The Mac Support Store

★★★★☆
Brooklyn's First Apple Authorized Repair Shop!
  • 168 7th Street

    Brooklyn, NY 11215

    Map & Directions
  • 718-312-8341

About The Mac Support Store

Hours
9am-7pm Monday through Friday and Saturday 10am-4pm. Closed Sundays.
Reservations
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Computer & Internet Services

Computer & Internet Services
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I had called the Apple Store before I knew about this place and the Apple Store doesn't even fix iPods! The Apple Store just wants to sell you another iPod, which is annoying. I brought The Mac Store my 3G iPod and later an iPod Classic 160Gb and had no troubles whatsoever. No bent parts or shoddy work. And they turned it around in the time they said they would. The guy there talked a little fast but that place is VERY busy and I saw him wanting to keep up with the many customer service requests. It was a good experience and I would recommend it.

5
★★★★★

I had called the Apple Store before I knew about this place and the Apple Store doesn't even fix iPods! The Apple Store just wants to sell you another iPod, which is annoying. I brought The Mac Store my 3G iPod and later an iPod Classic 160Gb and had no troubles whatsoever. No bent parts or shoddy work. And they turned it around in the time they said they would. The guy there talked a little fast but that place is VERY busy and I saw him wanting to keep up with the many customer service requests. It was a good experience and I would recommend it.

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This place ROCKS. I had my iPod fixed there but also wanted to see how garageband worked. Guy there gave me a full demo answered a zillion questions and I was sold. Bought the works and I love my new toys. Had a few more questions later and had no problem calling them up. I LOVE having this place there when I'm home from touring. They know it all but don't act uppity about it. Sweet?.

5
★★★★★

This place ROCKS. I had my iPod fixed there but also wanted to see how garageband worked. Guy there gave me a full demo answered a zillion questions and I was sold. Bought the works and I love my new toys. Had a few more questions later and had no problem calling them up. I LOVE having this place there when I'm home from touring. They know it all but don't act uppity about it. Sweet?.

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.

I brought my 17" iMac to the Mac Support Store because it would not turn on and I didn't know what was wrong. Now I have my computer back, fully functioning with a new hard drive. I couldn't be happier with the service that I received here and would bring my computer back. Whenever I had to deal with the store, the employee at the front desk was always professional and helpful. I would recommend this store.

4
★★★★☆

I brought my 17" iMac to the Mac Support Store because it would not turn on and I didn't know what was wrong. Now I have my computer back, fully functioning with a new hard drive. I couldn't be happier with the service that I received here and would bring my computer back. Whenever I had to deal with the store, the employee at the front desk was always professional and helpful. I would recommend this store.

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.

I had a terrible problem with my brand new iMac and they were able to fix my problems and give me tips on how to get the best out of apple.

5
★★★★★

I had a terrible problem with my brand new iMac and they were able to fix my problems and give me tips on how to get the best out of apple.

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I cannot even begin to explain how horrible this place is in every aspect. I know this is a long review but PLEASE READ IT.

I had purchased my MacBook Pro in late August and stupidly enough i spilled a full cup of water on it in October. I knew that that price tag for my repair would not be pretty but it was NOT the nearly $900 invoice that shocked me. I brought my laptop in a few days after spilling water on it and was happy that there was a place in Brooklyn that could repair it for me being that I did not have the time to trek over to the city.

They said that it would take the usual 3 days to diagnose it. I was impressed that they had contacted me via e-mail only 2 days later but the good experience faded shortly after. I gave them the OK to repair my MacBook. After waiting 2 weeks without any response from them, I decided to give them a call. They did not answer the phone which I thought was strange considering that I did not call after business hours. Very unprofessional. I kept calling for a few days and to no avail they never answered so I decided to e-mail them. It took them almost a week to respond to my e-mail. Not cool. They said that they had to replace something which would cost me $700, which was cheaper than what Apple had offered me so I accepted it and let them repair it. First of all, why did I have to contact them in order for me to find out what needed to be done to repair my laptop?!

TWO F@#$%!@ MONTHS LATER after e-mailing them and calling them consistently they got back to me saying that I "never gave them the permission to complete the repair, meanwhile I had E-MAILED them saying that they can do whatever needs to be done to repair it. Seriously, what did you delete the e-mail that you couldn't have gone back and checked? I had told them that I did let them know that they can repair it and they rudely insisted that I said no such thing and that they "apologize for the miscommunication." What miscommunication? It is not my problem that they were obviously too preoccupied with something else that they couldn't have taken the time to read my two line e-mail properly. Then, after $700 dollars worth of repairs, the computer still did not work. They charged me another $75 dollars to replace something else that eventually did the trick, but they never even offered to refund me the $700. I gave them the benefit of the doubt and just accepted it assuming that there was more than one issue with my laptop that they absolutely had to fix. ANOTHER MONTH LATER after AGAIN contacting them repetitively I got in touch with them to pick up my computer. At this point I was infuriated and had nothing to say to them so I took my computer and left. The computer was fine for about two weeks when my magsafe port (the port that the charger plugs into) broke off inside of my laptop so that I could not charge it. Keep in mind that I am a full time college student and needed my laptop and had no time to f@#$ around. I did not get my laptop back from this stupid place until late January (remember I brought it in during mid-October, seriously wtf?!)

I'll make the rest of the story short- I brought my MacBook to Apple to be repaired and they're great, yet ever since I had brought my laptop into this wretched place I have had never ending problems with it. Despite what you may expect from someone who spilled water on their MacBook, I take EXTREMELY good care of my things. Any of the problems I have had with my MacBook Pro (well,except the water damage) had nothing to do with me.

I HIGHLY SUGGEST TO ANYONE THAT YOU NEVER TRUST THIS PLACE TO FIX ANYTHING!

1
★☆☆☆☆

I cannot even begin to explain how horrible this place is in every aspect. I know this is a long review but PLEASE READ IT.

I had purchased my MacBook Pro in late August and stupidly enough i spilled a full cup of water on it in October. I knew that that price tag for my repair would not be pretty but it was NOT the nearly $900 invoice that shocked me. I brought my laptop in a few days after spilling water on it and was happy that there was a place in Brooklyn that could repair it for me being that I did not have the time to trek over to the city.

