Wag Hotels San Francisco

★★★☆☆
Wag Hotels: the ultimate stay and play resort.
  • 25 14th St

    San Francisco, CA 94103

    Cross street: Harrison Street

    Map & Directions
  • 415-876-0700

Pets & Animals

Pets & Animals
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It was my dogs first stay at Wag Hotel, and although I was nervous leaving him in a new place, I was reassured almost as soon as I walked in the door. My dog immediately fell in love with, "Max The New Guy." It was quite a sight to see

3
★★★★★

It was my dogs first stay at Wag Hotel, and although I was nervous leaving him in a new place, I was reassured almost as soon as I walked in the door. My dog immediately fell in love with, "Max The New Guy." It was quite a sight to see

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I had to make an unexpected trip out of town. I took my dog to Wag Hotel in SF for boarding. The price was outrageous. I spent more on his hotel than mine. But beyond that, when I picked him up, he seemed a little off. I took him to the

3
★★★★★

I had to make an unexpected trip out of town. I took my dog to Wag Hotel in SF for boarding. The price was outrageous. I spent more on his hotel than mine. But beyond that, when I picked him up, he seemed a little off. I took him to the

Pros: nice facility

Cons: outrageous price

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I was happy when I received a gift certificate to try out Wags. I've seen their ads around, and that sign on the building top is certainly hard to miss on the freeway.

What I experienced, compared to what I was expecting though, were polar opposites. The staff at the front desk seemed impersonal and "too corporate" - for a doggie daycare? why so uppity?

Worse yet and the very, very thing that convinced me to never bring my dog there again was the fact that my dog was completely smelly when he got out of the place! The fur around his neck was completely wet too which meant that another dog was probably attacking him the whole day too.

I'm never taking my dog here -- ever!

0
★☆☆☆☆

I was happy when I received a gift certificate to try out Wags. I've seen their ads around, and that sign on the building top is certainly hard to miss on the freeway.

What I experienced, compared to what I was expecting though, were polar opposites. The staff at the front desk seemed impersonal and "too corporate" - for a doggie daycare? why so uppity?

Worse yet and the very, very thing that convinced me to never bring my dog there again was the fact that my dog was completely smelly when he got out of the place! The fur around his neck was completely wet too which meant that another dog was probably attacking him the whole day too.

I'm never taking my dog here -- ever!

from CitySearch
.

This was the first time our family used this daycare. We were highly impressed with their website and all the promises they mentioned and all the other fancy equipment shown on the site.

I was able to view him on his suite's camera and what I saw on the camera, I didn't like.

Mainly, it didn't seem as if my dog was walked at all, as promised. Also, when I took him home, his neck was sopping wet. My guess is that some other dog got rough on him and the people here didn't even care enough to wipe away the slobber.

My dog completely stunk, and he didn't go in there that way. I guess all the fancy equipment doesn't take the place of caring caregivers.

I'm going elsewhere next time.

1
★☆☆☆☆

This was the first time our family used this daycare. We were highly impressed with their website and all the promises they mentioned and all the other fancy equipment shown on the site.

I was able to view him on his suite's camera and what I saw on the camera, I didn't like.

Mainly, it didn't seem as if my dog was walked at all, as promised. Also, when I took him home, his neck was sopping wet. My guess is that some other dog got rough on him and the people here didn't even care enough to wipe away the slobber.

My dog completely stunk, and he didn't go in there that way. I guess all the fancy equipment doesn't take the place of caring caregivers.

I'm going elsewhere next time.

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.

I was absolutely disgusted at the state of my dog when I picked him up from daycare. He was sopping wet, smelled of urine and was limping when I saw him.

It was late at night and pretty dark outside, so I didn't notice the wetness at first, but the smell was definitely there. I was tired from my long flight, so I just went home and decided I'll just bathe my dog when I got home. Nevermind he just got a bath before going there.

The limping I noticed when I was about to bathe him. He completely didn't want to be touched on his hind leg.

I am never going here again. I advice all people to stay away from this place too because even as I tried to address the situation with this company, they just said he was fine when he left and acted as if I was making things up.

Well I'm not, and I'm going to let everyone know of what they did too!

0
★☆☆☆☆

I was absolutely disgusted at the state of my dog when I picked him up from daycare. He was sopping wet, smelled of urine and was limping when I saw him.

