Lucky Dog Grooming

★★★★☆
Full-service and self-service grooming are available at this state-of-the-art doggy salon.
  • 9414 Anderson Mill Rd Suite 300

    Austin, TX 78729

    Map & Directions
  • 512-331-7222

About Lucky Dog Grooming

Categories

Pets & Animals

Pets & Animals
More choices in Austin:
Resultset_next

Pine Street Animal Clinic

903 S. Pine St. Cabot, AR

Resultset_next

Groom Inc

2009 Backbone Rd Cabot, AR

4.2917 24
Hi! Sign in to let us know how Lucky Dog Grooming was?
Write a Review
.

When my family and pet cocker spaniel moved to austin 3 yrs ago, no groomer would take my dog because of his absess on his skin. I explained this to Jeff that when cockers get old they have these growths on their body, he ask to see him

3
★★★★★

When my family and pet cocker spaniel moved to austin 3 yrs ago, no groomer would take my dog because of his absess on his skin. I explained this to Jeff that when cockers get old they have these growths on their body, he ask to see him

.

Some people don't have as much common sense as their dogs! No one can be at their best all the time! Lucky Dog is a very good place to take your pet. They care and show it by their service and care of your pet. My Rosie loves their

3
★★★★★

Some people don't have as much common sense as their dogs! No one can be at their best all the time! Lucky Dog is a very good place to take your pet. They care and show it by their service and care of your pet. My Rosie loves their

.

Best grooming place in Austin! Kind and friendly staff! They excel in their work and exceed my expectations every time!

3
★★★★★

Best grooming place in Austin! Kind and friendly staff! They excel in their work and exceed my expectations every time!

.

I have been taking my dog to Jeff for at least 7 years (he is now 14) and every time is a great experience he loves the place and likes Jeff a lot. Jeff is great with all the dogs and I would not take my dog anywhere else. Super happy

3
★★★★★

I have been taking my dog to Jeff for at least 7 years (he is now 14) and every time is a great experience he loves the place and likes Jeff a lot. Jeff is great with all the dogs and I would not take my dog anywhere else. Super happy

.

When I moved out to Cedar Park I had a hard time finding a pet groomer that I could trust with my "kids". I had 3 dogs when I moved out here and I treat them like they are my children. I took them to a big chain pet center and left with a

3
★★★★★

When I moved out to Cedar Park I had a hard time finding a pet groomer that I could trust with my "kids". I had 3 dogs when I moved out here and I treat them like they are my children. I took them to a big chain pet center and left with a

.

Have taken my lab here a few times. The only time I was treated politely and in a very professional manner was when I first went there and just dropped in. Didn't realize that I was supposed to make an appointment. The first two times

3
★★★★★

Have taken my lab here a few times. The only time I was treated politely and in a very professional manner was when I first went there and just dropped in. Didn't realize that I was supposed to make an appointment. The first two times

.

I took my yorkie here a few months ago based on the good reviews here. Not a great situation in this place- dogs are left on the table unattended while tied to the grooming table, which is so dangerous. My dog's grooming job was..eh..I've

3
★★★★★

I took my yorkie here a few months ago based on the good reviews here. Not a great situation in this place- dogs are left on the table unattended while tied to the grooming table, which is so dangerous. My dog's grooming job was..eh..I've

.

We took our Bichon, Puppy to Lucky Dog Grooming this morning and we couldn't be happier. They said it would take 2 hours, and it did. They called us but we'd already headed up there to get him. When he came out, he was happy as could be and looked Adorable! We will certainly be going back. Oh and the price was very reasonable! Wonderful place!

2
★★★★★

We took our Bichon, Puppy to Lucky Dog Grooming this morning and we couldn't be happier. They said it would take 2 hours, and it did. They called us but we'd already headed up there to get him. When he came out, he was happy as could be and looked Adorable! We will certainly be going back. Oh and the price was very reasonable! Wonderful place!

Pros: Friendly, Dog was happy, Looked great, out on time

.

