Wain Industries

★★★☆☆
  • 4685 Runway St C

    Simi Valley, CA 93063

    Map & Directions
  • 805-581-5900

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I RECENTLY CALLED CALIFORNIA DELUXE WINDOWS AND THEY EXPLAINED TO ME THAT THEY HAVE NO AFFILIATION WITH HIAC OR ANY PRODUCTS SOLD THROUGH HIAC. SOMEHOW THE OLD HIAC ADDRESS AND PHONE NUMBER WAS LINKED TO CALIFORNIA DELUXE WINDOWS THROUGH CERTAIN SEARCH ENGINES. CALIFORNIA DELUXE WINDOWS IS IN THE PROCESS OF GETTING THE INCORRECT INFORMATION FIXED. I HAVE HAD MY WINDOWS DONE BY CALIFORNIA DELUXE WINDOWS AND THEY DELIVERED ON THEIR QUALITY AND SERVICE AS WAS PROMISED. I JUST DID NOT WANT PEOPLE OUT THERE TO GET THE WRONG IMPRESSION OF A REALLY GREAT COMPANY THAT I WOULD RECOMMEND TO ANYONE WHO NEEDS GREAT QUALITY WINDOWS. I ALSO CHECKED ON HIAC AND APPARENTLY THEY ARE COMPLETELY OUT OF BUSINESS.

2
★★★★☆

I RECENTLY CALLED CALIFORNIA DELUXE WINDOWS AND THEY EXPLAINED TO ME THAT THEY HAVE NO AFFILIATION WITH HIAC OR ANY PRODUCTS SOLD THROUGH HIAC. SOMEHOW THE OLD HIAC ADDRESS AND PHONE NUMBER WAS LINKED TO CALIFORNIA DELUXE WINDOWS THROUGH CERTAIN SEARCH ENGINES. CALIFORNIA DELUXE WINDOWS IS IN THE PROCESS OF GETTING THE INCORRECT INFORMATION FIXED. I HAVE HAD MY WINDOWS DONE BY CALIFORNIA DELUXE WINDOWS AND THEY DELIVERED ON THEIR QUALITY AND SERVICE AS WAS PROMISED. I JUST DID NOT WANT PEOPLE OUT THERE TO GET THE WRONG IMPRESSION OF A REALLY GREAT COMPANY THAT I WOULD RECOMMEND TO ANYONE WHO NEEDS GREAT QUALITY WINDOWS. I ALSO CHECKED ON HIAC AND APPARENTLY THEY ARE COMPLETELY OUT OF BUSINESS.

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Apparently HIAC moved down the street and had to switch phone numbers in their new building. They are still in business (verified) and their new phone number is 805-823-8224. Seems to be a really good and caring business, and might have had some financial problems as of late (who hasn't?). Would still recommend them!

2
★★★★☆

Apparently HIAC moved down the street and had to switch phone numbers in their new building. They are still in business (verified) and their new phone number is 805-823-8224. Seems to be a really good and caring business, and might have had some financial problems as of late (who hasn't?). Would still recommend them!

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Has anyone been able to get in touch with HIAC. I need their help with some window issues and I think they have gone bankrupt - constant busy signal on their line

0
★☆☆☆☆

Has anyone been able to get in touch with HIAC. I need their help with some window issues and I think they have gone bankrupt - constant busy signal on their line

Pros: They were really nice when they first spoke with me

Cons: Follow up has been terrible

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I'm very disappointed with HIAC. We just got our Alpine windows installed and the crew was nice but very inexperience. They were always late and made a mess everywhere which they didn't clean up or cover any of my furniture. A 3 days job took more than a week long and they order one of my big window wrong so we have to wait another 3 weeks. The customer service at HIAC was nice in the beginning but after you call them with problems than they start giving you the run around. And not to mentioned the salesperson is no where to be found after they sell you the windows. They say they will call you back but never do. Alpine windows are not that good. Especially their sliding doors very poorly made. Get a good referral before purchasing your windows. Is a lot of money to paid to get such a bad service and windows.

0
★☆☆☆☆

I'm very disappointed with HIAC. We just got our Alpine windows installed and the crew was nice but very inexperience. They were always late and made a mess everywhere which they didn't clean up or cover any of my furniture. A 3 days job took more than a week long and they order one of my big window wrong so we have to wait another 3 weeks. The customer service at HIAC was nice in the beginning but after you call them with problems than they start giving you the run around. And not to mentioned the salesperson is no where to be found after they sell you the windows. They say they will call you back but never do. Alpine windows are not that good. Especially their sliding doors very poorly made. Get a good referral before purchasing your windows. Is a lot of money to paid to get such a bad service and windows.

