We used Carpeteria a few months ago to have new carpet installed in the whole house. We dealt with Vic and had a great experience. He came out measured the house, listened to what we had planned and then asked if we would like to hear some of his ideas. I am glad we did because he pointed out some things that we had not thought of and we would have probably been unhappy if we had done it our way. We also were unsure on which color we wanted and Vic also brought up some point??s regarding what we were looking at and our existing environment.
When the installers came out they were very polite and professional. They moved all of the furniture out, installed all the carpet in 1 day, cleaned up after themselves, removed the old carpet, and moved all the furniture back in. A couple of pieces went into the wrong room but they asked before they left if everything was okay and I mentioned the 2 pieces. The installer said no problem and promptly put them in the correct room. They also did not damage anything and always asked before using the bathroom, with no presents left behind.
Everyone who has seen the new carpet comments on how great it looks. One person even said that she was good at finding the seams and told me to give her a general idea of where they were and she would point them out. I broke out laughing when I told her she was standing on top of one and she could not find it.
Would I use them again: Definitely!
Would I recommend them to others: I already have.
If I could give these guys less than one star I would. But I can't. Well, I guess they can have one star because my new carpet is cleaner than the old. But it sure doesn't look as good.
You can get good carpet from any carpet company. What matters is the installation. And these guys have the WORST installers you will find ANYwhere.
1) We assumed that it would be up to us to move everything out of and back into the rooms that were being carpeted. But the guy who came and did the estimate assured us that the installers would move EVERYthing out of and back into the rooms. Really? Yes, he said, that's one thing that sets his company apart from the others. Huh. Sounds good. We made the mistake of believing him. We of course moved fragile things ourselves, and boxed up all the little nik--naks and stuff. Sure enough, the installers moved everything OUT of the rooms. They stuffed it wherever they could find space -- in the bathrooms, the showers, outside in the dirt, etc. Oh well. When they finished with the carpet though, they insisted that it would be up to us to move all the stuff back IN to the rooms. They did "do us a favor" and moved the heavy things back in. But said it's not their job to move anything at all back in to the rooms. I suggested that maybe we should call their boss and ask him what their job is. Interesting, suddenly they decided to do us another favor and started moving the rest of the stuff. But... all they did was just throw it into whatever room was close. No effort to try to get stuff anywhere near the room it was in originally, and no effort to be careful. My wife and I were so tired of them at that point we told them to take off. Don't believe the guy that comes to your house to do the estimate -- make sure to make arrangements to move stuff yourself.
2) Apparently, they don't come equipped with the tools they need. Somehow they looked for and found some of my power tools and were using them. I don't mind if they needed to borrow them, but they rummaged through my house themselves to find them without me knowing. After they left, they didn't bother to put them away. But at least they didn't steal them. At least not that I know of. Some other poor reviewer here had some stuff stolen by his installers. I haven't found anything missing yet. Yet.
3) They also tried to leave without reinstalling the closet doors that they had to remove. I should have let them go and should have done it myself. None of the doors open/close correctly anymore. I guess I'll have to redo them myself after all.
4) One of the rooms has a trap door into the crawl space. It's VERY easy to see in one of the closets. The old carpet was very nicely cut and finished over and around the trap door. These guys didn't even cut the carpet! They just carpeted over the trap door! Fortunately I discovered that before they left, or we wouldn't be able to get under the house anymore. They VERY reluctantly cut around the trap door, but didn't have the skills to be able to finish it cleanly. It looks really really lame.
5) They were supposed to repair a water damaged subfloor in a bathroom before installing vinyl over it. They didn't repair the subfloor. They also didn't put the toilet back correctly, they probably tried to re-use the old wax ring. Terrible leak, of course. Sink supply lines also leaked. I had to get a professional to come redo the bathroom. He got a good laugh out of the job they did. He couldn't believe anyone could do such a bad job.
6) Instead of unscrewing door stoppers from the walls, they pried them out, breaking the screws off of each one. Come on, how lame is that?
7) Lots of collateral damage: marred walls, dented doors, greasy hand-print stains everywhere, broke smoke detector off the ceiling, broke curtains/rod off of a wall. Giggled a bit when I pointed out all the damage to them, and half tried, but didn't have the skills to fix any of it.
8) And the icing on the cake: when we moved all the stuff out of one of the bathrooms where they had moved it, we saw that one of them had used the toilet. A big ugly number 2. And didn't bother to flush!! This is so lame that you might think I'm making it up. But believe me, they really did do this. Come on, where do they find these guys???
I purchased new hardwood floors from Carpeteria about a month ago. The price was reasonable (about $10K for everything all in) and everything came on time. I thought the workers did a great job - I was afraid there was going to be a huge amount of debris and dust but they were able to get everything in and finished in three days with minimal mess. My wife was pretty psyched as was I because I thought for sure she would freak out.
purchased carpet for my stairs from Carpeteria. They used my garage to lay out and cut the carpet. Three workers spent nearly 4 hours installing the carpet. I was present and aware the entire time though it was difficult to always keep track of all of them. I found one worker wondering around the other side of my house presumably ??looking for a bathroom??, even though there was a bathroom obviously right next to the stairs they were working on. However, shortly after they left, I discovered that my Ipod was missing. Since I had purposely placed it on the counter right before they arrived with the intent of using on my hike when they were finished, there is no other way to account for its disappearance then to assume it had been stolen by one of them. No other individual was in my house or my garage this entire day. After several attempts to talk with the supervisor, I was finally told that all the workers, of course, denied stealing anything from my home. Not only did the supervisor make no attempt to resolve the matter, but upon learning of the theft, he placed a mechanics lien on our property, further inflaming us as customers. We paid our balance in full to avoid being taken to court leaving us little option for recourse. This was a dismal and disheartening experience, one that we hope to protect other people from. There are plenty of carpet companies out there, ones who have quality products, competitive prices and reputable practices and who don??t hire criminals to do their labor.