Chicago Urban Tails, L.L.C.

★★★★★
Provides daily dog walks, in-home cat care and a tracking system to monitor frequency of pet sitters' visits.
41.9013 -87.6828
Map and Directions to Chicago Urban Tails, L.L.C.

773-592-1235

PO Box 220053

Chicago, IL

60622

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About Chicago Urban Tails, L.L.C.

Hours
By appointment only

Pets & Animals

Pets & Animals
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Latest reviews from Citysearch.

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These guys are the best. I have always been skeptical of a service that comes into your home while you are away, but last week, I was home one day when my walker came by and she did such a great job with my dog! She even stayed longer than the 25 minutes that we agreed upon and my dog was so happy when she arrived. Not only my walker is great, but Urban Tails has wonderful customer service; they are always sincerly friendly (not the annoying pushy kind of service), flexible and show a complete adoration for my dog. Their service is top-notch!

5
★★★★★

These guys are the best. I have always been skeptical of a service that comes into your home while you are away, but last week, I was home one day when my walker came by and she did such a great job with my dog! She even stayed longer than the 25 minutes that we agreed upon and my dog was so happy when she arrived. Not only my walker is great, but Urban Tails has wonderful customer service; they are always sincerly friendly (not the annoying pushy kind of service), flexible and show a complete adoration for my dog. Their service is top-notch!

Pros: fantastic customer service, animals lovers, cheap!

Cons: nothing

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The folks at Chicago Urban Tails have been taking wonderful care of my dog Sasha since January and I could not be happier! Sasha's walker, Tori, took such great care of her and was so attentive to her little quirks. Sasha has been sick on and off for the past few months and Tori would call me at work or leave me notes at home depending on how bad she felt Sasha's condition may have been throughout the day. She even went so far as to clean up the unpleasant surprises in my apartment when Sasha was was really sick. No matter what, she always left me a friendly note to tell me how Sasha's walk went. It definitely made me feel a milion times better about having to leave her at home all day by herself.\r
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I'm moving now and hope that I can find a new dog walking service that is even half as good as Chicago Urban Tails.\r
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P.S. All that, and the prices are really very competitive with other dog walking services in the area. Seriously...these are the peple you want watching your pets.

5
★★★★★

The folks at Chicago Urban Tails have been taking wonderful care of my dog Sasha since January and I could not be happier! Sasha's walker, Tori, took such great care of her and was so attentive to her little quirks. Sasha has been sick on and off for the past few months and Tori would call me at work or leave me notes at home depending on how bad she felt Sasha's condition may have been throughout the day. She even went so far as to clean up the unpleasant surprises in my apartment when Sasha was was really sick. No matter what, she always left me a friendly note to tell me how Sasha's walk went. It definitely made me feel a milion times better about having to leave her at home all day by herself.\r
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I'm moving now and hope that I can find a new dog walking service that is even half as good as Chicago Urban Tails.\r
\r
P.S. All that, and the prices are really very competitive with other dog walking services in the area. Seriously...these are the peple you want watching your pets.

Pros: Highly personalized service, notes from your walker every day, competitive pricing, friendly!

Cons: None!

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The great people at Chicago Urban Tails have been walking Lucky and Willy (our pups) for several years and we could not be happier with their service! We trust them completely...our neighbors also have given us compliments on how well they treat our pups. The walkers are always on time and are so courteous and careful to follow our instructions. The price is the lowest we could find, but coupled with the best service available, we could not ask for more. Also, Mary, one of the managers who frequently answers the phone, is so kind and flexible- she has always tried to work us into the schedule when we have a last-minute emergency.\r
We are pleased to give them our highest recommendation!\r
-Carolyn and Jim Murphy, Lakeview

5
★★★★★

The great people at Chicago Urban Tails have been walking Lucky and Willy (our pups) for several years and we could not be happier with their service! We trust them completely...our neighbors also have given us compliments on how well they treat our pups. The walkers are always on time and are so courteous and careful to follow our instructions. The price is the lowest we could find, but coupled with the best service available, we could not ask for more. Also, Mary, one of the managers who frequently answers the phone, is so kind and flexible- she has always tried to work us into the schedule when we have a last-minute emergency.\r
We are pleased to give them our highest recommendation!\r
-Carolyn and Jim Murphy, Lakeview

Pros: Always on time, low prices, flexible scheduling, great attention to detail, very courteous

Cons: honestly, none

.

Tori and Chicago Urban Tails have been fantastic for our ""little"" dog Jackie. Tori always leaves great notes for us everyday, and also apprises us of anything she notices about Jackie that might be of concern. We are moving out of Chicago soon, and we can only hope to find another dog walking company who provides the same great and courteous service that Chicago Urban Tails does.

5
★★★★★

Tori and Chicago Urban Tails have been fantastic for our ""little"" dog Jackie. Tori always leaves great notes for us everyday, and also apprises us of anything she notices about Jackie that might be of concern. We are moving out of Chicago soon, and we can only hope to find another dog walking company who provides the same great and courteous service that Chicago Urban Tails does.

