Brilliance Honda

★★☆☆☆

About Brilliance Honda

Categories
  • Used Car Dealers

Automotive

Automotive
More choices in Crystal Lake:
Resultset_next

Courtesy Buick GMC

6305 Northwest Highway Crystal Lake, IL

Resultset_next

M'lady Nissan

5656 Northwest Hwy Crystal Lake, IA

1.5714 7
Hi! Sign in to let us know how Brilliance Honda was?
Write a Review
.

My husband and I have been loyal customers for 15 years to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family who have in turn purchased 3 new cars there (all CRV's).
We brought our 2 leased cars in on Saturday, November 30, 2013 hoping to trade both in for 1 new leased car since my grandfather could no longer drive his Honda Accord (purchased at Brilliance btw). The salesperson was not coming up with options that seemed reasonable to us, so he called his manager Warren Choe over to assist. That's where things went terribly wrong. Mr Choe looked at us with arm's crossed and said it wasn't "his problem if we couldn't do math" and that "he couldn't deal with our negative energy" upon which he walked away from us and said to our salesman "see what I mean?" upon which I asked are you speaking derrogatively toward us, he continued walking away. My husband then told our salesman that we weren't going to do business with a place that treated us like that, and proceeded to leave our cars there and call a cab and when I told Warren Choe that we weren't going to be doing business with them ever again- he said GOOD!!
Is that what you call a sales manager? Loyal customers for 15 years, over 6 cars bought, and this would have been #7 and he was happy to see us leave. Guess this dealership doesn't want customers with good credit and a nice down payment!

1
★☆☆☆☆

My husband and I have been loyal customers for 15 years to Brilliance Honda in Crystal Lake and have purchased 3 new cars there and 3 leased cars there as well as recommending them to friends and family who have in turn purchased 3 new cars there (all CRV's).
We brought our 2 leased cars in on Saturday, November 30, 2013 hoping to trade both in for 1 new leased car since my grandfather could no longer drive his Honda Accord (purchased at Brilliance btw). The salesperson was not coming up with options that seemed reasonable to us, so he called his manager Warren Choe over to assist. That's where things went terribly wrong. Mr Choe looked at us with arm's crossed and said it wasn't "his problem if we couldn't do math" and that "he couldn't deal with our negative energy" upon which he walked away from us and said to our salesman "see what I mean?" upon which I asked are you speaking derrogatively toward us, he continued walking away. My husband then told our salesman that we weren't going to do business with a place that treated us like that, and proceeded to leave our cars there and call a cab and when I told Warren Choe that we weren't going to be doing business with them ever again- he said GOOD!!
Is that what you call a sales manager? Loyal customers for 15 years, over 6 cars bought, and this would have been #7 and he was happy to see us leave. Guess this dealership doesn't want customers with good credit and a nice down payment!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought a 2008 Civic Lx from this dealer. I traded in a 2007 Chevy Cobalt ss (supercharged) all other dealers were only willing to give me $10,000 for the car on trade. Brilliance gave me $14,000! My civic was listed at $17,948 but i ended up walking out the door with it for $14,500! My salesman was Evan. He was very friendly and very polite during the entire process! As i was reading the reviews i noticed people saying how bad the customer service is and how they added on wheel locks and floormats and so on. If you read the sticker on any car at a dealer they always add extra features like this just so they make a return on a car! It's not just brilliance. And if any dealer is busy then the salesman usually has to go between customers and depending on how needy their other client is it can take a while. Whenever you buy a car it usually takes a few hours and that's only because they need to communicate back and forth with the banks trying to negotiate your prices and payments. But in all both my fiance and i had great experiences with our cars and brilliance. I will be going back next september to buy my next car.

5
★★★★★

I bought a 2008 Civic Lx from this dealer. I traded in a 2007 Chevy Cobalt ss (supercharged) all other dealers were only willing to give me $10,000 for the car on trade. Brilliance gave me $14,000! My civic was listed at $17,948 but i ended up walking out the door with it for $14,500! My salesman was Evan. He was very friendly and very polite during the entire process! As i was reading the reviews i noticed people saying how bad the customer service is and how they added on wheel locks and floormats and so on. If you read the sticker on any car at a dealer they always add extra features like this just so they make a return on a car! It's not just brilliance. And if any dealer is busy then the salesman usually has to go between customers and depending on how needy their other client is it can take a while. Whenever you buy a car it usually takes a few hours and that's only because they need to communicate back and forth with the banks trying to negotiate your prices and payments. But in all both my fiance and i had great experiences with our cars and brilliance. I will be going back next september to buy my next car.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If I could, I would give them half of a star but I can't so, here's my complaint. Brilliance Honda is a dealer that I would NOT recommend for family, friends, and people who wants honest deals in general. This rant isn't about their cars but the way their sales people deal. First off, they will compliment their way into your pockets, making it seem as if you're the only and most important customer in the world. Trust me, it's just a tactic to get you to buy their cars; it's not a true nature pose that is sincere. We know this from our experience. We had the pleasure to work with Max Ring and he sold us a van promising to get us a middle seat for a make and model that DID NOT come in stock with one. They knowingly lied to us that they could have this seat for us when they knew that it was impossible to order this middle seat from manufacturers. Other Honda Dealers flat out denied us to even purchase this middle seat. Mr. Ring even lied to us that this seat was on back order at one point in time. Really? And to get one, they would have to go salvage one at the junk yard to fulfill their agreement. Sad would you say? When we found out that the car didn't even have a belt for the middle seat, we wanted to return the car. Brilliance Honda straight up told us that we couldn't. Now, how can anyone claim to have "customer satisfaction" without a no-return policy? They knew that the belt couldn't be installed because the car wasn't made to have a middle seat but wasted our time and had us go all the way out to Crystal Lake. They offered a new negotiation for a trade in, but the catch was, in this new process, we would lose an additional 10 thousand dollars! First Brilliance Honda duped us for a crap car, then they want to dupe us out of more money. Honestly, this was unfair when they admitted that it was their mistake. We're whole heartedly disgusted at these people. Their business isn't about you, it's about making money for themselves. They haven't returned our calls for six months. If you call that good customer care, then you really don't know a thing about good customer service. They're only nice to you when you want to buy a car, otherwise, they will treat you like crap.