They said that it would take the usual 3 days to diagnose it. I was impressed that they had contacted me via e-mail only 2 days later but the good experience faded shortly after. I gave them the OK to repair my MacBook. After waiting 2 weeks without any response from them, I decided to give them a call. They did not answer the phone which I thought was strange considering that I did not call after business hours. Very unprofessional. I kept calling for a few days and to no avail they never answered so I decided to e-mail them. It took them almost a week to respond to my e-mail. Not cool. They said that they had to replace something which would cost me $700, which was cheaper than what Apple had offered me so I accepted it and let them repair it. First of all, why did I have to contact them in order for me to find out what needed to be done to repair my laptop?!

TWO F@#$%!@ MONTHS LATER after e-mailing them and calling them consistently they got back to me saying that I "never gave them the permission to complete the repair, meanwhile I had E-MAILED them saying that they can do whatever needs to be done to repair it. Seriously, what did you delete the e-mail that you couldn't have gone back and checked? I had told them that I did let them know that they can repair it and they rudely insisted that I said no such thing and that they "apologize for the miscommunication." What miscommunication? It is not my problem that they were obviously too preoccupied with something else that they couldn't have taken the time to read my two line e-mail properly. Then, after $700 dollars worth of repairs, the computer still did not work. They charged me another $75 dollars to replace something else that eventually did the trick, but they never even offered to refund me the $700. I gave them the benefit of the doubt and just accepted it assuming that there was more than one issue with my laptop that they absolutely had to fix. ANOTHER MONTH LATER after AGAIN contacting them repetitively I got in touch with them to pick up my computer. At this point I was infuriated and had nothing to say to them so I took my computer and left. The computer was fine for about two weeks when my magsafe port (the port that the charger plugs into) broke off inside of my laptop so that I could not charge it. Keep in mind that I am a full time college student and needed my laptop and had no time to f@#$ around. I did not get my laptop back from this stupid place until late January (remember I brought it in during mid-October, seriously wtf?!)

I'll make the rest of the story short- I brought my MacBook to Apple to be repaired and they're great, yet ever since I had brought my laptop into this wretched place I have had never ending problems with it. Despite what you may expect from someone who spilled water on their MacBook, I take EXTREMELY good care of my things. Any of the problems I have had with my MacBook Pro (well,except the water damage) had nothing to do with me.

I HIGHLY SUGGEST TO ANYONE THAT YOU NEVER TRUST THIS PLACE TO FIX ANYTHING!

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.

The negative reviews almost put me off this place but since there were also good reviews I decided to check it out for myself. I figured there was no harm in bringing in my Macbook pro which wouldn't boot for the free diagnostic.

The counter guy (who was attentive and answered all my questions) told me one to three days for the results. He also mentioned they are working on quicker turn around time overall. We'll see.

So I waited for my results and got them via email two days later. They said I needed a new hard drive. When I called the same guy said the drive failed and explained the repair process. Again, he was attentive and answered all my questions. No attitude, though I would say he was a little rushed because their phone is constantly ringing. I heard another service person was taking most of the calls while I was being helped.

I must say while waiting for a bomb to drop there wasn't any.

I approved the work and got my computer back in four days and it was working perfectly. Kind of a pain that I needed to reload all my apps but I understand that's my task since they couldn't install all my apps for me.

Before I left the counter guy assured the repair for 45 days and if I should have any issues to call them back immediately.

Frankly there was nothing to complain about that I could find. I think you can always find *something* to complain about, but nothing with this store put me off. I had a very good experience from start to finish and would recommend them.

5
★★★★★

The negative reviews almost put me off this place but since there were also good reviews I decided to check it out for myself. I figured there was no harm in bringing in my Macbook pro which wouldn't boot for the free diagnostic.

The counter guy (who was attentive and answered all my questions) told me one to three days for the results. He also mentioned they are working on quicker turn around time overall. We'll see.

So I waited for my results and got them via email two days later. They said I needed a new hard drive. When I called the same guy said the drive failed and explained the repair process. Again, he was attentive and answered all my questions. No attitude, though I would say he was a little rushed because their phone is constantly ringing. I heard another service person was taking most of the calls while I was being helped.

I must say while waiting for a bomb to drop there wasn't any.

I approved the work and got my computer back in four days and it was working perfectly. Kind of a pain that I needed to reload all my apps but I understand that's my task since they couldn't install all my apps for me.

Before I left the counter guy assured the repair for 45 days and if I should have any issues to call them back immediately.

Frankly there was nothing to complain about that I could find. I think you can always find *something* to complain about, but nothing with this store put me off. I had a very good experience from start to finish and would recommend them.

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***WORST TECH SUPPORT EVER***

This had to be the worst experience of my life. I've had root canals that weren't as painful.

Sunday the 29th of March my nVidia geForce 8800GT video card died in my Mac Pro tower. The following monday I decided I would take it to The Mac Support Store rather than schlep it into Manhattan to Tekserve. Reason being, The Mac Support Store is 4 blocks from my apartment, "how convenient" I thought. I could not have been more wrong.

I should have known I was in trouble when I entered the shop and the guy behind the desk was arguing with a potential customer on the phone. I knew exactly what was wrong with my computer because I researched the symptoms online and found that it was a known issue with this card and since it was still under Apple Care warranty it would not cost me anything. Despite me telling them what was the problem was they insisted it would take 1 to 3 days for them to do a diagnostic, then 3 to 5 days to get the part.

After 3 days I called and was told that the diagnostic was not completed yet. On the 4th day they finally called me back and I was told what I already knew, that it was the video card. What he told me next put a knot in my gut. I was told it would take until April 8th to get the part and complete the repair! A full 11 days from when I dropped it off! When I told him that this was a ridiculously long amount of time to wait he argued with me that I knew how long a wait it would be when I authorized the repair. He also told me that it "might not" take that long but most likely it would.

