Massage Envy - Ballantyne

★★★☆☆
  • 14835 Ballantyne Village Way Ste 160

    Charlotte, NC 28277

    Map & Directions
  • 704-369-5220

About Massage Envy - Ballantyne

Categories
  • Spas
  • Massage
Hours
M-F 8am-10pm, Sa 9am-8pm, Su 10am-6pm
Emails
  • clinic0166@massageenvy.com

Personal Services

Personal Services
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The front desk staff and technicians are very friendly and professional. I know that whatever has "stressed me" before I arrive for my massage appointment, I will be welcomed with a smile, relax in the quiet room and then receive my hour

3
★★★★★

The front desk staff and technicians are very friendly and professional. I know that whatever has "stressed me" before I arrive for my massage appointment, I will be welcomed with a smile, relax in the quiet room and then receive my hour

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Ive been a member at Massage Envy for two years or so and this was the worst experience ever!! I called the Ballantyne office today to try to get a friend and I a massage. I left a detailed message stating what I wanted. When the customer

3
★★★★★

Ive been a member at Massage Envy for two years or so and this was the worst experience ever!! I called the Ballantyne office today to try to get a friend and I a massage. I left a detailed message stating what I wanted. When the customer

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I enjoy the massages but it fels very routine. Almost like an assembly line. Nothing special to make me feel special.

1
★★★☆☆

I enjoy the massages but it fels very routine. Almost like an assembly line. Nothing special to make me feel special.

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Do not give them your credit card!! They continue to charge it, even though I cancelled my contract. They are rude and the managers refuse to return calls. The spa experience leaves something to be desired. With all the spa and massages around here, don't get fooled by the $39 'introduction fee'. It's not worth it and you will end up regretting it.

1
★☆☆☆☆

Do not give them your credit card!! They continue to charge it, even though I cancelled my contract. They are rude and the managers refuse to return calls. The spa experience leaves something to be desired. With all the spa and massages around here, don't get fooled by the $39 'introduction fee'. It's not worth it and you will end up regretting it.

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Customer service was lacking. I called to find out when my contract ended and they said it was done. Then they proceeded to charge my credit card two more times. They would not reimburse me. They gave me a hard time when I needed to reschedule, but had no problem expecting me to accomodate their changes. I left messages several times to speak with a manager and never heard from them. The massages were sub-par and the lack of customer service made it worse. I will never go back there and would certainly never recommend it to any one else.

1
★☆☆☆☆

Customer service was lacking. I called to find out when my contract ended and they said it was done. Then they proceeded to charge my credit card two more times. They would not reimburse me. They gave me a hard time when I needed to reschedule, but had no problem expecting me to accomodate their changes. I left messages several times to speak with a manager and never heard from them. The massages were sub-par and the lack of customer service made it worse. I will never go back there and would certainly never recommend it to any one else.

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We were given a gift card and when we made the appointment explained that to the receptionist. When the massage was give they charged us since we had been there before. This was not shared at the time we made the appointment nor was it explained when we arrived with the gift card. Even after asking the price. Since we had been there before with there introductory offer they told us that we would have to pay the full price. They were rude and did not care that they have lost two patrons. In addition, there was a dog on the premises which I am sure is against health department regulations.
Hand & Stone just down the street is so much better!

0
★☆☆☆☆

We were given a gift card and when we made the appointment explained that to the receptionist. When the massage was give they charged us since we had been there before. This was not shared at the time we made the appointment nor was it explained when we arrived with the gift card. Even after asking the price. Since we had been there before with there introductory offer they told us that we would have to pay the full price. They were rude and did not care that they have lost two patrons. In addition, there was a dog on the premises which I am sure is against health department regulations.
Hand & Stone just down the street is so much better!

Pros: nothing

Cons: terrible customer service

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2
★★★★★
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I bought a package for my husband for his birthday on the understanding that it could be canceled at any time. He used it a few times but wasn't impressed so he canceled. Nearly a year later they are still billing my credit card and despite numerous calls they will not correct the issue. My opinion - don't give them your credit card. You'll regret it.

0
★☆☆☆☆

I bought a package for my husband for his birthday on the understanding that it could be canceled at any time. He used it a few times but wasn't impressed so he canceled. Nearly a year later they are still billing my credit card and despite numerous calls they will not correct the issue. My opinion - don't give them your credit card. You'll regret it.

Pros: Bad customer service

Cons: None I can think of

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I had a very unpleasant experience with all of the representatives at Massage Envy in Ballantyne. I had received a gift Certificate from my 16-year-old daughter for my birthday and wanted to return it for a variety of reasons. I think if my experience had been different I might have changed my mind and felt like Massage Envy was a great place to relax and have a massage; instead I was met with negativity and poor customer service. In fact, when I asked to leave a message for the Owner, they were even ruder. I would like to tell Torsten Schermer what type of greeting and communication I received from his staff.

I was not certain that I wanted to return this gift Certificate but now I am absolutely sure. In this time in the economy, a Business will not survive without solid Customer Service. I would be ashamed of my entire staff for how they treated me and my Husband at the Ballantyne location.

I would not recommend there services just based on their lack of Customer Service.

Surprised!

0
★☆☆☆☆

I had a very unpleasant experience with all of the representatives at Massage Envy in Ballantyne. I had received a gift Certificate from my 16-year-old daughter for my birthday and wanted to return it for a variety of reasons. I think if my experience had been different I might have changed my mind and felt like Massage Envy was a great place to relax and have a massage; instead I was met with negativity and poor customer service. In fact, when I asked to leave a message for the Owner, they were even ruder. I would like to tell Torsten Schermer what type of greeting and communication I received from his staff.

I was not certain that I wanted to return this gift Certificate but now I am absolutely sure. In this time in the economy, a Business will not survive without solid Customer Service. I would be ashamed of my entire staff for how they treated me and my Husband at the Ballantyne location.

I would not recommend there services just based on their lack of Customer Service.

Surprised!

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I had a massage here, and loved every second of it. The staff here is great, and the facility is beautiful. It is very clean, and I would recommend it to anyone! Everyone deserves a massage. The prices here are very reasonable also.

5
★★★★★

I had a massage here, and loved every second of it. The staff here is great, and the facility is beautiful. It is very clean, and I would recommend it to anyone! Everyone deserves a massage. The prices here are very reasonable also.

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I have paid a lot for massages but never had one for $39 and I felt so good. I'm now a member and go back for a treat or for relief of pain and stress. It's the best value and I've always been able to schedule an appointment regularly with my therapist.

2
★★★★★

I have paid a lot for massages but never had one for $39 and I felt so good. I'm now a member and go back for a treat or for relief of pain and stress. It's the best value and I've always been able to schedule an appointment regularly with my therapist.

Pros: Felt very professional but relaxing

Cons: if you want to stick around, try the quiet room

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Massage Envy is new in town and I got addicted right away.
They provide relaxing, as well as pain alleviating massages at a great rate of $39.
They are open even on Saturdays and Sundays. You need to try this

2
★★★★★

Massage Envy is new in town and I got addicted right away.
They provide relaxing, as well as pain alleviating massages at a great rate of $39.
They are open even on Saturdays and Sundays. You need to try this

Pros: I got a 9pm appointment

Cons: for individual therapists appointments on the weekend call ahead of time (2 days)

Message from Massage Envy - Ballantyne

Our therapists are here to alleviate every ache, pain or stress — no matter how small — because we agree on one thing: The good life should actually feel that way.

Yext PowerListings

 

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