Pros: Service, Pricing, Quality

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We have been using Chicago Urban Tails for about a year now, and couldn't be happier. The walkers are dependable, go the extra mile to get to know your pets, and do a lot of things that pleasantly surprised me (like cleaning up a kennel and the surrounding vicinity from a sick puppy (and cleaning up the puppy) so you don't come home to a crusty mess; carrying a dog with recent back surgery up and down stairs). Our dogs love seeing the same people everyday for their playtime and outing. They have also been great to call on for an extra walk and dinner feeding when working late. I HIGHLY recommend using this service. They are trustworthy, reliable, responsive, and the dogs love them. What more could you want?

5
★★★★★

We have been using Chicago Urban Tails for about a year now, and couldn't be happier. The walkers are dependable, go the extra mile to get to know your pets, and do a lot of things that pleasantly surprised me (like cleaning up a kennel and the surrounding vicinity from a sick puppy (and cleaning up the puppy) so you don't come home to a crusty mess; carrying a dog with recent back surgery up and down stairs). Our dogs love seeing the same people everyday for their playtime and outing. They have also been great to call on for an extra walk and dinner feeding when working late. I HIGHLY recommend using this service. They are trustworthy, reliable, responsive, and the dogs love them. What more could you want?

.

I just got back from a 17 day trip to Italy and I have never come home to happier more content cats. Normally, I just have friends come over and check on my two cats while I am on vacation but since this was a longer trip I decided to try something else. I have never used a pet service but this experience has converted me. Usually, my cats are pretty unhappy when I get back from vacation but not this time. Not only were my cats super happy but my plants were watered, my mail was on the counter, and I had a note for everyday I was gone with how my cats were doing and the activity the service provided. It was fantastic. I would recommend Chicago Urban Tails to anyone.

5
★★★★★

I just got back from a 17 day trip to Italy and I have never come home to happier more content cats. Normally, I just have friends come over and check on my two cats while I am on vacation but since this was a longer trip I decided to try something else. I have never used a pet service but this experience has converted me. Usually, my cats are pretty unhappy when I get back from vacation but not this time. Not only were my cats super happy but my plants were watered, my mail was on the counter, and I had a note for everyday I was gone with how my cats were doing and the activity the service provided. It was fantastic. I would recommend Chicago Urban Tails to anyone.

Pros: Great service, dependable, and very easy to set up

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Normally I would never take the time out of my work day to write a review for company; however I feel that Urban Tails should be viewed as an example of how a pet-care service should be run. Without getting into the specifics of their business model, which was/is so carefully and precisely implemented, every aspect of the services rendered is beyond reproach.\r
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Their communication efforts are superb - they are extremely friendly with humans and dogs! And even leave a summary after each walk, which I find extremely nice.\r
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The staff is excellent! I (or rather my girlfriend and I) completely trust the entire staff with the safety of our beloved bulldog Sebastian and pug Chloe. Our dogs love their walkers and are always excited to see them! \r
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I really can't say enough about this company. I HIGHLY RECOMMEND THEM TO ANYONE who needs animal day care. If they can handle my mischievous adolescent bulldog Sebastian and his devious sister pug Chloe they can do anything!\r
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You guys are great!\r
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- Jon and Kaya

5
★★★★★

Normally I would never take the time out of my work day to write a review for company; however I feel that Urban Tails should be viewed as an example of how a pet-care service should be run. Without getting into the specifics of their business model, which was/is so carefully and precisely implemented, every aspect of the services rendered is beyond reproach.\r
\r
Their communication efforts are superb - they are extremely friendly with humans and dogs! And even leave a summary after each walk, which I find extremely nice.\r
\r
The staff is excellent! I (or rather my girlfriend and I) completely trust the entire staff with the safety of our beloved bulldog Sebastian and pug Chloe. Our dogs love their walkers and are always excited to see them! \r
\r
I really can't say enough about this company. I HIGHLY RECOMMEND THEM TO ANYONE who needs animal day care. If they can handle my mischievous adolescent bulldog Sebastian and his devious sister pug Chloe they can do anything!\r
\r
You guys are great!\r
\r
- Jon and Kaya

Pros: Communication, staff, value...everything.

Cons: I have never had a single issue in two years.

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From the managment to the walkers, these guys are the best! I have had my walker for about a year now and she is wonderful! She comes around the same time every day and she leaves the cutest notes for me to come home to! The staff are always so responsive and nice; you can definetly tell this a group of people following their true passion for animals! They are also the cheapest I have been able to find, so just another reason why I give them 2 THUMBS UP!

5
★★★★★

From the managment to the walkers, these guys are the best! I have had my walker for about a year now and she is wonderful! She comes around the same time every day and she leaves the cutest notes for me to come home to! The staff are always so responsive and nice; you can definetly tell this a group of people following their true passion for animals! They are also the cheapest I have been able to find, so just another reason why I give them 2 THUMBS UP!

Pros: Friendly, Accomdating, Great Prices

Cons: None!

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I have been a happy customer with Chicago Urban Tails since getting my cavalier, Nigel, over 3 years ago. But last week they went way above their usual standard in taking care of him. Our walker, Morgan, noticed that Nigel was wheezing and didn't seem to want to walk. She carried him down the 3 flights of stairs so he wouldn't exert himself and let the manager, Mary, know what was going on.\r
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Mary immediately got a hold of me at work to let me know what was going on. Needless to say, I was very worried since he had been fine that morning and even more concerned because neither my husband or I had access to a car and were at least 2 hours away from getting home. I asked Mary to take him to drop him at our local animal hospital because we were unsure if he could wait for us to get home. \r
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She was kind enough to do so and called us from the vet's with a report and even did a follow up call later in the evening to see how Nigel was doing.\r
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Fortunately, he turned out to be fine, thanks to Morgan and Mary's concern and follow through. It is comforting to know that when you can't be present, Urban Tails will be looking out for your beloved dog.

