Hub Plumbing & Mechanical

I rent a vacation home on the South Shore, I called Hub after getting a call from a tenant that there was no hot water in one of the bathroom shower stalls. What was odd was the adjoining sink was ok. Al came in and determined that the the stop on the shower value came out alignment. He adjusted it back to the correct position and that was it. It was quick and I didn't get the "we are going to have to rip out the old value and replace it" BS line, which was my biggest fear.
I will call them again and you should too!

Pros: Prompt, Professional, Reasonable Price

Posted 07/27/09

I've never met any plumber in my whole entire life who wears plastic slippers inside customer?s house. This shows respect to the customer!

Pros: Extremely professional, courteous, on-time, wonderful work

Cons: None

Posted 05/12/09

I am a small restaurant owner in Boston with a commercial building that has apts connected to it. Three weeks ago on a Sun morning my tenants water heater broke and flooded my basement storage area destroying large amounts of food and supplies along with splling into another tenants apt. I called Hub and they came right out and got the situation under control and were able to replace the heater that same day!!

Emergency repairs have never been my favorite way of doing business, but Hub made it so easy for me!!

I will definately use them for all my future needs!

Pros: Fast response time

Cons: None

Posted 05/04/09

I'm generally tired of the way Boston businesses are operated. Things tend to get done when the employee or business owner feels like getting around to it. I had some various pipe issues at my house in Jamaica Plain, and Hub Plumbing was very accommodating. Not only did I receive friendly and helpful customer service, but the technician was able to diagnose and fix the problem on the first visit, and it didn't break my bank account.

Pros: Friendly customer service, prompt response, and accurate

Cons: Nada

Posted 05/04/09

I was in Boston visiting some friends about a week ago. The second day I was there their glass shower enclosure broke into a million pieces when a party got a little out of control. We called around and most companies were not helpful. They were way overpriced and a little bitchy on the phone. When we called over to Hub Plumbing and Mechanical they were very friendly and answered all of our questions. They came out the next day and replaced the glass shower enclosure plus handled the carpentry and plumbing installation that was needed. I wish we had a reliable company like this back in New York. The plumbing is always falling apart out here. Anyway, bottom-line is that is, if you're looking for a professional, friendly company, call Hub. I know my friends were really glad they did. There bathroom looks a million times better than it?s ever been thanks to them. Good jobs guys

Pros: Very professional and extremely good work

Posted 05/04/09

I called late-night from New York, where I live. I was not a customer of this company prior to this--they still treated me as if I were. I had a hysterical tenant with an infant without hot water.

Al came out within the hour, (it was about 10PM) and called me in NYC to tell me what was going on. He was very patient over the phone with me, and basically said that the Aquistat(sp) was bad on my heater and that it needed to be replaced.

I was able to pay over the phone with a credit card, and he did the job immediately, in the middle of the night. I was really impressed.

The next day, I received a followup call from Stephanie to make sure everything was ok, and they sent the invoice and paperwork down to my place here in the city.

I now have a Red service plan with Hub, and receive discounts on future work. I was totally pleased with their service and highly recommend them.

Jesper

Pros: Very professional

Cons: None

Posted 05/04/09

Hub Plumbing came to my parents place and unclogged their sewage main. The service, despite being put aside for a few days due to other clients, was very good and they got the job done promptly and efficiently. The workers were all friendly and personable and the prices were reasonable. I will definitely use hub for other services.

Pros: friendly workers, great prices.

Cons: delay in service.

Posted 05/04/09

They did great!! He was helpful and gave me suggestions for other work too!!

Posted 03/16/09

We decided to replace our faucet in our bathroom. I'm used to paying hourly for plumbers, but apparently that's not as common around here and none of the plumbers we called would tell us an hourly rate, only that they would give us a fixed price once they looked at the job. So for our simple bathroom faucet (we already bought the faucet, they just needed to install it) they quoted us $550 plus their $50 charge just to come out. The plumber that came was very nice, and even admitted that it probably wouldn't take more than an hour, but that was the price he was supposed to charge. There is no way that I am paying $600 for an hour worth of work. They were nice enough about it, though.

Pros: came promptly, nice people

Cons: price was outrageous

Posted 11/16/08