I took my Shihtzu in when they opened in the morning. I told them explicitly that he had sensitive skin and to try not to burn him or cut him (why is this too much to ask of most of the groomers in this damn town?). Sooo, my girlfriend goes to pick him up around 4:00 (why does it take every groomer 7 hours to groom a dog if it's the first dog in?) and he's covered in feces in a crate someplace in the back. My girlfriend got very, very upset and demanded a rewash by the end of the day. So, they washed him again. She picked him up and of course, he was burned in several places. And they of course you get charged for it. And you don't go back and you try another place and it's the same thing over and over. I've bought some shears and so far I'm doing a better job. The dog doesn't look quite as good but at least he's not in pain when I'm done!

0
★☆☆☆☆

I took my Shihtzu in when they opened in the morning. I told them explicitly that he had sensitive skin and to try not to burn him or cut him (why is this too much to ask of most of the groomers in this damn town?). Sooo, my girlfriend goes to pick him up around 4:00 (why does it take every groomer 7 hours to groom a dog if it's the first dog in?) and he's covered in feces in a crate someplace in the back. My girlfriend got very, very upset and demanded a rewash by the end of the day. So, they washed him again. She picked him up and of course, he was burned in several places. And they of course you get charged for it. And you don't go back and you try another place and it's the same thing over and over. I've bought some shears and so far I'm doing a better job. The dog doesn't look quite as good but at least he's not in pain when I'm done!

Pros: Near home

Cons: Bad treatment of my dog

.

I took my Westie a month ago and they greeted me at the door, spoke playfully to my girl. As another reviewer mentioned, no cuts or close shaves on her which usually occurs on her chest. I love my girl and wouldn't take nor trust her with just anyone.

2
★★★★★

I took my Westie a month ago and they greeted me at the door, spoke playfully to my girl. As another reviewer mentioned, no cuts or close shaves on her which usually occurs on her chest. I love my girl and wouldn't take nor trust her with just anyone.

Pros: Friendly, Flexible & Professional

Cons: None to Mention

.

We've been taking our boys, Mac and Winston (mini schnauzers), to Lucky Dog for over 2 years and we are extremely satisfied with the service we receive. Jeff and Courtney are awesome and treat our boys very well. Our boys look great every time we pick them up, smell super good and never have cuts on them. We first started going there because it was close to where were lived but for the last 2yrs. we've been driving from South Austin to take our boys there, it's so worth it. We?ve never had an issue getting the boys in for our Saturday appointments and they are always done within a couple hours, not like other places where you drop your dog off at 7:30 am and pick them up at 6pm! The price is reasonable and the service is EXCELLENT!

2
★★★★★

We've been taking our boys, Mac and Winston (mini schnauzers), to Lucky Dog for over 2 years and we are extremely satisfied with the service we receive. Jeff and Courtney are awesome and treat our boys very well. Our boys look great every time we pick them up, smell super good and never have cuts on them. We first started going there because it was close to where were lived but for the last 2yrs. we've been driving from South Austin to take our boys there, it's so worth it. We?ve never had an issue getting the boys in for our Saturday appointments and they are always done within a couple hours, not like other places where you drop your dog off at 7:30 am and pick them up at 6pm! The price is reasonable and the service is EXCELLENT!

Pros: Friendly, clean

Cons: none!

.

I've been twice now...bath only for both my dogs; however, the staff is friendly, the shop is clean and my dogs are bathed and returned to me in under two hours....unlike many shops that keep your dog all day!
Here you feel like your pets are a priority and both times my dogs have run in and shown no sign of regret...they are returned to me happy and clean. Give them a try...can't say anything about grooming just yet but am hopeful for the same quality work. They also have great hours!

2
★★★★★

I've been twice now...bath only for both my dogs; however, the staff is friendly, the shop is clean and my dogs are bathed and returned to me in under two hours....unlike many shops that keep your dog all day!
Here you feel like your pets are a priority and both times my dogs have run in and shown no sign of regret...they are returned to me happy and clean. Give them a try...can't say anything about grooming just yet but am hopeful for the same quality work. They also have great hours!

Pros: Location and Hours

.

I have a hard time even finding places to get my cat groomed for a reasonable price. I first found this place a year ago and they did a great job for cheap. You can literally call in or walk in and they will give you an appointment. This place is convenient, easy and affordable! I have not found any other place like this one for cat grooming.

