Excellence Housecleaning

★★★★☆
  • 29333 Edgewood Rd

    San Juan Cpstrno, CA 92675

    Map & Directions
  • 949-412-3925

About Excellence Housecleaning

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Personal Services

Personal Services
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Catalina was hired over a year ago, because she promised she would do a thorough job cleaning. She began as promised, but over time did less and less. The last time they were here they were in and out of my 2400 sq. foot home in around 40 minutes! The house definitely reflected this rush job. When I tried to address it with Catalina she does not seem to care. Very disappointing.

2
★★☆☆☆

Catalina was hired over a year ago, because she promised she would do a thorough job cleaning. She began as promised, but over time did less and less. The last time they were here they were in and out of my 2400 sq. foot home in around 40 minutes! The house definitely reflected this rush job. When I tried to address it with Catalina she does not seem to care. Very disappointing.

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.

At the last minute I need some holdiday help - Excellence made an appointment with me in order to review the job and gave me a great quote on a small 1150 sq condo. To my surprise when when I came home I had a crew of four women, all working as one. Within a few hours they were done and out. I would recommend Excellence on a big or small job. These wormen are great,

2
★★★★★

At the last minute I need some holdiday help - Excellence made an appointment with me in order to review the job and gave me a great quote on a small 1150 sq condo. To my surprise when when I came home I had a crew of four women, all working as one. Within a few hours they were done and out. I would recommend Excellence on a big or small job. These wormen are great,

on Service Magic

.

Had the 1st cleaning and was done very well, they do not do inside of the glass window in the hutch, but most everything else was done well.

2
★★★★☆

Had the 1st cleaning and was done very well, they do not do inside of the glass window in the hutch, but most everything else was done well.

on Service Magic

.

Scheduling is a bit tough, but Catalina works us in as soon as she can. They do a fantastic job cleaning my house!!!!

2
★★★★★

Scheduling is a bit tough, but Catalina works us in as soon as she can. They do a fantastic job cleaning my house!!!!

on Service Magic

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1. When they do the first visit to walk through your home Catalina will act as if she is the most professional cleaner around, talking about her credentials, etc. She is also pretty pricey.
2. First visit - impressed and thinking, great! Found a cleaner for the home, even though it is costing me some $ it is well worth it...
3. Hmmmm, after the first visit there are minor things that weren't done as she had claimed would be done - things that set her apart from other companies....so you bring it to her attention.
4. Second visit - okay but still some other items not being cleaned as promised.
5. Bring it to her attention - Catalina does not apologize nor treat your concern with respect, rather she almost yells at you and reminds you she cut you a deal in price.

Bottom line, Catalina talks a big talk but she does not deliver. However, if you are not picky and don't value your $ then she will work out just fine. Otherwise, if you have expectations - that she helped create - well Catalina and the 5 women that work for her will definitely NOT deliver.

0
★☆☆☆☆

1. When they do the first visit to walk through your home Catalina will act as if she is the most professional cleaner around, talking about her credentials, etc. She is also pretty pricey.
2. First visit - impressed and thinking, great! Found a cleaner for the home, even though it is costing me some $ it is well worth it...
3. Hmmmm, after the first visit there are minor things that weren't done as she had claimed would be done - things that set her apart from other companies....so you bring it to her attention.
4. Second visit - okay but still some other items not being cleaned as promised.
5. Bring it to her attention - Catalina does not apologize nor treat your concern with respect, rather she almost yells at you and reminds you she cut you a deal in price.

Bottom line, Catalina talks a big talk but she does not deliver. However, if you are not picky and don't value your $ then she will work out just fine. Otherwise, if you have expectations - that she helped create - well Catalina and the 5 women that work for her will definitely NOT deliver.

Pros: On time, if not picky will get your house cleaned

Cons: Does not clean as they say the will and she is over priced!

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Would not recommend. The group of ladies did not understand English so it was hard to communicate. Overall cleaning was not as good as those on website reviewed or Catalina proposed - starting to wonder about the Service Magic website/service and they may have planted these comments b/c their reviews, my experience and talking to actual people is not the consensus.

2
★★☆☆☆

Would not recommend. The group of ladies did not understand English so it was hard to communicate. Overall cleaning was not as good as those on website reviewed or Catalina proposed - starting to wonder about the Service Magic website/service and they may have planted these comments b/c their reviews, my experience and talking to actual people is not the consensus.

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123

0
★☆☆☆☆

123

Pros: 123

Cons: 123

.

Service is good but the price is too high. They didn't even have to vacuum the house and charged $266

2
★★★★☆

Service is good but the price is too high. They didn't even have to vacuum the house and charged $266

on Service Magic

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I had my home cleaned over the weekend by Excellence House Cleaning. This was the best cleaning my house has EVER gotten. It is still gleaming. Catalina and Delia are true professionals who have tremendous pride in the the work they do. Catalina was very thorough in her communication with me throughout the entire process, from a very fast return call with quotes, to the end result. I would recommend them to any of my dear friends!!

