The Mac Support Store

I took my iPod in there for a pretty simple problem: Replace the head phone jack. Well apparently in the process of doing the work they damaged the outer case and couldn't put it back together. They never called to tell me about. I emailed several times asking for status and never heard anything back. Finally when I called they told me what happened, said the part was back ordered and there was nothing they could do. The tech didn't write down tracking number so there is no way they can track the part shipment. Now here I am, 30 days later, with no resolution in sight. They have no idea when they part will arrive. And when I talk to them the response is, "There's nothing we can do." I'm supposed to be leaving for Europe in 2 days to celebrate my father's 80th birthday. A big part of the celebration was showing all the old home movies we had converted... ON MY IPOD! Well I guess that's not happening now....

Came here to get a new power cord for my Powerbook G4. Told them the make/model/year and they sold me a replacement, which they promised was compatible. Taking their word for it, I brought it home and discovered
(before even removing it from the packaging) that it was the wrong voltage. I brought it back that day and explained their mistake. They said they'd take it back, but insisted upon a 25% restocking fee, which they refused to waive even though it was their mistake! And they were SO RUDE about it! Over $20!

You would think they'd waive the fee and hope I'd come back when one of my Macs has a real issue. Talk about penny wise and pound foolish. But, now that I've read the other reviews, I'm glad they lost my business before I came to them with a serious repair! Enjoy the $20 you got from me--you won't be seeing any more of my money!

I decided to take my macbook here because its right in the neighborhood.

Let me tell you its worth the trip into manhattan and the line at the apple store!

They had my computer for 3.5 weeks, whenever I would call to check on the progress they would tell me a different story.
On multiple occasions they told me it would be ready at the end of the day, or that the tech would call me back and tell me what was going on, neither of which happened.
That was when i could get a hold of them, they don't always answer the phone and its ever harder to get buzzed into the building.

and its in gowanus not park slope, its an industrial area, not the most accessable without a car.

And they didn't even clean up my computer screen after the repair.

don't go there!

I have never had a worse customer service experience than I had on my most recent trip here. The day after I dropped my computer off I was told that it had been sent to Apple for repairs and would be back and ready for pick-up in a few days. Great, wonderful - I was pleased it had been sent out so quickly (within 24 hours). However, I was a bit skeptical that I would actually receive a phone call for pick-up as the last time my computer sat there for three days without my knowledge. So this time I was on top of it. Every time I called I was assured my computer would be back soon and to call in a few days. Finally, after six days, on the day I was told it would be back at the "absolute latest," the person who answered the phone told me he had no idea where my computer was and promised to call me back within two hours, after he talked to the tech. Um, excuse me? You LOST my computer? Then why have I been told for the past week that it is at Apple and will be ready for pick-up soon? Three hours later I call and am told my computer has JUST NOW arrived at Apple. Really? It takes six days to ship? What happened to your three day shipping policy? And why was I LIED to about where my computer was and when it was shipped? This is absolutely unacceptable. The worst part about it is that I should have known better from my previous experience, so ultimately it's my fault for returning here. Luckily it was still under warranty so I didn't have to argue with them about how in no way was I going to pay for this "service." Save yourselves the hassle and do not bring your computer here for repairs.

I used to work at Tekserve and am familiar with service workflow, and, being local wanted to check out this place. Similar atmosphere (though not as big as Tekserve but more stylish) with people coming in and out with Macs for repair. Not everyone gets good news "I'm sorry but your hard drive died" was overheard, but, most people seemed to like what was goin' on.

I see this place is more organized, efficient, and priced better than Tekserve. Hopefully Manhattan folk won't flood this place anytime soon.