1
★☆☆☆☆

If I could, I would give them half of a star but I can't so, here's my complaint. Brilliance Honda is a dealer that I would NOT recommend for family, friends, and people who wants honest deals in general. This rant isn't about their cars but the way their sales people deal. First off, they will compliment their way into your pockets, making it seem as if you're the only and most important customer in the world. Trust me, it's just a tactic to get you to buy their cars; it's not a true nature pose that is sincere. We know this from our experience. We had the pleasure to work with Max Ring and he sold us a van promising to get us a middle seat for a make and model that DID NOT come in stock with one. They knowingly lied to us that they could have this seat for us when they knew that it was impossible to order this middle seat from manufacturers. Other Honda Dealers flat out denied us to even purchase this middle seat. Mr. Ring even lied to us that this seat was on back order at one point in time. Really? And to get one, they would have to go salvage one at the junk yard to fulfill their agreement. Sad would you say? When we found out that the car didn't even have a belt for the middle seat, we wanted to return the car. Brilliance Honda straight up told us that we couldn't. Now, how can anyone claim to have "customer satisfaction" without a no-return policy? They knew that the belt couldn't be installed because the car wasn't made to have a middle seat but wasted our time and had us go all the way out to Crystal Lake. They offered a new negotiation for a trade in, but the catch was, in this new process, we would lose an additional 10 thousand dollars! First Brilliance Honda duped us for a crap car, then they want to dupe us out of more money. Honestly, this was unfair when they admitted that it was their mistake. We're whole heartedly disgusted at these people. Their business isn't about you, it's about making money for themselves. They haven't returned our calls for six months. If you call that good customer care, then you really don't know a thing about good customer service. They're only nice to you when you want to buy a car, otherwise, they will treat you like crap.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My dad bought his Civic here and I considered buying my Fit here. I was looking to reserve a car with them that had not come in yet. They had a $400 charge added to the car for options which consisted of floormats, a trunk mat and wheel locks which they were unwilling to take off. These parts are less than $400 MSRP from Honda and weren't even installed on the vehicle yet because they did not have the vehicle yet. The sales staff was unable to answer basic questions about the vehicle and specifically told us our '08 Civic Si did not require premium gas. Guess what, it does. If you do buy a vehicle from here do all of your own research because they will lie to you about a vehicle to make the sale. The worst part about this dealership however is the service department, they put the wrong oil in our Civic Si 4 times in a row on separate occasions. The basic Civic and Civic Si take different oil. Each time they put the oil for the basic Civic in. When I explained this time them I got a wide array of BS from the service manager. They first tried telling me it was all the same and then when I showed him in the book from Honda he said that just the paperwork was wrong. If anyone should know things like this it should be the dealer but not the case here. I have ordered parts from this dealer in the past as well, if you can talk to Louie you are in good shape. He has always been able to find me what I need, if you have to talk to anyone else there, be prepared to be frustrated! The name "Brilliance" definitely does not make sense for this dealer.

1
★☆☆☆☆

My dad bought his Civic here and I considered buying my Fit here. I was looking to reserve a car with them that had not come in yet. They had a $400 charge added to the car for options which consisted of floormats, a trunk mat and wheel locks which they were unwilling to take off. These parts are less than $400 MSRP from Honda and weren't even installed on the vehicle yet because they did not have the vehicle yet. The sales staff was unable to answer basic questions about the vehicle and specifically told us our '08 Civic Si did not require premium gas. Guess what, it does. If you do buy a vehicle from here do all of your own research because they will lie to you about a vehicle to make the sale. The worst part about this dealership however is the service department, they put the wrong oil in our Civic Si 4 times in a row on separate occasions. The basic Civic and Civic Si take different oil. Each time they put the oil for the basic Civic in. When I explained this time them I got a wide array of BS from the service manager. They first tried telling me it was all the same and then when I showed him in the book from Honda he said that just the paperwork was wrong. If anyone should know things like this it should be the dealer but not the case here. I have ordered parts from this dealer in the past as well, if you can talk to Louie you are in good shape. He has always been able to find me what I need, if you have to talk to anyone else there, be prepared to be frustrated! The name "Brilliance" definitely does not make sense for this dealer.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

This dealership uses "Bait and Switch" tactics.