5
★★★★★

I have been a happy customer with Chicago Urban Tails since getting my cavalier, Nigel, over 3 years ago. But last week they went way above their usual standard in taking care of him. Our walker, Morgan, noticed that Nigel was wheezing and didn't seem to want to walk. She carried him down the 3 flights of stairs so he wouldn't exert himself and let the manager, Mary, know what was going on.\r
\r
Mary immediately got a hold of me at work to let me know what was going on. Needless to say, I was very worried since he had been fine that morning and even more concerned because neither my husband or I had access to a car and were at least 2 hours away from getting home. I asked Mary to take him to drop him at our local animal hospital because we were unsure if he could wait for us to get home. \r
\r
She was kind enough to do so and called us from the vet's with a report and even did a follow up call later in the evening to see how Nigel was doing.\r
\r
Fortunately, he turned out to be fine, thanks to Morgan and Mary's concern and follow through. It is comforting to know that when you can't be present, Urban Tails will be looking out for your beloved dog.

Pros: responsive and flexible

Cons: the nature of dog walking is there is turnover in the walkers

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Our pooch loved her walks with Will ... she seemed like a different dog on the days he'd come over and walk her--she had more energy, and it was clear that she felt great after getting some more exercise. Will definitely bonded with our dog, and he left a daily log of their adventures. When he had some extra time, he'd spend it with her, too, instead of just moving on ahead of schedule.\r
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On top of that, he was reliable, which is crucial when your dog needs to be walked and fed. That's sadly more than I can say about some other services in town. I highly recommend Chicago Urban Tails!

5
★★★★★

Our pooch loved her walks with Will ... she seemed like a different dog on the days he'd come over and walk her--she had more energy, and it was clear that she felt great after getting some more exercise. Will definitely bonded with our dog, and he left a daily log of their adventures. When he had some extra time, he'd spend it with her, too, instead of just moving on ahead of schedule.\r
\r
On top of that, he was reliable, which is crucial when your dog needs to be walked and fed. That's sadly more than I can say about some other services in town. I highly recommend Chicago Urban Tails!

Pros: Friendly, reliable, our dog loved them

.

Chicago Urban Tails by far exceeded all of my expectations when it comes to their walkers, their customer service and their organization. They always return my calls promptly; they are the friendliest business I have ever worked with and it is obvious they have a true passion for animals. I have tried 2 other companies in this city and Urban Tails by far is the best company. I never worry about if they are going to show up and they always leave the best notes for me to come home to. My walker is great; I really feel like she has fun with my dog every day and that is really important to me. Both of the owners of the company are very friendly and helpful and I can tell that they want nothing more than for me to be satisfied with the service they provide. I was referred to them by a couple of other friends and we all feel the same way about this company; they are fabulous! You certainly can't go wrong with them!

5
★★★★★

Chicago Urban Tails by far exceeded all of my expectations when it comes to their walkers, their customer service and their organization. They always return my calls promptly; they are the friendliest business I have ever worked with and it is obvious they have a true passion for animals. I have tried 2 other companies in this city and Urban Tails by far is the best company. I never worry about if they are going to show up and they always leave the best notes for me to come home to. My walker is great; I really feel like she has fun with my dog every day and that is really important to me. Both of the owners of the company are very friendly and helpful and I can tell that they want nothing more than for me to be satisfied with the service they provide. I was referred to them by a couple of other friends and we all feel the same way about this company; they are fabulous! You certainly can't go wrong with them!

Pros: Great Walkers, Great Prices, and Very Friendly and Organized Staff

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Urban Tails has walked my dog Charlie for the last three years. The owners and managers of the company literally provide the best customer service of any company that I do business with in Chicago. I receive return calls promptly after leaving messages confirming their understanding of my request or in answer to my questions. The walkers themselves are extremely friendly and helpful. I honestly can't say enough about how much I like Urban Tails after having some negative experiences with other dog walking services in the past.

5
★★★★★

Urban Tails has walked my dog Charlie for the last three years. The owners and managers of the company literally provide the best customer service of any company that I do business with in Chicago. I receive return calls promptly after leaving messages confirming their understanding of my request or in answer to my questions. The walkers themselves are extremely friendly and helpful. I honestly can't say enough about how much I like Urban Tails after having some negative experiences with other dog walking services in the past.

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After trying another service which repeatedly FORGOT to show up to take care of my dogs (or was up to 2 hours late in doing so) - I will never go anywhere else but Urban Tails. The staff is incredibly friendly. They are extremely accomodating. And they are 100% reliable. I know my dogs will be WELL taken care-of when I leave them every day. Thanks for the peace of mind!!

5
★★★★★

After trying another service which repeatedly FORGOT to show up to take care of my dogs (or was up to 2 hours late in doing so) - I will never go anywhere else but Urban Tails. The staff is incredibly friendly. They are extremely accomodating. And they are 100% reliable. I know my dogs will be WELL taken care-of when I leave them every day. Thanks for the peace of mind!!

