park 52

★★☆☆☆

About park 52

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I am a home owner that was looking to rent a 4 year old, 4 BR, 2.5 Bath, 2088 sq. ft. house in a gated community in Spanaway. When I first put my house on the market, I hired Park 52 to advertise, rent and manage my property. If you don't feel like reading the rest of this review, consider this...in 3 months of advertising my property Park 52 failed to show my property even one time. I have a beautiful home and was frustrated that nobody had even come to view it; frustrated enough that I decided to advertise on my own on craigstlist. Two hours later I had a showing request and nine days later I signed a lease with a nice family to rent the house. During that time I had several other interested parties as well.

To be fair, when I put the house up on craigslist, the rent had been dropped $200 from the original. However, the rent was fair to begin with (similar houses in the area had rented for the original "high" price) and, frankly, the people I rented to got a pretty good deal.

I honestly feel like Park 52 stole $300 from me. Park 52 structures their compensation a little differently than most property management companies. They ask for $300 up front for advertising costs, but don't charge half or a quarter of the first month's rent like most places. Since half of my first month's rent would be over double the up front advertising cost, this sounded pretty good to me. Also, of the companies that I interviewed they seemed the most professional and helpful. I was wrong about that, as the $300 worth of advertising got me zero and the free advertising on craigslist got my place rented. This might sound crazy but I have to wonder if Park 52 just signs way more houses than they can actually rent, collects the $300 and then rents the ones they can and, "screw the rest of them!"

Colleen, the property manager I worked with, was always friendly and almost always got back to me in a timely manner. However, she obviously wasn't making the renting of my home a priority. After nearly three months working with Park 52 and not having our house shown once, my wife and I decided to give them one more week and then switch companies. At the time, I had already placed my house on the market, and had received interest in the place. The person that I ended up renting to (let's call her Q) had already contacted me to let me know that she was interested. As we were still working with Park 52 I originally gave Q Colleen's number and instructed Q to go through Colleen. Q later told me that although she left several messages with Colleen, Colleen never got back to her.

I called Colleen to tell her my concerns and let her know that she had one week to produce results or we would take our business elsewhere. I also explained to her that our financial situation didn't include paying the additional cost of our mortgage and tried to impress upon her that our house needed to be rented by the time we moved.

Of course, she wanted us to stay with Park 52 and she assured me that she was working with a couple that was interested in our home. However, her actions didn't match her words. In the week between that call and when I ended my business with Park 52 Colleen didn't call or contact me once to update me on the property or any prospective renters. Nor did she answer or return the calls from Q, whom Park 52 probably could have rented my place to and therefore, kept my business.

A few days prior to the deadline I set, Park 52 called to set up 2 x viewing appointments for my house. "Finally," I thought, "I made myself a priority." Think again. Both appointments were canceled last minute. I found this strange, since this had happened on two previous occasions. Three months on the market, 4 x viewing appointments, all of which were canceled last minute. Considering everything else that happened I actually found myself wondering if they had made "fake appointments" to forestall me leaving. I am not accusing them of doing this. However, it is telling that they made me that suspicious of them.

To top it all off, when I sent an e-mail to Colleen to officially end my business with Park 52, I got an out of office reply stating that she would be on vacation for the next week. Usually people set up vacations in advance, so I can hardly fault her for going on vacation when she did. However, considering that 1) I had expressed how important it was to me to rent my house on time (within 5 days of her return) and 2) I had threatened to take my business elsewhere unless I saw some movement on renting my house, I would have expected her to at least call or shoot me an e-mail to let me know that she would be gone, tell me who I should speak with while she was gone and reassure me that they were working to rent my place.

1
★☆☆☆☆

I am a home owner that was looking to rent a 4 year old, 4 BR, 2.5 Bath, 2088 sq. ft. house in a gated community in Spanaway. When I first put my house on the market, I hired Park 52 to advertise, rent and manage my property. If you don't feel like reading the rest of this review, consider this...in 3 months of advertising my property Park 52 failed to show my property even one time. I have a beautiful home and was frustrated that nobody had even come to view it; frustrated enough that I decided to advertise on my own on craigstlist. Two hours later I had a showing request and nine days later I signed a lease with a nice family to rent the house. During that time I had several other interested parties as well.

To be fair, when I put the house up on craigslist, the rent had been dropped $200 from the original. However, the rent was fair to begin with (similar houses in the area had rented for the original "high" price) and, frankly, the people I rented to got a pretty good deal.

I honestly feel like Park 52 stole $300 from me. Park 52 structures their compensation a little differently than most property management companies. They ask for $300 up front for advertising costs, but don't charge half or a quarter of the first month's rent like most places. Since half of my first month's rent would be over double the up front advertising cost, this sounded pretty good to me. Also, of the companies that I interviewed they seemed the most professional and helpful. I was wrong about that, as the $300 worth of advertising got me zero and the free advertising on craigslist got my place rented. This might sound crazy but I have to wonder if Park 52 just signs way more houses than they can actually rent, collects the $300 and then rents the ones they can and, "screw the rest of them!"