Was provided an "No haggle internet price" via email from Bob Daniel (Internet Sales).

Upon arriving at the dealership Bob Daniel handed me off to Evan Medsker (Sales & Leasing Consultant).

During negotiations Jeff Deters (Sales Manager) offered a trade in value of 2/3 the price of Kelly Blue Book "Fair" Trade in value.

When I was ready to leave the dealership, Jeff stated that he could give an additional $500 on the trade in and wanted to know what it would take to make the deal. I told him that I would have to talk with my wife and would be in the next day.

The next morning I arrived at the dealership, picked the model of car that I wanted, and told them that they would have to do better on the trade in to get my business.

Evan Medsker "talked" with his sales manager and agreed to an additional $500 for the trade in.

I told them that they had a deal, shook Evan's hand and told him I could be in the next business day to sign the paperwork.

The sales manager (Jeff Deters) asked for me to sign the paperwork that day so the sale would be in the current month, I agreed to return in the afternoon.

That afternoon I received a call from Evan Medsker asking when I would be in, and he stated that all the paperwork was ready.

I went to the dealership shortly after receiving the call to find that the paperwork was not ready.

Evan Medsker offered to sell me a "protection plan", after I stated that I didn't see the need, he Evan stated that the cars do not come with any protection from rust, I still declined the "protection plan".

Evan left me sitting for a period of time after I did not agree to buy the "protection plan", when Evan returned, he stated that the price of the car would be an additional $750 for the car.

I got up, shook Evan's hand and said "Have a nice day".

1
★☆☆☆☆

This dealership uses "Bait and Switch" tactics.

Was provided an "No haggle internet price" via email from Bob Daniel (Internet Sales).

Upon arriving at the dealership Bob Daniel handed me off to Evan Medsker (Sales & Leasing Consultant).

During negotiations Jeff Deters (Sales Manager) offered a trade in value of 2/3 the price of Kelly Blue Book "Fair" Trade in value.

When I was ready to leave the dealership, Jeff stated that he could give an additional $500 on the trade in and wanted to know what it would take to make the deal. I told him that I would have to talk with my wife and would be in the next day.

The next morning I arrived at the dealership, picked the model of car that I wanted, and told them that they would have to do better on the trade in to get my business.

Evan Medsker "talked" with his sales manager and agreed to an additional $500 for the trade in.

I told them that they had a deal, shook Evan's hand and told him I could be in the next business day to sign the paperwork.

The sales manager (Jeff Deters) asked for me to sign the paperwork that day so the sale would be in the current month, I agreed to return in the afternoon.

That afternoon I received a call from Evan Medsker asking when I would be in, and he stated that all the paperwork was ready.

I went to the dealership shortly after receiving the call to find that the paperwork was not ready.

Evan Medsker offered to sell me a "protection plan", after I stated that I didn't see the need, he Evan stated that the cars do not come with any protection from rust, I still declined the "protection plan".

Evan left me sitting for a period of time after I did not agree to buy the "protection plan", when Evan returned, he stated that the price of the car would be an additional $750 for the car.

I got up, shook Evan's hand and said "Have a nice day".

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Very dishonest dealer. Upon agreeing on a price of a new car and the trade-in value I placed a deposit. When picking up the car dealer added accessories to mark up the price of the car and attempted to revise the trade-in value that was agreed upon. The manager, Jeff Deters, should be sent to a training course on courtesy to customers. Incredibly rude, pushy and dishonest. Raising your voice at a client buying a car is not considered acceptable behavior. But even putting this aside, the dealership was simply dishonest. Of course they are also refusing to return my deposit, which they should since they are responsible for stepping away from what was agreed upon, but they will have to fight this out with my credit card company. Please do yourself a favor and do not deal with this dealer, they will promise you a lot, and deliver none of it. They know you want a car, and they will use it to their advantage.

1
★☆☆☆☆

Very dishonest dealer. Upon agreeing on a price of a new car and the trade-in value I placed a deposit. When picking up the car dealer added accessories to mark up the price of the car and attempted to revise the trade-in value that was agreed upon. The manager, Jeff Deters, should be sent to a training course on courtesy to customers. Incredibly rude, pushy and dishonest. Raising your voice at a client buying a car is not considered acceptable behavior. But even putting this aside, the dealership was simply dishonest. Of course they are also refusing to return my deposit, which they should since they are responsible for stepping away from what was agreed upon, but they will have to fight this out with my credit card company. Please do yourself a favor and do not deal with this dealer, they will promise you a lot, and deliver none of it. They know you want a car, and they will use it to their advantage.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Find a different Honda dealer. This one was very pushy when it came to buying an extended warranty. I wish we had gone elsewhere even if it meant traveling further for a good deal.

1
★☆☆☆☆

Find a different Honda dealer. This one was very pushy when it came to buying an extended warranty. I wish we had gone elsewhere even if it meant traveling further for a good deal.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Brilliance Honda, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review