. We did manage to board it up so as the rain would not get in. I then started to call around to find someone who could fix it right away. After a # of calls with no luck I got a hold of The Glass Doctor and to my disbelief they were there right away and got the job done before I had to go to work. I would recommend them to any one that needs a window fixed and doesn't have the time to wait on the other companies.

Pros: 24 hour service

Cons: none that I could find

.

Called to have broken window replaced. The owner came out to measure for the new window. Installation day came, and installer informs me that the two different windows he has will not fit. Was told that they had to reorder and window would be in midweek. Informed installer I would not be taking anymore time off work, so installation would have to take place on the weekend. He said no problem, I will do it. Weekend came and installer is a no show. Did not call to say he was not coming, just did not show up. He finally came on Sunday to install and proceeded to whack the window with a hammer. Hello! A hammer and a window do not mix! He breaks the window. He then says he will order another window or He can cut out the broken pane and ""glue in another pane"". Well, why couldn't you do that to start with? Why charge me for an entire new window when you have the ability to just fix the broken pane? Owner calls and says I will give $30 off the price. $30! That's not what I make in an hour. What a rip off this company is. I will never call them again!

1
★☆☆☆☆

Called to have broken window replaced. The owner came out to measure for the new window. Installation day came, and installer informs me that the two different windows he has will not fit. Was told that they had to reorder and window would be in midweek. Informed installer I would not be taking anymore time off work, so installation would have to take place on the weekend. He said no problem, I will do it. Weekend came and installer is a no show. Did not call to say he was not coming, just did not show up. He finally came on Sunday to install and proceeded to whack the window with a hammer. Hello! A hammer and a window do not mix! He breaks the window. He then says he will order another window or He can cut out the broken pane and ""glue in another pane"". Well, why couldn't you do that to start with? Why charge me for an entire new window when you have the ability to just fix the broken pane? Owner calls and says I will give $30 off the price. $30! That's not what I make in an hour. What a rip off this company is. I will never call them again!

Pros: They can walk upright

Cons: Too many to mention

.

- POOR customer service: didn't call as was promised\r
\r
- POOR quality: shipped and installed the window section TWICE with incorrect grid spacing. I spent more money with this company with the expectation that they were going to install it quicker than others. BIG MISTAKE, it took Glass Doctor four (4) months to install a correct window section.\r
\r
- UNTRUSTWORTHY: the manager said that he was going to adjust the price for their mistakes and inconveniences ..... all just lip services.\r
\r
\r
STAY AWAY FROM THIS COMPANY.

1
★☆☆☆☆

- POOR customer service: didn't call as was promised\r
\r
- POOR quality: shipped and installed the window section TWICE with incorrect grid spacing. I spent more money with this company with the expectation that they were going to install it quicker than others. BIG MISTAKE, it took Glass Doctor four (4) months to install a correct window section.\r
\r
- UNTRUSTWORTHY: the manager said that he was going to adjust the price for their mistakes and inconveniences ..... all just lip services.\r
\r
\r
STAY AWAY FROM THIS COMPANY.

.

I took a wire garden cart into them to have glass put in the two trays and it turned out better than I had hoped for. It now serves my needs as a liquor cart in my home. I recommend them to my friends and as a Realtor I use them for my clients glass needs.

4
★★★★☆

I took a wire garden cart into them to have glass put in the two trays and it turned out better than I had hoped for. It now serves my needs as a liquor cart in my home. I recommend them to my friends and as a Realtor I use them for my clients glass needs.

.

slow lousy services, made mistakes in the measurements and delivery. never trust the appointment time, and you will not receive a call if they are late. I called to find out when they could arrive. I was told ""shortly"". that turned out to be five hours later. do yourself a favor and find someone else.

1
★☆☆☆☆

slow lousy services, made mistakes in the measurements and delivery. never trust the appointment time, and you will not receive a call if they are late. I called to find out when they could arrive. I was told ""shortly"". that turned out to be five hours later. do yourself a favor and find someone else.

Pros: quick price quote

Cons: slow order/delivery

.

This add led me to believe the services of this business would be 'fast' -- beyond the usual 'wait' because they said, ""specializing in emergency glass repair"". I had 1 broken regular window, and 2 broken panes of glass in a 6-pane regular door. After it was measured, it took 3 business days to get an estimate, and a full week has gone by with the glass 'on order' -- with no estimate of when it can be installed. Does it really take more than a week to 'order' 4 pieces of glass? I've yet to get in install date.

1
★☆☆☆☆

This add led me to believe the services of this business would be 'fast' -- beyond the usual 'wait' because they said, ""specializing in emergency glass repair"". I had 1 broken regular window, and 2 broken panes of glass in a 6-pane regular door. After it was measured, it took 3 business days to get an estimate, and a full week has gone by with the glass 'on order' -- with no estimate of when it can be installed. Does it really take more than a week to 'order' 4 pieces of glass? I've yet to get in install date.

Cons: , Slow

Similar Nearby

Similar Nearby

  1. 1
    The Maids
    3% ★★★☆☆ 4 reviews
    0.28 mi
  2. 2
    0.39 mi
  3. 3
    Sunsetter Awnings
    No reviews
    0.39 mi
  4. 4
    0.94 mi
  5. 5
    Printer's Alley
    2% ★★☆☆☆ 8 reviews
    0.98 mi