Putnam Buick GMC

★★★★☆
  • 100 California Drive

    Burlingame, CA 94010

    Map & Directions
  • 650-532-9295

About Putnam Buick GMC

Categories
  • Auto Dealers
Details
  • GMC
  • Bedliners
  • Shop Online
  • Auto Detailing
Hours
M-F 9am-8pm, Sa 9am-6pm, Su 10am-6pm

Automotive

Automotive
More choices in Burlingame:
Resultset_next

Mazda Burlingame

65 California Dr Burlingame, CA

Resultset_next

Putnam Subaru

3 California Dr Burlingame, CA

3.6 5
Hi! Sign in to let us know how Putnam Buick GMC was?
Write a Review
.

I brought a Camaro Transformers Edition. Love it. Sales Staff is great. Price is easy. Great Experience. I will tell all my friends and relatives.

5
★★★★★

I brought a Camaro Transformers Edition. Love it. Sales Staff is great. Price is easy. Great Experience. I will tell all my friends and relatives.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Check your service.
I feel compelled to give a terrible review due to the utter lack of service and expectations not being met.

1. I arrived with my vehicle to get an inspection to determine why the engine light had come on. I also asked to take a look at why the door locks stopped working. Two hours of labor, $153/hour, so $306 for diagnostics. I am fine with that.

2. I am told to expect it ready by 6pm. I have to call them about 4:30PM to find out it won't be ready to pick up because the door panels are off. Ok, the fact I had to call to get status, bad. The fact that it won't be ready to pick up by 6pm, ok, but anothert bad.

3. On the second day of this I arrange to get there by 6pm to pick up the van. However, upon inspection of the door panels, knowing they had removed them, there are gaps between the panels and the metal of the door where there were no gaps before. Plus, the bottom part of the panel feels like it is hanging loose. I point this out to Jacob, my service representative, and he says they will fix it, but I will have to leave it. BAD. Poor inspection on their part.

4. On the third day of this, I call them at 2pm to get a status. It is ready, has been ready, and he mentions there are still gaps. ??? Where there was none before entering their service department, now there is plenty. I had looked at my door panels before dropping it off to get an idea of their current status. No gaps. I also noted a clear line of dust on the metal part of the door where the panel had originally been flush. Now there was a significant gap. A clear delineator that the panel no longer fits as it did when I arrived.

5. Plus, when I paid my bill on the first day, I paid for an estimate to repair all that was needed. What I got was a receipt of my payment, listing things, but no itemized estimate, and no written estimate total. I asked Jacob to give me an itemized list, and he bedgrudgingly gave me a hand written estimate that did NOT clearly outline the number he gave me over the phone. $306 for poor service. Ridiculous.

I see some reviews for people buying cars. Sure, they carry cars. That is not a reflection of the quality of their service. My experience was poor from the beginning, and continued to get worse. I don't recommend them at all. I would rather pull out my own kidney than go through this three day extravaganza that only needed to be one day. I would have gone back to get the work done when ready, but not now. Not ever. Highly, highly not recommended.

1
★☆☆☆☆

Check your service.
I feel compelled to give a terrible review due to the utter lack of service and expectations not being met.

1. I arrived with my vehicle to get an inspection to determine why the engine light had come on. I also asked to take a look at why the door locks stopped working. Two hours of labor, $153/hour, so $306 for diagnostics. I am fine with that.

2. I am told to expect it ready by 6pm. I have to call them about 4:30PM to find out it won't be ready to pick up because the door panels are off. Ok, the fact I had to call to get status, bad. The fact that it won't be ready to pick up by 6pm, ok, but anothert bad.

3. On the second day of this I arrange to get there by 6pm to pick up the van. However, upon inspection of the door panels, knowing they had removed them, there are gaps between the panels and the metal of the door where there were no gaps before. Plus, the bottom part of the panel feels like it is hanging loose. I point this out to Jacob, my service representative, and he says they will fix it, but I will have to leave it. BAD. Poor inspection on their part.

4. On the third day of this, I call them at 2pm to get a status. It is ready, has been ready, and he mentions there are still gaps. ??? Where there was none before entering their service department, now there is plenty. I had looked at my door panels before dropping it off to get an idea of their current status. No gaps. I also noted a clear line of dust on the metal part of the door where the panel had originally been flush. Now there was a significant gap. A clear delineator that the panel no longer fits as it did when I arrived.

5. Plus, when I paid my bill on the first day, I paid for an estimate to repair all that was needed. What I got was a receipt of my payment, listing things, but no itemized estimate, and no written estimate total. I asked Jacob to give me an itemized list, and he bedgrudgingly gave me a hand written estimate that did NOT clearly outline the number he gave me over the phone. $306 for poor service. Ridiculous.

I see some reviews for people buying cars. Sure, they carry cars. That is not a reflection of the quality of their service. My experience was poor from the beginning, and continued to get worse. I don't recommend them at all. I would rather pull out my own kidney than go through this three day extravaganza that only needed to be one day. I would have gone back to get the work done when ready, but not now. Not ever. Highly, highly not recommended.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I took my 91 year old Dad to buy a used car. They have
a great selection of used cars. The salesman was very
kind and patience with my Dad. My Dad finally settled
on a Chevrolet HHR and he is very happy with his selection.
The price was good.

4
★★★★☆

I took my 91 year old Dad to buy a used car. They have
a great selection of used cars. The salesman was very
kind and patience with my Dad. My Dad finally settled
on a Chevrolet HHR and he is very happy with his selection.
The price was good.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

The parts deparment is excellent. Our company often use Putnam Chevorlet whenever we need parts for cars that we are working on. They deliver it the same day for first thing in the morning.

4
★★★★☆

The parts deparment is excellent. Our company often use Putnam Chevorlet whenever we need parts for cars that we are working on. They deliver it the same day for first thing in the morning.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Being a car lover I always love to surf different websites to check the latest models. What fascinates me is the virtual brochure section with all the details about the latest models with their 360 degree pictures. They give ample information about the models. Besides the fact that the virtual brochure section takes a little bit more time to load, it is simply amazing. Even though I browse number of car sites a day, I found this dealership??s website as a treat to the eyes. I just love to visit this page again and again. With a long list of Chevrolet models in their inventory Putnam Chevrolet??s website is simply awesome!

4
★★★★☆

Being a car lover I always love to surf different websites to check the latest models. What fascinates me is the virtual brochure section with all the details about the latest models with their 360 degree pictures. They give ample information about the models. Besides the fact that the virtual brochure section takes a little bit more time to load, it is simply amazing. Even though I browse number of car sites a day, I found this dealership??s website as a treat to the eyes. I just love to visit this page again and again. With a long list of Chevrolet models in their inventory Putnam Chevrolet??s website is simply awesome!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Message from Putnam Buick GMC

 

Wait, you're the expert.

If you've been to or used Putnam Buick GMC, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review