I too left Diadem even though I was very happy with the way my hair looked and felt when it was done.
Not only was the wait time several hours but the owner and her mother were rude and unprofessional. As a professional working woman my time is too valuable to spend hours in a hair salon waiting to have my hair done.
Even after complaining about the long wait several times I never received an apology. To make matters worse, I was blamed for scheduling an appointment that wasn't "first thing in the morning!!" Well that makes sense "BLAME THE CUSTOMER!!".
And let's not mention the unprofessional catty whispering that goes on between the owner and some of her stylists. If she expects to run a professional business she needs to understand the meaning of "conducting herself in a professional manner."
And don't mention the prices. They are like the soup du jour! How much money does Diadem need to make today??? Prices will be set accordingly!
Professional women are not being fooled. This means only one thing...Follow the money trail!
Straight to the IRS!! News flash! Cash only business??? Fluctuating prices??? They probably aren't paying taxes!
Pros: Stylist did a good job but it was outweighed by poor customer service
Cons: horrendous customer service, fluctuating prices, rude immature owner