Austin Tree Experts

★☆☆☆☆
  • 8518 Fm 1826

    Austin, TX 78737

    Map & Directions
  • 512-996-9100

About Austin Tree Experts

Hours
m-f 8-5

Home & Garden

Home & Garden
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I called Austin Tree Experts to come in May. Their quote was $1,200. I called around and there were cheaper prices, I have to admit, but I figured ??You get what you pay for?.

On the day that they were supposed to come, I called them to see why they hadn??t arrived. They had rescheduled the appointment without informing me. The new scheduled appointment..? One full month later!

The laborers "finished" their work in four hours. What they did could have been done in two. I spent too much time cleaning up their "finished" work. They left enough twigs and debris to fill a 30 gallon trash can.

Two days later the stump grinder operator came. He worked for 45 minutes, with two breaks that he needed. There were chunks of wood all over the yard that he made very little effort to clean up. As he was leaving, his truck dumped wood chips all over the street. He ignored this and I decided to leave the mess.

A few days later they called me and I gave them my complaint. I was told that they would send someone out to check on it on a Friday. I was here on that Friday and the doorbell never rang nor did I see them. A week later they phoned me again. Apparently someone had come to inspect the work while I was waiting. I asked why they didn??t clean the mess up. Their response was ??He said it looked fine?.

I will reluctantly pay this bill. However, I hope that they can learn from their mistakes, or at least you will learn from mine.

Overview: My experience with Austin Tree Experts was unpleasant. I cannot, in good conscience, recommend doing business with this company.

1
★☆☆☆☆

I called Austin Tree Experts to come in May. Their quote was $1,200. I called around and there were cheaper prices, I have to admit, but I figured ??You get what you pay for?.

On the day that they were supposed to come, I called them to see why they hadn??t arrived. They had rescheduled the appointment without informing me. The new scheduled appointment..? One full month later!

The laborers "finished" their work in four hours. What they did could have been done in two. I spent too much time cleaning up their "finished" work. They left enough twigs and debris to fill a 30 gallon trash can.

Two days later the stump grinder operator came. He worked for 45 minutes, with two breaks that he needed. There were chunks of wood all over the yard that he made very little effort to clean up. As he was leaving, his truck dumped wood chips all over the street. He ignored this and I decided to leave the mess.

A few days later they called me and I gave them my complaint. I was told that they would send someone out to check on it on a Friday. I was here on that Friday and the doorbell never rang nor did I see them. A week later they phoned me again. Apparently someone had come to inspect the work while I was waiting. I asked why they didn??t clean the mess up. Their response was ??He said it looked fine?.

I will reluctantly pay this bill. However, I hope that they can learn from their mistakes, or at least you will learn from mine.

Overview: My experience with Austin Tree Experts was unpleasant. I cannot, in good conscience, recommend doing business with this company.

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