2
★★★★★

I had my home cleaned over the weekend by Excellence House Cleaning. This was the best cleaning my house has EVER gotten. It is still gleaming. Catalina and Delia are true professionals who have tremendous pride in the the work they do. Catalina was very thorough in her communication with me throughout the entire process, from a very fast return call with quotes, to the end result. I would recommend them to any of my dear friends!!

on Service Magic

.

Catalina's attention to detail and providing excellent service is remarkable. We are very pleased with her service. She even remembered my kitties names!!!!!!

2
★★★★★

Catalina's attention to detail and providing excellent service is remarkable. We are very pleased with her service. She even remembered my kitties names!!!!!!

on Service Magic

.

Well, recommending Excellence House Cleaning is a tough question, I would to a certain extent, but then I am a person of detail and i feel not everything was covered with that, so I would have to say no. Overall they did really good. But I don't know if I am too anal or what, but some of the things she said she did they didn't. I pointed out a few of the things, like the base boards and the fan in our master bedroom that hadn't been done, but I was told they do the top of the refridgerator, and they didn't, they did the base boards that I pointed out only, not the entire house, like I was told. Our kitchen floor I believe she sad she was going to clean with just soap and water, but after they left we still had spots on the tile that wasn't picked up. I pointed out the cob webs on our ceilings, and she did those herself, but I felt since it was the end of the day it was rushed and didnt' pick up all of them on the ceilings. Like I said, overall it was good. Our blinds look fantastic, the shower/bathroom/kitchen looked great, but with 5 people there I would have just thought that all those details would have been covered. But again, overall, good.

2
★★★★☆

Well, recommending Excellence House Cleaning is a tough question, I would to a certain extent, but then I am a person of detail and i feel not everything was covered with that, so I would have to say no. Overall they did really good. But I don't know if I am too anal or what, but some of the things she said she did they didn't. I pointed out a few of the things, like the base boards and the fan in our master bedroom that hadn't been done, but I was told they do the top of the refridgerator, and they didn't, they did the base boards that I pointed out only, not the entire house, like I was told. Our kitchen floor I believe she sad she was going to clean with just soap and water, but after they left we still had spots on the tile that wasn't picked up. I pointed out the cob webs on our ceilings, and she did those herself, but I felt since it was the end of the day it was rushed and didnt' pick up all of them on the ceilings. Like I said, overall it was good. Our blinds look fantastic, the shower/bathroom/kitchen looked great, but with 5 people there I would have just thought that all those details would have been covered. But again, overall, good.

on Service Magic

.

Catalina contacted me within an hour of issuing my request through Service Magic. She came to my home after hours the same day to give me a thorough estimate. The communication was great, the price was excellent, and her team - by far - did the best job of any house cleaning company we have ever used (including a number of big name/well-known companies). I will recommend her to my friends. Catalina is very professional and provides excellent service! She and her team were so considerate as to take care of many extra, small details which I had not expected or even thought of. I will definite use her company in the future.

2
★★★★★

Catalina contacted me within an hour of issuing my request through Service Magic. She came to my home after hours the same day to give me a thorough estimate. The communication was great, the price was excellent, and her team - by far - did the best job of any house cleaning company we have ever used (including a number of big name/well-known companies). I will recommend her to my friends. Catalina is very professional and provides excellent service! She and her team were so considerate as to take care of many extra, small details which I had not expected or even thought of. I will definite use her company in the future.

on Service Magic

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Catalina is very thorough and very professional.

2
★★★★★

Catalina is very thorough and very professional.

on Service Magic

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I asked Excellence to do a deep cleaning as my house was in dire need. It was sparkling and beautiful when I got home... you could eat off of just about any surface. I was so pleased, I'll be hiring them once a month. Catalina came by to give me a quote and fit me in within one week. Awesome communication.

2
★★★★★

I asked Excellence to do a deep cleaning as my house was in dire need. It was sparkling and beautiful when I got home... you could eat off of just about any surface. I was so pleased, I'll be hiring them once a month. Catalina came by to give me a quote and fit me in within one week. Awesome communication.

on Service Magic

.

Arrived on schedule. Completed everything we had discussed previously, then went over it with me again before leaving to make sure I was satisfied. And I was. I will be using them again.

2
★★★★★

Arrived on schedule. Completed everything we had discussed previously, then went over it with me again before leaving to make sure I was satisfied. And I was. I will be using them again.

on Service Magic

.

They were very good. They were on time and my house was very clean. I would recommend them.

2
★★★★★

They were very good. They were on time and my house was very clean. I would recommend them.

on Service Magic

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