Curious how long Tekserve would take I called them on Friday and I was told that if I got it to them by 5 pm they would have it back to me on Monday the 5th (3 days!). I considered this option but I was too busy to make it there by 5pm. I also called Apple and was told that they overnight parts and that it shouldn't take longer than 3 days from diagnosis to repair. So today, Saturday the 3rd of April I called them back to see if the part had arrived yet because I wanted to pick up my computer and the part and do the work myself. I was told I could retrieve my computer but I was not allowed to get the part and that there was no way I could install it myself (a total lie). I immediately called Apple and complained about this shop. Apple customer support is so great that they put me on with a supervisor who looked up my case and told me that The Mac Support Store had ordered a completely different video card for my machine. Instead of replacing my nVidia 8800GT they were going to put in an ATI HD 2600XT without telling me! So Apple support hooked me up and waved all fees and is overnighting me a replacement 8800GT which I can easily install myself without voiding the warranty. So by Tuesday the 6th I will be back up and running (no thanks to The Mac Support Store who wasted a week of my time) I picked up my Mac Pro tower and took it home without any repairs being done. All I got from The Mac Support Store was a bad attitude, lies and arguments, all of which left a bad taste in my mouth.

I was sincerely hoping this would be a convenient place to go for service close to home. Instead it was a nightmare and a headache I could have done without. These guys are unprofessional, slower than tar and dishonest to boot, not to mention surly and dismissive. If you live in Brooklyn and need your Mac serviced, do yourself a big favor and take it to Tekserve (where I've never had a bad experience). Thank you Apple Customer Support for saving me from an even bigger headache.

***ADDITIONAL***
I just searched a comparison of the card I have (nVidia geForce 8800 GT) and the card they ordered and were going to install without my approval or knowledge (ATI HD 2600 XT) shows that the ATI card benches at less than a third of the frame rate of the nVidia card. This card, while similarly priced, does not hold a candle to the performance of the nVidia card. So had I let them install it I would have seen a marked decrease in performance. Maybe they expected to get more repair work out of me to fix it? Who knows? But it's pretty freaking dishonest to put in a lesser card. Shame on you Mac Support Store! I hope Apple pulls your authorization!

1
★☆☆☆☆

***WORST TECH SUPPORT EVER***

This had to be the worst experience of my life. I've had root canals that weren't as painful.

Sunday the 29th of March my nVidia geForce 8800GT video card died in my Mac Pro tower. The following monday I decided I would take it to The Mac Support Store rather than schlep it into Manhattan to Tekserve. Reason being, The Mac Support Store is 4 blocks from my apartment, "how convenient" I thought. I could not have been more wrong.

I should have known I was in trouble when I entered the shop and the guy behind the desk was arguing with a potential customer on the phone. I knew exactly what was wrong with my computer because I researched the symptoms online and found that it was a known issue with this card and since it was still under Apple Care warranty it would not cost me anything. Despite me telling them what was the problem was they insisted it would take 1 to 3 days for them to do a diagnostic, then 3 to 5 days to get the part.

After 3 days I called and was told that the diagnostic was not completed yet. On the 4th day they finally called me back and I was told what I already knew, that it was the video card. What he told me next put a knot in my gut. I was told it would take until April 8th to get the part and complete the repair! A full 11 days from when I dropped it off! When I told him that this was a ridiculously long amount of time to wait he argued with me that I knew how long a wait it would be when I authorized the repair. He also told me that it "might not" take that long but most likely it would.

Curious how long Tekserve would take I called them on Friday and I was told that if I got it to them by 5 pm they would have it back to me on Monday the 5th (3 days!). I considered this option but I was too busy to make it there by 5pm. I also called Apple and was told that they overnight parts and that it shouldn't take longer than 3 days from diagnosis to repair. So today, Saturday the 3rd of April I called them back to see if the part had arrived yet because I wanted to pick up my computer and the part and do the work myself. I was told I could retrieve my computer but I was not allowed to get the part and that there was no way I could install it myself (a total lie). I immediately called Apple and complained about this shop. Apple customer support is so great that they put me on with a supervisor who looked up my case and told me that The Mac Support Store had ordered a completely different video card for my machine. Instead of replacing my nVidia 8800GT they were going to put in an ATI HD 2600XT without telling me! So Apple support hooked me up and waved all fees and is overnighting me a replacement 8800GT which I can easily install myself without voiding the warranty. So by Tuesday the 6th I will be back up and running (no thanks to The Mac Support Store who wasted a week of my time) I picked up my Mac Pro tower and took it home without any repairs being done. All I got from The Mac Support Store was a bad attitude, lies and arguments, all of which left a bad taste in my mouth.

I was sincerely hoping this would be a convenient place to go for service close to home. Instead it was a nightmare and a headache I could have done without. These guys are unprofessional, slower than tar and dishonest to boot, not to mention surly and dismissive. If you live in Brooklyn and need your Mac serviced, do yourself a big favor and take it to Tekserve (where I've never had a bad experience). Thank you Apple Customer Support for saving me from an even bigger headache.

***ADDITIONAL***
I just searched a comparison of the card I have (nVidia geForce 8800 GT) and the card they ordered and were going to install without my approval or knowledge (ATI HD 2600 XT) shows that the ATI card benches at less than a third of the frame rate of the nVidia card. This card, while similarly priced, does not hold a candle to the performance of the nVidia card. So had I let them install it I would have seen a marked decrease in performance. Maybe they expected to get more repair work out of me to fix it? Who knows? But it's pretty freaking dishonest to put in a lesser card. Shame on you Mac Support Store! I hope Apple pulls your authorization!

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.

I've had issues with my Macbook for the last year or so.

A friend recommended I bring my Mac in because Apple had admitted a problem with Macbook hard drives after 3 years. Here's the beauty - my friend knew it b/c he's on the The Mac Support Store mailing list and they let everyone know that Apple covers the total repair cost.

Now I understand this brings the store business, but frankly they didn't have to tell us. Considering I could have been charged for out of warranty repair, I'd say those are commendable standards.

I immediately backed up my Macbook and brought it in for repair. The staff was informed and the repair was done in 3 days. Glad to have you guys in Brooklyn and keep up the good work!

4
★★★★☆

I've had issues with my Macbook for the last year or so.

A friend recommended I bring my Mac in because Apple had admitted a problem with Macbook hard drives after 3 years. Here's the beauty - my friend knew it b/c he's on the The Mac Support Store mailing list and they let everyone know that Apple covers the total repair cost.

Now I understand this brings the store business, but frankly they didn't have to tell us. Considering I could have been charged for out of warranty repair, I'd say those are commendable standards.

I immediately backed up my Macbook and brought it in for repair. The staff was informed and the repair was done in 3 days. Glad to have you guys in Brooklyn and keep up the good work!

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0 out of 1 people found this review helpful.

