I scheduled an extensive clean + carpet shampoo last week, because my place was super dirty and I wanted a really thorough job. My place is large so I was surprised when the women who came to clean were done in 2.5 hrs. Turns out the job was not quite so thorough.
I would expect that even with the normal, non-"extensive" clean that surfaces like my bedside tables, coffee table, and televisions would be dusted and wiped down, but none of this was done. I also specifically asked that my kitchen cabinet doors be wiped down, and this was not done either. Since I chose the more expensive cleaning option, I'd hate to see the normal clean. I will say that what was cleaned was done very well.
The carpet shampoo was OK, not great, and when I pointed out a big stain that needed particular attention he said it would come out no problem, then told me when he left that he couldn't get it out. I took Resolve High Traffic spray to the stain this morning and it was gone in two minutes.
Though Little Helpers seems dependable and good, I'm surprised they were voted best cleaning service since my experience was that they do not go the extra mile to please the client.
Pros: Arrived on time, did the basics well
Cons: Overall clean was disappointing