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Chicago Urban Tails has been walking my puppy, Scout, for five months, and they have been absolutely wonderful. Their walkers are very responsible and caring, and the whole organization is so hassle-free. I love that Scout gets undivided attention every weekday afternoon while I'm at work. When I get home, there's always a nice message about the day's walk waiting for me. \r
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While it's hard to leave Scout in the morning, Chicago Urban Tails makes it infinitely better. It's great to be able to go to work knowing that Scout will have the best care in the city while I'm away!

5
★★★★★

Chicago Urban Tails has been walking my puppy, Scout, for five months, and they have been absolutely wonderful. Their walkers are very responsible and caring, and the whole organization is so hassle-free. I love that Scout gets undivided attention every weekday afternoon while I'm at work. When I get home, there's always a nice message about the day's walk waiting for me. \r
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While it's hard to leave Scout in the morning, Chicago Urban Tails makes it infinitely better. It's great to be able to go to work knowing that Scout will have the best care in the city while I'm away!

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I have a puppy (Hunter) and needed a very specific schedule for him. They have been so accommodating! We have the same walker everytime and you have the luxury of changing your service schedule the morning of if need be, which with my schedule is a necessity. I would highly recommend them to anyone who wants their dog to have a loving walker!

5
★★★★★

I have a puppy (Hunter) and needed a very specific schedule for him. They have been so accommodating! We have the same walker everytime and you have the luxury of changing your service schedule the morning of if need be, which with my schedule is a necessity. I would highly recommend them to anyone who wants their dog to have a loving walker!

.

I have had other opportunities to switch to slightly more affordable pet walking services, but these guys really care about my oversized pup Shuli. They are always friendly and professional and when I need to switch days (which is often) they don't bat an eyelash. They always give me a status report and the best part is that I run into Shuli's dogwalker Anya all of the time. She's super friendly and I know she appreciates my dog!

5
★★★★★

I have had other opportunities to switch to slightly more affordable pet walking services, but these guys really care about my oversized pup Shuli. They are always friendly and professional and when I need to switch days (which is often) they don't bat an eyelash. They always give me a status report and the best part is that I run into Shuli's dogwalker Anya all of the time. She's super friendly and I know she appreciates my dog!

Pros: Friendly, flexible, caring about your pet

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When I first started my day job it was hard to put my 2 dogs in their cages for 8 hours at a time. I didn't want them being cooped up for that long with out social interaction...it also meant they would be up ALL NIGHT LONG. Since the very first day that they came to walk our dogs they seemed to have a connection with them and are very caring to their needs. I would highly recommend Chicago Urban Tails - very respectful and easy to talk to...and mostly they care about their clients as they were their own.

5
★★★★★

When I first started my day job it was hard to put my 2 dogs in their cages for 8 hours at a time. I didn't want them being cooped up for that long with out social interaction...it also meant they would be up ALL NIGHT LONG. Since the very first day that they came to walk our dogs they seemed to have a connection with them and are very caring to their needs. I would highly recommend Chicago Urban Tails - very respectful and easy to talk to...and mostly they care about their clients as they were their own.

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I first used Chicago Urban Tails when my beagle puppy Remy was spayed. I could not take her to daycare for 2 weeks after the surgery and needed to have her walked daily. I called 5 dog walking services (including the one that works directly with my vet's office) and none of them would walk by pup for only 2 weeks. They would only take me on as a permanent client. FINALLY Chicago Urban Tails agreed to help me out. The manager that came to my house was very nice and played with Remy and my two cats. Remy got her daily walks for 2 weeks and recovered from her surgery. Then she was back to full time daycare. A few months later when she was a little older I began to leave her home 2 days a week and went back to Chicago Urban Tails. They did a great job with my baby. I always came home to a calm, happy pup with a note about the days activities from Remy's wonderful walker Will. I highly recommend Chicago Urban Tails. They go above and beyond to accommodate you and your pet.

5
★★★★★

I first used Chicago Urban Tails when my beagle puppy Remy was spayed. I could not take her to daycare for 2 weeks after the surgery and needed to have her walked daily. I called 5 dog walking services (including the one that works directly with my vet's office) and none of them would walk by pup for only 2 weeks. They would only take me on as a permanent client. FINALLY Chicago Urban Tails agreed to help me out. The manager that came to my house was very nice and played with Remy and my two cats. Remy got her daily walks for 2 weeks and recovered from her surgery. Then she was back to full time daycare. A few months later when she was a little older I began to leave her home 2 days a week and went back to Chicago Urban Tails. They did a great job with my baby. I always came home to a calm, happy pup with a note about the days activities from Remy's wonderful walker Will. I highly recommend Chicago Urban Tails. They go above and beyond to accommodate you and your pet.

Pros: Friendly staff, affordable prices, daily detailed notes from walker, extremely accommodating

Cons: They don't service my new neighborhood :(

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We just started using this service and have found everyone we have talked with to be friendly and attentive not only to our puppy's needs but to ours as well. The walker called me on the first day to introduce himself and to let me know things are good with our puppy. We get notes everyday on how the puppy ate, if she went potty in the right spot and how she acted. It gives us peace of mind to know our puppy is well taken care of when we are away.\r
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I highly recommend this service to anyone who loves their dog but can't always be there to play with them.

