Pristine Clean Services, LLC.

★★☆☆☆
Catering to all your cleaning needs.
  • 1918 Grand Rue Circle

    Columbus, OH 43229

    Map & Directions

About Pristine Clean Services, LLC.

Personal Services

Personal Services
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Las Vegas Branch!

My experience with this company is exactly the opposite of the rest of the reviews. Prior to booking my appointment, I read all of the positive reviews and decided to book an appointment.

I first contacted Pristine House Cleaning in the middle of Nov. via their website to book an appointment. Around Thanksgiving someone got back to me to book an appointment for Dec 1st. As a busy working professional and student, blocking out 3 hours of my mid-day to be home is hard. I made the appointment for 12. Around 1230, when no one was here, I called to confirm my appointment and left a message when no one answered. Around 115 I called again, this time I was told I did not have an appointment but it was for the following Wed. I didn??t make a big deal of it. Today, I left school early to be home for my 12pm apt. around 1pm, no one is here again! I call to tell someone and they tell me they will call me back.

No call back and almost 30 minutes later two girls show up eating their cheeseburgers. I put the lateness behind me and show them the list of about 5-6 things I would like cleaned. They say no problem and get to work on the kitchen. 1 hour later, both girls are still cleaning the kitchen. Finally, one of them starts working on the spare bathroom while the other continues to work on the kitchen. Mind you, I have my home deep cleaned on a bi-weekly basis. It??s not like my kitchen had ages of grease or anything like that! At 330 I was informed they were leaving after I had already paid them for 3 hours of work? HMM 1:20pm - 3:30pm? That doesn??t sound like 3 hours to me! So I tip them 6 bucks each and am left with the rest of my house to clean myself! Yes my kitchen and spare bathroom are indeed clean? But my other maids can clean the whole home just as well in a total of 3.5 hours. If two girls can??t clean more than 2 rooms in 3 hours, there really is a problem.

Needless to say, I will not be using this company again. Not only was customer service bad, they were unprofessional and extremely slow! Maybe these girls are just overworked?

2
★★☆☆☆

Las Vegas Branch!

My experience with this company is exactly the opposite of the rest of the reviews. Prior to booking my appointment, I read all of the positive reviews and decided to book an appointment.

I first contacted Pristine House Cleaning in the middle of Nov. via their website to book an appointment. Around Thanksgiving someone got back to me to book an appointment for Dec 1st. As a busy working professional and student, blocking out 3 hours of my mid-day to be home is hard. I made the appointment for 12. Around 1230, when no one was here, I called to confirm my appointment and left a message when no one answered. Around 115 I called again, this time I was told I did not have an appointment but it was for the following Wed. I didn??t make a big deal of it. Today, I left school early to be home for my 12pm apt. around 1pm, no one is here again! I call to tell someone and they tell me they will call me back.

No call back and almost 30 minutes later two girls show up eating their cheeseburgers. I put the lateness behind me and show them the list of about 5-6 things I would like cleaned. They say no problem and get to work on the kitchen. 1 hour later, both girls are still cleaning the kitchen. Finally, one of them starts working on the spare bathroom while the other continues to work on the kitchen. Mind you, I have my home deep cleaned on a bi-weekly basis. It??s not like my kitchen had ages of grease or anything like that! At 330 I was informed they were leaving after I had already paid them for 3 hours of work? HMM 1:20pm - 3:30pm? That doesn??t sound like 3 hours to me! So I tip them 6 bucks each and am left with the rest of my house to clean myself! Yes my kitchen and spare bathroom are indeed clean? But my other maids can clean the whole home just as well in a total of 3.5 hours. If two girls can??t clean more than 2 rooms in 3 hours, there really is a problem.

Needless to say, I will not be using this company again. Not only was customer service bad, they were unprofessional and extremely slow! Maybe these girls are just overworked?

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