Gateway Plumbing & Heating

★★★★☆
Providing heating and plumbing system installation, repair, and design services for homeowners, contractors, and architects & engineers
40.7239 -74.0054
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212-980-0909

58 Watts St

New York, NY

10013

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About Gateway Plumbing & Heating

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Home Construction & Remodeling

Home Construction & Remodeling
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4.1429 28
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Reviews 1 - 28 of 28.
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Great service and very knowledgeable technicians. They quoted my boiler replacement accurately, showed up on time, and did a great job getting everything out, recycling the old boiler, cleaning up the area and installing the new one. Will never use another plumber so long as these guys are in business. Definitely top-notch.

5
★★★★★

Great service and very knowledgeable technicians. They quoted my boiler replacement accurately, showed up on time, and did a great job getting everything out, recycling the old boiler, cleaning up the area and installing the new one. Will never use another plumber so long as these guys are in business. Definitely top-notch.

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.

I would recommend people to look elsewhere.

The work was shoddy and they completely overcharge. I'm not sure if it was the owner or a manager, but he completely misled me. He said that he would do certain repairs but instead cut some corners and did not do as stated. I would not trust this person.

1
★☆☆☆☆

I would recommend people to look elsewhere.

The work was shoddy and they completely overcharge. I'm not sure if it was the owner or a manager, but he completely misled me. He said that he would do certain repairs but instead cut some corners and did not do as stated. I would not trust this person.

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.

Do not use Gateway Plumbing - they will take advantage of you! Gateway Plumbing has this policy where they charge you 60 dollars for an estimate, plus 19 dollar travel fee, plus 125 dollar deposit on the future repairs all over the phone via credit card. If you don't like the estimate they give, you lose the deposit on future repairs. This is an absolutely unfair policy - what business charges you for an estimate and if you don't like it, still takes your money for services you did not receive. The only service I received was an estimate which at 60 bucks plus 19 for travel is higher than most plumbers. The plumber was in my home for less than ten minutes and most of the time was spent writing the estimate (took him less than a minute to look at the problem and come to a conclusion of what to do - he didn't even lift a tool). Gateway Plumbing did explain their policy to me before coming out but an unfair policy is still an unfair policy regardless of whether or not the buyer was informed. Gateway Plumbing is being operated by people who don't know what good customer service is. Again - don't use Gateway Plumbing!

1
★☆☆☆☆

Do not use Gateway Plumbing - they will take advantage of you! Gateway Plumbing has this policy where they charge you 60 dollars for an estimate, plus 19 dollar travel fee, plus 125 dollar deposit on the future repairs all over the phone via credit card. If you don't like the estimate they give, you lose the deposit on future repairs. This is an absolutely unfair policy - what business charges you for an estimate and if you don't like it, still takes your money for services you did not receive. The only service I received was an estimate which at 60 bucks plus 19 for travel is higher than most plumbers. The plumber was in my home for less than ten minutes and most of the time was spent writing the estimate (took him less than a minute to look at the problem and come to a conclusion of what to do - he didn't even lift a tool). Gateway Plumbing did explain their policy to me before coming out but an unfair policy is still an unfair policy regardless of whether or not the buyer was informed. Gateway Plumbing is being operated by people who don't know what good customer service is. Again - don't use Gateway Plumbing!

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.

plumber was very quick and repaired my leaked pipeline in just 30 minutes - in future, i'll definitely use them

5
★★★★★

plumber was very quick and repaired my leaked pipeline in just 30 minutes - in future, i'll definitely use them

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.

Best hot water heater repair. Plumber was very knowledgeable and very quick in repairing my heater. It was running again within no time.

4
★★★★☆

Best hot water heater repair. Plumber was very knowledgeable and very quick in repairing my heater. It was running again within no time.

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.

I used this company for a busted pipe. The pipe in the wall of my front bathroom burst in the middle of the night. I had water running all down stairs. I called this place and they came right out. They patched the job until the next day and came out and finished the job.

4
★★★★☆

I used this company for a busted pipe. The pipe in the wall of my front bathroom burst in the middle of the night. I had water running all down stairs. I called this place and they came right out. They patched the job until the next day and came out and finished the job.

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Latest reviews from Citysearch.

.