5
★★★★★

We just started using this service and have found everyone we have talked with to be friendly and attentive not only to our puppy's needs but to ours as well. The walker called me on the first day to introduce himself and to let me know things are good with our puppy. We get notes everyday on how the puppy ate, if she went potty in the right spot and how she acted. It gives us peace of mind to know our puppy is well taken care of when we are away.\r
\r
I highly recommend this service to anyone who loves their dog but can't always be there to play with them.

Pros: Friendly, prompt, caring, detailed, attentive

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I have used Urban Tails for four years and started when my chocolate lab, Maddie, was 8 weeks old! The team is always responsive, attentive to Maddie's needs, and extremely responsible. The company is extremely well run and the transition from one dog walker to another is thorough and seamless. I have recommended them to friends who are also very happy with the service. They have worked with me during Maddie's obedience training to make sure they reinforced the lessons during her walks. I get a daily report of what happened on the walks and if there have been any concerns during the day, they have called immediately. I feel so fortunate to have found Urban Tails and Maddie and I could not be happier!!

5
★★★★★

I have used Urban Tails for four years and started when my chocolate lab, Maddie, was 8 weeks old! The team is always responsive, attentive to Maddie's needs, and extremely responsible. The company is extremely well run and the transition from one dog walker to another is thorough and seamless. I have recommended them to friends who are also very happy with the service. They have worked with me during Maddie's obedience training to make sure they reinforced the lessons during her walks. I get a daily report of what happened on the walks and if there have been any concerns during the day, they have called immediately. I feel so fortunate to have found Urban Tails and Maddie and I could not be happier!!

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We have been customers of Urban Tails for approximately 1 year and highly recommend their services. Our dog walkers have been friendly, reliable and neat. We have schedules that change somewhat from week to week, and Urban Tails was able to accomodate our scheduling needs. While this is the only dog walking service that we have used, we did not ever consider changing to a new provider.

5
★★★★★

We have been customers of Urban Tails for approximately 1 year and highly recommend their services. Our dog walkers have been friendly, reliable and neat. We have schedules that change somewhat from week to week, and Urban Tails was able to accomodate our scheduling needs. While this is the only dog walking service that we have used, we did not ever consider changing to a new provider.

Pros: reliable, flexible

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These walkers are well above par. They are extremely trustworthy and do a great job of keeping us in the loop not only about our dog and her health but also about their walkers. If your walker is sick, you'll get a call, if your walker is running late and someone else has to come to get your dog - they'll call you. They are also extremely flexible with schedules and try very hard to acccomodate our every need. Plus our dog loves the walkers! We've had a few different walkers with this company and loved them all. Each of them did a great job keeping us posted if they noticed anything wrong with our dog or unusual behaviors, but also went above and beyond their dog walking duties several times. Highly recommend giving these guys a call. I also have several friends that use them - all of them highly satisfied!

5
★★★★★

These walkers are well above par. They are extremely trustworthy and do a great job of keeping us in the loop not only about our dog and her health but also about their walkers. If your walker is sick, you'll get a call, if your walker is running late and someone else has to come to get your dog - they'll call you. They are also extremely flexible with schedules and try very hard to acccomodate our every need. Plus our dog loves the walkers! We've had a few different walkers with this company and loved them all. Each of them did a great job keeping us posted if they noticed anything wrong with our dog or unusual behaviors, but also went above and beyond their dog walking duties several times. Highly recommend giving these guys a call. I also have several friends that use them - all of them highly satisfied!

Pros: Great Service, Friendly Employees, Accomodating

Cons: Cant think of any!

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For anyone looking for a reliable, trusted and friendly dog walker, I highly recommend Urban Tails. We have been using them for 2 yrs to walk our greyhound Zeek. He was a rescue and needed a lot of attention even throughout the day when we couldn't be there. We tried doggy daycare and didn't like the condition he was in when we got him back so it was important for us to keep him home and in familiar, comfortable surroundings. Over the 2 years, we have had several different walkers and managers walk him and we always felt that he was in good hands. The staff was friendly, professional and attentive. I always got follow-up calls confirming a cancellation which prevented Zeek from mistakely being left home alone! Like a babysitter might do for your kids, they left us notes confirming that they had been there with details recounting the daily walk. We were also always accomodated when we called for a last minute late-afternoon walk. Overall, we always felt confident that our dog and our house and belongings were in good hands.

5
★★★★★

For anyone looking for a reliable, trusted and friendly dog walker, I highly recommend Urban Tails. We have been using them for 2 yrs to walk our greyhound Zeek. He was a rescue and needed a lot of attention even throughout the day when we couldn't be there. We tried doggy daycare and didn't like the condition he was in when we got him back so it was important for us to keep him home and in familiar, comfortable surroundings. Over the 2 years, we have had several different walkers and managers walk him and we always felt that he was in good hands. The staff was friendly, professional and attentive. I always got follow-up calls confirming a cancellation which prevented Zeek from mistakely being left home alone! Like a babysitter might do for your kids, they left us notes confirming that they had been there with details recounting the daily walk. We were also always accomodated when we called for a last minute late-afternoon walk. Overall, we always felt confident that our dog and our house and belongings were in good hands.