.

i was truly thinking about convenience when I decided to take my Mac Powerbook to the Mac Support store. Well, after a month of not fixing my computer, taking out all of my programs and leaving me with the same problem I went in with, I am $1000 poorer. Yes, I am computerless and poor. I called Apple today and they are going to investigate. Apple seemed very concerned and assured me they will call them tomorrow. I am faxing them all of my receipts.

I am so mad at myself, I didn't see these reviews until after I brought in my computer, I was praying I wouldn't be one of these people totally ripped off. Well, I guess I am and I await to see if I'll ever have a working computer again.

If you like your money, avoid at all costs.Go to Manhattan, DO NOT GO TO THIS STORE!!!

1
★☆☆☆☆

i was truly thinking about convenience when I decided to take my Mac Powerbook to the Mac Support store. Well, after a month of not fixing my computer, taking out all of my programs and leaving me with the same problem I went in with, I am $1000 poorer. Yes, I am computerless and poor. I called Apple today and they are going to investigate. Apple seemed very concerned and assured me they will call them tomorrow. I am faxing them all of my receipts.

I am so mad at myself, I didn't see these reviews until after I brought in my computer, I was praying I wouldn't be one of these people totally ripped off. Well, I guess I am and I await to see if I'll ever have a working computer again.

If you like your money, avoid at all costs.Go to Manhattan, DO NOT GO TO THIS STORE!!!

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1 out of 3 people found this review helpful.

.

It's almost foolish to write a review of this place because it's not so much a service issue as it is blatant incompetence.

I brought in a Mac Pro that was having trouble with the RAID Card. After a couple of days dealing with disgruntled employees who for some reason found the responsibility of explaining the problem and solution to me beyond their comfort level, I agreed to have them do the repair they suggested. The statement I got was that I was not able to replace the RAID Card myself without voiding the warranty of the whole machine....

When I got the machine back, and found that the same malfunction was occurring I called Apple. They said in no way would my own replacing of the card void the warranty and made an appointment at their soho store for me.

When the Soho store looked at the work the Mac Support store had done....They found that not only was the RAID Card installed but left unconnected, but they obviously damaged the part in the process and then tried to tape it back together again.

There was actually the part in my computer that they had installed wrapped in Scotch tape!

So, as much as a Mac store in this part of Brooklyn would be nice and I wish it worked out, odds of proper repair seem less favorable than just playing slot machines or 3 card monty.

Enter at your own risk.

1
★☆☆☆☆

It's almost foolish to write a review of this place because it's not so much a service issue as it is blatant incompetence.

I brought in a Mac Pro that was having trouble with the RAID Card. After a couple of days dealing with disgruntled employees who for some reason found the responsibility of explaining the problem and solution to me beyond their comfort level, I agreed to have them do the repair they suggested. The statement I got was that I was not able to replace the RAID Card myself without voiding the warranty of the whole machine....

When I got the machine back, and found that the same malfunction was occurring I called Apple. They said in no way would my own replacing of the card void the warranty and made an appointment at their soho store for me.

When the Soho store looked at the work the Mac Support store had done....They found that not only was the RAID Card installed but left unconnected, but they obviously damaged the part in the process and then tried to tape it back together again.

There was actually the part in my computer that they had installed wrapped in Scotch tape!

So, as much as a Mac store in this part of Brooklyn would be nice and I wish it worked out, odds of proper repair seem less favorable than just playing slot machines or 3 card monty.

Enter at your own risk.

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2 out of 5 people found this review helpful.

.

I was experiencing some problems with my MacBook and I took it to the Mac Support Store because it was local and I didn't want to schlepp all the way to Manhattan or Staten Island. I was wrong. First of all, the building is impossible to get into. You have to dial a code which should alert them to buzz you in, but the buzzer goes to voicemail. I had a diagnostic performed on my MacBook, which was free, and I received an email telling me that I needed to replace my hard drive and my optical drive, and they charged me for backup services, which I did not need. The estimate was over $700. It is impossible to reach them over the phone, 4 out of 5 times it goes to voicemail. When I finally got through to them they did not make an effort to explain why I needed what they said, it was a "take it or leave it" kind of attitude. Well, I left it. I took back my MacBook and brought it to an Apple Store. They ran a diagnostic and found that there was nothing wrong with my MacBook at all. The Mac Support Store said that my optical drive was "shot", which it was not, and that my hard drive failed verification, which it did not. Had I not gone for a second opinion I would have spent $700 unnecessarily. Bottom line: don't go there - or, if you do, get a second opinion before you have any work done by these people.

1
★☆☆☆☆

I was experiencing some problems with my MacBook and I took it to the Mac Support Store because it was local and I didn't want to schlepp all the way to Manhattan or Staten Island. I was wrong. First of all, the building is impossible to get into. You have to dial a code which should alert them to buzz you in, but the buzzer goes to voicemail. I had a diagnostic performed on my MacBook, which was free, and I received an email telling me that I needed to replace my hard drive and my optical drive, and they charged me for backup services, which I did not need. The estimate was over $700. It is impossible to reach them over the phone, 4 out of 5 times it goes to voicemail. When I finally got through to them they did not make an effort to explain why I needed what they said, it was a "take it or leave it" kind of attitude. Well, I left it. I took back my MacBook and brought it to an Apple Store. They ran a diagnostic and found that there was nothing wrong with my MacBook at all. The Mac Support Store said that my optical drive was "shot", which it was not, and that my hard drive failed verification, which it did not. Had I not gone for a second opinion I would have spent $700 unnecessarily. Bottom line: don't go there - or, if you do, get a second opinion before you have any work done by these people.

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3 out of 6 people found this review helpful.

.

Brought my ipod in to have the ipod jack replaced and this turned out to be the worst experience ever. The ipod was in good working order bringing it in the only problem was i couldn't hear via the headphones but it played fine from the base. A friend mentioned the support store in Brooklyn so i figured it couldn't hurt to have the ipod repaired which they told me was a minor problem. This took place in December five months, ten visits later my ipod doesn't work at all. The initial diagnostic was to replace the logic board which was about $130. The ipod worked for two hours and i was unable to get anything to play..returned to the store and they said it was fixed..and it was worked ok for another two hours. I realized something was wrong when it took forever to start and made this long winding noise..took it in again ..and was told that the battery needed to be changed for another $80 bucks. I told them that definitely could not be the case since the battery was just replaced right before my initial visit and that the battery power holds for a few days ..its just that rather than playing the songs the ipod scans through all the albums and songs and a folder now pops up on the screen. Brought it in one more time and they handed it back with everything inside the ipod loose and said that some unauthorized work must have been done on it and the ipod was unrepairable. I spoke with the owner who promised to replace my ipod but getting in contact via email or phone has proven to be futile. The clown at the front desk never seems to be able to do anything past inputting information on the computer. Now it looks like i paid to have my ipod broken!