I have never written a Citysearch review. I had Dave come out to my Brooklyn home to give me an estimate on installing a new heating and AC system. No small job. He promised to get back to me with an estimate. That was March 11. A

6
★★★★★

I have never written a Citysearch review. I had Dave come out to my Brooklyn home to give me an estimate on installing a new heating and AC system. No small job. He promised to get back to me with an estimate. That was March 11. A

.

Professional and courteous from customer service to technician. Very reasonably priced. I would highly recommend this company for all of your plumbing and heating needs

6
★★★★★

Professional and courteous from customer service to technician. Very reasonably priced. I would highly recommend this company for all of your plumbing and heating needs

.

These guys are the best. Do any amount of research and you'll see they know what they're doing and what they're talking about. Quality job every time I used them, on time, and always professional and up front with me. Gateway is the best in the city, period. Don't pay less for a job you'll need fixed in a year's time.

5
★★★★★

These guys are the best. Do any amount of research and you'll see they know what they're doing and what they're talking about. Quality job every time I used them, on time, and always professional and up front with me. Gateway is the best in the city, period. Don't pay less for a job you'll need fixed in a year's time.

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I would recommend people to look elsewhere. The work was shoddy and they completely overcharge. They will say one thing and do another. Avoid at all costs.

1
★☆☆☆☆

I would recommend people to look elsewhere. The work was shoddy and they completely overcharge. They will say one thing and do another. Avoid at all costs.

.

I own a townhouse in Manhattan and have used various plumbing and heating services over the years.\r
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I tried several companies before Gateway. Most were fine but always lacking in some way or other.\r
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I started using Gateway a few years ago and they are far superior to every other company I have used.\r
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The receptionist is exceedingly polite and friendly.\r
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They arrive quickly and ON SCHEDULE.\r
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I've dealt with several different people at Gateway and ALL of them have been personable, intelligent, attentive, articulate and a pleasure to work with. They have always quickly figured out exactly what needs to be done. \r
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I would give them six stars if I could.

5
★★★★★

I own a townhouse in Manhattan and have used various plumbing and heating services over the years.\r
\r
I tried several companies before Gateway. Most were fine but always lacking in some way or other.\r
\r
I started using Gateway a few years ago and they are far superior to every other company I have used.\r
\r
The receptionist is exceedingly polite and friendly.\r
\r
They arrive quickly and ON SCHEDULE.\r
\r
I've dealt with several different people at Gateway and ALL of them have been personable, intelligent, attentive, articulate and a pleasure to work with. They have always quickly figured out exactly what needs to be done. \r
\r
I would give them six stars if I could.

.

I've used several different heating service companies over the years for recurring problems with the boiler/heating system in my home in Manhattan. The last time, a friend suggested that I call Gateway. I now have an annual service agreement with them, and have not had any problems with my boiler since. They are friendly, courteous, and come every fall to service my home's heating system before winter hits. I recently also had a plumbing problem, and they were there within an hour to fix it--at my preferred customer rate.

5
★★★★★

I've used several different heating service companies over the years for recurring problems with the boiler/heating system in my home in Manhattan. The last time, a friend suggested that I call Gateway. I now have an annual service agreement with them, and have not had any problems with my boiler since. They are friendly, courteous, and come every fall to service my home's heating system before winter hits. I recently also had a plumbing problem, and they were there within an hour to fix it--at my preferred customer rate.

.

Gateway is a great example of what any service company should strive to be. Besides providing the most professional, knowledgeable plumbing and heating service I have ever experienced, they post articles and videos on forums online that show people how to take better care of their homes and avoid breakdowns.

How many companies do you know that would willingly provide advice to potential future customers at the expense of possibly servicing them in the future? That's customer service!

5
★★★★★

Gateway is a great example of what any service company should strive to be. Besides providing the most professional, knowledgeable plumbing and heating service I have ever experienced, they post articles and videos on forums online that show people how to take better care of their homes and avoid breakdowns.

How many companies do you know that would willingly provide advice to potential future customers at the expense of possibly servicing them in the future? That's customer service!

.

know to do their jobs

5
★★★★★

know to do their jobs

.

