Austin Baby!

★★★★★
Tue-Wed: 10-2 Thur-Fri: 12-6 Sat: 10-4 (currently training employees! new extended hours soon!)
  • 505 W Mary St

    Austin, TX 78704

    Map & Directions
  • 512-448-0118

About Austin Baby!

Categories
  • Clothing Stores
  • Children's Clothing Stores
  • Baby Clothes
  • Used Clothing
Details
  • Custom Clothing

Shopping

Shopping
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5.0 4
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Hi just want to let you know that http://www.bizymoms.com/austin/index.php is a great site to reach a large mom community. They also have a feature to list businesses and coupons http://www.bizymoms.com/austin/coupons-businesses.php . Why don't you try out and see your business increase.

5
★★★★★

Hi just want to let you know that http://www.bizymoms.com/austin/index.php is a great site to reach a large mom community. They also have a feature to list businesses and coupons http://www.bizymoms.com/austin/coupons-businesses.php . Why don't you try out and see your business increase.

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So many explanations with only 5000 characters!

As owner of Austin Baby, I am of course more than concerned with the review. With the move came an unexpected outage of our digital phone service, before our new phone service was available. Many customers were left uncalled and many voice mails were left unreturned. The moment I noticed this, I hired somebody to help me personally call each person to immediately apologize for the delay in response, and of course, do whatever necessary to meet the customers' needs.

Austin Baby is learning every day how to embrace and be prepared for the growth that our attached parent, cloth-diapering, family-friendly community is nurturing. We are taking business classes, receiving business counseling (yeah BIGAustin!), seeking out help from wise and experienced local moms and professionals, installing and learning new software, and always open to the valuable input of our clients - professionally doing everything possible to make sure every client is treated with the respect, the warm service, and the breath of fresh air that she/he deserves.

I realize we do not have the staff that the large discount stores do, although I do not know of a large corporation where one would receive the face to face service, particularly about cloth diapering. Nor can I be at the computer and on the phone most of the day, like many of the online stores since most of my customer relationship is face to face. Then again, an online store has not developed a retail store to demonstrate the life and fun of cloth diapering. And we have been committed to charge no more than both of these venues. Service is absolutely an area of pride at Austin Baby.

We have probably misplaced a few important papers in the move, and with the growth comes the defining of new systems and means of communication. Two moms put the store together - from flooring and moving to funding and purchasing, and yet never let go of being moms; I, as most of our customers, are proud and excited with where we are.

I do ask that the poster consider her review. It was not a letter written to a large corporation which will be filed away after a standard form letter response at the most. This is a business built with heart and soul and families. This is a very personal response from somebody who is working hard to give attached parents a place to shop and meet and sit and relax, an environment in which they can feel good about breastfeeding, taking all the time they need to try on a sling, or ask countless questions to help decide on which cloth diaper is the best for their personal lifestyle.

My cell phone is 512-749-2592. I invite you call me personally for a formal and specific apology for the situation that you must have experienced and to determine what additional service we can provide to bring peace to your relationship with Austin Baby.

Many happy vibes to you,
Erin Sheppard

5
★★★★★

So many explanations with only 5000 characters!

As owner of Austin Baby, I am of course more than concerned with the review. With the move came an unexpected outage of our digital phone service, before our new phone service was available. Many customers were left uncalled and many voice mails were left unreturned. The moment I noticed this, I hired somebody to help me personally call each person to immediately apologize for the delay in response, and of course, do whatever necessary to meet the customers' needs.

Austin Baby is learning every day how to embrace and be prepared for the growth that our attached parent, cloth-diapering, family-friendly community is nurturing. We are taking business classes, receiving business counseling (yeah BIGAustin!), seeking out help from wise and experienced local moms and professionals, installing and learning new software, and always open to the valuable input of our clients - professionally doing everything possible to make sure every client is treated with the respect, the warm service, and the breath of fresh air that she/he deserves.

I realize we do not have the staff that the large discount stores do, although I do not know of a large corporation where one would receive the face to face service, particularly about cloth diapering. Nor can I be at the computer and on the phone most of the day, like many of the online stores since most of my customer relationship is face to face. Then again, an online store has not developed a retail store to demonstrate the life and fun of cloth diapering. And we have been committed to charge no more than both of these venues. Service is absolutely an area of pride at Austin Baby.