1
★☆☆☆☆

Brought my ipod in to have the ipod jack replaced and this turned out to be the worst experience ever. The ipod was in good working order bringing it in the only problem was i couldn't hear via the headphones but it played fine from the base. A friend mentioned the support store in Brooklyn so i figured it couldn't hurt to have the ipod repaired which they told me was a minor problem. This took place in December five months, ten visits later my ipod doesn't work at all. The initial diagnostic was to replace the logic board which was about $130. The ipod worked for two hours and i was unable to get anything to play..returned to the store and they said it was fixed..and it was worked ok for another two hours. I realized something was wrong when it took forever to start and made this long winding noise..took it in again ..and was told that the battery needed to be changed for another $80 bucks. I told them that definitely could not be the case since the battery was just replaced right before my initial visit and that the battery power holds for a few days ..its just that rather than playing the songs the ipod scans through all the albums and songs and a folder now pops up on the screen. Brought it in one more time and they handed it back with everything inside the ipod loose and said that some unauthorized work must have been done on it and the ipod was unrepairable. I spoke with the owner who promised to replace my ipod but getting in contact via email or phone has proven to be futile. The clown at the front desk never seems to be able to do anything past inputting information on the computer. Now it looks like i paid to have my ipod broken!

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3 out of 5 people found this review helpful.

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Brought Mac here for hard drive recovery and replacement. We were psyched to support a Brooklyn store and save some money compared to Tek Serve.
What a mistake!
Staff didn't know what they were doing, lost most of our files (all bookmarks, email, documents) and then couldn't get Mail or other apps to work. Spent 2 hours in store, dozens of hours at home and on phone. Never going to get those hours or files back.
Next time we are going to an authorized dealer like Tek Serve who know what they are doing.

1
★☆☆☆☆

Brought Mac here for hard drive recovery and replacement. We were psyched to support a Brooklyn store and save some money compared to Tek Serve.
What a mistake!
Staff didn't know what they were doing, lost most of our files (all bookmarks, email, documents) and then couldn't get Mail or other apps to work. Spent 2 hours in store, dozens of hours at home and on phone. Never going to get those hours or files back.
Next time we are going to an authorized dealer like Tek Serve who know what they are doing.

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2 out of 7 people found this review helpful.

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Many people don't know this, but they do more than fix and sell Macs. They also build their own external hard drives. I bought a "Carbon Mini" 250GB for only $169. It's a portable drive that's bus powered by my Mac. Not only is it fast as hell but it's a solid drive and very sleek.

They also left out all the typical crap literature you find in other product boxes. You only get a white box with the drive and a full set of cables, which is dandy since I never read it. The guy there said they're working on a larger portable drive but that's all he said he could tell me. Really looking forward to see what they build next.

5
★★★★★

Many people don't know this, but they do more than fix and sell Macs. They also build their own external hard drives. I bought a "Carbon Mini" 250GB for only $169. It's a portable drive that's bus powered by my Mac. Not only is it fast as hell but it's a solid drive and very sleek.

They also left out all the typical crap literature you find in other product boxes. You only get a white box with the drive and a full set of cables, which is dandy since I never read it. The guy there said they're working on a larger portable drive but that's all he said he could tell me. Really looking forward to see what they build next.

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5 out of 8 people found this review helpful.

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What began as a hopeless experience became a great experience.

Not because of the place, which was excellent from start to finish...but, I had to bring my iMac back twice for repair. First time I went there they looked up the serial number and told me this was one of Apple's "lemons". iMacs that came off the manufacturing line with problems. In fact they said Apple had a program that documented this and also covered all repair expenses but it had expired.

First time they replaced the power supply and logic board and it was fine for about a week then the screen died. They weren't surprised when I returned. Long story short, they helped me to contact Apple and get a brand new replacement iMac, which was much faster than my old one. They really went out of their way to help me in what seemed like a dire situation and I walked away very, very happy.

4
★★★★☆

What began as a hopeless experience became a great experience.

Not because of the place, which was excellent from start to finish...but, I had to bring my iMac back twice for repair. First time I went there they looked up the serial number and told me this was one of Apple's "lemons". iMacs that came off the manufacturing line with problems. In fact they said Apple had a program that documented this and also covered all repair expenses but it had expired.

First time they replaced the power supply and logic board and it was fine for about a week then the screen died. They weren't surprised when I returned. Long story short, they helped me to contact Apple and get a brand new replacement iMac, which was much faster than my old one. They really went out of their way to help me in what seemed like a dire situation and I walked away very, very happy.

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4 out of 6 people found this review helpful.

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I still have my Quadra 610 from my college days. Remember those macs?!

Anyway I brought it in to have my old college files transferred off the Quadra to my MacBook and, they-got-it-done. Obviously they've been around long enough to know how to network OS8 to OS10. Great to have my old files back and keep up the good work!!

5
★★★★★

I still have my Quadra 610 from my college days. Remember those macs?!

Anyway I brought it in to have my old college files transferred off the Quadra to my MacBook and, they-got-it-done. Obviously they've been around long enough to know how to network OS8 to OS10. Great to have my old files back and keep up the good work!!

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4 out of 7 people found this review helpful.

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The Apple Store is good but The Mac Support Store is better. I really don't like when the Apple Store pushes a new Mac in front of my face within 5 minutes of walking into the store. The Mac Support Store is all about service, even though they have a decent showroom for new Macs which they also sell. Their repair on my iBook was well worth the money and much less expensive than buying a new Mac. I just need a working computer and that they listed to me and delivered it hit the mark perfectly. Recommended without hesitation.

5
★★★★★

The Apple Store is good but The Mac Support Store is better. I really don't like when the Apple Store pushes a new Mac in front of my face within 5 minutes of walking into the store. The Mac Support Store is all about service, even though they have a decent showroom for new Macs which they also sell. Their repair on my iBook was well worth the money and much less expensive than buying a new Mac. I just need a working computer and that they listed to me and delivered it hit the mark perfectly. Recommended without hesitation.