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I am completely satisfied and very pleased with my new windows and doors. The workers were very professional and courteous. They worked extremely hard to make my house look so much nicer!

2
★★★★★

I am completely satisfied and very pleased with my new windows and doors. The workers were very professional and courteous. They worked extremely hard to make my house look so much nicer!

Pros: Completely satisfied.

Cons: None

.

A great experience start to finish. The product was exactly what was ordered, and installation was fast, easy, and professional.

2
★★★★★

A great experience start to finish. The product was exactly what was ordered, and installation was fast, easy, and professional.

Pros: Great Company

Cons: Missing window labels

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Very professional crew, did the job in 1/2 the estimated time, and cleaned up after themselves. Missing one window from the manufacturer.

2
★★★★★

Very professional crew, did the job in 1/2 the estimated time, and cleaned up after themselves. Missing one window from the manufacturer.

Pros: Very professional.

Cons: Missing one window from manufacturer.

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The installation crew was very pleasant and did an excellent job. We are very pleased with the windows and wished we had done it years ago.

2
★★★★★

The installation crew was very pleasant and did an excellent job. We are very pleased with the windows and wished we had done it years ago.

Pros: Very pleasant and did an excellent job.

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After this appointment I was considering not doing my windows at all. Home Improvement Alliance Corporation sent out a salesman to my house to give me a free estimate. Was on time. Took measurements and told me about the Simonton window. The the shocker the price. Over $850 a window and that was after a 50% discount if I bought today. Said no to the price. Salesman called back and said he had miscalculated the numbers and he could give me an additional 15% off. Since I had another company do the same exact thing to me a week earilier I just dont buy it. I am in the process of getting other estimates and will post the outcome since this is becoming like buying a car. I feel that I need to spend more time doing my homework then believing what these salesman are telling me.

0
★☆☆☆☆

After this appointment I was considering not doing my windows at all. Home Improvement Alliance Corporation sent out a salesman to my house to give me a free estimate. Was on time. Took measurements and told me about the Simonton window. The the shocker the price. Over $850 a window and that was after a 50% discount if I bought today. Said no to the price. Salesman called back and said he had miscalculated the numbers and he could give me an additional 15% off. Since I had another company do the same exact thing to me a week earilier I just dont buy it. I am in the process of getting other estimates and will post the outcome since this is becoming like buying a car. I feel that I need to spend more time doing my homework then believing what these salesman are telling me.

Pros: on time for appointment

Cons: price, sales games, lies

.

This is a wonderful company. Everybody is extremely friendly and professional and they show up on time for all appts. Cale, Willy, Oscar and Danielle took great care of me and I would absolutely recommend this company to EVERYBODY!!!

2
★★★★★

This is a wonderful company. Everybody is extremely friendly and professional and they show up on time for all appts. Cale, Willy, Oscar and Danielle took great care of me and I would absolutely recommend this company to EVERYBODY!!!

Pros: Great customer service, priced right, extremely friendly.

Cons: None.

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I was so impressed with their service the first time I used them, that I called them back to do my windows. WOW! It is hard to find service like this anymore. The crew did another great job, on schedule and on budget.

2
★★★★★

I was so impressed with their service the first time I used them, that I called them back to do my windows. WOW! It is hard to find service like this anymore. The crew did another great job, on schedule and on budget.

Pros: Great service, on schedule.

Cons: None.

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I found HIAC through the Simonton website. I called the four closest authorized dealers and HIAC was within a hundred dollars or so of the lowest bidder. I met with Chris and finalized the order with him. As the windows are custom sized, for the most part, and I have a lot of them to do, we're at the mercy of the manufacturer in scheduling delivery.

There's no excuse for the salesperson not giving an estimate and I only found one company which was actually not willing to provide a written estimate. The others provided a hand-written estimate with sizes and prices as well as all other charges or they sent a formal estimate later.

The biggest problem with contractors is scheduling. Few will give a firm committment date and, when they do, are usually unable to stick to them. Of course, there are always problems which come up but I want a firm date so that I can plan my life around it. Instead, most want to seem like they're trying to be helpful by trying to "fit you in" their busy schedules. That doesn't work for me. I would rather set a firm date 6 weeks out than have them keep saying that they might be able to start in the next couple of days.

2
★★★★☆

I found HIAC through the Simonton website. I called the four closest authorized dealers and HIAC was within a hundred dollars or so of the lowest bidder. I met with Chris and finalized the order with him. As the windows are custom sized, for the most part, and I have a lot of them to do, we're at the mercy of the manufacturer in scheduling delivery.