It was late at night and pretty dark outside, so I didn't notice the wetness at first, but the smell was definitely there. I was tired from my long flight, so I just went home and decided I'll just bathe my dog when I got home. Nevermind he just got a bath before going there.

The limping I noticed when I was about to bathe him. He completely didn't want to be touched on his hind leg.

I am never going here again. I advice all people to stay away from this place too because even as I tried to address the situation with this company, they just said he was fine when he left and acted as if I was making things up.

Well I'm not, and I'm going to let everyone know of what they did too!

Pros: none whatsoever

Cons: management doesn't care about their service

from CitySearch
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I went out of town and had my dog stay at Wags Hotel, as he always does whenever I'm away. This time, he had his own suite as usual, had a daily 20 minute zen massage, had a daily bully stick snack, and so on.

One time, I logged online and I saw him on the camera in his suite, howling!!! I felt bad :(

I logged on again maybe 45 minutes later and he's still howling. I get alarmed.

I called the front desk and no answer. It kept on like that for over 3/4 the day, until I was finally able to get a human being.

Then, the subject was dismissed and that's that and that's all they cared about - or didn't care.

Hmm, since I trusted you enough to take care of my dog while I'm away, I guess this is where my trust went?

See ya! There are many more daycare places in San Francisco and some might actually care.

0
★☆☆☆☆

I went out of town and had my dog stay at Wags Hotel, as he always does whenever I'm away. This time, he had his own suite as usual, had a daily 20 minute zen massage, had a daily bully stick snack, and so on.

One time, I logged online and I saw him on the camera in his suite, howling!!! I felt bad :(

I logged on again maybe 45 minutes later and he's still howling. I get alarmed.

I called the front desk and no answer. It kept on like that for over 3/4 the day, until I was finally able to get a human being.

Then, the subject was dismissed and that's that and that's all they cared about - or didn't care.

Hmm, since I trusted you enough to take care of my dog while I'm away, I guess this is where my trust went?

See ya! There are many more daycare places in San Francisco and some might actually care.

from CitySearch
.

This was the first time our family used this daycare. We were highly impressed with their website and all the promises they mentioned and all the other fancy equipment shown on the site.

I was able to view him on his suite's camera and what I saw on the camera, I didn't like.

Mainly, it didn't seem as if my dog was walked at all, as promised. Also, when I took him home, his neck was sopping wet. My guess is that some other dog got rough on him and the people here didn't even care enough to wipe away the slobber.

My dog completely stunk, and he didn't go in there that way. I guess all the fancy equipment doesn't take the place of caring caregivers.

I'm going elsewhere next time.

0
★☆☆☆☆

This was the first time our family used this daycare. We were highly impressed with their website and all the promises they mentioned and all the other fancy equipment shown on the site.

I was able to view him on his suite's camera and what I saw on the camera, I didn't like.

Mainly, it didn't seem as if my dog was walked at all, as promised. Also, when I took him home, his neck was sopping wet. My guess is that some other dog got rough on him and the people here didn't even care enough to wipe away the slobber.

My dog completely stunk, and he didn't go in there that way. I guess all the fancy equipment doesn't take the place of caring caregivers.

I'm going elsewhere next time.

Pros: can't think of one

Cons: people don't care

from CitySearch
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Do you have an awesome dog? Enter your dog in the Wag Hotels contest by simply uploading a picture!

Just go to the home page of waghotels for more info.

2
★★★★★

Do you have an awesome dog? Enter your dog in the Wag Hotels contest by simply uploading a picture!

Just go to the home page of waghotels for more info.

Pros: Winner gets photoshoot, stay at Wag Hotels

Cons: Only limited to Nor Cal Residents

from CitySearch
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I have had my cat stay at Wag twice and although she would prefer to be at home, I feel better that I know she is in good hands at WAG SF cattery. The staff is attentive and aware of her quirky behavior. She has room to move in the multi-level kitty suite with her very own litter box. But the clincher in the 5 star cat accommodation is that the cats can not smell the dogs due to the room having a separate air filtration system. Furthermore, the room is far from the dogs so it is very quite making for a much less stressful environment during her stay.
I had looked other places for my cat to stay. But was displeased with the thought of her saying in a cage with the smell and sound of dogs filling the building. The $8.00 additional cost/nt was justified! And my cat adjusted just fine to the situation.