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4 out of 7 people found this review helpful.

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They have a section of their website called "custom services" and list a battery replacement that is stronger than the original battery from Apple. The battery on my 3G pretty much sucks so for $99 bucks it was well worth the money for the stronger battery which lasts MUCH longer than Apple's cheapo battery. Their battery lasted for about 8-9 hours of talk time....NIIIIIIICE! Other benefit is they're Apple authorized and can open the iPhone without voiding the warranty. NIIIICE!!

5
★★★★★

They have a section of their website called "custom services" and list a battery replacement that is stronger than the original battery from Apple. The battery on my 3G pretty much sucks so for $99 bucks it was well worth the money for the stronger battery which lasts MUCH longer than Apple's cheapo battery. Their battery lasted for about 8-9 hours of talk time....NIIIIIIICE! Other benefit is they're Apple authorized and can open the iPhone without voiding the warranty. NIIIICE!!

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5 out of 8 people found this review helpful.

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Thank you Mac Support Store for being local after I spilled coffee on my keyboard and I could come in and buy a new keyboard without going to Apple in the city. I'm a freelancer and that saved me a lot of time. One other point worth mentioning is the guy came from around the counter to help me find the right keyboard instead of pointing me away to some area. That is Nordstrom level service and they're going to do well with that approach.

4
★★★★☆

Thank you Mac Support Store for being local after I spilled coffee on my keyboard and I could come in and buy a new keyboard without going to Apple in the city. I'm a freelancer and that saved me a lot of time. One other point worth mentioning is the guy came from around the counter to help me find the right keyboard instead of pointing me away to some area. That is Nordstrom level service and they're going to do well with that approach.

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6 out of 8 people found this review helpful.

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I like that they don't talk down to you or try to confuse you with a lot of tech talk.

Though I heard them giving a more technical explanation to another customer (who seemed to understand them) when they turned to me they asked a few questions about my data recovery...like...do you know how your hard drive works? I didn't so they explained it to me in simple terms I could understand. The guy also pulled showed me an open hard drive to explain what he meant.

I like being treated like I'm not stupid, and it seems they try to adjust technical explanation depending on who they're talking to.

5
★★★★★

I like that they don't talk down to you or try to confuse you with a lot of tech talk.

Though I heard them giving a more technical explanation to another customer (who seemed to understand them) when they turned to me they asked a few questions about my data recovery...like...do you know how your hard drive works? I didn't so they explained it to me in simple terms I could understand. The guy also pulled showed me an open hard drive to explain what he meant.

I like being treated like I'm not stupid, and it seems they try to adjust technical explanation depending on who they're talking to.

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7 out of 10 people found this review helpful.

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I hate retail shopping especially at this time of year and I usually order things online. I had no idea about this place until a friend told me I should check it out since I was shopping for a new Mac. Was surprised when I walked in to find a professional showroom floor with Macs on display and plenty of peripherals to choose from.

As an educator I often get a decent discount from Apple, but they were able to match it. They also transferred the data from my old PowerBook G4 to the new Macbook for free (Apple store does this too).

Basically I was able to walk in, talk to someone immediately who came around the counter to discuss my needs and I had everything I needed in about 20 min and was done shopping. For me that was the ideal shopping experience, and I was also glad to support Brooklyn with a local purchase.

4
★★★★☆

I hate retail shopping especially at this time of year and I usually order things online. I had no idea about this place until a friend told me I should check it out since I was shopping for a new Mac. Was surprised when I walked in to find a professional showroom floor with Macs on display and plenty of peripherals to choose from.

As an educator I often get a decent discount from Apple, but they were able to match it. They also transferred the data from my old PowerBook G4 to the new Macbook for free (Apple store does this too).

Basically I was able to walk in, talk to someone immediately who came around the counter to discuss my needs and I had everything I needed in about 20 min and was done shopping. For me that was the ideal shopping experience, and I was also glad to support Brooklyn with a local purchase.

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5 out of 7 people found this review helpful.

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The address on this website is wrong. They're on 7th street between 2nd and 3rd Ave. The owner told me he's tried to contact this site to get it corrected but so far they haven't done it.

Despite that small inconvenience I easily found them using google and had a good experience. I didn't need to take my iMac into Manhattan, there was a small line and I was helped in about 10 minutes. The free diagnostic takes 1-3 business days and mine was done in 2 days.

Some other places diagnose instantly and I asked the owner why it took them longer. He said, "We don't guess. We test everything twice. Once before for the initial diagnostic and once after repair." He also said any place with an "over the counter diagnostic was irresponsible because they're guessing the problem instead of analyzing it."

I pretty much agree with that, but wish they had rentals so I wouldn't be without my computer for too long. The owner said they were working on building rentals for customers so I hope to see that come about soon because I would absolutely go back to them if I had a problem again...though I hope I don't have to! :-)

4
★★★★☆

The address on this website is wrong. They're on 7th street between 2nd and 3rd Ave. The owner told me he's tried to contact this site to get it corrected but so far they haven't done it.

Despite that small inconvenience I easily found them using google and had a good experience. I didn't need to take my iMac into Manhattan, there was a small line and I was helped in about 10 minutes. The free diagnostic takes 1-3 business days and mine was done in 2 days.

Some other places diagnose instantly and I asked the owner why it took them longer. He said, "We don't guess. We test everything twice. Once before for the initial diagnostic and once after repair." He also said any place with an "over the counter diagnostic was irresponsible because they're guessing the problem instead of analyzing it."

I pretty much agree with that, but wish they had rentals so I wouldn't be without my computer for too long. The owner said they were working on building rentals for customers so I hope to see that come about soon because I would absolutely go back to them if I had a problem again...though I hope I don't have to! :-)

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8 out of 9 people found this review helpful.

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Straight talk. Fair prices. Quick turnaround. No lines. I've waited for a place like this in Brooklyn for a long time. I'm never going back to Manhattan for Mac service.

5
★★★★★

Straight talk. Fair prices. Quick turnaround. No lines. I've waited for a place like this in Brooklyn for a long time. I'm never going back to Manhattan for Mac service.

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10 out of 11 people found this review helpful.