There's no excuse for the salesperson not giving an estimate and I only found one company which was actually not willing to provide a written estimate. The others provided a hand-written estimate with sizes and prices as well as all other charges or they sent a formal estimate later.

The biggest problem with contractors is scheduling. Few will give a firm committment date and, when they do, are usually unable to stick to them. Of course, there are always problems which come up but I want a firm date so that I can plan my life around it. Instead, most want to seem like they're trying to be helpful by trying to "fit you in" their busy schedules. That doesn't work for me. I would rather set a firm date 6 weeks out than have them keep saying that they might be able to start in the next couple of days.

Pros: Friendly, good communication, good people

Cons: Didn't meet time committments

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POSITIVES: Called to let me know he was delayed with traffic. Although he was new to the company, he was familiar with his product and could speak about the various options and explained them well.
NEGATIVES: Out of business cards, wrote his estimates in a notebook and did not provide us with any literature (luckily we had picked up some information at another showroom so we were not totally ignorant about what he was speaking). He did not offer any suggestions or innovative ideas to help us make improvements with our home windows - just standard information. I didn't care for him bad mouthing the competition or his casual approach and hygiene where it came to his long finger nails. Also, they do not have a showroom.
Since this was our first interview with a window contractor/service provider, we have no comment on the price. Most likely we will not use them.

0
★☆☆☆☆

POSITIVES: Called to let me know he was delayed with traffic. Although he was new to the company, he was familiar with his product and could speak about the various options and explained them well.
NEGATIVES: Out of business cards, wrote his estimates in a notebook and did not provide us with any literature (luckily we had picked up some information at another showroom so we were not totally ignorant about what he was speaking). He did not offer any suggestions or innovative ideas to help us make improvements with our home windows - just standard information. I didn't care for him bad mouthing the competition or his casual approach and hygiene where it came to his long finger nails. Also, they do not have a showroom.
Since this was our first interview with a window contractor/service provider, we have no comment on the price. Most likely we will not use them.

Pros: Communication, Knowledgeable

Cons: Appearance, Lacks Solutions, No Showroom

.

Called to get directions to go to their showroom and found out they really didnt have one. The had 3 window displayed and that was it. They are in an industrial park and have a huge office for their salesman but not for showing their windows. Dont think they really want people to actually come to their location. All they want to do is sell windows. I wont buy windows from someone that doesnt have a showroom.

0
★☆☆☆☆

Called to get directions to go to their showroom and found out they really didnt have one. The had 3 window displayed and that was it. They are in an industrial park and have a huge office for their salesman but not for showing their windows. Dont think they really want people to actually come to their location. All they want to do is sell windows. I wont buy windows from someone that doesnt have a showroom.

Cons: no showroom, sales organization not window company

.

Couldnt believe the price Home Improvement Alliance wanted for their windows and doors. I know Simonton is a good window but not at the price Home Improvement Alliance. The salesman wouldn't give me a written estimate. He wrote the price on the back of a business card. Didnt like that at all. Would not buy from a company that says they will give you a free estimate but not put it in writing. Simonton can be bought elsewhere for less.

0
★☆☆☆☆

Couldnt believe the price Home Improvement Alliance wanted for their windows and doors. I know Simonton is a good window but not at the price Home Improvement Alliance. The salesman wouldn't give me a written estimate. He wrote the price on the back of a business card. Didnt like that at all. Would not buy from a company that says they will give you a free estimate but not put it in writing. Simonton can be bought elsewhere for less.

Pros: Simonton

Cons: Price, no written estimate

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The salesman Home Improvement Alliance was very nice and gave a good presentation but their price on the Simonton Windows is way too much. I got much cheaper quotes on Simonton from local dealers in the Los Angeles Area. I dont understand why the price is so high. The salesman didnt say anything different about their company then the other companies that came out to my house. I wish window companies would be more professional when they come into your home. I didnt even get a written quote because the salesman said he didnt want to leave behind an estimate his competitors could see. I dont think he has anything to worry about. HIAC might be a good company and I think they are but I cant see paying more for the same exact window.

0
★☆☆☆☆

The salesman Home Improvement Alliance was very nice and gave a good presentation but their price on the Simonton Windows is way too much. I got much cheaper quotes on Simonton from local dealers in the Los Angeles Area. I dont understand why the price is so high. The salesman didnt say anything different about their company then the other companies that came out to my house. I wish window companies would be more professional when they come into your home. I didnt even get a written quote because the salesman said he didnt want to leave behind an estimate his competitors could see. I dont think he has anything to worry about. HIAC might be a good company and I think they are but I cant see paying more for the same exact window.

Pros: Salesman, Simonton Window

Cons: Price, No Written Estimate

 

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