5
★★★★★

I have had my cat stay at Wag twice and although she would prefer to be at home, I feel better that I know she is in good hands at WAG SF cattery. The staff is attentive and aware of her quirky behavior. She has room to move in the multi-level kitty suite with her very own litter box. But the clincher in the 5 star cat accommodation is that the cats can not smell the dogs due to the room having a separate air filtration system. Furthermore, the room is far from the dogs so it is very quite making for a much less stressful environment during her stay.
I had looked other places for my cat to stay. But was displeased with the thought of her saying in a cage with the smell and sound of dogs filling the building. The $8.00 additional cost/nt was justified! And my cat adjusted just fine to the situation.

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0 out of 1 people found this review helpful.

.

My little zoey went to Wags and I as a parent was incredibly nervous. My husband had found the place and said it all checked out but I was still sad and nervous to leave my little fluffer muffin. All I know is that when we got back to pick her up she was the happiest dog ever and not in the sense that she wanted to leave wags. She just seemed relaxed, like she was on a super fun relaxing vacation, she had swimming time in their pool, a peanut butter filled kong toy and many playgroup sessions oh and a bath right before we came. Everyone was accomodating, friendly and incredibly professional. It is definitely worth the money, which I thought was pricey... We will be back again soon, thank you Wags for everything!

2
★★★★★

My little zoey went to Wags and I as a parent was incredibly nervous. My husband had found the place and said it all checked out but I was still sad and nervous to leave my little fluffer muffin. All I know is that when we got back to pick her up she was the happiest dog ever and not in the sense that she wanted to leave wags. She just seemed relaxed, like she was on a super fun relaxing vacation, she had swimming time in their pool, a peanut butter filled kong toy and many playgroup sessions oh and a bath right before we came. Everyone was accomodating, friendly and incredibly professional. It is definitely worth the money, which I thought was pricey... We will be back again soon, thank you Wags for everything!

Pros: All the options

Cons: a bit pricey

from CitySearch
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Its so good to know that your pet is happy and safe when you need to travel. The Wag Hotel is really a great place for having your pet groomed as well.

5
★★★★★

Its so good to know that your pet is happy and safe when you need to travel. The Wag Hotel is really a great place for having your pet groomed as well.

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0 out of 1 people found this review helpful.

.

I had a stressful time finding a spot for my boxer named Lola...I had called several places the week before the 4th of July trying with no success, I was number 63 on the waiting list at one place and 44 at another. I called Wag and they booked us a suite with no problem. Greeted with very nice people in the front...who all had walkie talkies on so they could communicate to each other easily. Lola was taken to her room which I saw and totally approved and I was able to take my vacation and so was Lola. Low and behold, on returning from vacation....(my dog does not do well with others-she is over excited) I walked in and told the peeps I was there to pick up Lola they pointed to what they call the fish bowl-(a large viewing area where the dogs get supervised play time...with a person who as soon as hits the ground was there to keep the area clean, very impressed) and there was my dog totally calm and playing with other dogs, 1st time ever! I will from now on when my budget affords it (kinda pricey) take Lola to Wag. It was great and my dog was well rested and did not want to leave.

2
★★★★★

I had a stressful time finding a spot for my boxer named Lola...I had called several places the week before the 4th of July trying with no success, I was number 63 on the waiting list at one place and 44 at another. I called Wag and they booked us a suite with no problem. Greeted with very nice people in the front...who all had walkie talkies on so they could communicate to each other easily. Lola was taken to her room which I saw and totally approved and I was able to take my vacation and so was Lola. Low and behold, on returning from vacation....(my dog does not do well with others-she is over excited) I walked in and told the peeps I was there to pick up Lola they pointed to what they call the fish bowl-(a large viewing area where the dogs get supervised play time...with a person who as soon as hits the ground was there to keep the area clean, very impressed) and there was my dog totally calm and playing with other dogs, 1st time ever! I will from now on when my budget affords it (kinda pricey) take Lola to Wag. It was great and my dog was well rested and did not want to leave.

Pros: Plenty of room to roam. Friendly staff.

Cons: $40+per night, but worth it!

from CitySearch
.