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I have the 1st gen iPod that hadn't worked for years. I never throw my Apple stuff away so I took it to these guys. They looked at it for free ("free apple diagnostic") and the estimate was much less than I anticipated. I didn't get it fixed, I was just curious what the problem was. All in all I liked how they responded while other places usually laugh it off and tell me to buy a new one (I did already, duh!).

Hopefully my Mac Pro will stay healthy but if it starts acting up now I know where to go.

5
★★★★★

I have the 1st gen iPod that hadn't worked for years. I never throw my Apple stuff away so I took it to these guys. They looked at it for free ("free apple diagnostic") and the estimate was much less than I anticipated. I didn't get it fixed, I was just curious what the problem was. All in all I liked how they responded while other places usually laugh it off and tell me to buy a new one (I did already, duh!).

Hopefully my Mac Pro will stay healthy but if it starts acting up now I know where to go.

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9 out of 10 people found this review helpful.

.

I took my new MacBook there cause it wouldn't start up. They actually fixed it in three days and I was quite impressed. I had explained I was going on vacation, and they said they couldn't promise the repair that soon, but would "do what they could to expedite it."

I was skeptical but they did it, even though they didn't have to by their own policy. I think that's top-notch customer service and highly recommend this place.

5
★★★★★

I took my new MacBook there cause it wouldn't start up. They actually fixed it in three days and I was quite impressed. I had explained I was going on vacation, and they said they couldn't promise the repair that soon, but would "do what they could to expedite it."

I was skeptical but they did it, even though they didn't have to by their own policy. I think that's top-notch customer service and highly recommend this place.

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8 out of 9 people found this review helpful.

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I've brought two Macs in there for repair and never had a problem. Staff is pleasant, work is good, and prices are fair. They also sell new Macs, FYI.

5
★★★★★

I've brought two Macs in there for repair and never had a problem. Staff is pleasant, work is good, and prices are fair. They also sell new Macs, FYI.

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7 out of 7 people found this review helpful.

.

My computer was still under warranty when I brought it to the MacSupport store for a few minor repairs.

Once there, I was curious to know if there was a device that could help me perform at home an automatic back up of my data. I was told that the new Leopard operating system would do it. I spent $199 for it (version for multiple computer).

Then they recommended to perform an "optimization for faster computer speed and better performance". It wasn't part of the warranty. Cost: 49 dollars.

Once home, I received a new invoice via email with a new charge: "Data Backup Service - protect data before repair $129.00". I asked about this charge via email.They replied: "You don't have a backup of your data, as indicated on check-in. We can back up the data for you before beginning the repair of the the logic board." By that, I understood that I was going to pay for the back up of my computer. $129 was an expense i hadn't budgeted but I thought that it would be wise for me to have once and for all a full back up of my data. I expected to get my back up on CDs once I would pick up my computer.

I picked up my computer in a rush (it's difficult to get a legal parking spot there) and I forgot to ask for my back up. Once home, I sent them an email reminding them that I had forgotten to take my back up. This is the reply I got from them: "you don't get a backup - we backup the files onto an internal network drive before the repair. once you p/u the unit we do not keep your personal data.". A second email said that my $129 back up was an "insurance against data loss." before repairs. I was stunned... Their wording completely misrepresented what i thought i was buying. I sent several emails asking for a refund. They have been ignoring my emails since then.

One more irritating fact is that when I got home with my computer, I realized the memory was full...

1
★☆☆☆☆

My computer was still under warranty when I brought it to the MacSupport store for a few minor repairs.

Once there, I was curious to know if there was a device that could help me perform at home an automatic back up of my data. I was told that the new Leopard operating system would do it. I spent $199 for it (version for multiple computer).

Then they recommended to perform an "optimization for faster computer speed and better performance". It wasn't part of the warranty. Cost: 49 dollars.

Once home, I received a new invoice via email with a new charge: "Data Backup Service - protect data before repair $129.00". I asked about this charge via email.They replied: "You don't have a backup of your data, as indicated on check-in. We can back up the data for you before beginning the repair of the the logic board." By that, I understood that I was going to pay for the back up of my computer. $129 was an expense i hadn't budgeted but I thought that it would be wise for me to have once and for all a full back up of my data. I expected to get my back up on CDs once I would pick up my computer.

I picked up my computer in a rush (it's difficult to get a legal parking spot there) and I forgot to ask for my back up. Once home, I sent them an email reminding them that I had forgotten to take my back up. This is the reply I got from them: "you don't get a backup - we backup the files onto an internal network drive before the repair. once you p/u the unit we do not keep your personal data.". A second email said that my $129 back up was an "insurance against data loss." before repairs. I was stunned... Their wording completely misrepresented what i thought i was buying. I sent several emails asking for a refund. They have been ignoring my emails since then.

One more irritating fact is that when I got home with my computer, I realized the memory was full...

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0 out of 9 people found this review helpful.

.

I took my iPod in there for a pretty simple problem: Replace the head phone jack. Well apparently in the process of doing the work they damaged the outer case and couldn't put it back together. They never called to tell me about. I emailed several times asking for status and never heard anything back. Finally when I called they told me what happened, said the part was back ordered and there was nothing they could do. The tech didn't write down tracking number so there is no way they can track the part shipment. Now here I am, 30 days later, with no resolution in sight. They have no idea when they part will arrive. And when I talk to them the response is, "There's nothing we can do." I'm supposed to be leaving for Europe in 2 days to celebrate my father's 80th birthday. A big part of the celebration was showing all the old home movies we had converted... ON MY IPOD! Well I guess that's not happening now....

Follow up..
So I finally got my iPod back 12 weeks after I originally dropped off for what was supposed to be a 3-5 day job. Throughout the experience they were unresponsive, condescending and untruthful. While they had it for the repair they ended up damaging the iPod TWICE, once the screen and once the case. They never told me anything about that, instead saying that the hard drive was bad and they were waiting on a new one. That turned out to be a complete fabrication. Around about one month into the ordeal one salesperson told me that all the charges, including the original repair, would be dropped. They conveniently forgot that today, and told me the person who promised me that was "No longer with the company." Avoid this place at all costs. It will bring you nothing but aggravation!

