Simply Cakes - CLOSED

★★★★☆
Monday Closed Tuesday-Friday we are opened 9-6 Saturdays 10 AM to 2 PM Sundays closed Gourmet Coffee and Cupcakes as well!
  • 1881 Lake Pine Dr

    Cary, NC 27511

    Map & Directions
  • 919-460-9110

About Simply Cakes

Categories
  • Bakeries
  • Restaurants
Hours
Monday: Closed
Tuesday: 09:00 AM - 06:00 PM
Wednesday: 09:00 AM - 06:00 PM
Thursday: 09:00 AM - 06:00 PM
Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 02:00 PM
Sunday: Closed

Food

Food
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I was a former loyal customer of Simply Cakes. I ordered several cakes and was happy with them and would still be their customer today IF they lived up to their customer service pledge. After being very disappointed with the quality of a recent order I followed their website's invitation to provide feedback. Since they state their strong commitment to customer satisfaction and keeping their customers happy I was not expecting the response I received. I called the day after we picked up the cake and asked to speak to the owner. Over a week passed with no returned phone call. I called again and finally spoke to the owner who clearly was not interested in any negative feedback about the quality of her product and she before I could even fully explain my concerns she stated that she was not giving me my money back and I didn't have to order cakes from her in the future. I never asked for my money back during the call nor did I ask for any type of compensation. I was calling as a (now former) loyal customer who was interested in making sure that the owner was aware of customer concerns. You are searching this site because you want customer feedback so I give you this tip - Buy cakes at your own risk. You might receive a great cake or you might not. If you don't, just know that the best they are willing to do is to argue about how they didn't do anything wrong and to tell you to shop somewhere else - which by the way I'm VERY happy to do!

1
★☆☆☆☆

I was a former loyal customer of Simply Cakes. I ordered several cakes and was happy with them and would still be their customer today IF they lived up to their customer service pledge. After being very disappointed with the quality of a recent order I followed their website's invitation to provide feedback. Since they state their strong commitment to customer satisfaction and keeping their customers happy I was not expecting the response I received. I called the day after we picked up the cake and asked to speak to the owner. Over a week passed with no returned phone call. I called again and finally spoke to the owner who clearly was not interested in any negative feedback about the quality of her product and she before I could even fully explain my concerns she stated that she was not giving me my money back and I didn't have to order cakes from her in the future. I never asked for my money back during the call nor did I ask for any type of compensation. I was calling as a (now former) loyal customer who was interested in making sure that the owner was aware of customer concerns. You are searching this site because you want customer feedback so I give you this tip - Buy cakes at your own risk. You might receive a great cake or you might not. If you don't, just know that the best they are willing to do is to argue about how they didn't do anything wrong and to tell you to shop somewhere else - which by the way I'm VERY happy to do!

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.

Simply Cakes is very easy to work with. Creative, friendly customer service. The cakes are amazing in both look and taste.

4
★★★★☆

Simply Cakes is very easy to work with. Creative, friendly customer service. The cakes are amazing in both look and taste.

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Business Response:

Thank you Jen! We enjoyed working with you as well
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My little sister was having her first baby and we wanted her to have a great baby shower cake! We worked with Lorie through email, telling her the colors and what we wanted. She made us a beautiful vanilla and strawberry mose cake (it had to be real strawberries, did not taste fake) with a little baby on top. It was adoarble! We didnt want to cut it. But what we loved most was her icing. It was not too sweet and didnt have that slimy greasy taste that a lot of icings seem to have these days! My sister has since had a baby girl and she is going to call Simply Cakes for her first birthday! (she makes little smash cakes for first birthdays!) Oh and her prices are the best around!! She seems to really love what she is doing.

5
★★★★★

My little sister was having her first baby and we wanted her to have a great baby shower cake! We worked with Lorie through email, telling her the colors and what we wanted. She made us a beautiful vanilla and strawberry mose cake (it had to be real strawberries, did not taste fake) with a little baby on top. It was adoarble! We didnt want to cut it. But what we loved most was her icing. It was not too sweet and didnt have that slimy greasy taste that a lot of icings seem to have these days! My sister has since had a baby girl and she is going to call Simply Cakes for her first birthday! (she makes little smash cakes for first birthdays!) Oh and her prices are the best around!! She seems to really love what she is doing.

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.

A childhood friend got married earlier this year. She ordered her wedding cake from this place. They are very creative and come up with something new and different for her. I ordered a cake to take back home because how good the wedding cake was. I ordered her double chocolate cake with vanilla mousse. Talk about delicious. If ever back again I plan on calling to order another cake I'll bring back.

5
★★★★★

A childhood friend got married earlier this year. She ordered her wedding cake from this place. They are very creative and come up with something new and different for her. I ordered a cake to take back home because how good the wedding cake was. I ordered her double chocolate cake with vanilla mousse. Talk about delicious. If ever back again I plan on calling to order another cake I'll bring back.

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Message from Simply Cakes

Custom Cakes made for any occasion and budget! We work with you to make your cakes one of a kind, to fit your personality, your party theme and your dreams! Free Wedding tastings and consultations.

More about Simply Cakes

Custom Wedding Cakes, Celebration Cakes, and Sculpted Cakes. We do everything from elegant to whimsical, from children's cakes to "adult" cakes!

 

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