5
★★★★★

I have a hard time even finding places to get my cat groomed for a reasonable price. I first found this place a year ago and they did a great job for cheap. You can literally call in or walk in and they will give you an appointment. This place is convenient, easy and affordable! I have not found any other place like this one for cat grooming.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

In response to the "don't take for your animal's sake" review, I find that hard to believe! Jeff is an absolute wonder with my animals. I have a very sensitive little maltese who gets nervous with most groomers. She is happy going here and parades herself around the house after she is done. My cat (a 16-yr old persian) can be a nightmare for most groomers! She does fine here and is in a wonderful mood after her grooming. I feel extremely good dropping them off and feel the price is reasonable, especially when both of mine usually need a bit more TLC! I would highly recommend Jeff and the establishment as a whole!

5
★★★★★

In response to the "don't take for your animal's sake" review, I find that hard to believe! Jeff is an absolute wonder with my animals. I have a very sensitive little maltese who gets nervous with most groomers. She is happy going here and parades herself around the house after she is done. My cat (a 16-yr old persian) can be a nightmare for most groomers! She does fine here and is in a wonderful mood after her grooming. I feel extremely good dropping them off and feel the price is reasonable, especially when both of mine usually need a bit more TLC! I would highly recommend Jeff and the establishment as a whole!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Our two-year-old schnoodles had only known one groomer their entire lives...she recently moved away and we were nervous to choose someone new. A friend recommended Jeff at Lucky Dog on Anderson Mill Rd. It was very easy to get an appointment. When I arrived they listened to my preferences and concerns. Jeff did an excellent job! Both dogs look very handsome and they were cut just the way I asked. Certainly the best cut they have ever had. We will absolutely be back as loyal customers! An added plus, the price is very reasonable.

2
★★★★★

Our two-year-old schnoodles had only known one groomer their entire lives...she recently moved away and we were nervous to choose someone new. A friend recommended Jeff at Lucky Dog on Anderson Mill Rd. It was very easy to get an appointment. When I arrived they listened to my preferences and concerns. Jeff did an excellent job! Both dogs look very handsome and they were cut just the way I asked. Certainly the best cut they have ever had. We will absolutely be back as loyal customers! An added plus, the price is very reasonable.

Pros: easy appointments, reasonable price, great groomer

.

I usually take my dogs to a different groomer but I just moved and wanted to see if this one, which is close by, is just as good. They're horrible to the animals. It's just two people i think working there, they have zero customer service skills, not friendly, treat you like you don't really exist. I walked in with my dog and another was being groomed at the moment and was being treated like the guy was a complete animal abuser. Not recommended.

0
★☆☆☆☆

I usually take my dogs to a different groomer but I just moved and wanted to see if this one, which is close by, is just as good. They're horrible to the animals. It's just two people i think working there, they have zero customer service skills, not friendly, treat you like you don't really exist. I walked in with my dog and another was being groomed at the moment and was being treated like the guy was a complete animal abuser. Not recommended.

Pros: close by....

Cons: ... not worth it

.

I have been bouncing around between groomers for a while. This was my first time using Lucky Dog. I called the day before and still got an appointment, they weren't booked out for weeks or anything. Their facilities were very clean and spacious. The staff was friendly. I dropped off my dog and he was finished quickly. He looks really cute, and the price was reasonable. I will be coming back.

2
★★★★★

I have been bouncing around between groomers for a while. This was my first time using Lucky Dog. I called the day before and still got an appointment, they weren't booked out for weeks or anything. Their facilities were very clean and spacious. The staff was friendly. I dropped off my dog and he was finished quickly. He looks really cute, and the price was reasonable. I will be coming back.

.

Great haircut...this was my first experience with Lucky Dog and I was very happy that my little maltese looked great! The salon was impeccably clean and the receptionist was courteous and professional. When she took Elliot to the back to place him in a cage, I went and saw that room was clean and neat and so was his cage. Both Courtney and Jeff took part in Elliot's grooming and they did a great job! Considering his hair was very long, dirty and matted, he looks wonderful. His ears were plucked and cleaned, nails trimmed and he smells fresh. My only complaint was that he was there a little longer than I had been informed and that there was no seating for customers to wait. Overall a good experience.

