Mona Lisa Cafe

★★☆☆☆
  • 807 Ridge Road

    Webster, NY 14580

    Map & Directions
  • 585-671-2080

About Mona Lisa Cafe

Categories
  • Diners
  • Italian Restaurants

Food

Food
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Ignores customers feedback. I WILL NEVER GO THERE AGAIN . I had an issue with the desserts and notified the owner and was ignored. Posted on their Facebook page and comments were removed minutes later and I was blocked. Maybe they should spend more time with customer service instead of playing on the internet and deleting Facebook posts. Problem could have easily been handled if they had simply replied to my email.

1
★☆☆☆☆

Ignores customers feedback. I WILL NEVER GO THERE AGAIN . I had an issue with the desserts and notified the owner and was ignored. Posted on their Facebook page and comments were removed minutes later and I was blocked. Maybe they should spend more time with customer service instead of playing on the internet and deleting Facebook posts. Problem could have easily been handled if they had simply replied to my email.

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As I see by other comments, I'm not far off! I have traveled the country for decades and eaten in many great, mediocre, and poor restaurants. I can say by far, with no second place winner, that this place was the WORST! I came with a friend for lunch. Sat outside with others who were being served. The waitress never checked on on us for almost a half hour. Had to get our own menus and her attention. I ordered a bottle of wine that is $8 off the shelf, but $23 at this place. I also ordered a simple dish of pasta and it took over 40 minutes to get it. No contact from the waitress all this time waiting. She then brings me the dish and there is an inch and a half long hair in the food. I try to quietly bring this to her attention and when she finally wakes from her peaceful slumber, she reaches over and uses her bare thumb to scoop it out and then hands the plate back to me!!!!!! When I brought to her attention that I wanted another dish, she reluctantly took it back inside and by some miracle, was able to bring me out the so called new order in less than 5 minutes! I refused to eat the food and when she returned about 20 minutes after that, she had bill in hand for almost $50! I have never been so utterly disgusted with the service at any restaurant I have been in during my entire life as I was with this place. I would never return nor recommend this place to anyone else. And, it is apparent that the restaurant management doesn't read these reviews as from the looks of many others who have had similar problems, it does not seem to be improving.

1
★☆☆☆☆

As I see by other comments, I'm not far off! I have traveled the country for decades and eaten in many great, mediocre, and poor restaurants. I can say by far, with no second place winner, that this place was the WORST! I came with a friend for lunch. Sat outside with others who were being served. The waitress never checked on on us for almost a half hour. Had to get our own menus and her attention. I ordered a bottle of wine that is $8 off the shelf, but $23 at this place. I also ordered a simple dish of pasta and it took over 40 minutes to get it. No contact from the waitress all this time waiting. She then brings me the dish and there is an inch and a half long hair in the food. I try to quietly bring this to her attention and when she finally wakes from her peaceful slumber, she reaches over and uses her bare thumb to scoop it out and then hands the plate back to me!!!!!! When I brought to her attention that I wanted another dish, she reluctantly took it back inside and by some miracle, was able to bring me out the so called new order in less than 5 minutes! I refused to eat the food and when she returned about 20 minutes after that, she had bill in hand for almost $50! I have never been so utterly disgusted with the service at any restaurant I have been in during my entire life as I was with this place. I would never return nor recommend this place to anyone else. And, it is apparent that the restaurant management doesn't read these reviews as from the looks of many others who have had similar problems, it does not seem to be improving.

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1 out of 1 people found this review helpful.

.

The service is horrible! A bunch of high schoolers who could care less about customer service. They would much rather chat with their friends. I was amazed at the blandness of the food...c'mon, it's not that hard to make Italian food. The "desserts" tasted dry and stale. Not exactly what I want in a piece of cake. It took them close to 10 minutes to serve us coffee because the girls didn't know how to make cappuccino. They spent all of that time looking for the boss, who is also the owner. We gave them 3 chances but each visit was worst than the last. That's it for us!

1
★☆☆☆☆

The service is horrible! A bunch of high schoolers who could care less about customer service. They would much rather chat with their friends. I was amazed at the blandness of the food...c'mon, it's not that hard to make Italian food. The "desserts" tasted dry and stale. Not exactly what I want in a piece of cake. It took them close to 10 minutes to serve us coffee because the girls didn't know how to make cappuccino. They spent all of that time looking for the boss, who is also the owner. We gave them 3 chances but each visit was worst than the last. That's it for us!

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1 out of 1 people found this review helpful.

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Dinner on Tuesday was terrible. Food was really bad, service was worse and the waitress quoted one price and charged another. Will never go back and I have gift certificates I purchased at restaurant.com. Anyone want them?

1
★☆☆☆☆

Dinner on Tuesday was terrible. Food was really bad, service was worse and the waitress quoted one price and charged another. Will never go back and I have gift certificates I purchased at restaurant.com. Anyone want them?

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1 out of 1 people found this review helpful.

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Absolutely wretched. Their signature dessert (mona lisa kiss) used to be delicious....its clearly been outsourced to a sub-par bakery (or perhaps they tried to make it themselves) Unfortunately, it now tastes more like a failed experiment. A gigantic disappointment. Most overpriced place in Webster- save your money....and the calories.

1
★☆☆☆☆

Absolutely wretched. Their signature dessert (mona lisa kiss) used to be delicious....its clearly been outsourced to a sub-par bakery (or perhaps they tried to make it themselves) Unfortunately, it now tastes more like a failed experiment. A gigantic disappointment. Most overpriced place in Webster- save your money....and the calories.

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1 out of 1 people found this review helpful.

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Wow what a great place. Let's start with the Gelatto, it is fabulous. They have Italian cookies and pastries. They have panini's and soups. They also have specialty coffees that are great, Wonderful atmosphere.

5
★★★★★

Wow what a great place. Let's start with the Gelatto, it is fabulous. They have Italian cookies and pastries. They have panini's and soups. They also have specialty coffees that are great, Wonderful atmosphere.

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