I have a 9 year old male collie mix who has arthritis in one front leg. I left him at Wags this past weekend (3/15/08-3/17/08) with horrifying results. After our regular Saturday morning routine - walk in GG Park, did his business, had breakfast - I dropped him off at Wags. When we walked in, my dog wouldn't move off the matt at the front door. They have a plastic-like coating over the concrete floors that dogs don't seem to like. Even the guy at the desk told me it was for the convenience of cleaning up, but that dogs don't like it. Weird. I told the guy at the front desk several times that I would be out of town, and gave him my cell phone number in case of emergencies. I also left my cell phone number for the groomer, so she could call me and discuss my dog's hair cut. I then left him there and went to the airport. When I landed at SFO Monday evening there was a message from my wife (who does not live in SF) stating that Wags had called her to let ME know that the groomer couldn't cut my dog's hair because he couldn't stand up! I rushed to WAGS to find out what was going on. I found out that Sunday morning, one day after putting my dog in their care, he could not get up on his own power. The "handlers" had to do a two-man carry and lift him up by using a towel under his belly. So, they leave me a message AT HOME, even though I told them several times that I would be out of town. They did nothing else. It wasn't until the groomer set off a red flag by declining to groom my dog, noting that the dog could not stand up; she said there was something wrong with this dog. In the 2 days that my dog was at Wags unable to stand up on his own, the staff did nothing to help him. They didn't contact me or my "emergency person", nor did they seek medical attention for him. They allowed him to fester there until I came back from my trip 2 days later. He is now at the pet hospital, very miserable. And, I?m racking up thousands in vet bills. Shame on them!

0
★☆☆☆☆

I have a 9 year old male collie mix who has arthritis in one front leg. I left him at Wags this past weekend (3/15/08-3/17/08) with horrifying results. After our regular Saturday morning routine - walk in GG Park, did his business, had breakfast - I dropped him off at Wags. When we walked in, my dog wouldn't move off the matt at the front door. They have a plastic-like coating over the concrete floors that dogs don't seem to like. Even the guy at the desk told me it was for the convenience of cleaning up, but that dogs don't like it. Weird. I told the guy at the front desk several times that I would be out of town, and gave him my cell phone number in case of emergencies. I also left my cell phone number for the groomer, so she could call me and discuss my dog's hair cut. I then left him there and went to the airport. When I landed at SFO Monday evening there was a message from my wife (who does not live in SF) stating that Wags had called her to let ME know that the groomer couldn't cut my dog's hair because he couldn't stand up! I rushed to WAGS to find out what was going on. I found out that Sunday morning, one day after putting my dog in their care, he could not get up on his own power. The "handlers" had to do a two-man carry and lift him up by using a towel under his belly. So, they leave me a message AT HOME, even though I told them several times that I would be out of town. They did nothing else. It wasn't until the groomer set off a red flag by declining to groom my dog, noting that the dog could not stand up; she said there was something wrong with this dog. In the 2 days that my dog was at Wags unable to stand up on his own, the staff did nothing to help him. They didn't contact me or my "emergency person", nor did they seek medical attention for him. They allowed him to fester there until I came back from my trip 2 days later. He is now at the pet hospital, very miserable. And, I?m racking up thousands in vet bills. Shame on them!

Pros: Convenient

Cons: Uncaring, poorly trained staff

from CitySearch
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From reading the reviews I was excited to find such a cool and somewhat swanky place for my beagle to stay. I was simply shocked at how much is played up on the website in comparrison to the reality. I don't know where those pictures were taken but it was not at Wags. It is a COLD STERRIL KENNEL. My dog was in a stacked kennel surounded by probably 40 other dogs in a small space. It was stressful for her as evidenced by the fact that she lost her voice and could barely bark when we left. The play area is small and the outdoor play costs more money. THe only accurate aspect is that the people are very nice and friendly. I am sure there were nice to my dog but htere is simply no way that she got any individual love and attention. The "Luxury suite's" are ridiculous. They dress it up nicely but it is still a slab of flooring with a small enclosed indoor space. These people are playing up services to a affluent SF crowd but bottom line is they are packing these dogs in to make cash.

0
★☆☆☆☆

From reading the reviews I was excited to find such a cool and somewhat swanky place for my beagle to stay. I was simply shocked at how much is played up on the website in comparrison to the reality. I don't know where those pictures were taken but it was not at Wags. It is a COLD STERRIL KENNEL. My dog was in a stacked kennel surounded by probably 40 other dogs in a small space. It was stressful for her as evidenced by the fact that she lost her voice and could barely bark when we left. The play area is small and the outdoor play costs more money. THe only accurate aspect is that the people are very nice and friendly. I am sure there were nice to my dog but htere is simply no way that she got any individual love and attention. The "Luxury suite's" are ridiculous. They dress it up nicely but it is still a slab of flooring with a small enclosed indoor space. These people are playing up services to a affluent SF crowd but bottom line is they are packing these dogs in to make cash.

