Alexander's Import Auto Repair

★★★☆☆
Specializes in service and repair for imports, including Toyota, Volkswagen, Audi, BMW, Mercedes, plus many more for over 20 years.
  • 2904 E 35th St

    Minneapolis, MN 55406

    Map & Directions
  • 612-729-2516

About Alexander's Import Auto Repair

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Hours
Mon-Fri 8am-5:30pm
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Personal Services

Personal Services
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my family has been taking our 3 volvos to alexanders for over 8 years now. we have recommended multiple friends over they years and all are as happy with alexanders as us.. all the reasons we like them have already been listed, they are knowlegdable, and friendly people who just want you to be happy driving your car. The one thing I will mention negitively is the lack of customer service. its not terrible and is to be expeceted from an auto garage but you do notice it quite a bit the more you deal with them.. a minor thing to worry about when your talking cars

5
★★★★★

my family has been taking our 3 volvos to alexanders for over 8 years now. we have recommended multiple friends over they years and all are as happy with alexanders as us.. all the reasons we like them have already been listed, they are knowlegdable, and friendly people who just want you to be happy driving your car. The one thing I will mention negitively is the lack of customer service. its not terrible and is to be expeceted from an auto garage but you do notice it quite a bit the more you deal with them.. a minor thing to worry about when your talking cars

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I received a coupon from them for a $39.99 oil change. There were no restriction on he coupon. When made the appointment I told them I wanted to schedule the Fall Maintenance Special that they sent me in the mail. I dropped my car off on Tues night and then I went to pick it up the next day I went to pay. The guy told me it would be$86.23. I handed him the coupon for the $39.99 oil change, he said of let me file that and throw it in the garbage and told me that it would be $86.23. I asked why and he said that thy had to use synthetic oil so the coupon did not apply. I said well it does not say that on the coupon. I was told that it did and he handed me a copy of it. I reread it and it did not state that restriction. So another person in the office read it and said I was correct but I could not have the discount. I asked why and they just said it didn't apply. I reiterated that it did not state that restriction. They said that they did everything in the coupon and I should be happy. Once again I stated that they were not giving me the advertised price. They told me I as out of luck.

0
★☆☆☆☆

I received a coupon from them for a $39.99 oil change. There were no restriction on he coupon. When made the appointment I told them I wanted to schedule the Fall Maintenance Special that they sent me in the mail. I dropped my car off on Tues night and then I went to pick it up the next day I went to pay. The guy told me it would be$86.23. I handed him the coupon for the $39.99 oil change, he said of let me file that and throw it in the garbage and told me that it would be $86.23. I asked why and he said that thy had to use synthetic oil so the coupon did not apply. I said well it does not say that on the coupon. I was told that it did and he handed me a copy of it. I reread it and it did not state that restriction. So another person in the office read it and said I was correct but I could not have the discount. I asked why and they just said it didn't apply. I reiterated that it did not state that restriction. They said that they did everything in the coupon and I should be happy. Once again I stated that they were not giving me the advertised price. They told me I as out of luck.

Pros: They can fix a car

Cons: Do not honor coupons they send customers

.

We had a coupon for a special on a tune-up and diagnostic so brought our car to Alexander's. They did extra work on the car without our consent, charged us beyond what was indicated on the special, and would not back down when we complained. Additionally, their diagnosis of an expensive-to-repair oil leak was incorrect: we took the car to another mechanic for a second opinion, who pronounced the car fine. We've been driving it ever since (for over a year) with no problems. I found them disingenuous for not honoring the agreement on their coupon, and untrustworthy for issuing a faulty diagnosis on an expensive repair. Would not recommend.

1
★☆☆☆☆

We had a coupon for a special on a tune-up and diagnostic so brought our car to Alexander's. They did extra work on the car without our consent, charged us beyond what was indicated on the special, and would not back down when we complained. Additionally, their diagnosis of an expensive-to-repair oil leak was incorrect: we took the car to another mechanic for a second opinion, who pronounced the car fine. We've been driving it ever since (for over a year) with no problems. I found them disingenuous for not honoring the agreement on their coupon, and untrustworthy for issuing a faulty diagnosis on an expensive repair. Would not recommend.

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recently had my alfa in for service.. very professional and friendly. fixxed what needed to be fixed and suggested future non-pressing items for the future.

1
★☆☆☆☆

recently had my alfa in for service.. very professional and friendly. fixxed what needed to be fixed and suggested future non-pressing items for the future.

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.

I ended up taking my BMW here and the service was very prompt and professional. Dan and the guys knew what they were talking about and how they could fix her up in as little time as possible. The quotes for parts they gave me was pretty cheap, considering it was in Minneapolis.

PROS: good quality service
CONS: don't try to find in rush hour!

5
★★★★★

I ended up taking my BMW here and the service was very prompt and professional. Dan and the guys knew what they were talking about and how they could fix her up in as little time as possible. The quotes for parts they gave me was pretty cheap, considering it was in Minneapolis.

PROS: good quality service
CONS: don't try to find in rush hour!

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I've been to this garage twice for various reasons. I've been to other repair shops in the Twin Cities, as well as the VW dealership (I own a Golf). My impression is that Alexander's does the best, most effective work for a very reasonable price, and they don't look for or invent other problems with your car, and they don't attach a paranoia-inducing sense of urgency with their recommendations. They do the work you need them to do, they may make a couple suggestions and put these into context, but if there's nothing else wrong with your car, they're happy to tell you so. Their ethical behavior stands in direct contrast to many other garages I've patronized in the last eight years.

PROS: Friendly workers, reasonable rates, helpful explanation of repairs/needs.
CONS:

5
★★★★★

I've been to this garage twice for various reasons. I've been to other repair shops in the Twin Cities, as well as the VW dealership (I own a Golf). My impression is that Alexander's does the best, most effective work for a very reasonable price, and they don't look for or invent other problems with your car, and they don't attach a paranoia-inducing sense of urgency with their recommendations. They do the work you need them to do, they may make a couple suggestions and put these into context, but if there's nothing else wrong with your car, they're happy to tell you so. Their ethical behavior stands in direct contrast to many other garages I've patronized in the last eight years.

PROS: Friendly workers, reasonable rates, helpful explanation of repairs/needs.
CONS:

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Specializes in service and repair for imports, including Toyota, Volkswagen, Audi, BMW, Mercedes, plus many more for over 20 years.

 

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