I've had Shawn work on my 97 E420 several times, and I can say without hesitation that I no longer dread getting my car fixed, wondering what the dealer is going to take me for this time. From oil changes, to dead batteries, to broken windows. He does it all. Not only is he a very friendly and easy going, him coming to me is unbelievably convenient.
I do NOT miss going to the local MB dealer. Thanks Shawn!
Pros: convenience, expertise
Cons: none