Do not use Gateway Plumbing - they will take advantage of you! Gateway Plumbing has this policy where they charge you 60 dollars for an estimate, plus 19 dollar travel fee, plus 125 dollar deposit on the future repairs all over the phone via credit card. If you don't like the estimate they give, you lose the deposit on future repairs. This is an absolutely unfair policy - what business charges you for an estimate and if you don't like it, still takes your money for services you did not receive. The only service I received was an estimate which at 60 bucks plus 19 for travel is higher than most plumbers. The plumber was in my home for less than ten minutes and most of the time was spent writing the estimate (took him less than a minute to look at the problem and come to a conclusion of what to do - he didn't even lift a tool). Gateway Plumbing did explain their policy to me before coming out but an unfair policy is still an unfair policy regardless of whether or not the buyer was informed. Gateway Plumbing is being operated by people who don't know what good customer service is. Again - don't use Gateway Plumbing!

1
★☆☆☆☆

Do not use Gateway Plumbing - they will take advantage of you! Gateway Plumbing has this policy where they charge you 60 dollars for an estimate, plus 19 dollar travel fee, plus 125 dollar deposit on the future repairs all over the phone via credit card. If you don't like the estimate they give, you lose the deposit on future repairs. This is an absolutely unfair policy - what business charges you for an estimate and if you don't like it, still takes your money for services you did not receive. The only service I received was an estimate which at 60 bucks plus 19 for travel is higher than most plumbers. The plumber was in my home for less than ten minutes and most of the time was spent writing the estimate (took him less than a minute to look at the problem and come to a conclusion of what to do - he didn't even lift a tool). Gateway Plumbing did explain their policy to me before coming out but an unfair policy is still an unfair policy regardless of whether or not the buyer was informed. Gateway Plumbing is being operated by people who don't know what good customer service is. Again - don't use Gateway Plumbing!

.

Called Sunday evening about clogged kitchen sink and I was told someone would be at my apartment between 8:30-9:15am. At 8:45am plumber arrived, he took a look at the problem and gave me a fair price before he started the job. He took care of the problem quickly & efficiently. And on top of everything he was such a nice guy! I will always call these guys for any future problem! (If you can, request Jose, he was wonderful to work with!)

5
★★★★★

Called Sunday evening about clogged kitchen sink and I was told someone would be at my apartment between 8:30-9:15am. At 8:45am plumber arrived, he took a look at the problem and gave me a fair price before he started the job. He took care of the problem quickly & efficiently. And on top of everything he was such a nice guy! I will always call these guys for any future problem! (If you can, request Jose, he was wonderful to work with!)

Pros: Repaired problem, Fair price, prompt response, nice people!

.

I had a leaky water filter under the sink, and the first time around they said I needed to replace the whole thing, and not just the leaky tube. I didn't know better and paid for the labor and a new water filter. 8 months later, same water tube was leaking and called them again -- they changed the washer and then charged $200+ dollars. Whole thing took under 10 minutes, and even with an hourly rate or a fixed fee that's robbery. After the whole thing, felt like they scammed me twice over. Had trusted the other reviews (and reason why I paid the first time), but now not so sure.

1
★☆☆☆☆

I had a leaky water filter under the sink, and the first time around they said I needed to replace the whole thing, and not just the leaky tube. I didn't know better and paid for the labor and a new water filter. 8 months later, same water tube was leaking and called them again -- they changed the washer and then charged $200+ dollars. Whole thing took under 10 minutes, and even with an hourly rate or a fixed fee that's robbery. After the whole thing, felt like they scammed me twice over. Had trusted the other reviews (and reason why I paid the first time), but now not so sure.

Pros: Nice on the phone and timely

Cons: Totally overcharges and not upfront on cost

.

Doing a kitchen renovation and needed new branch lines, sink, dishwasher, garbage disposal, and gas stove hooked up.\r
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The Story - \r
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First off I will say that the woman who answered the phone was nice and cordial...no complaints. \r
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I live off of central park near Lincoln Center in a doorman high rise building. They told me that my building is considered commercial and not residential. HUH??? Also that my building probably requires me to use their plumber. That is not true. My building lets me use whoever I want if they have insurance. I find it very strange that they are located in Manhattan, but don't do Manhattan apartments. No other plumber in this city has ever given me that as a reasoning. So while they were nice I just thought it was weird.

3
★★★☆☆

Doing a kitchen renovation and needed new branch lines, sink, dishwasher, garbage disposal, and gas stove hooked up.\r
\r
The Story - \r
\r
First off I will say that the woman who answered the phone was nice and cordial...no complaints. \r
\r
I live off of central park near Lincoln Center in a doorman high rise building. They told me that my building is considered commercial and not residential. HUH??? Also that my building probably requires me to use their plumber. That is not true. My building lets me use whoever I want if they have insurance. I find it very strange that they are located in Manhattan, but don't do Manhattan apartments. No other plumber in this city has ever given me that as a reasoning. So while they were nice I just thought it was weird.

