I have always been hesitant to try out new salons because I love my hair and am always afraid someone will mess it up.
At this salon my fears became reality. I watched as she cut inch after inch of my hair. I pushed aside my fears and decided to trust her, which was a huge mistake.
While blow drying my hair after washing I noticed it definitely did not look like it was supposed to (I got the generic haircut seen on most 20-somethings). I tried straightening it and realized she had given me a modern day mullet. The only remedy is to either braid it or put it up, curling worked alright as well.
I called on the weekend and the stylist was not available. I have never been in this position so I asked her what I should do. She agreed that I should ask for a refund. I did exactly this.
My stylist responded by saying I was personally attacking her, that she has never had a complaint before (which I know to be untrue), and that I was going to have bad karma. Then she tried to put the blame on me saying I didn't know what I wanted and I didn't know how to style my hair. She further tried to make me feel horrible because I wanted my money back and the only reason I was complaining was because I was money hungry. At one point she tried to tell me I was raised improperly. She said she would give me 1/2 of what I paid and finally gave in and gave me a full refund (of course this was after an 11min conversation).
I am a very cool headed individual and hate confrontation. I normally will just let issues ride themselves out because I would rather not make a fuss.
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Amanda Touch of Color Salon
2 reviews –
