cathy jean shoes

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  • Athletic Shoes
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436 West Hillcrest Drive Space T-20 Thousand Oaks, CA

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SKECHERS Retail

332 W. Hillcrest Drive, #L005 Thousand Oaks, CA

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I purchased a pair of shoes, when I got them home, I noticed the straps were damaged. I went back to the mall to return them on the 10th day of their 10 day return policy. Duh, I forgot the shoes. I explained to the girl on duty, I could go home to get them or be late to work. She said "no problem, I'll leave a note to explain to the manager". I went the next day, talk to the manager, of course no note! The manager tried to call her, but added she still would not honor the return and break company policy. She was able to confirm what was said, still no return. I've emaild corporate, no answer! I've called the number given, machine! Left messages, no answer. Trust me, they do not care about customers, business must be goood! Avoid this place at all cost or you'll regret it!

1
★☆☆☆☆

I purchased a pair of shoes, when I got them home, I noticed the straps were damaged. I went back to the mall to return them on the 10th day of their 10 day return policy. Duh, I forgot the shoes. I explained to the girl on duty, I could go home to get them or be late to work. She said "no problem, I'll leave a note to explain to the manager". I went the next day, talk to the manager, of course no note! The manager tried to call her, but added she still would not honor the return and break company policy. She was able to confirm what was said, still no return. I've emaild corporate, no answer! I've called the number given, machine! Left messages, no answer. Trust me, they do not care about customers, business must be goood! Avoid this place at all cost or you'll regret it!

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