Colleen, the property manager I worked with, was always friendly and almost always got back to me in a timely manner. However, she obviously wasn't making the renting of my home a priority. After nearly three months working with Park 52 and not having our house shown once, my wife and I decided to give them one more week and then switch companies. At the time, I had already placed my house on the market, and had received interest in the place. The person that I ended up renting to (let's call her Q) had already contacted me to let me know that she was interested. As we were still working with Park 52 I originally gave Q Colleen's number and instructed Q to go through Colleen. Q later told me that although she left several messages with Colleen, Colleen never got back to her.

I called Colleen to tell her my concerns and let her know that she had one week to produce results or we would take our business elsewhere. I also explained to her that our financial situation didn't include paying the additional cost of our mortgage and tried to impress upon her that our house needed to be rented by the time we moved.

Of course, she wanted us to stay with Park 52 and she assured me that she was working with a couple that was interested in our home. However, her actions didn't match her words. In the week between that call and when I ended my business with Park 52 Colleen didn't call or contact me once to update me on the property or any prospective renters. Nor did she answer or return the calls from Q, whom Park 52 probably could have rented my place to and therefore, kept my business.

A few days prior to the deadline I set, Park 52 called to set up 2 x viewing appointments for my house. "Finally," I thought, "I made myself a priority." Think again. Both appointments were canceled last minute. I found this strange, since this had happened on two previous occasions. Three months on the market, 4 x viewing appointments, all of which were canceled last minute. Considering everything else that happened I actually found myself wondering if they had made "fake appointments" to forestall me leaving. I am not accusing them of doing this. However, it is telling that they made me that suspicious of them.

To top it all off, when I sent an e-mail to Colleen to officially end my business with Park 52, I got an out of office reply stating that she would be on vacation for the next week. Usually people set up vacations in advance, so I can hardly fault her for going on vacation when she did. However, considering that 1) I had expressed how important it was to me to rent my house on time (within 5 days of her return) and 2) I had threatened to take my business elsewhere unless I saw some movement on renting my house, I would have expected her to at least call or shoot me an e-mail to let me know that she would be gone, tell me who I should speak with while she was gone and reassure me that they were working to rent my place.

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We loved the house we occupied except it was drafty and we never could get it warm. The realtors never had maintenance come weather strip the doors. They also never came to check out why the garbage disposal kept shorting out. I was always told to press the reset button. Maintenance was sent out for some other issues though.

Also, even though there is a military clause in the lease requesting 20 days notice, we all know the military does not always give much notice. We were approved for a house that could only be held for 10 days. Our lease was up in 14 days. This company could not waive the 20 day notice and charged us a full month rent and utilities because of a 6 day difference in the notice to vacate date and the actual end of the month. I can honestly say we did not "sit on this information" and just not report it. I let the realtor know before I had even left the post housing office. So a six day gap cost us 1600 in rent and utilities. If you are military STAY AWAY from this realtor.

The houses are nice and the workers are friendly but they are not fast at all when it comes to maintenance. They do however, expect tenants to be fast with their rent and requests. We had a great experience until we did not renew our lease then the attitude of the realtor changed and pro-ration was not offered. I am sad that six days ruined my professional relationship with this office.

2
★★☆☆☆

We loved the house we occupied except it was drafty and we never could get it warm. The realtors never had maintenance come weather strip the doors. They also never came to check out why the garbage disposal kept shorting out. I was always told to press the reset button. Maintenance was sent out for some other issues though.

Also, even though there is a military clause in the lease requesting 20 days notice, we all know the military does not always give much notice. We were approved for a house that could only be held for 10 days. Our lease was up in 14 days. This company could not waive the 20 day notice and charged us a full month rent and utilities because of a 6 day difference in the notice to vacate date and the actual end of the month. I can honestly say we did not "sit on this information" and just not report it. I let the realtor know before I had even left the post housing office. So a six day gap cost us 1600 in rent and utilities. If you are military STAY AWAY from this realtor.

The houses are nice and the workers are friendly but they are not fast at all when it comes to maintenance. They do however, expect tenants to be fast with their rent and requests. We had a great experience until we did not renew our lease then the attitude of the realtor changed and pro-ration was not offered. I am sad that six days ruined my professional relationship with this office.

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I rented from Park 52 for a year before I deployed. I enjoyed their friendly service from paying rent in the office, to the repair tech's that fixed the things that were wrong in our house.
In response to the people on here who have complained about not getting their deposit, what condition did you leave the property in after you left? After I moved out they were able to get me my deposit back before I left to Iraq.
I am very happy to continue to refer thier services to everyone I know coming to Fort Lewis. Thanks for all your help Park 52!

5
★★★★★

I rented from Park 52 for a year before I deployed. I enjoyed their friendly service from paying rent in the office, to the repair tech's that fixed the things that were wrong in our house.
In response to the people on here who have complained about not getting their deposit, what condition did you leave the property in after you left? After I moved out they were able to get me my deposit back before I left to Iraq.
I am very happy to continue to refer thier services to everyone I know coming to Fort Lewis. Thanks for all your help Park 52!

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I would like to hear from previous tents of park 52 in regards to there bad experiences as well as poor level of service.They have a reputation of discrimination as well as keeping deposits and using fake charges.

1
★☆☆☆☆

I would like to hear from previous tents of park 52 in regards to there bad experiences as well as poor level of service.They have a reputation of discrimination as well as keeping deposits and using fake charges.

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