Sugar Laboratories Salon

★☆☆☆☆

About Sugar Laboratories Salon

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Personal Services

Personal Services
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I've been going to Sugar Labs to buy my Bumble and Bumble hair product, the styling cream, for about 6 years now. I usually spend nearly $100 and drive from Washington about 22 miles one way to shop their out of loyalty. It' s not convenient in any way, but I enjoy going there.

On June 1, 2007 I purchased 2 bottles of the styling cream over the phone. Apparently the product was changeD, and the receptionist didn't bother to tell me of the numerous complaints they had received regarding it. I paid $44 for the product and my husband picked it up since he happened to be in Portland - again, out of his way.

We left for vacation the next day and when I opened the bottle and used it, clearly it was the wrong stuff. I had assumed the bottles had gotten mixed up as it appeared to be conditioner. Absolutely no styling ability on my curly hair at all. Since we were gone for 2 weeks, and on the island of Maui in an area where there weren't any beauty salons, etc., I limped along with OTC products.

Upon my return I called and asked if they'd had any problems with the styling cream, and Lo And Behold, they'd been receiving complaints about it because B&B had changed the formula! I was appalled that I had been sold something without even being made aware of the change that possibly I wouldn't like it (the owner knew of this change, obviously). I would've purchased something different. As if that wasn't bad enough, the REFUSE to take the product back, not even in an exchange. If you know anyone in the hair product business, you know that the retail price is double what it's purchased for. They were willing to take back one, but not the one that had only a dollop removed from it.

It's amazing that this business is willing to lose my several hundred dollars of purchases a year for $11!

DON'T GO TO SUGAR LABS. IF SOMETHING GOES WRONG, THEY WILL NOT BACK UP THEIR SALE.

1
★☆☆☆☆

I've been going to Sugar Labs to buy my Bumble and Bumble hair product, the styling cream, for about 6 years now. I usually spend nearly $100 and drive from Washington about 22 miles one way to shop their out of loyalty. It' s not convenient in any way, but I enjoy going there.

On June 1, 2007 I purchased 2 bottles of the styling cream over the phone. Apparently the product was changeD, and the receptionist didn't bother to tell me of the numerous complaints they had received regarding it. I paid $44 for the product and my husband picked it up since he happened to be in Portland - again, out of his way.

We left for vacation the next day and when I opened the bottle and used it, clearly it was the wrong stuff. I had assumed the bottles had gotten mixed up as it appeared to be conditioner. Absolutely no styling ability on my curly hair at all. Since we were gone for 2 weeks, and on the island of Maui in an area where there weren't any beauty salons, etc., I limped along with OTC products.

Upon my return I called and asked if they'd had any problems with the styling cream, and Lo And Behold, they'd been receiving complaints about it because B&B had changed the formula! I was appalled that I had been sold something without even being made aware of the change that possibly I wouldn't like it (the owner knew of this change, obviously). I would've purchased something different. As if that wasn't bad enough, the REFUSE to take the product back, not even in an exchange. If you know anyone in the hair product business, you know that the retail price is double what it's purchased for. They were willing to take back one, but not the one that had only a dollop removed from it.

It's amazing that this business is willing to lose my several hundred dollars of purchases a year for $11!

DON'T GO TO SUGAR LABS. IF SOMETHING GOES WRONG, THEY WILL NOT BACK UP THEIR SALE.

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