Mighty Clean House Cleaning

★☆☆☆☆

About Mighty Clean House Cleaning

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  • Maid & Butler Service

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Personal Services
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Service Master Co

2660 Raleigh Rd Eldorado, IL

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Service Master Co

2660 Raleigh Rd Eldorado, IL

1.25 4
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this service is terrible. i just saw the first four reviews and wish i had seen them before i hired this company. they use dirty rags and my house was dirty when they left. difficult to work with, unreliable.

0
★☆☆☆☆

this service is terrible. i just saw the first four reviews and wish i had seen them before i hired this company. they use dirty rags and my house was dirty when they left. difficult to work with, unreliable.

Pros: none

Cons: house is dirtier when they leave

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If I didn't have to give a rating I would give the cleaning company a zero.

The cleaning company presents well at first. They send a sales representative to your residence to present all of the services. The sales representative speaks great English, and is very attentive. They answer all of your questions and they even show you a letter that praises how great they are from an unhappy couple who had to discontinue their services because they were moving to another state.

The fact of the matter is that the cleaners are terrible. They don't speak English, which makes it impossible to communicate unless you are fluent in Spanish.

If you have any complaints, another person who barely speaks English promises to relay your concerns to the manager who is always out of town.

When you finally do speak to the manger, he promises that he will take care of everything and that he will definetly put your house on the schedule sooner rather than later for a quality assurance walk through. A walk through was never done for my house.

The manager then told me that my house takes 6 hours to clean when in actuality they spend about an hour on the premises.

They mostly hang out because every week nothing is clean. The most obvious sign that they have even been in the house is the orange aerosol that they spray to pretend like they actually cleaned something.

They also move everything around. They don't return anything, I mean anything to its original location. They don't clean behind anything or under anything.

THE COMPANY IS BASICALLY A RIP OFF DISGUISED AS CLEANING COMPANY!

I eventually changed cleaning companies. If you would like more detail, feel free to email me at nnenne17@aol.

Ijeoma Nwankwo

0
★☆☆☆☆

If I didn't have to give a rating I would give the cleaning company a zero.

The cleaning company presents well at first. They send a sales representative to your residence to present all of the services. The sales representative speaks great English, and is very attentive. They answer all of your questions and they even show you a letter that praises how great they are from an unhappy couple who had to discontinue their services because they were moving to another state.

The fact of the matter is that the cleaners are terrible. They don't speak English, which makes it impossible to communicate unless you are fluent in Spanish.

If you have any complaints, another person who barely speaks English promises to relay your concerns to the manager who is always out of town.

When you finally do speak to the manger, he promises that he will take care of everything and that he will definetly put your house on the schedule sooner rather than later for a quality assurance walk through. A walk through was never done for my house.

The manager then told me that my house takes 6 hours to clean when in actuality they spend about an hour on the premises.

They mostly hang out because every week nothing is clean. The most obvious sign that they have even been in the house is the orange aerosol that they spray to pretend like they actually cleaned something.

They also move everything around. They don't return anything, I mean anything to its original location. They don't clean behind anything or under anything.

THE COMPANY IS BASICALLY A RIP OFF DISGUISED AS CLEANING COMPANY!

I eventually changed cleaning companies. If you would like more detail, feel free to email me at nnenne17@aol.

Ijeoma Nwankwo

Pros: None

Cons: Everything

.

Horrible company. They cleaned my house for a few months and the service was descent at first. It continously got worse. I talked to the owner a few times and nothing improved. The cleaning people spent their time at my house breaking things, damaging walls and talking bad about the owner while they cleaned. The owner did nothing to repair or replace my broken items so I fired this company. The cleaning also became sub standard. I would definetely NOT recommend this company. By far the worse ever! They also cut the time they spent at my house in half so instead of 2 hours they claimed everything was cleaned in 1 hour yet they still charged me the same amount. The owner comes across as a very nice guy when he gives you an estimate but after that they are terrible to deal with. Don't fall for the nice guy act!

0
★☆☆☆☆

Horrible company. They cleaned my house for a few months and the service was descent at first. It continously got worse. I talked to the owner a few times and nothing improved. The cleaning people spent their time at my house breaking things, damaging walls and talking bad about the owner while they cleaned. The owner did nothing to repair or replace my broken items so I fired this company. The cleaning also became sub standard. I would definetely NOT recommend this company. By far the worse ever! They also cut the time they spent at my house in half so instead of 2 hours they claimed everything was cleaned in 1 hour yet they still charged me the same amount. The owner comes across as a very nice guy when he gives you an estimate but after that they are terrible to deal with. Don't fall for the nice guy act!

.

This was the first time I have had a housekeeping service so I really didn't have anything to compare it to.
First I would like to start off by saying that the cleaning crew was always very nice and presentable. I don't have any problem with their employees. I felt they were trustworthy. However, the cleaning I received was never that great. It always seemed they missed something or it just was done to my standards. True, I could have called and told them, but with toddler in the house and working, it always slipped my mind. For example, they are suppose to clean all mirrors, windows, but there frequently were hand prints and smudges left on the glass. Also, they never really cleaned well around the base of the toilets. I even called them about that, but it never really improved.
The biggest issue, however, was the lack of communication. They have short hours during the day and you always have to leave a message. I never was put on the schedule the first time that I was suppose to have my cleaning. Once I was, they told me they would call and let me know the date and time but I had to call 3 different times to finally figure out when they were coming. When I decided to cancel (we were selling our house), I talked to 3 different people on 3 different occasions to verify it was cancelled. Then today, the crew showed up anyway. I was floored that after all the people I had talked to that the cleaners still showed up. Horrible communication!!!
The pricing seems normal, I don't really know. We decided to start with 2 cleanings a month and then decided to have 4 cleanings a month. The price was the same, which I found odd. But that really wasn't that big of a deal.
I am sorry that we didn't like them, as we like to support locally owned and operated businesses. That is why we picked them over some "national" named companies.

1
★★☆☆☆

This was the first time I have had a housekeeping service so I really didn't have anything to compare it to.
First I would like to start off by saying that the cleaning crew was always very nice and presentable. I don't have any problem with their employees. I felt they were trustworthy. However, the cleaning I received was never that great. It always seemed they missed something or it just was done to my standards. True, I could have called and told them, but with toddler in the house and working, it always slipped my mind. For example, they are suppose to clean all mirrors, windows, but there frequently were hand prints and smudges left on the glass. Also, they never really cleaned well around the base of the toilets. I even called them about that, but it never really improved.
The biggest issue, however, was the lack of communication. They have short hours during the day and you always have to leave a message. I never was put on the schedule the first time that I was suppose to have my cleaning. Once I was, they told me they would call and let me know the date and time but I had to call 3 different times to finally figure out when they were coming. When I decided to cancel (we were selling our house), I talked to 3 different people on 3 different occasions to verify it was cancelled. Then today, the crew showed up anyway. I was floored that after all the people I had talked to that the cleaners still showed up. Horrible communication!!!
The pricing seems normal, I don't really know. We decided to start with 2 cleanings a month and then decided to have 4 cleanings a month. The price was the same, which I found odd. But that really wasn't that big of a deal.
I am sorry that we didn't like them, as we like to support locally owned and operated businesses. That is why we picked them over some "national" named companies.

Pros: Trustworthy staff

Cons: Communication issues, sub par cleaning

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