Pros: Nice on the phone

Cons: Don't do highrise buildings(which is most of manhattan!)

.

Sorry, Gateway Plumbing doesn't service all of Manhattan. I called to have my toilet fixed in Washington Heights and they said I was out of their service area. The person on the phone was very nice though.

3
★★★☆☆

Sorry, Gateway Plumbing doesn't service all of Manhattan. I called to have my toilet fixed in Washington Heights and they said I was out of their service area. The person on the phone was very nice though.

Pros: nice people on the phone

Cons: they don't service my area

.

Really good at handling emergencies! I've been carrying out all my ""spring cleaning"" chores a bit late and while cleaning the bathroom somehow broke the k nob on my bath faucet while the water was running. Fearing a flood, I called them and they came right over. Very helpful and understanding.

5
★★★★★

Really good at handling emergencies! I've been carrying out all my ""spring cleaning"" chores a bit late and while cleaning the bathroom somehow broke the k nob on my bath faucet while the water was running. Fearing a flood, I called them and they came right over. Very helpful and understanding.

.

My wife and I came acrosss Gateway plumbing through a friends reccomendation and we were very glad. They answered the call immmediately and gave us a terrific estimate for our budget and agreed to do doing the work immediately. They were necer intrusive in our home nor were they tardy in getting the job done and cleaning up as if they weren't there at all! There was never a time when our call wasn't answered to swiftly if not immediately. As an added bonus we needed new fixtures and John helped us find the best (and tasteful, fashionable desiegn) kind and stay within our budget. We won't hesitate to call Gateway again.

5
★★★★★

My wife and I came acrosss Gateway plumbing through a friends reccomendation and we were very glad. They answered the call immmediately and gave us a terrific estimate for our budget and agreed to do doing the work immediately. They were necer intrusive in our home nor were they tardy in getting the job done and cleaning up as if they weren't there at all! There was never a time when our call wasn't answered to swiftly if not immediately. As an added bonus we needed new fixtures and John helped us find the best (and tasteful, fashionable desiegn) kind and stay within our budget. We won't hesitate to call Gateway again.

.

We had a sewer pipe problem. John answered his phone, was helpful and quickly handled the job for a great price. He also was helpful in a general question on my boiler and was not just trying to charge me more for things we did not need.

5
★★★★★

We had a sewer pipe problem. John answered his phone, was helpful and quickly handled the job for a great price. He also was helpful in a general question on my boiler and was not just trying to charge me more for things we did not need.

Pros: Friendliness, knowledge, attentiveness

.

My Gateway experience has been consistently reliable, professional and affordable. As a landlord to an apartment in an old Brooklyn building, I found myself traveling and in a bind when my new tenants reported a broken pipe underneath the bathroom sink, on the first weekend they moved in! Gateway came through promptly and fixed the problem immediately and to my surprise, I didn't have to pay through the roof. Others in my building began to use them for their own problems and the President of our Co-Op board recognized Gateway as the most honest and reliable service in town and ended up hiring them as the official plumbing & Heating service. Most recently, they've installed a new washer and dryer in the building and all owners and tenants are thrilled. I highly recommend their services.

5
★★★★★

My Gateway experience has been consistently reliable, professional and affordable. As a landlord to an apartment in an old Brooklyn building, I found myself traveling and in a bind when my new tenants reported a broken pipe underneath the bathroom sink, on the first weekend they moved in! Gateway came through promptly and fixed the problem immediately and to my surprise, I didn't have to pay through the roof. Others in my building began to use them for their own problems and the President of our Co-Op board recognized Gateway as the most honest and reliable service in town and ended up hiring them as the official plumbing & Heating service. Most recently, they've installed a new washer and dryer in the building and all owners and tenants are thrilled. I highly recommend their services.

Pros: Thumbs up

.

John and his team are the best! They arrived and made my plumbing nightmares go away. I had a leak in my apartment and had to shut off my water. They came right away, found the problem and fixed it. I expected a big bill for the job, but I was surprised how reasonable it was. I usually don't feel comfortable having people in my home, but John and his team made me feel secure and calm. I feel the professionalism along with the speedy service, not to mention the great price, makes them one if not the BEST around.

