Surprise House of Kebabs

★★★☆☆
  • 15693 Reems Road

    Surprise, AZ 85378

    Map & Directions
  • 623-933-9393

About Surprise House of Kebabs

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  • Restaurants

Food

Food
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3.0 2
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We dropped in on The House of Kebabs in Surprise and found the interior to be quite pleasant, bistro style. What was unexpected but wonderful was the lentil soup! Delicious!
We asked to have baba ghanush instead of hummus in our veggie pita sandwich and it was yummy too! The pita was fresh and soft and the vegetables super fresh and crisp.
We do not eat out much because we hate all of the chain restaurants in Surprise. This place was great! The wait staff still needs some work - but the food is what is important - and they got it right!

4
★★★★☆

We dropped in on The House of Kebabs in Surprise and found the interior to be quite pleasant, bistro style. What was unexpected but wonderful was the lentil soup! Delicious!
We asked to have baba ghanush instead of hummus in our veggie pita sandwich and it was yummy too! The pita was fresh and soft and the vegetables super fresh and crisp.
We do not eat out much because we hate all of the chain restaurants in Surprise. This place was great! The wait staff still needs some work - but the food is what is important - and they got it right!

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I just visited the newly opened House of Kebab on Reems Road in Surprise, Ariz. and was disappointed over all. On my way there, I visualized a simple eatery with a visible rotisserie where I'd get something to go or eat on the run. Well, I was surprised to open the door and find a place with a rich ambiance -- amber covered lights, wood floors, warm-toned walls, some striking artwork with floral motifs.There was one couple at a table finishing their meal and a waiter, a child, and someone I surmised was the waiter's girlfriend clustered at the bar. We navigated several dirty tables and a floor strewn with crumbs to arrive at a clean table.Our appetizer arrived quickly, but the accompanying pita bread tasted like it had been pulled from the store wrapper. I asked them to toast it which made a difference.My meal was brought to me about 20 minutes before my companion's meal. The waiter gave me something slightly larger than a demitasse spoon purportedly for my soup. I asked for a soup spoon and received one. I'd been wanting some pita bread while eating my meal, but there was no one around to ask. When my companion's meal finally arrived, it was the wrong item.We also noticed that the price tag was still brand-spanking new on my companion's entree plate. (Don't think it had been through the dishwasher even once by the looks of it...ewwwww...)We had to go up to the bar to pay as the waiter avoided our eyes and seemed to hide in the kitchen. When we mentioned any of the issues to the waiter, he seemed to deflect them with, well, what could he do. He said that the dishwasher hadn't shown up, the bus boy had gone and he was the only person there (for a period my companion and I were the only customers in the place --the most there ever were was four). --There was a dirty food bowl and utensils in open view in the bar that an employee had clearly been eating from. Next to the dirty bowl were two open wine bottles. And the little boy had been running in and out of the kitchen drinking soda. The young woman who'd been huddled with the waiter had left about 20 minutes after we arrived. He had spent quite a bit of time with her....seemed like he could have wiped a table or two and/or let the kitchen know to orchestrate our meal --even after she left --if not while she was there. A father and son arrived as we were eating. I watched and noticed that the father's meal arrived, and the son had to wait. The son's meal finally arrived about 10 minutes after the father's. The father commented to me that it didn't seem like the waiter was very experienced.I saw on the wall that a Mr. and Mrs. Hagopian own this place. Well --I think it looks like they've invested some good money into decorating the place, but they really need to work on training and supporting the staff they leave in charge --cooks, waitpersons, etc., to ensure their investment isn't for nothing. I am very disappointed. I had been so excited about this new place.

2
★★☆☆☆

I just visited the newly opened House of Kebab on Reems Road in Surprise, Ariz. and was disappointed over all. On my way there, I visualized a simple eatery with a visible rotisserie where I'd get something to go or eat on the run. Well, I was surprised to open the door and find a place with a rich ambiance -- amber covered lights, wood floors, warm-toned walls, some striking artwork with floral motifs.There was one couple at a table finishing their meal and a waiter, a child, and someone I surmised was the waiter's girlfriend clustered at the bar. We navigated several dirty tables and a floor strewn with crumbs to arrive at a clean table.Our appetizer arrived quickly, but the accompanying pita bread tasted like it had been pulled from the store wrapper. I asked them to toast it which made a difference.My meal was brought to me about 20 minutes before my companion's meal. The waiter gave me something slightly larger than a demitasse spoon purportedly for my soup. I asked for a soup spoon and received one. I'd been wanting some pita bread while eating my meal, but there was no one around to ask. When my companion's meal finally arrived, it was the wrong item.We also noticed that the price tag was still brand-spanking new on my companion's entree plate. (Don't think it had been through the dishwasher even once by the looks of it...ewwwww...)We had to go up to the bar to pay as the waiter avoided our eyes and seemed to hide in the kitchen. When we mentioned any of the issues to the waiter, he seemed to deflect them with, well, what could he do. He said that the dishwasher hadn't shown up, the bus boy had gone and he was the only person there (for a period my companion and I were the only customers in the place --the most there ever were was four). --There was a dirty food bowl and utensils in open view in the bar that an employee had clearly been eating from. Next to the dirty bowl were two open wine bottles. And the little boy had been running in and out of the kitchen drinking soda. The young woman who'd been huddled with the waiter had left about 20 minutes after we arrived. He had spent quite a bit of time with her....seemed like he could have wiped a table or two and/or let the kitchen know to orchestrate our meal --even after she left --if not while she was there. A father and son arrived as we were eating. I watched and noticed that the father's meal arrived, and the son had to wait. The son's meal finally arrived about 10 minutes after the father's. The father commented to me that it didn't seem like the waiter was very experienced.I saw on the wall that a Mr. and Mrs. Hagopian own this place. Well --I think it looks like they've invested some good money into decorating the place, but they really need to work on training and supporting the staff they leave in charge --cooks, waitpersons, etc., to ensure their investment isn't for nothing. I am very disappointed. I had been so excited about this new place.

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