Ruby-Gordon Furniture

★★☆☆☆
  • 3737 West Henrietta Road

    Rochester, NY 14623

    Map & Directions
  • 585-334-5900

About Ruby-Gordon Furniture

Categories
  • Home & Garden
  • Furniture Stores

Home & Garden

Home & Garden
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Good furniture, absolutely atrocious customer service. AVOID, there are many options on places to buy furniture. This should be your last option.

1
★☆☆☆☆

Good furniture, absolutely atrocious customer service. AVOID, there are many options on places to buy furniture. This should be your last option.

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My experience with Ruby Gordon has been terrible. I expecial order a living room set back on March 12, 2012. At that moment I was told it was going to be six weeks wait for that. Yesterday, (May, 2nd) I was told that my living room would not be here until the end of May (they can't give me an specific day). The possible reasons for the delay; the manufactor have to many orders, didn't have the materials to make it and the list goes on. They took my money, have not delivered my sofas. I don't think that this is fair. If they could not give me what I orderer they should give me my money back or a store credit for me to get something else. I spoke to Nick (one of the store managers) and all he told me that I just have to wait until the couches get here! I guess that I am at their mercy, they got my money. I guess that there is nothing else I can do, but wait. I WOULD NEVER DO BUSINESS WITH THEM AGAIN.

1
★☆☆☆☆

My experience with Ruby Gordon has been terrible. I expecial order a living room set back on March 12, 2012. At that moment I was told it was going to be six weeks wait for that. Yesterday, (May, 2nd) I was told that my living room would not be here until the end of May (they can't give me an specific day). The possible reasons for the delay; the manufactor have to many orders, didn't have the materials to make it and the list goes on. They took my money, have not delivered my sofas. I don't think that this is fair. If they could not give me what I orderer they should give me my money back or a store credit for me to get something else. I spoke to Nick (one of the store managers) and all he told me that I just have to wait until the couches get here! I guess that I am at their mercy, they got my money. I guess that there is nothing else I can do, but wait. I WOULD NEVER DO BUSINESS WITH THEM AGAIN.

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0 out of 1 people found this review helpful.

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I went to Ruby-Gordon's last summer, looking for living room furniture. My sales associate was very helpful - especially with mixing colors & fabrics to be used in the living room. The showroom was large and had a large selection of furniture styles. Pricing was competitive - not over-priced, but not a super deal either. One thing - the fabric I chose for a recliner chair pills easily & I wish the sales associate had known. Next time, when choosing fabric, I'll know to ask about that.

4
★★★★☆

I went to Ruby-Gordon's last summer, looking for living room furniture. My sales associate was very helpful - especially with mixing colors & fabrics to be used in the living room. The showroom was large and had a large selection of furniture styles. Pricing was competitive - not over-priced, but not a super deal either. One thing - the fabric I chose for a recliner chair pills easily & I wish the sales associate had known. Next time, when choosing fabric, I'll know to ask about that.

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1 out of 1 people found this review helpful.

 

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