Bank of America

★☆☆☆☆
  • 556 I St

    Los Banos, CA 93635

    Map & Directions
  • 209-826-5162

Finance

Finance
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As a Bank of America customer for the past seven years I must say that customer service at the Los Banos branch has gone down drastically. My husband went in recently to deal with fraudulent charges against our account and was told there was nothing they could do. However, while waiting my husband overheard another customer dealing with the same issue and was credited the money from their fraudulent charges. My husband then informed the manager that we would just go ahead and close our accounts if this issue wasn't resolved and the manager said "go ahead and close them then." This is horrible customer service. Bank of America really needs to appreciate each customer regardless of race or ethnicity.

1
★☆☆☆☆

As a Bank of America customer for the past seven years I must say that customer service at the Los Banos branch has gone down drastically. My husband went in recently to deal with fraudulent charges against our account and was told there was nothing they could do. However, while waiting my husband overheard another customer dealing with the same issue and was credited the money from their fraudulent charges. My husband then informed the manager that we would just go ahead and close our accounts if this issue wasn't resolved and the manager said "go ahead and close them then." This is horrible customer service. Bank of America really needs to appreciate each customer regardless of race or ethnicity.

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