Insider Pages Reviews for Marengo Luxury Spa (Hyatt Regency at The Arcade, Downtown Cleveland)

2 Stars: hi (by tommy O.)

tommy O. — Fri, 12 Sep 2008 15:24:00 GMT

my names John, i came in there and they treated me like i wasnt even there, i felt really bad after i left i didnt even bother getting a massage... i guess you have to wear a suit and tie to get in good with people there.... i called around a few places and found a great place over on detroit and 25th... and its way cheaper, and the women are friendly and funny. offered me a cold ice water and catered to my every need . they even brought me extra pillows for my neck without hesitation, now thats what i call customer service.

4 Stars: Its a shame about the front desk... (by Monica K.)

Monica K. — Fri, 21 Nov 2008 11:41:00 GMT

This place is wonderful! Alexis is the best and I love all the hair removal stuff that she does. Beware of the front desk... this one lady is always there except for for mondays and that is when I call to make appointments because she is really rude. It is just better when she is not there. Unfortunately she has been there for a long time and I doubt the owner would get rid of her. But seriously the services itself are totally worth it.

5 Stars: Luxury Spa (by Leslie H.)

Leslie H. — Tue, 06 May 2008 20:00:00 GMT

OOOHHH MY GOD!! This place is absolutely beautiful. Just walking into the location was very relaxing. I was staying here for a conference and I had to treat myself. This place is highly recommended.

5 Stars: Wonderful Wedding Spa Experience (by Natalie T.)

Natalie T. — Mon, 15 Sep 2008 23:44:00 GMT

I believe Marengo Spa is the best Luxury Spa in Cleveland, Ohio. I had my wedding in Cleveland on May 24, 2008 at the Cleveland Marriott downtown at Key Center. I live in Madison and was planning this wedding from afar. Monique, the owner was a gem to work with. She is incredibly responsive via email. She helped me find a cater to have food ready both Friday before the rehearsal dinner as we got our nails done and on Saturday before the wedding as my 7 bridesmaids and mother got our hair and make-up done. We relaxed in the spa reception lobby where there is a beautiful fireplace. I know this was a critical reason why I was so calm the morning of my wedding. Henry did my hair and he is a genius. I was so happy with my hair. We did a trial months before and the final half up-do was perfection. My hair never moved the entire day until evening. I couldn't of been happier. Victoria did my make-up. I am not a girl who wears a lot of make-up and my husband wanted to recognize me when I walked down the aisle. She made me look natural yet sophisticated and it lasted the entire day. I am so happy with Marengo. The staff felt like family and made me so comfortable that entire day. Thank you for making my wedding so much more special.