Gennaro's Pizzeria & Italian Kitchen

★★★☆☆

About Gennaro's Pizzeria & Italian Kitchen

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  • Restaurants
  • Italian Restaurants
  • Pizza Restaurants

Food

Food
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We've been to Gennaro's a couple of time and the food was decent. The last time we were there we waited to be seated and the hostess wasn't very friendly. She asked us where we wanted to be seated and we asked for a booth. She said all of the booths were dirty and we had to sit at a table. I asked if we could wait until a booth was cleaned that we didn??t mind waiting and she left abruptly and cleaned a booth but of course with an attitude. Our waitress who apparently is the owner's wife was not friendly at all and very rude. I ordered a pasta dish, which was their pasta dish with vodka sauce, and the sauce was a chunky tomato sauce. When I asked if my dish was the correct dish she said it was. I told her that I didn??t think so because it was chunky tomato sauce and not the crme vodka sauce and she said, ??that??s how we make our vodka sauce? and left. I'm sure she sensed I was disappointed, then came back and asked if I wanted something else but she was still very rude. It seemed she really didn't want to be there. She offered no apology. When we left not a good bye please come back to see us was said. It wasn??t that busy that they couldn??t go out of their way and be friendly since our meal wasn??t to our liking. It is so disappointing because I truly want to support the family owned businesses especially in my community but I wouldn't recommend Gennaro's to anyone due to the horrible customer service and unfriendly and rude staff. It just amazes me how businesses don't realize that customer service is KEY to being successful. It's really a shame.... because if she was friendly and was passionate about serving us I would have probably shrugged it off and continued to dine at their establishment. I hope they take this criticism constructively.

0
★☆☆☆☆

We've been to Gennaro's a couple of time and the food was decent. The last time we were there we waited to be seated and the hostess wasn't very friendly. She asked us where we wanted to be seated and we asked for a booth. She said all of the booths were dirty and we had to sit at a table. I asked if we could wait until a booth was cleaned that we didn??t mind waiting and she left abruptly and cleaned a booth but of course with an attitude. Our waitress who apparently is the owner's wife was not friendly at all and very rude. I ordered a pasta dish, which was their pasta dish with vodka sauce, and the sauce was a chunky tomato sauce. When I asked if my dish was the correct dish she said it was. I told her that I didn??t think so because it was chunky tomato sauce and not the crme vodka sauce and she said, ??that??s how we make our vodka sauce? and left. I'm sure she sensed I was disappointed, then came back and asked if I wanted something else but she was still very rude. It seemed she really didn't want to be there. She offered no apology. When we left not a good bye please come back to see us was said. It wasn??t that busy that they couldn??t go out of their way and be friendly since our meal wasn??t to our liking. It is so disappointing because I truly want to support the family owned businesses especially in my community but I wouldn't recommend Gennaro's to anyone due to the horrible customer service and unfriendly and rude staff. It just amazes me how businesses don't realize that customer service is KEY to being successful. It's really a shame.... because if she was friendly and was passionate about serving us I would have probably shrugged it off and continued to dine at their establishment. I hope they take this criticism constructively.

Pros: Decent Food

Cons: Poor Customer Service

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Not a fan of this place...the pizza sauce was piled on it and I felt like I needed to ask if I wanted cheese with my sauce. The bread was soggy too. Wouldn't really pay a visit back here again.

1
★☆☆☆☆

Not a fan of this place...the pizza sauce was piled on it and I felt like I needed to ask if I wanted cheese with my sauce. The bread was soggy too. Wouldn't really pay a visit back here again.

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My family and I had been there before and we really enjoyed the pizza. But we got a delivery a few weeks ago and it took 2 hours before it got to our house. At that point, it wasn't even hot anymore so it didn't taste great. When we called, they were very rude to us. Needless to say, we won't be going back, and I am pretty sad because I was hoping to find a decent pizza place around town.

1
★☆☆☆☆

My family and I had been there before and we really enjoyed the pizza. But we got a delivery a few weeks ago and it took 2 hours before it got to our house. At that point, it wasn't even hot anymore so it didn't taste great. When we called, they were very rude to us. Needless to say, we won't be going back, and I am pretty sad because I was hoping to find a decent pizza place around town.

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This pizza is just like back east. The crust is crunchy and the middle soft. We had peporoni and my family ate the whole pie. The service was good and we had no complaints. The restaurant was also clean and tidy. It was a bit pricey for the size of the pie but then again, it is hard to compete with big chains whose pizza is not half as good.

