Tonight I visited BCG for the2nd time for a highlight. The 1st highlight I had was with Nicole, and she gave me the whitish blonde (as opposed to orangish), highlights I've always yearned for. She suggested I also add another color for lowlights, and it turned out FABULOUS. In between visits (8 months), I dyed my hair at home twice with brown dye.
I went back today for an appointment with Bimala. There was ample parking, and I walked in and sat down to get my foils in. Bimala isn't the type that you have to force small-talk with, so I caught up on Britney's latest exploits. There were four other girls in the salon getting their hair done (which says something, doesn't it?), so we chatted easily. Within about an hour I was ready to get rinsed and dried.
Once I started drying my hair (I don't like to pay if I'm not going anywhere, but it wasn't awkward, rather it was very comfortable and natural like I was at a friend's house, and she was showing me her best products), I saw that the color wasn't blonde enough, and that my hair, except for the roots, looked largely the same.
Normally I'd su*k (bad word apparently) it up and never go back, but I liked this place so much, I screwed up my courage, and I told them, "um..I think I need toner; it looks pretty much the same." It wasn't akward at all, and Nicole immediately said, "sit tight, and I'll freehand some more color through it." Initially, I had told Nicole I LOVED my color, meaning what she had done the last time I saw her. She had thought I meant the color I currently had, so she asked Bimala to match my roots to the lighter ends of my hair. It was a TOTAL miscommunication, but I had to laugh because it was so ironic: she had done EXACTLY what I told her I wanted. She stayed an additional two hours, and didn't charge me for what was really my fault.
She's awesome to talk to, she's fun, she doesn't try to sell services or products, nothing is ever awkward, and she does GREAT hair. Run, don't walk!