Pros: convenient, affordable, reliable

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Urban Tails is a very reliable and flexible pet service. Our family dog is very near and dear to our hearts; therefore it was not easy to put our trust in just any pet service. We interviewed several dog walking services in the Chicago-area and were very happy with what we found in Urban Tails. The employees are truly ""dog lovers"". We consistently had one dog walker, whom our dog as come to love. She left daily notes detailing how she worked with our dog on each walk. Our dog's energy level has consistently increased and he is behaving much better on his walks with us. We also received peace of mind knowing that he was in good hands while we were away. I highly recommend Urban Tails due to their reliability, flexibility, and overall fair price. This is a great operation!

5
★★★★★

Urban Tails is a very reliable and flexible pet service. Our family dog is very near and dear to our hearts; therefore it was not easy to put our trust in just any pet service. We interviewed several dog walking services in the Chicago-area and were very happy with what we found in Urban Tails. The employees are truly ""dog lovers"". We consistently had one dog walker, whom our dog as come to love. She left daily notes detailing how she worked with our dog on each walk. Our dog's energy level has consistently increased and he is behaving much better on his walks with us. We also received peace of mind knowing that he was in good hands while we were away. I highly recommend Urban Tails due to their reliability, flexibility, and overall fair price. This is a great operation!

.

Like many others, my dog is a major part of my life, so trusting someone to come into my home and walk her everyday was difficult. Since my first meeting with a Chicago Urban tails rep I have been completely satisfied. They are professional, and always call you back promptly. You can tell that the dog walkers truly care about your dog and are not just doing it for the money. You can give them specific instructions and they will follow through. My roomates have been home when my dog walker has come (even if she doesn't know that they are there) and they have said that she stays the whole time that she says she does and takes the extra time to play with Maddy (my dog). If any of you are thinking of getting a dog walker, I would highly reccommend them! Maddy is happier now when I come home since she doesn't have to hold her bladder for 10 hours!

5
★★★★★

Like many others, my dog is a major part of my life, so trusting someone to come into my home and walk her everyday was difficult. Since my first meeting with a Chicago Urban tails rep I have been completely satisfied. They are professional, and always call you back promptly. You can tell that the dog walkers truly care about your dog and are not just doing it for the money. You can give them specific instructions and they will follow through. My roomates have been home when my dog walker has come (even if she doesn't know that they are there) and they have said that she stays the whole time that she says she does and takes the extra time to play with Maddy (my dog). If any of you are thinking of getting a dog walker, I would highly reccommend them! Maddy is happier now when I come home since she doesn't have to hold her bladder for 10 hours!

.

We have been with Chicago Urban Tails for almost 3 years now. Not only do we have daily dog visits for our 2 beautiful boys, we have had several overnight stays for when we are out of town. It is so nice to be able to go to work and go on vacation knowing that our guys are in trustworthy, competent and loving hands. Marcie and her team are absolutely amazing. They are flexible, friendly, professional, trustworthy and most important, they are true animal lovers that give great care to our beloved dogs. We recommend them to everyone that we know!

5
★★★★★

We have been with Chicago Urban Tails for almost 3 years now. Not only do we have daily dog visits for our 2 beautiful boys, we have had several overnight stays for when we are out of town. It is so nice to be able to go to work and go on vacation knowing that our guys are in trustworthy, competent and loving hands. Marcie and her team are absolutely amazing. They are flexible, friendly, professional, trustworthy and most important, they are true animal lovers that give great care to our beloved dogs. We recommend them to everyone that we know!

Pros: Incredible staff, animal lovers, trustworthy

Cons: none

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The folks at Chicago Urban Tails have been taking care of my dog dante and cat tabby for two years. I recommend them without reservation! The management is always helpful, accomodating and friendly. The walkers are awesome and really love the pets. I've never once had a concern about the welfare of my animals.\r
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On a couple of long vacations, i've used their sitting service for my cat, and they took great care of her. The plants got good care also.\r
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I'm moving, so i'm leaving the service, but i'm sure that the pets will miss their daily friend.\r
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Overall, no complaints or regrets!

5
★★★★★

The folks at Chicago Urban Tails have been taking care of my dog dante and cat tabby for two years. I recommend them without reservation! The management is always helpful, accomodating and friendly. The walkers are awesome and really love the pets. I've never once had a concern about the welfare of my animals.\r
\r
On a couple of long vacations, i've used their sitting service for my cat, and they took great care of her. The plants got good care also.\r
\r
I'm moving, so i'm leaving the service, but i'm sure that the pets will miss their daily friend.\r
\r
Overall, no complaints or regrets!

.

I have a very special dog named Xuxu that is scared of pretty much everything. The walkers at Urban Tails are very patient with her and she is so happy to have them come by each day. I can tell a huge difference from before I started using them. They have worked on socializing her with other dogs and she's slowly improving. I've used other services and individuals before, but found them unreliable. Chicago Urban Tails is a great company for you and your dog. Billing is easy and always correct. The notes left are detailed. Having them take care of my baby when I can't really helps ease my mind.

5
★★★★★

I have a very special dog named Xuxu that is scared of pretty much everything. The walkers at Urban Tails are very patient with her and she is so happy to have them come by each day. I can tell a huge difference from before I started using them. They have worked on socializing her with other dogs and she's slowly improving. I've used other services and individuals before, but found them unreliable. Chicago Urban Tails is a great company for you and your dog. Billing is easy and always correct. The notes left are detailed. Having them take care of my baby when I can't really helps ease my mind.