4
★★★★☆

This pizza is just like back east. The crust is crunchy and the middle soft. We had peporoni and my family ate the whole pie. The service was good and we had no complaints. The restaurant was also clean and tidy. It was a bit pricey for the size of the pie but then again, it is hard to compete with big chains whose pizza is not half as good.

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This place would easily compete in Brooklyn. I've been looking for a good pie in town for a long time now and this place is it. Very tasty pizza and the sausage rolls are excellent. Definately glad I found this place!

2
★★★★★

This place would easily compete in Brooklyn. I've been looking for a good pie in town for a long time now and this place is it. Very tasty pizza and the sausage rolls are excellent. Definately glad I found this place!

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I have been to Gennaro's several times now and will continue to come back. I was never a white pizza fan previously but I tell you what you must try this places white pizza!! It's Amazing, the fresh herbs and cheese melts in your mouth. I am a salad girl so I say strat with either there Ceasar or House, ... either way you can't go wrong.. Oh, wait the anitpasta is tasty too!! The service was prompt and very friendly. The Calzones might take a bit of time but well worth the wait. I would say don't skip on desert either the canole was great.

2
★★★★★

I have been to Gennaro's several times now and will continue to come back. I was never a white pizza fan previously but I tell you what you must try this places white pizza!! It's Amazing, the fresh herbs and cheese melts in your mouth. I am a salad girl so I say strat with either there Ceasar or House, ... either way you can't go wrong.. Oh, wait the anitpasta is tasty too!! The service was prompt and very friendly. The Calzones might take a bit of time but well worth the wait. I would say don't skip on desert either the canole was great.

Pros: Great Pizza, Easy Parking, Great Take Out

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We went to Gennaro's for the first time a few weeks ago, and my husband and I just loved it! We had a 1/2 pepperoni, 1/2 cheese pizza and, with our 2 kids, devoured the whole thing. The pizza has a nice blend of spices and just the right amount of sauce and cheese. The crust was crunchy on the outside and chewey inside, just the way it should be. I'm thrilled to find a tasty neighborhood pizza place and will visit again soon.
I'm only giving it 4/5 stars since I've only been once and have only tried the pizza. I'll be back to try some of the other menu items!

4
★★★★☆

We went to Gennaro's for the first time a few weeks ago, and my husband and I just loved it! We had a 1/2 pepperoni, 1/2 cheese pizza and, with our 2 kids, devoured the whole thing. The pizza has a nice blend of spices and just the right amount of sauce and cheese. The crust was crunchy on the outside and chewey inside, just the way it should be. I'm thrilled to find a tasty neighborhood pizza place and will visit again soon.
I'm only giving it 4/5 stars since I've only been once and have only tried the pizza. I'll be back to try some of the other menu items!

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I have eaten at Gennaro's 3 times now and love it. My favorite is the white pizza. My kid says they have the best chicken strips in town. There pizza is great. We have picked up 2 times and it has always been ready and fresh when we got there. Finally we have good pizza in the south chandler area. They need to get the delivery going soon.
Kevin

2
★★★★★

I have eaten at Gennaro's 3 times now and love it. My favorite is the white pizza. My kid says they have the best chicken strips in town. There pizza is great. We have picked up 2 times and it has always been ready and fresh when we got there. Finally we have good pizza in the south chandler area. They need to get the delivery going soon.
Kevin

Pros: Great food

Cons: No Delivery yet!!!

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Went for lunch. The Calzones require 20-30 minutes so it's not quick. The pizza slices I had were ok. Nothing special. Not enough sauce for me. Coworker had Chicken Parmesan. The chicken was burned and tough - it was literally black on the outside all the way around. Looked like the tried to hide it with the cheese on top but didn't work. The marinara sauce on the pasta was watery so the chicken was sitting in a puddle on the plate. Not appetizing at all. Too pricey for the quality and lack of full service. We may give it one more chance as it was brand spankin' new and just opened. Perhaps they need to work out the kinks. But, if it's this bad again, we will not return.

1
★★☆☆☆

Went for lunch. The Calzones require 20-30 minutes so it's not quick. The pizza slices I had were ok. Nothing special. Not enough sauce for me. Coworker had Chicken Parmesan. The chicken was burned and tough - it was literally black on the outside all the way around. Looked like the tried to hide it with the cheese on top but didn't work. The marinara sauce on the pasta was watery so the chicken was sitting in a puddle on the plate. Not appetizing at all. Too pricey for the quality and lack of full service. We may give it one more chance as it was brand spankin' new and just opened. Perhaps they need to work out the kinks. But, if it's this bad again, we will not return.

Pros: nice, clean, new, friendly cashier

Cons: food is really not very good at all

 

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