Il Fornaio

★☆☆☆☆
  • 1430 Mt. Diablo Blvd.

    Walnut Creek, CA 94596

    Map & Directions
  • 925-296-0100

About Il Fornaio

Categories
  • Restaurants
  • Traditional American Restaurants
  • Italian Restaurants
Details
  • Family-Friendly Dining

Food

Food
More choices in Walnut Creek:
Resultset_next

San Francisco Creamery

1370 Locust St Walnut Creek, CA

Resultset_next

Fresh Choice Restaurant

1275 S Main St Walnut Creek, CA

1.0 1
Hi! Sign in to let us know how Il Fornaio was?
Write a Review
.

Do not eat here; it is as simple as that. They actually served my wife an un-opened mussel as part of her meal. For those that don't know that means it was dead when it was cooked and that is not good (bad things happen inside dead shellfish!!!). Of course they cooked her meal again, however, by that time my meal was cold and not very good either. To add insult to injury rather than taking the time to understand the issue and offering to make us happy customers some guy in a suit (I assume he thought we should know he was some type of manager, but since he did not bother to say he could have been the head bus boy or valet parker) and gave us coupons for a free dessert or drink the next time we come. I was flabbergasted, whatever happened to quality in service! BTW... I tore up the coupons as I will never go back or refer anyone to that particular Il Fornaio. Please do not hold this review against other Il Fornaio's as I was recently had a meal that was well over $1000 at the Il Fornaio Manhattan Beach, CA and it was very good. Also before I forget this was not the only problem of the night... just the top of the list.

1
★☆☆☆☆

Do not eat here; it is as simple as that. They actually served my wife an un-opened mussel as part of her meal. For those that don't know that means it was dead when it was cooked and that is not good (bad things happen inside dead shellfish!!!). Of course they cooked her meal again, however, by that time my meal was cold and not very good either. To add insult to injury rather than taking the time to understand the issue and offering to make us happy customers some guy in a suit (I assume he thought we should know he was some type of manager, but since he did not bother to say he could have been the head bus boy or valet parker) and gave us coupons for a free dessert or drink the next time we come. I was flabbergasted, whatever happened to quality in service! BTW... I tore up the coupons as I will never go back or refer anyone to that particular Il Fornaio. Please do not hold this review against other Il Fornaio's as I was recently had a meal that was well over $1000 at the Il Fornaio Manhattan Beach, CA and it was very good. Also before I forget this was not the only problem of the night... just the top of the list.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Il Fornaio, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review