My experience was good with Pet Emergency. They did a thorough job helping my cat. My regular vet confirmed this on a follow-up exam. The Dr. called me and explained the problems with my cat's infection and answered all my questions. The vet techs were kind and professional.
They are expensive. But they are covering the cost of working 3rd shift, weekends, and holidays.
That's just my experience....
I had to take my cat to this clinic after his urethra became blocked... they were very kind and what is neat is if you visit them one time (not sure what the given period is) for something and the next day go again, you're not charged the same. I wasn't even charged again until my cat had to spend 4 days there (over a long weekend). When it came to paying for services I had PROBLEMS. EVERYTHING was expensive. While I *do* credit them for saving my cat and caring for him, it wasn't without cost (is anything?). They charge for shift changes even! I have the printout!