All Save Move, Inc

★☆☆☆☆
  • 4800 Patirck Henry Drive

    Santa Clara, CA 95054

    Map & Directions
  • 408-578-9999

About All Save Move, Inc

Categories
  • Moving Companies

Transportation & Storage

Transportation & Storage
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On 6/21 I called & scheduled a move for 7/25. I called to reconfirm 7/23. At this time I was told by the rep that everything was all set, & someone would call me 7/24 to let me know what time they were scheduled to arrive on 7/25. I waited all day & did not receive a phone call. Assuming their office closes at 5pm, I called at 4:30pm regarding the move time. The person answering the phone told me that someone from dispatch would call me back in 10 mins. That never happened. The rep had originally told me they would be at my res. 9-10am. On the day of the move I waited until 10am, & when no truck arrived I called. I was told truck was on way & would arrive in 30 mins. After 45 mins-no truck. I called back, speaking with K. I was told he would research & call me back. He never called back. I called again, & was told truck would arrive by noon. It never did. I called back-spoke with K again...truck will be there by 1pm-no truck. Called again, spoke with a woman, S, who said she was the CSM. She assured me she would find out something & call me back within 10 mins. No return call. After 30 mins I called again. I was finally told the truck would be there 2-4pm....guaranteed. At 4pm...still no truck-I was told it would be 5-6pm. I could never get a straight answer or the truth out of them any time I called. I finally had to call another moving company on short notice for the next day. I can't say much for the way they do business & treat their customers. I had booked one month in advance to be sure something like this did not happen. What irks me the most is their dishonesty when I called repeatedly throughout the day & they just kept stringing me along, when in fact, someone there had messed up and never put my move on the dispatch schedule in the first place. I certainly would NEVER recommend this company. Beware!

1
★☆☆☆☆

On 6/21 I called & scheduled a move for 7/25. I called to reconfirm 7/23. At this time I was told by the rep that everything was all set, & someone would call me 7/24 to let me know what time they were scheduled to arrive on 7/25. I waited all day & did not receive a phone call. Assuming their office closes at 5pm, I called at 4:30pm regarding the move time. The person answering the phone told me that someone from dispatch would call me back in 10 mins. That never happened. The rep had originally told me they would be at my res. 9-10am. On the day of the move I waited until 10am, & when no truck arrived I called. I was told truck was on way & would arrive in 30 mins. After 45 mins-no truck. I called back, speaking with K. I was told he would research & call me back. He never called back. I called again, & was told truck would arrive by noon. It never did. I called back-spoke with K again...truck will be there by 1pm-no truck. Called again, spoke with a woman, S, who said she was the CSM. She assured me she would find out something & call me back within 10 mins. No return call. After 30 mins I called again. I was finally told the truck would be there 2-4pm....guaranteed. At 4pm...still no truck-I was told it would be 5-6pm. I could never get a straight answer or the truth out of them any time I called. I finally had to call another moving company on short notice for the next day. I can't say much for the way they do business & treat their customers. I had booked one month in advance to be sure something like this did not happen. What irks me the most is their dishonesty when I called repeatedly throughout the day & they just kept stringing me along, when in fact, someone there had messed up and never put my move on the dispatch schedule in the first place. I certainly would NEVER recommend this company. Beware!

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