We have probably misplaced a few important papers in the move, and with the growth comes the defining of new systems and means of communication. Two moms put the store together - from flooring and moving to funding and purchasing, and yet never let go of being moms; I, as most of our customers, are proud and excited with where we are.

I do ask that the poster consider her review. It was not a letter written to a large corporation which will be filed away after a standard form letter response at the most. This is a business built with heart and soul and families. This is a very personal response from somebody who is working hard to give attached parents a place to shop and meet and sit and relax, an environment in which they can feel good about breastfeeding, taking all the time they need to try on a sling, or ask countless questions to help decide on which cloth diaper is the best for their personal lifestyle.

My cell phone is 512-749-2592. I invite you call me personally for a formal and specific apology for the situation that you must have experienced and to determine what additional service we can provide to bring peace to your relationship with Austin Baby.

Many happy vibes to you,
Erin Sheppard

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Hi my name is Shannon. I go to Austin Baby all the time and I have such a great time. My little one has kid friendly things to play with and I always get such a great vibe from those girls. My sister owns a similar store in Vancouver and she has to do some of the same things with her business. The issues is that most of the cloth diaper manufactureres are Mothers too and have busy lives and sometimes things are on backorder and that is the way it is. She also has to take orders and wait for shipments. It is just he way it is and I am so sorry to hear that another mother would come down so hard on other mothers that are just trying to offer a service for Austin that just isn't there on the internet. You can buy on the iternet but you cannot get the help you need if you are a first timer at cloth diapering. I love these ladies and give my full respect for these two gals that are mothers and between them have four kids to also take care of. Emily is right, in these days you need places like these to watch your back when the big guys wont. So everyone please comeand check Austin Baby out and get your own opinion. Thanks for listening.

5
★★★★★

Hi my name is Shannon. I go to Austin Baby all the time and I have such a great time. My little one has kid friendly things to play with and I always get such a great vibe from those girls. My sister owns a similar store in Vancouver and she has to do some of the same things with her business. The issues is that most of the cloth diaper manufactureres are Mothers too and have busy lives and sometimes things are on backorder and that is the way it is. She also has to take orders and wait for shipments. It is just he way it is and I am so sorry to hear that another mother would come down so hard on other mothers that are just trying to offer a service for Austin that just isn't there on the internet. You can buy on the iternet but you cannot get the help you need if you are a first timer at cloth diapering. I love these ladies and give my full respect for these two gals that are mothers and between them have four kids to also take care of. Emily is right, in these days you need places like these to watch your back when the big guys wont. So everyone please comeand check Austin Baby out and get your own opinion. Thanks for listening.

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I personally know the owner of Austin Baby Store and I just wanted to say that Austin Baby recently moved to a new location and that with that move came several struggles.

I have had many positive experiences with the Austin Baby Store and I would hope that moms would give this small locally owned mama run business a chance.

In a day and age where customers don't count and major companies don't care if our kids play with lead tainted toys; it's time we start supporting our local economies where owners have a vested interest in our communities b/c they are part of it.

This is just my two cents I hope that any mamas who have had negative experiences at the Austin Baby Store would contact the owner Erin Sheppard and see if there is any way she can right any wrongs done. Posting negative comments on forums and public boards can be very damaging. It hurts a real mom with a real family. Austin Baby is not just a nameless, faceless corporation.

5
★★★★★

I personally know the owner of Austin Baby Store and I just wanted to say that Austin Baby recently moved to a new location and that with that move came several struggles.

I have had many positive experiences with the Austin Baby Store and I would hope that moms would give this small locally owned mama run business a chance.

In a day and age where customers don't count and major companies don't care if our kids play with lead tainted toys; it's time we start supporting our local economies where owners have a vested interest in our communities b/c they are part of it.

This is just my two cents I hope that any mamas who have had negative experiences at the Austin Baby Store would contact the owner Erin Sheppard and see if there is any way she can right any wrongs done. Posting negative comments on forums and public boards can be very damaging. It hurts a real mom with a real family. Austin Baby is not just a nameless, faceless corporation.

Was this review helpful to you?
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More about Austin Baby!

*cloth diapering (Fuzzi Bunz, bumGenius!, unbleached prefolds, Bummis, Wabi Sabi, Little Beetle, Poppy Pants, Fly Baby, Allen's Detergent, Charlier's Soap, Bac-Out, MiniShower, wet bags, cloth wipes and solution) *baby wearing (360 Bebe, Moby Wrap, Wabi S

 

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