.

Chicago Urban Tails has very courteous and helpful staff. Whenever I call I usually get Mary, she's great. I've never had any problems with billing, in fact they bill me via automatic debit which is great because I don't forget to pay them. Bean looooooooooves Kim! How do I know? She actually smiles and brings her favorite toy bear to greet her.\r
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This staff is exceptional; they come on time daily, leave daily notes (e.g. # 1, #2, Bean sniffed 1,000 trees, got lots of pets, etc.) I've used other walking services in the past and been warned by former neighbors, ""Hey do you know your walker only comes for 10 minutes?"" Well, nosey neighbors never have anything to complain about because they really spend 25 minutes from the time the enter and exit my place. Lots of other places do the bare minimum and try to get away with short walks, no notes, etc. \r
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I'm really happy with the service and more importantly, Bean is too!

5
★★★★★

Chicago Urban Tails has very courteous and helpful staff. Whenever I call I usually get Mary, she's great. I've never had any problems with billing, in fact they bill me via automatic debit which is great because I don't forget to pay them. Bean looooooooooves Kim! How do I know? She actually smiles and brings her favorite toy bear to greet her.\r
\r
This staff is exceptional; they come on time daily, leave daily notes (e.g. # 1, #2, Bean sniffed 1,000 trees, got lots of pets, etc.) I've used other walking services in the past and been warned by former neighbors, ""Hey do you know your walker only comes for 10 minutes?"" Well, nosey neighbors never have anything to complain about because they really spend 25 minutes from the time the enter and exit my place. Lots of other places do the bare minimum and try to get away with short walks, no notes, etc. \r
\r
I'm really happy with the service and more importantly, Bean is too!

.

I would highly recommend Chicago Urban Tails. We have had some questionable experiences with past dog walking services (not showing up, not coming at correct times and random people daily). After a few sick days and vacation days where we forgot to call and cancel the service, we have found that our walker comes during our specified time and that our dog is genuinely excited to see her. The walker leaves detailed notes and goes above required duties by giving him water when his dish is empty, drying him off when he is wet, closing a window when needed and always locking the door properly. They have also been great about last minute calls for an evening walk here and there. Chicago Urban Tails is also great about detailed invoices and competitive pricing! Overall we are very pleased with our service.

5
★★★★★

I would highly recommend Chicago Urban Tails. We have had some questionable experiences with past dog walking services (not showing up, not coming at correct times and random people daily). After a few sick days and vacation days where we forgot to call and cancel the service, we have found that our walker comes during our specified time and that our dog is genuinely excited to see her. The walker leaves detailed notes and goes above required duties by giving him water when his dish is empty, drying him off when he is wet, closing a window when needed and always locking the door properly. They have also been great about last minute calls for an evening walk here and there. Chicago Urban Tails is also great about detailed invoices and competitive pricing! Overall we are very pleased with our service.

.

After having a horrible experience with a different local cat sitting service, I switched to Urban Tails. Urban Tails' in-home consultation provided me with the peace of mind I needed to entrust my pets to strangers again. The consultant was personable, knowledgable and showed a genuine interest for my cat's health and safety. He stayed for a 1/2 hour to go over my cats' daily routine and asked tons of questions and took notes, which really set my mind at ease. When I got home, my cats seemed relaxed and happy! I'm sure they didn't even miss us because of the excellent care they got while we were away. I was so happy to read the daily remarks the sitters left behind. The remarks detailed my cats personalities and activites to a tee, which showed me not only that the sitters spent significant time playing with my cats, but also that the sitters are genuine animal lovers. Urban Tails is not just any cat sitting service, they are a group of people who really love taking care of animals- which makes all the difference in the world.

5
★★★★★

After having a horrible experience with a different local cat sitting service, I switched to Urban Tails. Urban Tails' in-home consultation provided me with the peace of mind I needed to entrust my pets to strangers again. The consultant was personable, knowledgable and showed a genuine interest for my cat's health and safety. He stayed for a 1/2 hour to go over my cats' daily routine and asked tons of questions and took notes, which really set my mind at ease. When I got home, my cats seemed relaxed and happy! I'm sure they didn't even miss us because of the excellent care they got while we were away. I was so happy to read the daily remarks the sitters left behind. The remarks detailed my cats personalities and activites to a tee, which showed me not only that the sitters spent significant time playing with my cats, but also that the sitters are genuine animal lovers. Urban Tails is not just any cat sitting service, they are a group of people who really love taking care of animals- which makes all the difference in the world.

Pros: The sitters are true animal lovers!

Cons: nothing!

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Urban Tails has been a lifesaver for me over the past several months. My dog has developed a rare intestinal cancer, and he has had bowel control issues since his surgery. Urban Tails has been providing additional walks to adapt to his new needs. Their walkers have been taking extra step to help me with the overwhelming task of cleaning up after his accidents. They leave detailed notes about his condition while I'm at work, and they call me at work when they fear he needs immediate attention. Just when I didn't think I could leave town for the holidays due to my dog's condition, they have stepped in and made it possible for me to have a brief yet much needed vacation. I'm overwhelmed by their outstanding customer service, and I honestly don't know how I would be getting through my dog's illness without them.

