Rochester Broadway Theatre League

★★★☆☆
  • 885 East Main Street

    Rochester, NY 14605

    Map & Directions
  • 585-222-5000

About Rochester Broadway Theatre League

Categories
  • Arts & Entertainment
  • Live Theaters

Arts & Entertainment

Arts & Entertainment
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2.5 2
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We were long time season subscribers whose renewal got "lost" at RBTL this year. We got our postcards thanking us for our renewal but never got our tickets. When I called for the tickets I got a wonderful apology from Erin who promptly mailed our tickets out with not ONE word about having us scattered all over the auditorium instead of our season seats.
We found out the night of Legally Blonde and after 2 weeks of back and forth calls, they refuse to give us our seats back stating I was told by Erin that I was getting different seats. They refused to allow me a conference call with Erin, they refused to allow me contact with upper management. They offered me other seats for the upcoming plays but even said they wouldn't give me back my original seats next year. I understand there was a mistake but it was on thier part and they just refuse to admit to the other couple now in those seats that it was the mistake of the RBTL and try to make it right with that couple.
If this is how they treat long-time season holders, I would be very wary about dealing with them
Stephanie Carra

CC: Democrat & Chronicle
Xerox Classic management
Albert Noccolino

1
★☆☆☆☆

We were long time season subscribers whose renewal got "lost" at RBTL this year. We got our postcards thanking us for our renewal but never got our tickets. When I called for the tickets I got a wonderful apology from Erin who promptly mailed our tickets out with not ONE word about having us scattered all over the auditorium instead of our season seats.
We found out the night of Legally Blonde and after 2 weeks of back and forth calls, they refuse to give us our seats back stating I was told by Erin that I was getting different seats. They refused to allow me a conference call with Erin, they refused to allow me contact with upper management. They offered me other seats for the upcoming plays but even said they wouldn't give me back my original seats next year. I understand there was a mistake but it was on thier part and they just refuse to admit to the other couple now in those seats that it was the mistake of the RBTL and try to make it right with that couple.
If this is how they treat long-time season holders, I would be very wary about dealing with them
Stephanie Carra

CC: Democrat & Chronicle
Xerox Classic management
Albert Noccolino

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RBTL brings great Broadway productions to Rochester every year. Last year I bought season tickets & enjoyed every production. While the shows are great, the Auditorium is so-so. The sound system isn't always the best. However, RBTL has a great education component to it. Area students interested in theatre can sign up for seminars while shows are in town & meet with the actors & study various aspects of theatre.

4
★★★★☆

RBTL brings great Broadway productions to Rochester every year. Last year I bought season tickets & enjoyed every production. While the shows are great, the Auditorium is so-so. The sound system isn't always the best. However, RBTL has a great education component to it. Area students interested in theatre can sign up for seminars while shows are in town & meet with the actors & study various aspects of theatre.

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