I've had a handful of massages and facials before, and I was pleased with my experience. The staff were very friendly, but not too talkative, which I appreciate. The woman who I had for my facial and the woman who I had for the massage were great. I like massages with pressure and not with nice, dainty strokes, so I was glad when my masseuse was able to give me exactly the right pressure without my asking. The best part is the cost - only $125 for a 45 min. facial and 1 hour massage.
Nothing was really "negative" about my visit, but you must go into this realizing your in a small storefront on Hillhurst and not a luxurious, grandiose spa on the west side. The rooms are small and a little cramped, but quiet and soothing nonetheless. Additionally, I thought the facial products used were a bit heavy and potent-smelling. I'm prone to acne, and I was a little scared that they were filling up my pores. But no bad side effect yet, so overall, I'm very pleased.
Pros: cost, friendly staff
Cons: ambience