5
★★★★★

John and his team are the best! They arrived and made my plumbing nightmares go away. I had a leak in my apartment and had to shut off my water. They came right away, found the problem and fixed it. I expected a big bill for the job, but I was surprised how reasonable it was. I usually don't feel comfortable having people in my home, but John and his team made me feel secure and calm. I feel the professionalism along with the speedy service, not to mention the great price, makes them one if not the BEST around.

Pros: Safe & secure with reasonble prices

.

Have to write and say that John and this team are the best in town. After a horrible evening spent waiting until 2 am for Roto Rooter to arrive, we found John's name on City Search. We live in a 100+ year old brownstone, and they were able to diagnose the problem right way (roots growing into our clay pipes) and fix the problem quickly and cheaply! Through out John gave us such personal attention and addressed every question, explained all that was happening, and made us feel very well taken care of. We haven't had a problem since. I recommend him to everyone I know and am grateful to City Search for bringing Gateway Plumbing into my life!

5
★★★★★

Have to write and say that John and this team are the best in town. After a horrible evening spent waiting until 2 am for Roto Rooter to arrive, we found John's name on City Search. We live in a 100+ year old brownstone, and they were able to diagnose the problem right way (roots growing into our clay pipes) and fix the problem quickly and cheaply! Through out John gave us such personal attention and addressed every question, explained all that was happening, and made us feel very well taken care of. We haven't had a problem since. I recommend him to everyone I know and am grateful to City Search for bringing Gateway Plumbing into my life!

Pros: Great service, great prices, tons of attention.

Cons: None that I can come up with

.

The folks at Gateway Plumbing are straight up the most trustworthy and hardworking plumbing outfit I've ever had the pleasure of working with. Simply put, they know their trade better than anyone else. As a result, Gateway instills a sense of confidence in their customers that they made the right decision.

5
★★★★★

The folks at Gateway Plumbing are straight up the most trustworthy and hardworking plumbing outfit I've ever had the pleasure of working with. Simply put, they know their trade better than anyone else. As a result, Gateway instills a sense of confidence in their customers that they made the right decision.

Pros: Trustworthy, excellent value

.

These guys are really great at what they do. They are like the ""Car Talk"" brothers of plumbing and heating. They are experienced, honest and follow through on what they say they'll do. Much more knowledgeable than most plumbing/heating companies in my experience as they keep up with the latest technology and techniques. They've served our condo building and me personally very well. You might be able to find a cheaper service, but its cheaper in the long run to get the job done right and they'll do just that. Highly recommended.

5
★★★★★

These guys are really great at what they do. They are like the ""Car Talk"" brothers of plumbing and heating. They are experienced, honest and follow through on what they say they'll do. Much more knowledgeable than most plumbing/heating companies in my experience as they keep up with the latest technology and techniques. They've served our condo building and me personally very well. You might be able to find a cheaper service, but its cheaper in the long run to get the job done right and they'll do just that. Highly recommended.

.

Two other plumbers came and couldn't fix my heater. The guys who came over fixed the problem and were finished in two hours. They had to change something. I haven't had any problems since. Of course I had to pay but it's worth it. I told my neighbors about them.

5
★★★★★

Two other plumbers came and couldn't fix my heater. The guys who came over fixed the problem and were finished in two hours. They had to change something. I haven't had any problems since. Of course I had to pay but it's worth it. I told my neighbors about them.

Pros: Fast response, no mess, good job

Message from Gateway Plumbing & Heating

Since 1976, Gateway Plumbing and Heating has been building a reputation as the go-to company that homeowners, contractors, architects, designers, and engineers in Manhattan and Brooklyn can rely on for dependable service, value, and the utmost professionalism and skill.



We specialize in:



-General residential and contractor services



-Commercial construction and mechanical work



-High-end renovation-work, according to your architect's plans or our own design



-Troubleshooting



-Hot/cold water cross connections



-Recurring heating problems



-Removing violations



Our mission is simply to perform at our best, for all of our customers, every day, whether they are looking for routine heating and plumbing repairs or installations at home or expansive, custom, or boutique installations and services.

Editorial from

Since 1976, installation and repairs for boilers, water heaters, kitchen and bath fixtures, and more. Spanish and Italian speakers available.

Key Points

  • Boilers/Heating
  • Kitchens/Bathrooms
  • Water Heaters

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