1
★☆☆☆☆

I took my iPod in there for a pretty simple problem: Replace the head phone jack. Well apparently in the process of doing the work they damaged the outer case and couldn't put it back together. They never called to tell me about. I emailed several times asking for status and never heard anything back. Finally when I called they told me what happened, said the part was back ordered and there was nothing they could do. The tech didn't write down tracking number so there is no way they can track the part shipment. Now here I am, 30 days later, with no resolution in sight. They have no idea when they part will arrive. And when I talk to them the response is, "There's nothing we can do." I'm supposed to be leaving for Europe in 2 days to celebrate my father's 80th birthday. A big part of the celebration was showing all the old home movies we had converted... ON MY IPOD! Well I guess that's not happening now....

Follow up..
So I finally got my iPod back 12 weeks after I originally dropped off for what was supposed to be a 3-5 day job. Throughout the experience they were unresponsive, condescending and untruthful. While they had it for the repair they ended up damaging the iPod TWICE, once the screen and once the case. They never told me anything about that, instead saying that the hard drive was bad and they were waiting on a new one. That turned out to be a complete fabrication. Around about one month into the ordeal one salesperson told me that all the charges, including the original repair, would be dropped. They conveniently forgot that today, and told me the person who promised me that was "No longer with the company." Avoid this place at all costs. It will bring you nothing but aggravation!

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0 out of 9 people found this review helpful.

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It's interesting reading the reviews for this place. They seem to be well-liked or unliked. Well, I like this place. They recovered my data for a fraction of the cost of what the competition charges. They also knew a lot about what they were doing and explained all my options before I decided to approve anything. I approve the Mac support store. A+

5
★★★★★

It's interesting reading the reviews for this place. They seem to be well-liked or unliked. Well, I like this place. They recovered my data for a fraction of the cost of what the competition charges. They also knew a lot about what they were doing and explained all my options before I decided to approve anything. I approve the Mac support store. A+

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9 out of 9 people found this review helpful.

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I think they're pretty darn good.

Excellent customer service. Timely repair. Fair prices.

No problems here. I'll also be back to buy a new Mac.

4
★★★★☆

I think they're pretty darn good.

Excellent customer service. Timely repair. Fair prices.

No problems here. I'll also be back to buy a new Mac.

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9 out of 9 people found this review helpful.

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I've gone to both Tekserve and the Apple Store in the past then decided to try the Mac Support Store. They're much better than the other places. For starters they're more attentive, friendly and talk with you instead of making you seem dumb. I also noticed they aren't as overwhelmed as Tekserve usually us, which makes a big difference.

I brought them my Mac Mini which had a broken cd drive and a MacBook I wanted to upgrade. They turned around BOTH requests in about 1 week. Prices were fair and service was good. I have no problem recommending them and I'm very glad they're here!

5
★★★★★

I've gone to both Tekserve and the Apple Store in the past then decided to try the Mac Support Store. They're much better than the other places. For starters they're more attentive, friendly and talk with you instead of making you seem dumb. I also noticed they aren't as overwhelmed as Tekserve usually us, which makes a big difference.

I brought them my Mac Mini which had a broken cd drive and a MacBook I wanted to upgrade. They turned around BOTH requests in about 1 week. Prices were fair and service was good. I have no problem recommending them and I'm very glad they're here!

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8 out of 9 people found this review helpful.

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Jane B. --I'm glad you had an easy experience with your laptop... but you seem to be the only one!

my situation: I have 2 first generation 17" Imac G5's -one at work and one at home. I had to take both of them in for power supply problems... both wouldn't start up... My work computer I took to Tekserve --it took 3 DAYS to fix... My home computer I took to The Mac Support Store. I took it in at the beginning of April and got it back in late June... thats, 3 MONTHS!!!

My reply to "Jane B." who seems to think that all the negative reviews were placed by one reviewer --check out the Better Business Bureau website!!! They have 3 pending complaints that they have failed to respond to -all filed at different times...

1
★☆☆☆☆

Jane B. --I'm glad you had an easy experience with your laptop... but you seem to be the only one!

my situation: I have 2 first generation 17" Imac G5's -one at work and one at home. I had to take both of them in for power supply problems... both wouldn't start up... My work computer I took to Tekserve --it took 3 DAYS to fix... My home computer I took to The Mac Support Store. I took it in at the beginning of April and got it back in late June... thats, 3 MONTHS!!!

My reply to "Jane B." who seems to think that all the negative reviews were placed by one reviewer --check out the Better Business Bureau website!!! They have 3 pending complaints that they have failed to respond to -all filed at different times...

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0 out of 6 people found this review helpful.

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I can, without any hesitation, recommend the Mac Support Store. I was as frazzled and fried as my computer when I went into the store/repair shop, because my dissertation, no less, was on the hard drive. They were able to completely recover the data, as well as repair the computer.

I found the process and communication with everyone at the store to be professional and timely. They are extremely knowledgeable and detail oriented. They answered my questions and had my laptop turned around in a few days.

My experience was so far different from the three negative reviews, which in my eye looks like they were written by the same person, that it sounds like a different place altogether.

Once again, I have absolutely no hesitations in recommending the Mac Support Store.

5
★★★★★

I can, without any hesitation, recommend the Mac Support Store. I was as frazzled and fried as my computer when I went into the store/repair shop, because my dissertation, no less, was on the hard drive. They were able to completely recover the data, as well as repair the computer.

I found the process and communication with everyone at the store to be professional and timely. They are extremely knowledgeable and detail oriented. They answered my questions and had my laptop turned around in a few days.

My experience was so far different from the three negative reviews, which in my eye looks like they were written by the same person, that it sounds like a different place altogether.

Once again, I have absolutely no hesitations in recommending the Mac Support Store.

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7 out of 8 people found this review helpful.

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Rude. Unresponsive. Difficult to contact.

After over a week of non-communication, we discovered our computer in worse shape than when we dropped it off for a 3 day diagnostic. It fact, it became inoperative. We were told that we had broken it and this new problem could be fixed for additional money.

Seriously?

Be sure to document all problems in writing and test all fixes on site with this establishment to avoid surprises.

1
★☆☆☆☆

Rude. Unresponsive. Difficult to contact.

After over a week of non-communication, we discovered our computer in worse shape than when we dropped it off for a 3 day diagnostic. It fact, it became inoperative. We were told that we had broken it and this new problem could be fixed for additional money.

Seriously?

Be sure to document all problems in writing and test all fixes on site with this establishment to avoid surprises.

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1 out of 8 people found this review helpful.

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