5
★★★★★

Urban Tails has been a lifesaver for me over the past several months. My dog has developed a rare intestinal cancer, and he has had bowel control issues since his surgery. Urban Tails has been providing additional walks to adapt to his new needs. Their walkers have been taking extra step to help me with the overwhelming task of cleaning up after his accidents. They leave detailed notes about his condition while I'm at work, and they call me at work when they fear he needs immediate attention. Just when I didn't think I could leave town for the holidays due to my dog's condition, they have stepped in and made it possible for me to have a brief yet much needed vacation. I'm overwhelmed by their outstanding customer service, and I honestly don't know how I would be getting through my dog's illness without them.

Pros: Customer Service

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Chicago Urban Tails provides great, reliable service, friendly notes, and a sincere appreciation for our dog-daughter. What more could anyone want?

5
★★★★★

Chicago Urban Tails provides great, reliable service, friendly notes, and a sincere appreciation for our dog-daughter. What more could anyone want?

.

I recently started using Chicago Urban Tails a few months ago and have had such a great experience. I heard about Chicago Urban Tails through a friend who is a current customer. My favorite part of their service is that my puppy gets individual attention during the visits. The detailed notes are definitely a plus, too!

Randy

5
★★★★★

I recently started using Chicago Urban Tails a few months ago and have had such a great experience. I heard about Chicago Urban Tails through a friend who is a current customer. My favorite part of their service is that my puppy gets individual attention during the visits. The detailed notes are definitely a plus, too!

Randy

.

I was very hesitant to rely on a pet care service after a bad experience with another local provider, but I was happily surprised by the care and customer service provided by Urban Tails. They go the extra mile to assure the nervous pet owner. I received e-mails from them while I was out of the country, and I came home to extremely detailed notes about the time they spent with my pets. Their correspondence contained such exact descriptions of my pets behaviors, I knew they were doing their job just as I had hoped they would. I highly recommend Urban Tails - they are the ones you can trust.

5
★★★★★

I was very hesitant to rely on a pet care service after a bad experience with another local provider, but I was happily surprised by the care and customer service provided by Urban Tails. They go the extra mile to assure the nervous pet owner. I received e-mails from them while I was out of the country, and I came home to extremely detailed notes about the time they spent with my pets. Their correspondence contained such exact descriptions of my pets behaviors, I knew they were doing their job just as I had hoped they would. I highly recommend Urban Tails - they are the ones you can trust.

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I've been using Chicago Urban Tails for 2years and I'm continued to be impressed with the great staff, flexible scheduling, attention to detail and thoughtful notes left by my walker everyday. I would defiantly recommend this service, it's nice to know I can trust my pets care and my home are in good hands while out for the day.

5
★★★★★

I've been using Chicago Urban Tails for 2years and I'm continued to be impressed with the great staff, flexible scheduling, attention to detail and thoughtful notes left by my walker everyday. I would defiantly recommend this service, it's nice to know I can trust my pets care and my home are in good hands while out for the day.

Pros: Friendly, Accommodating, Lots of pet love

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I wouldn't use anyone else. They are the best service I have had in a long time. They are always on-time--I know this, as my neighbors confirm what time they come. They alway leave nice notes letting me know they were there. Also you can't beat the prices!!!

5
★★★★★

I wouldn't use anyone else. They are the best service I have had in a long time. They are always on-time--I know this, as my neighbors confirm what time they come. They alway leave nice notes letting me know they were there. Also you can't beat the prices!!!

Pros: Pricing is good, Depenable, Consistant

Cons: NA, NA, NA

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All of the staff is very knowledgeable and absolutely wonderful with our dogs.
They are all so professional and always very accommodating. I have been home on a couple of occassions when our dog walker has come and our dogs are always so happy when he arrives! It is the best value and my husband and I are completely at ease with this very trustworthy team of people!

5
★★★★★

All of the staff is very knowledgeable and absolutely wonderful with our dogs.
They are all so professional and always very accommodating. I have been home on a couple of occassions when our dog walker has come and our dogs are always so happy when he arrives! It is the best value and my husband and I are completely at ease with this very trustworthy team of people!

Pros: trustworthy, knowledgeable, friendly

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All in all a great place to contact for your pets walking and exercise while being away for all long day.

5
★★★★★

All in all a great place to contact for your pets walking and exercise while being away for all long day.

.

Every walker that comes inside to take our pet for his walk has been fantastic. The service is well explained, precise and prices are awesome!. Every pet sitter provides you with comments of their visit so you know exactly where things were left off with your pet.

5
★★★★★

Every walker that comes inside to take our pet for his walk has been fantastic. The service is well explained, precise and prices are awesome!. Every pet sitter provides you with comments of their visit so you know exactly where things were left off with your pet.

Pros: Convenient, Flexible, Cheap

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Have been using this company for three months, and so far, they are fabulous. There is a lot of turn over in dog walkers, but I imagine everyone has that, and so far everyone we have had have been great.

5
★★★★★

Have been using this company for three months, and so far, they are fabulous. There is a lot of turn over in dog walkers, but I imagine everyone has that, and so far everyone we have had have been great.

Editorial from

Provides daily dog walks, in-home cat care and a tracking system to monitor frequency of pet sitters' visits.

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