Pros: Nice Staff, clean

Cons: small facilities for dogs, stressful environment, over crowded, false advertising of space, slow service

from CitySearch
.

You can dress it up but it's still a kennel. The base price is fair (more expensive though than I pay my dogsitter to watch my dog in a cage free environment) But what's really annoying is that they try to get you to pay for all the "extras" which really should be included. I mean come on, I have to PAY to have my dog's belly rubbed after she's been in a cage for 22 hours? There should be unlimited dog walks and play time for these prices.

1
★★☆☆☆

You can dress it up but it's still a kennel. The base price is fair (more expensive though than I pay my dogsitter to watch my dog in a cage free environment) But what's really annoying is that they try to get you to pay for all the "extras" which really should be included. I mean come on, I have to PAY to have my dog's belly rubbed after she's been in a cage for 22 hours? There should be unlimited dog walks and play time for these prices.

Pros: Convienent

Cons: Not worth the price

from CitySearch
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Its a great space and def very clean. However, its a little misleading - for the basic boarding fee your dog stays in its cage or room for 22 hours - dogs are only allowed out for 2 hours a day. If you want your dog to go on the grassy roof or get a belly rub, you get charged extra and thats when it becomes expensive. My very sociable and energetic scottish terrier would not be happy with that. I think it s a good place for dogs who are okay with their own company or have special needs but for the average pooch who likes to be around other dogs and near people, it wouldn't work. I won't be boarding my dog there, San Francisco has plenty of true cageless boarding places.

1
★★★☆☆

Its a great space and def very clean. However, its a little misleading - for the basic boarding fee your dog stays in its cage or room for 22 hours - dogs are only allowed out for 2 hours a day. If you want your dog to go on the grassy roof or get a belly rub, you get charged extra and thats when it becomes expensive. My very sociable and energetic scottish terrier would not be happy with that. I think it s a good place for dogs who are okay with their own company or have special needs but for the average pooch who likes to be around other dogs and near people, it wouldn't work. I won't be boarding my dog there, San Francisco has plenty of true cageless boarding places.

Pros: Great space, clean

Cons: Dogs only allowed out 2 hrs a day

from CitySearch
.

Wag is awesome! I've never felt comfortable leaving my dog anywhere while I was out of town- always had a friend stay at my place. I stumbled upon Wag's West Sac. location & loved it. I originally just went in to check out their pet boutique but, joined others on a tour and was really impressed with the facility & the employees. Now my dog gets to play with others- exercise all day- walks, too. He loves going. Wag in SF is a dream come true- Love it!

2
★★★★★

Wag is awesome! I've never felt comfortable leaving my dog anywhere while I was out of town- always had a friend stay at my place. I stumbled upon Wag's West Sac. location & loved it. I originally just went in to check out their pet boutique but, joined others on a tour and was really impressed with the facility & the employees. Now my dog gets to play with others- exercise all day- walks, too. He loves going. Wag in SF is a dream come true- Love it!

from CitySearch
.

WAG Hotels is absolutely the best place for a dog or cat to stay in the city. The door-to-door pick up and delivery service is perfect for my busy schedule. The hotel is super clean and has a hip vibe. The staff seem to love my dog as much as I do. Luxury suites, swimming pool, salon, spa, massages, and a roof top dog park. I wish I could stay!

2
★★★★★

WAG Hotels is absolutely the best place for a dog or cat to stay in the city. The door-to-door pick up and delivery service is perfect for my busy schedule. The hotel is super clean and has a hip vibe. The staff seem to love my dog as much as I do. Luxury suites, swimming pool, salon, spa, massages, and a roof top dog park. I wish I could stay!

Pros: Convenient, Clean, Courteous, Professional, Unique and Affordable

Cons: none

from CitySearch

Editorial from

In Short
This pet-boarding facility boasts about the comfort of its dog suites and cat condos, yet it's the well-trained staff and ultra-clean epoxy floors and kennels that will have owners purring. From business walks to…

 

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