Mountain States RV

★★★☆☆
  • 10765 Turner Blvd.

    Longmont, CO 80504

    Map & Directions
  • 303-261-3399

About Mountain States RV

Categories
  • RV Rentals
  • Used RV Dealers
  • RV Parts & Equipment
Hours
Monday: 09:00 AM - 05:00 PM
Tuesday: 09:00 AM - 05:00 PM
Wednesday: 09:00 AM - 05:00 PM
Thursday: 09:00 AM - 05:00 PM
Friday: 09:00 AM - 05:00 PM
Saturday: Closed
Sunday: Closed

Automotive

Automotive
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3.4 5
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I recently bought a used Montana Fifth Wheel from Mountain States RV. They were great to work with and I got a great deal on my fifth wheel. But what impressed me the most was they offered to do a pre-delivery inspection and go through the fifth wheel before I bought it for $299. They found the refrigerator not working and had the owner replace it before I bought it. I loved doing business with them. They were honest and bent over backwards to accommodate all my needs.

5
★★★★★

I recently bought a used Montana Fifth Wheel from Mountain States RV. They were great to work with and I got a great deal on my fifth wheel. But what impressed me the most was they offered to do a pre-delivery inspection and go through the fifth wheel before I bought it for $299. They found the refrigerator not working and had the owner replace it before I bought it. I loved doing business with them. They were honest and bent over backwards to accommodate all my needs.

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On our second outing with the RV we bought there, the roof lifted. Melissa assured us the roof was in good condition. When we told her about the roof, she said we should have paid the $299 to go over the RV. That wasn't offered to us. As soon as she said the roof was in good condition, she misrepresented the vehicle. In my opinion, she'll say whatever she has to in order to get a sale. I highly recommend you shop elsewhere.

1
★☆☆☆☆

On our second outing with the RV we bought there, the roof lifted. Melissa assured us the roof was in good condition. When we told her about the roof, she said we should have paid the $299 to go over the RV. That wasn't offered to us. As soon as she said the roof was in good condition, she misrepresented the vehicle. In my opinion, she'll say whatever she has to in order to get a sale. I highly recommend you shop elsewhere.

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Mountain States Fifthwheel RV is under new ownership and has relocated to 10765 Turner blvd. Longmont CO, 80504 Building A We are offering 50% Off service to all of the return customers From The old Mountain States Rv on colfax for your first visit. We are offering service to The rest of the Denver metro area at 50% Off until April 30 2011 please call to make an appointment today at 303-261-3399 or visit our web site at mountainstatesrv.com

5
★★★★★

Mountain States Fifthwheel RV is under new ownership and has relocated to 10765 Turner blvd. Longmont CO, 80504 Building A We are offering 50% Off service to all of the return customers From The old Mountain States Rv on colfax for your first visit. We are offering service to The rest of the Denver metro area at 50% Off until April 30 2011 please call to make an appointment today at 303-261-3399 or visit our web site at mountainstatesrv.com

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As General Manager of Mountain States RV I would like to send my deepest apologies to Gary. Paul is no longer an employee. We appreciate hearing from customers so that we know how we are doing. I again am very sorry for the poor customer service you received from one of our employees.

5
★★★★★

As General Manager of Mountain States RV I would like to send my deepest apologies to Gary. Paul is no longer an employee. We appreciate hearing from customers so that we know how we are doing. I again am very sorry for the poor customer service you received from one of our employees.

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I made an appointment to have warranty work performed on my trailer.
I arrived 30 minutes early for my appointment to be met by the service writer, Paul, who was irritated before I had arrived. I was very congenial to him but he was rude from the start. When I had made the appointment, I furnished the serial number and model number of the refrigerator to the service desk. I was assured the repair would take only 20 minutes, they would have the parts on hand, and the repair would be only to the exterior of the coach. As a service man was starting the repair, the service writer, Paul, asked for the keys to the coach to get the serial number of the refrigerator. I did not bring the keys with me. He was very rude and belligerent and demanded that I furnish him the serial number of the refrigerator. I offered to call him with the number when I got home. He replied "I do not give a flip what you do." I offered to disconnect the trailer from my vehicle, go home immediately to get the keys, then return. He replied , "I do not give a flip about you or what you do." By this time I was getting irritated at his belligerent attitude and stated so. He ordered the workman to stop the 20 minute repair and ordered me to get off the property. I have never encountered such a rude person as Paul from the service department. He seemed offended that I would make an appointment and show up for warranty work in which they probably did not make a lot of profit. He was the most offensive service person I have every encountered. No customer skills at all. I left before any work was completed. It is such a shame as I have had previous work performed there. I will never return or have any service work performed at Mountain States RV.

1
★☆☆☆☆

I made an appointment to have warranty work performed on my trailer.
I arrived 30 minutes early for my appointment to be met by the service writer, Paul, who was irritated before I had arrived. I was very congenial to him but he was rude from the start. When I had made the appointment, I furnished the serial number and model number of the refrigerator to the service desk. I was assured the repair would take only 20 minutes, they would have the parts on hand, and the repair would be only to the exterior of the coach. As a service man was starting the repair, the service writer, Paul, asked for the keys to the coach to get the serial number of the refrigerator. I did not bring the keys with me. He was very rude and belligerent and demanded that I furnish him the serial number of the refrigerator. I offered to call him with the number when I got home. He replied "I do not give a flip what you do." I offered to disconnect the trailer from my vehicle, go home immediately to get the keys, then return. He replied , "I do not give a flip about you or what you do." By this time I was getting irritated at his belligerent attitude and stated so. He ordered the workman to stop the 20 minute repair and ordered me to get off the property. I have never encountered such a rude person as Paul from the service department. He seemed offended that I would make an appointment and show up for warranty work in which they probably did not make a lot of profit. He was the most offensive service person I have every encountered. No customer skills at all. I left before any work was completed. It is such a shame as I have had previous work performed there. I will never return or have any service work performed at Mountain States RV.

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Business Response:

As General Manager of Mountain States RV I would like to send my deepest apologies to Gary. Paul is no longer an employee. We appreciate hearing from customers so that we know how we are doing. I again am very sorry for the poor customer service you received from one of our employees.
 

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