Glass Doctor

Called to have broken window replaced. The owner came out to measure for the new window. Installation day came, and installer informs me that the two different windows he has will not fit. Was told that they had to reorder and window would be in midweek. Informed installer I would not be taking anymore time off work, so installation would have to take place on the weekend. He said no problem, I will do it. Weekend came and installer is a no show. Did not call to say he was not coming, just did not show up. He finally came on Sunday to install and proceeded to whack the window with a hammer. Hello! A hammer and a window do not mix! He breaks the window. He then says he will order another window or He can cut out the broken pane and "glue in another pane". Well, why couldn't you do that to start with? Why charge me for an entire new window when you have the ability to just fix the broken pane? Owner calls and says I will give $30 off the price. $30! That's not what I make in an hour. What a rip off this company is. I will never call them again!

- POOR customer service: didn't call as was promised

- POOR quality: shipped and installed the window section TWICE with incorrect grid spacing. I spent more money with this company with the expectation that they were going to install it quicker than others. BIG MISTAKE, it took Glass Doctor four (4) months to install a correct window section.

- UNTRUSTWORTHY: the manager said that he was going to adjust the price for their mistakes and inconveniences ..... all just lip services.

STAY AWAY FROM THIS COMPANY.

I took a wire garden cart into them to have glass put in the two trays and it turned out better than I had hoped for. It now serves my needs as a liquor cart in my home. I recommend them to my friends and as a Realtor I use them for my clients glass needs.

slow lousy services, made mistakes in the measurements and delivery. never trust the appointment time, and you will not receive a call if they are late. I called to find out when they could arrive. I was told "shortly". that turned out to be five hours later. do yourself a favor and find someone else.

This add led me to believe the services of this business would be 'fast' -- beyond the usual 'wait' because they said, "specializing in emergency glass repair". I had 1 broken regular window, and 2 broken panes of glass in a 6-pane regular door. After it was measured, it took 3 business days to get an estimate, and a full week has gone by with the glass 'on order' -- with no estimate of when it can be installed. Does it really take more than a week to 'order' 4 pieces of glass? I've yet to get in install date.

The young man that came out to service my curo cabinet was very nice and polite