Pinnacle Automotive Service

Being new to this area, I was in search of an auto shop that will take care of my needs. Honnestly, I have never been treated so fair and honnest in my life until I started going to Pinniacle Auto. This is no joke, these people are "real". Chris, Kevin and Chase. What a family! They were raised to do honest work and to be fair in delivering it. I have had them do much work on my 92 Cadilac. Every single visit was the same - "excellent workmanship" and "excellent and professional customer service". And get this, they stand behind their work too. Try getting that consistantly from other auto shops. They are very creative in problem resolution, and sometimes offer several differnt solutions a customer can chooose from. This gives the customer a feeling of control over the excellent service they provide. They are in business for the customer. And thats us!
KEEP UP THE GREAT WORK! and thank you.

My friend referred me to Pinnacle. Stupidly, I went to a dealership first. The dealership wrote the car up to the tune of $650, not money that I had. Worse, Southern States Nissan charged me $115 just to look at the car!

It's a completely different world when you go to Pinnacle. Everybody there is NICE. They treat you like a person, they tell you everything that could even be remotely wrong with the car, but then they are honest in the appraisals of what you should fix and when you should fix it. The prices are more than fair, and they are just genuinely interested in making sure that your car works like it is supposed to.

If you don't believe me, just go there for an oil change and try it out. You'll be family in no time!

Pros: Service, Speed, Sincerity
Cons: Hard to think of any at this point. Really the con is that Pinnacle is the exception rather than the norm in auto service.

I'm a first time customer, new to the Raleigh area, and found Pinnacle through a search of Triangle citysearch. My 1995 Nissan Quest had a loose transmission handle on the steering column. The local Nissan dealer wanted $115 just to look at the car. I called Pinnacle and they said they had seen this before, and it was likely a loose bushing that would cost about $100 to repair. I made an appointment for 9am the next morning, and they had me out in 30 minutes with a $38 bill. If first impressions are lasting, then I'm a customer for life.

Pros: Friendly and Knowledgeable staff, Quality Service
Cons: none

This is a family owned buisness, by what I would have to say some of the nicest people you will ever meet... Complete honest, will bend over backwards to help you, as freindly as if you'd known them for 10 years.....I just showed up completely unannouced with a huge problem on my car, from faulty work done by another shop, and these guys really helped me out, cleaned up the mess and found the real problem, Then they only charged me for about have of the hours of labor they put into it... They see everything from BMW, to Saab, To your muscle cars....They can do it all, and do it well....I highly recommend them, and I know my family and I will not be going anywere else in the future,....Thanks again guys. I just can't say enough about you guys...You're the best.......

jason Watkins

Pros: everything
Cons: none

Very Honest group of people that do great work for great prices. Customer Service was outstanding. Will refer to friends and family.

Pros: Everything
Cons: None that I could find