2
★★★★☆

Great haircut...this was my first experience with Lucky Dog and I was very happy that my little maltese looked great! The salon was impeccably clean and the receptionist was courteous and professional. When she took Elliot to the back to place him in a cage, I went and saw that room was clean and neat and so was his cage. Both Courtney and Jeff took part in Elliot's grooming and they did a great job! Considering his hair was very long, dirty and matted, he looks wonderful. His ears were plucked and cleaned, nails trimmed and he smells fresh. My only complaint was that he was there a little longer than I had been informed and that there was no seating for customers to wait. Overall a good experience.

Pros: Clean, adequate parking, good service and value, professional and courteous

Cons: No customer seating

.

I've been taking my bichon to Lucky Dog Grooming shortly after they opened and have always been happy with the haircut. When I asked them if I could bring my moms llasa apsa that has been banned from other groomers, they said that was fine and they are use to aggressive dogs. They even let us stay with her while they groomed her. My mom and I were very impressed with the groomer and how patient he was. She has not looked that great in a long time.

2
★★★★★

I've been taking my bichon to Lucky Dog Grooming shortly after they opened and have always been happy with the haircut. When I asked them if I could bring my moms llasa apsa that has been banned from other groomers, they said that was fine and they are use to aggressive dogs. They even let us stay with her while they groomed her. My mom and I were very impressed with the groomer and how patient he was. She has not looked that great in a long time.

Pros: clean facility, great groomer

Cons: small parking lot, had to park next door

.

Went while they were supposed to be open and they were closed (went on Sunday at 5pm)! Wasted my time and I will not go back.

0
★☆☆☆☆

Went while they were supposed to be open and they were closed (went on Sunday at 5pm)! Wasted my time and I will not go back.

Pros: Couldn't tell you since they were not open when they said they would be!

Cons: Not open when they say they will be.

.

I went here because they were close to my home. The people there were not friendly and did not even address my dog. They just took her from me and said here fill this out and we'll call you. When I picked her up she had a 3 inch long Mohawk down her back! I have no idea what they did to make her hair stick straight up but I do know that my dog did not look like that when I took her in. I would never go back there again.

1
★★☆☆☆

I went here because they were close to my home. The people there were not friendly and did not even address my dog. They just took her from me and said here fill this out and we'll call you. When I picked her up she had a 3 inch long Mohawk down her back! I have no idea what they did to make her hair stick straight up but I do know that my dog did not look like that when I took her in. I would never go back there again.

Pros: None

Cons: Parking, The unfriendly staff, the job they did

.

Since Lucky Dog Grooming was close to my residence, I decided to call them to ask if they also groom cats. Yes, indeed, they do. Having just brought home a 8-month old shelter kitten, he was supposed to be flee-free, but I found out, he wasn't. (But of course, I have no complaints since I'm glad there are shelters to care for homeless pets). On the phone, the receptionist was courteous and prompt to take my appointment. I was able to get a same day appointment, at the requested time. When I walked in, the place was clean and spacious. The groomer asked all kinds of questions about my kitten, which I liked (whether he was de-clawed, etc.). The groomer also explained that it would take a little longer for a cat to be ready to take home, since they do not use the dryer on cats (they don't like the blowdrying experience). My kitten was ready to take home at the time they said he would be ready. My kitten was clean, dry, and fresh-smelling. His ears were cleaned, and he was calmly sitting in his kitty-carrier. I would use "Lucky Dog" again for my cat/kitten.

2
★★★★☆

Since Lucky Dog Grooming was close to my residence, I decided to call them to ask if they also groom cats. Yes, indeed, they do. Having just brought home a 8-month old shelter kitten, he was supposed to be flee-free, but I found out, he wasn't. (But of course, I have no complaints since I'm glad there are shelters to care for homeless pets). On the phone, the receptionist was courteous and prompt to take my appointment. I was able to get a same day appointment, at the requested time. When I walked in, the place was clean and spacious. The groomer asked all kinds of questions about my kitten, which I liked (whether he was de-clawed, etc.). The groomer also explained that it would take a little longer for a cat to be ready to take home, since they do not use the dryer on cats (they don't like the blowdrying experience). My kitten was ready to take home at the time they said he would be ready. My kitten was clean, dry, and fresh-smelling. His ears were cleaned, and he was calmly sitting in his kitty-carrier. I would use "Lucky Dog" again for my cat/kitten.

