Clover Home Leisure Centers

★★★☆☆
  • 960 East Ridge Road

    Rochester, NY 14621

    Map & Directions
  • 585-342-9787

About Clover Home Leisure Centers

Categories
  • Business Services
Details
  • Pool Service

Business Services

Business Services
More choices in Rochester:
Resultset_next

Emailsmartz Sales

570 Willowbrook,Office Park Rochester, NY

Resultset_next

General Security

25 Canterbury Rd Rochester, NY

2.5 2
Hi! Sign in to let us know how Clover Home Leisure Centers was?
Write a Review
.

I put an above ground pool in this summer and looked around for prices. I found every place was about the same price however i went with clover. I made this choice because I have purchased two hot tubs from them in the past. I have had amazing service and experiences with them with these purchases and felt very comfortable going with Clover.
However, I feel I have made the 100% WRONG choice. From day one of using my pool I did not have enough things that clover considers extras and not necessary.
I vacuumed my pool for the first time, which I had no idea how to do. All my life I have had in ground pools so this was different. I called clover and got no help. I asked some friends and figured it out. UNTIL .......I went to clean the filter and add more chlorine, I had no plugs. This is considered an extra at clover and had to go buy them......so that I did not have water spill all over every time I went to clean my pool or add chlorine. Also my filter basket cover does not fit, went back to clover three times and they said I should not have problems. Again no help, I had even four guys come over to try to fix it and they can not believe what it looks like.
Now my current experience........ I am getting ready to close the pool. I called once I got my pool saying I could not find the winter cover which is included. They stated it would be delivered in August. August came and went and I called clover last week. They said I need to come in and pick it up. I also asked how do I close it.......NO help at all they said I missed the class. Which by the way when I said I got no notification of a class, they said well a flier was posted on the store door. I said I have not walked in your store........no help. Well I got the cover but guess what here are the extras you have to buy the wire and crank to HOLD the cover. How is this an extra???? How about the cover to the filter....this is an extra. Clover said you can just leave the open hole not covered, no worries. In a Rochester winter I do not think so........I waited to post anything till I spoke with the manger. Well AGAIN no help and he confirmed these things I needed for my pool are extras. Well I hope this helps you I am very sad that my experience with Clover ended this way after being a customer of theirs since 2004.

1
★☆☆☆☆

I put an above ground pool in this summer and looked around for prices. I found every place was about the same price however i went with clover. I made this choice because I have purchased two hot tubs from them in the past. I have had amazing service and experiences with them with these purchases and felt very comfortable going with Clover.
However, I feel I have made the 100% WRONG choice. From day one of using my pool I did not have enough things that clover considers extras and not necessary.
I vacuumed my pool for the first time, which I had no idea how to do. All my life I have had in ground pools so this was different. I called clover and got no help. I asked some friends and figured it out. UNTIL .......I went to clean the filter and add more chlorine, I had no plugs. This is considered an extra at clover and had to go buy them......so that I did not have water spill all over every time I went to clean my pool or add chlorine. Also my filter basket cover does not fit, went back to clover three times and they said I should not have problems. Again no help, I had even four guys come over to try to fix it and they can not believe what it looks like.
Now my current experience........ I am getting ready to close the pool. I called once I got my pool saying I could not find the winter cover which is included. They stated it would be delivered in August. August came and went and I called clover last week. They said I need to come in and pick it up. I also asked how do I close it.......NO help at all they said I missed the class. Which by the way when I said I got no notification of a class, they said well a flier was posted on the store door. I said I have not walked in your store........no help. Well I got the cover but guess what here are the extras you have to buy the wire and crank to HOLD the cover. How is this an extra???? How about the cover to the filter....this is an extra. Clover said you can just leave the open hole not covered, no worries. In a Rochester winter I do not think so........I waited to post anything till I spoke with the manger. Well AGAIN no help and he confirmed these things I needed for my pool are extras. Well I hope this helps you I am very sad that my experience with Clover ended this way after being a customer of theirs since 2004.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We bought our hot tub from Clover several years ago and come here to get all of our hot tub chemicals & parts when needed. Staff is very helpful when we have general maintenance questions. They also sell pools, pool supplies & toys, outdoor furniture & billiard tables.

4
★★★★☆

We bought our hot tub from Clover several years ago and come here to get all of our hot tub chemicals & parts when needed. Staff is very helpful when we have general maintenance questions. They also sell pools, pool supplies & toys, outdoor furniture & billiard tables.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Clover Home Leisure Centers, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review