Pros: Clean, On-Time, Attentive & Caring to my Pet.

Cons: Parking can be tricky.

.

12-4-07
I received a call from Lucky Dog today. They saw the review I wrote (below), and mentioned that this was the 2nd complaint about the groomer. I was told that said groomer is no longer employed by Lucky Dog. The young lady that called me was very polite and very apologetic, and offered to have my dog groomed by the owner (with 10 years of experience) for free if I was willing to give them another chance. I agreed.

If a business is checking their ratings and making reparations for a job poorly done, I'm willing to give them another chance; especially since they fired that awful groomer.

11-16-07
Despite the negative review, I decided to give this place a try. It had been in the Community Impact Newspaper and had a 20% off coupon, so gave it a shot. BAD IDEA. I couldn't drop my dog off, so I typed specific instructions on how I wanted my dog's fur cut, and provided a cell phone number that I could be reached at if they had any questions. They called late in the day to ask one question, but nothing more.

When I went to pick up my dog, I didn't make a fuss, despite noticing several things I didn't like. When I got her home and really looked at her, I realized what a HORRIBLE job the groomer had done. Despite my specific instructions, they had done only 1 of the things I requested.

My dog's fur looks like they took a dull knife to it and just started cutting away. I said I wanted my Yorkie to have a bear face, but I got a full mustache instead. I asked for clean feet and didn't get it. All over my dog's fur, there are chunks of hair that are a different length than the rest, not to mention blunt cutting of the fur in general. Also, my dog has been licking away at the area under her "butt" - the fur was shaved far too close and is causing her discomfort. I am disgusted with the job the groomer did and would NEVER recommend them. The manager will be getting a call tomorrow morning, and I hope they're professional enough to fix my poor dog's fur.

1
★★☆☆☆

12-4-07
I received a call from Lucky Dog today. They saw the review I wrote (below), and mentioned that this was the 2nd complaint about the groomer. I was told that said groomer is no longer employed by Lucky Dog. The young lady that called me was very polite and very apologetic, and offered to have my dog groomed by the owner (with 10 years of experience) for free if I was willing to give them another chance. I agreed.

If a business is checking their ratings and making reparations for a job poorly done, I'm willing to give them another chance; especially since they fired that awful groomer.

11-16-07
Despite the negative review, I decided to give this place a try. It had been in the Community Impact Newspaper and had a 20% off coupon, so gave it a shot. BAD IDEA. I couldn't drop my dog off, so I typed specific instructions on how I wanted my dog's fur cut, and provided a cell phone number that I could be reached at if they had any questions. They called late in the day to ask one question, but nothing more.

When I went to pick up my dog, I didn't make a fuss, despite noticing several things I didn't like. When I got her home and really looked at her, I realized what a HORRIBLE job the groomer had done. Despite my specific instructions, they had done only 1 of the things I requested.

My dog's fur looks like they took a dull knife to it and just started cutting away. I said I wanted my Yorkie to have a bear face, but I got a full mustache instead. I asked for clean feet and didn't get it. All over my dog's fur, there are chunks of hair that are a different length than the rest, not to mention blunt cutting of the fur in general. Also, my dog has been licking away at the area under her "butt" - the fur was shaved far too close and is causing her discomfort. I am disgusted with the job the groomer did and would NEVER recommend them. The manager will be getting a call tomorrow morning, and I hope they're professional enough to fix my poor dog's fur.

Pros: Offered discount, clean, convenient location

Cons: Poor job on grooming, seemingly inexperienced groomers

.

We do not recommend this business. Our dog had 2 cuts when she came home.
The groomer did not even tell us this occured. We will not go back.

0
★☆☆☆☆

We do not recommend this business. Our dog had 2 cuts when she came home.
The groomer did not even tell us this occured. We will not go back.

Pros: Clean

Cons: Poor parking but most important our dog was cut

 

Wait, you're the expert.

If you've been to or used Lucky Dog Grooming, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review